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Toshiba Strata Dk Hospitality Management Information System User Guide
Toshiba Strata Dk Hospitality Management Information System User Guide
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Features Assigned Rooms Screen Strata DK HMIS 5/9919 Assigned Rooms Screen The Assigned Rooms screen (shown below) displays a list of all occupied and reserved rooms for a specified date range. This feature enables you to cancel reservations or check-in pending reservation guests. Each listing consists of the following information: room number and status, reservation dates, guest’s last name, confirmation number, and weekly room rate. Click on any column heading to sort the screen by subject (e.g., room number, room status, etc.). The screen can be accessed: ©Automatically during the reservation process. ©From Check-in/Reservation screens by clicking on the Assigned Rooms button (upper left corner of the screen – shown at right). 2567 2701
Features Assigned Rooms Screen 20Strata DK HMIS 5/99 Assigned Rooms Screen Fields (Display Only) Cancel Reservation Field Description Room #Room number. StatusStatus of room (see “Room Status” on Page 100 for an explanation of room status designations). FromReservation start date. UntilReservation end date. Last/FirstPrimary guest’s last, first names. Conf #HMIS automatically adds this number during the reservation/ check-in (walk-in) process. The number is 12-digits long and consists of the Julian calendar date, employee ID and time the reservation was made or the walk-in guest was checked in. For example, 778AGW130155 represents: 778: Julian calendar date AGW Employee ID who made reservation/check-in 1301: 1:01 p.m. 55: 55 seconds RateRoom rate. 1. From the Main screen, click Reserve.The Reservation screen displays. 2. Click Cancel in the calendar portion of the screen. 3. Click Assigned Rooms in the upper- left corner.The calendar displays. You need to select a range of dates for the reservation(s) you want to view.
Features Assigned Rooms Screen Strata DK HMIS 5/9921 Check in Pending-Reservation Guest 4. Select a start date on the calendar. Click Assigned Check-in Date.You can scroll the calendar (months/years) by clicking the scroll buttons (t u). If you check the wrong date, click Clear Settings to start over. 5. Select an end date on the calendar. Click Assigned Check-out Date.The Assigned Rooms screen displays with the listing of all occupied and reserved rooms for the range of dates you entered. This screen can be sorted by any of the columns. Click on the column head you want to search (e.g., guest’s last name). 6. Highlight the reservation. 7. Click Cancel. 8. Click Yes. 9. Click OK. 1. From the Main screen, click Check-In.The Check-in screen displays. 2. Click Assigned Rooms in the upper-left corner.The calendar displays. You need to select a range of dates for the reservation you want to view. 2987
Features Automatic Telephone Activation 22Strata DK HMIS 5/99 Automatic Telephone Activation This feature turns on the room telephone at check-in. HMIS automatically removes outgoing call restriction and enables local and long distance calling through Least Cost Routing (LCR). It also automatically sets CFBNA to a designated extension/ location or the Stratagy Voice Processing System. Upon a guest request, the front desk staff can also manually change these room telephone settings by using the Control/Status Tab screen (see “Change Phone Service” on Page 40 for more details). Automatic Wake-up Calls This feature provides for a single automatic guest wake-up call at a specified time. When the guest requests this service, the front desk enters the request into the Main screen.3. Select a start date on the calendar. Click Assigned Check-in Date.You can scroll the calendar (months/years) by clicking the scroll buttons (t u). If you check the wrong date, click Clear Settings to start over. 4. Select an end date on the calendar. Click Assigned Check-out Date.The Assigned Rooms screen displays with the listing of all occupied and reserved rooms for the range of dates you entered. This screen can be sorted by any of the columns. Click on the column head you want to search (last name, etc.). 5. Highlight the Pending Reservation. 6. Click Check-In. The Main screen displays with the checked-in guest highlighted in the Browse Window.
