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Toshiba Strata Dk Hospitality Management Information System User Guide

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    							Features
    Assigned Rooms Screen
    Strata DK HMIS 5/9919
    Assigned Rooms Screen
    The Assigned Rooms screen (shown below) displays a list of all occupied and 
    reserved rooms for a specified date range. This feature enables you to cancel 
    reservations or check-in pending reservation guests.
    Each listing consists of the following information: room number and status, 
    reservation dates, guest’s last name, confirmation number, and weekly room rate. 
    Click on any column heading to sort the screen by subject (e.g., room number, room 
    status, etc.). 
    The screen can be accessed:
    ©Automatically during the reservation 
    process.
    ©From Check-in/Reservation screens by 
    clicking on the Assigned Rooms button 
    (upper left corner of the screen – shown 
    at right).
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    							Features
    Assigned Rooms Screen
    20Strata DK HMIS 5/99
    Assigned Rooms Screen Fields (Display Only)
    Cancel Reservation
    Field Description
    Room #Room number.
    StatusStatus of room (see “Room Status” on Page 100 for an 
    explanation of room status designations).
    FromReservation start date.
    UntilReservation end date.
    Last/FirstPrimary guest’s last, first names.
    Conf #HMIS automatically adds this number during the reservation/
    check-in (walk-in) process. The number is 12-digits long and 
    consists of the Julian calendar date, employee ID and time 
    the reservation was made or the walk-in guest was checked 
    in. For example, 778AGW130155 represents:
    778: Julian calendar date
    AGW Employee ID who made reservation/check-in
    1301: 1:01 p.m.
    55: 55 seconds
    RateRoom rate.
    1. From the Main 
    screen, click Reserve.The Reservation screen displays.
    2. Click Cancel in the 
    calendar portion of 
    the screen.
    3. Click Assigned 
    Rooms in the upper-
    left corner.The calendar displays. You need to select a range of 
    dates for the reservation(s) you want to view. 
    						
    							Features
    Assigned Rooms Screen
    Strata DK HMIS 5/9921
    Check in Pending-Reservation Guest
    4. Select a start date on 
    the calendar. Click 
    Assigned Check-in 
    Date.You can scroll the calendar (months/years) by clicking 
    the scroll buttons (t u). If you check the wrong 
    date, click Clear Settings to start over.
    5. Select an end date on 
    the calendar. Click 
    Assigned Check-out 
    Date.The Assigned Rooms screen displays with the listing 
    of all occupied and reserved rooms for the range of 
    dates you entered.
    This screen can be sorted by any of the columns. Click 
    on the column head you want to search (e.g., guest’s 
    last name).
    6. Highlight the 
    reservation.
    7. Click Cancel.
    8. Click Yes.
    9. Click OK.
    1. From the Main 
    screen, click
    Check-In.The Check-in screen displays.
    2. Click Assigned 
    Rooms in the
    upper-left corner.The calendar displays. You need to select a range of 
    dates for the reservation you want to view.
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    							Features
    Automatic Telephone Activation
    22Strata DK HMIS 5/99
    Automatic Telephone Activation
    This feature turns on the room telephone at check-in. HMIS automatically removes 
    outgoing call restriction and enables local and long distance calling through Least 
    Cost Routing (LCR). It also automatically sets CFBNA to a designated extension/
    location or the Stratagy Voice Processing System.
    Upon a guest request, the front desk staff can also manually change these room 
    telephone settings by using the Control/Status Tab screen (see “Change Phone 
    Service” on Page 40 for more details).
    Automatic Wake-up Calls
    This feature provides for a single automatic guest wake-up call at a specified time. 
    When the guest requests this service, the front desk enters the request into the Main 
    screen.3. Select a start date on 
    the calendar. Click 
    Assigned Check-in 
    Date.You can scroll the calendar (months/years) by clicking 
    the scroll buttons (t u). If you check the wrong 
    date, click Clear Settings to start over.
    4. Select an end date on 
    the calendar. Click 
    Assigned Check-out 
    Date.The Assigned Rooms screen displays with the listing 
    of all occupied and reserved rooms for the range of 
    dates you entered.
    This screen can be sorted by any of the columns. Click 
    on the column head you want to search (last name, 
    etc.).
    5. Highlight the Pending 
    Reservation.
    6. Click Check-In. The Main screen displays with the checked-in guest 
    highlighted in the Browse Window. 
    						