Features Automatic Wake-up Calls Strata DK HMIS 5/9923 HMIS initiates the wake-up call by automatically calling the operator/attendant who can announce the wake-up call to the guest. Or, by integrating an external device, a digitally recorded message, tone, silence or music can be played (music/message source required). If a wake-up call has not been completed within 15 minutes of the requested time (due to no answer or high wake-up call traffic), an Overdue Wake-up Call Warning is displayed, with an audible beep, on the Main screen of all terminals listing past-due and unsuccessful attempts. Prior to Setting Wake-up Calls Important!For the Automatic Wake-up feature to work, the Call Forward–All Calls (CFAC)/DND Call Blocking features must be disabled and the Auto- wakeup Polling feature enabled. 1. From the Main screen, click Control/ Status tab. 2. Check the Forwarding setting. If the setting reads Enabled, click Disable DND. ...or if Stratagy is installed, check the Forwarding Immediate setting. If the setting reads Enabled, click Enable CFBNA. 2559 2555
Features Automatic Wake-up Calls 24Strata DK HMIS 5/99 Set an Automatic Wake-up Call 3. Check the Auto-Wakeup Polling setting. If the status reads Disabled, click Setup at the bottom of the Main screen. 4. From the right-hand corner of the Setup Utility screen, click Auto Wakeup Polling Disabled to deselect (uncheck) it. 1. From the Main screen, highlight the room in the Browse Window. 2. Click Wakeup? (right top corner of the Main screen). A pop-up dialog box (shown below) displays as a reminder to enter the time. 2555 2601 2792 2698 2651
Features Automatic Wake-up Calls Strata DK HMIS 5/9925 Cancel an Automatic Wake-up Call Handle Unanswered/Overdue Wake-up Calls HMIS rings the room a designated number of times (set in Setup Utility). If it is busy/ no answer, the system goes on to the next wake-up call. If the system cannot reach the room within 15 minutes or the maximum number of retries (whichever comes first), the HMIS PC server/workstation screen at the front desk emits an audible beep and an Overdue Wake-up List button displays (shown below).3. Click OK. Type the time in HH:MM format. 4. Check PM, if applicable. 1. From the Main screen, highlight the room in the Browse Window. 2. Click Wakeup? (right top corner of the Main screen) to deselect (uncheck) it. NoteThe time does not have to be deleted to cancel the auto wake-up call. 2552 2702
Features Automatic Wake-up Calls 26Strata DK HMIS 5/99 By clicking the Overdue Wake-up List button, a screen pop-up box displays with a list of unsuccessful wake-up call attempts. The button remains on the screen for 60 minutes as a reminder or until all wake-up call listings are cleared (checked) from the box. 1. From the Main screen, click Overdue Wake-up List.The Overdue Wakeup Notifier displays (shown below) with a list of unsuccessful wake-up call attempts.The front desk must now attempt to make the wake-up call to the room. 2655 2602 2573
Features Automatic Wake-up Calls Strata DK HMIS 5/9927 View Room Wake-up Call Log 2. After you have made the wake-up call, click (check) the box next to the room extension number.This marks the wake-up call for deletion from the list. 3. When finished making wake-up calls, click OK.If all wake-up calls were made and checked, the Overdue list and button disappear from the Main screen. If all wake-up calls were not made, the Overdue Wake- up List button remains on the Main screen for 60 minutes as a reminder. If you click on the button a second time, the overdue list displays minus any calls which were made (and checked) the first time. 1. From the Main screen, highlight the room in the Browse Window. 2. Click Messages Tab. 2734
Features Available Room Selection Screen 28Strata DK HMIS 5/99 Clear Room Wake-up Log NoteRoom Wake-up Logs are automatically cleared by HMIS when a guest checks out. Available Room Selection Screen The Available Room Selection screen (shown on the next page) automatically displays during the check-in (walk-in guest) or reservation processes and cannot be accessed directly. The screen displays the current room selection information and is used to reserve a room or check in a walk-in guest.1. From the Main screen, highlight the room in the Browse Window. 2. Click Messages Tab. 3. Click Clear Msgs/ Wakeup Logs. Important!This also clears all messages from the room record. 2580