    							Features
    Automatic Wake-up Calls
    Strata DK HMIS 5/9923
    HMIS initiates the wake-up call by automatically calling the operator/attendant who 
    can announce the wake-up call to the guest. Or, by integrating an external device, a 
    digitally recorded message, tone, silence or music can be played (music/message 
    source required).
    If a wake-up call has not been completed within 15 minutes of the requested time (due 
    to no answer or high wake-up call traffic), an Overdue Wake-up Call Warning is 
    displayed, with an audible beep, on the Main screen of all terminals listing past-due 
    and unsuccessful attempts. 
    Prior to Setting Wake-up Calls
    Important!For the Automatic Wake-up feature to work, the Call Forward–All Calls 
    (CFAC)/DND Call Blocking features must be disabled and the Auto-
    wakeup Polling feature enabled.
    1. From the Main 
    screen, click Control/
    Status tab.
    2. Check the Forwarding 
    setting. If the setting 
    reads Enabled, click 
    Disable DND.
    ...or if Stratagy is 
    installed, check the 
    Forwarding 
    Immediate setting. If 
    the setting reads 
    Enabled, click Enable 
    CFBNA.
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    							Features
    Automatic Wake-up Calls
    24Strata DK HMIS 5/99
    Set an Automatic Wake-up Call
    3. Check the 
    Auto-Wakeup Polling 
    setting. If the status 
    reads Disabled, click 
    Setup at the bottom of 
    the Main screen.
    4. From the right-hand 
    corner of the Setup 
    Utility screen, click 
    Auto Wakeup Polling 
    Disabled to deselect 
    (uncheck) it.
    1. From the Main 
    screen, highlight the 
    room in the Browse 
    Window.
    2. Click Wakeup? (right 
    top corner of the Main 
    screen).
    A pop-up dialog box (shown below) displays as a 
    reminder to enter the time. 
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    							Features
    Automatic Wake-up Calls
    Strata DK HMIS 5/9925
    Cancel an Automatic Wake-up Call
    Handle Unanswered/Overdue Wake-up Calls
    HMIS rings the room a designated number of times (set in Setup Utility). If it is busy/
    no answer, the system goes on to the next wake-up call. 
    If the system cannot reach the room within 15 minutes or the maximum number of 
    retries (whichever comes first), the HMIS PC server/workstation screen at the front 
    desk emits an audible beep and an Overdue Wake-up List button displays (shown 
    below).3. Click OK. Type the 
    time in HH:MM 
    format.
    4. Check PM, if 
    applicable.
    1. From the Main 
    screen, highlight the 
    room in the Browse 
    Window.
    2. Click Wakeup? (right 
    top corner of the Main 
    screen) to deselect 
    (uncheck) it.
    NoteThe time does not have to be deleted to cancel 
    the auto wake-up call.
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    							Features
    Automatic Wake-up Calls
    26Strata DK HMIS 5/99
    By clicking the Overdue Wake-up List button, a screen pop-up box displays with a list 
    of unsuccessful wake-up call attempts. The button remains on the screen for 60 
    minutes as a reminder or until all wake-up call listings are cleared (checked) from the 
    box.
    1. From the Main 
    screen, click Overdue 
    Wake-up List.The Overdue Wakeup Notifier displays (shown below) 
    with a list of unsuccessful wake-up call attempts.The 
    front desk must now attempt to make the wake-up call 
    to the room.
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    							Features
    Automatic Wake-up Calls
    Strata DK HMIS 5/9927
    View Room Wake-up Call Log
    2. After you have made 
    the wake-up call, 
    click (check) the box 
    next to the room 
    extension number.This marks the wake-up call for deletion from the list.
    3. When finished 
    making wake-up 
    calls, click OK.If all wake-up calls were made and checked, the 
    Overdue list and button disappear from the Main 
    screen.
    If all wake-up calls were not made, the Overdue Wake-
    up List button remains on the Main screen for 60 
    minutes as a reminder. If you click on the button a 
    second time, the overdue list displays minus any calls 
    which were made (and checked) the first time.
    1. From the Main 
    screen, highlight the 
    room in the Browse 
    Window.
    2. Click Messages Tab.
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    							Features
    Available Room Selection Screen
    28Strata DK HMIS 5/99
    Clear Room Wake-up Log
    NoteRoom Wake-up Logs are automatically cleared by HMIS when a guest checks 
    out.
    Available Room Selection Screen
    The Available Room Selection screen (shown on the next page) automatically displays 
    during the check-in (walk-in guest) or reservation processes and cannot be accessed 
    directly. The screen displays the current room selection information and is used to 
    reserve a room or check in a walk-in guest.1. From the Main 
    screen, highlight the 
    room in the Browse 
    Window.
    2. Click Messages Tab.
    3. Click Clear Msgs/
    Wakeup Logs.
    Important!This also clears all messages from the 
    room record.
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