Toshiba Strata Dk Digital Single Line Telephone User Guide

							The Grand Tour
LED Indicators
Strata DK Digital Single Line Telephone 5/993
LED Indicators
The /LQH button has an LED that flashes at varying rates to indicate line or call status 
(see Ta b l e  2). The 
0VJ button’s LED indicates a message is waiting.
Table 2 LED Indicators 
UseYour StationOther Station
Interval Rates
Line In Use (access outside line)2 seconds on, 1/8 second off—
1/8 second ON/OFFsteady
Incoming Call (while ringing)1 second on at 10 pulses/second—1 
second OFFone second ON/
OFF
Hold (outside line)4 pulses/second for 1/8 second ON/
OFF1/2 second
ON/OFF
Hold – Consultation (during 
consultation/transfer to another 
station)10 pulses/second steady
Hold – Exclusive (outside line) 10 pulses/second steady
Hold – Recall (when held call recalls 
your idle station)1 second at 2 pulses/second, 1 
second at 10 pulses/secondflashes
Hold – Exclusive Recall 1 second at 2 pulses/second, 1 
second at 10 pulses/secondsteady
Internal Call (while station ringing)The Line LED flashes 10 pulses/
second—1 second OFFRed flashing or  
ringing
Conference 10 pulses/second steady 
						

							The Grand Tour
Volume Controls
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Volume Controls
Your telephone has 9RO s
/9RO t
 buttons to increase and decrease ring tone and 
handset volume levels. 
You must hold down either button for at least 1/8 second for any volume change to 
occur. If you continually hold down either button, the volume continually changes 
about every half second until the level limit is reached. You hear ring tone as long as 
you press a Volume button when your telephone is idle.
The method for changing feature volume varies. Some features can be adjusted using 
only the 
9RO s
/9RO t
and others require additional buttons (see Ta b l e  3).
On-hook/Off-hook
Some procedures in this user guide instruct you to perform a step while “on-hook” or 
“off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that 
the handset should be lifted off of the telephone cradle. “On-hook” indicates that the 
handset should remain in the cradle and should not be lifted.
Table 3 Using only Vol s/Vol t
FeaturePhone StatusComments
Ring Tone 
Vo lu meOn-hook, Idle Use to adjust the volume of your incoming calls.
Handset 
ReceiverOff-hookAfter a call is terminated and the handset is on-hook, the 
volume level returns to the “original” level for the next call. 
This “original” level can be adjusted to higher/lower in system 
programming. 
						

							Strata DK Digital Single Line Telephone 5/995
Features2
This chapter explains how to use the features on your DKT2001 telephone. There is a 
Quick Reference section for basic telephone use, followed by the features in 
alphabetical order.
Before You Begin
If you are a new user of the Strata DKT2001 telephone, you need to find out if your 
telephone has been set up for Automatic Line Selection and Ringing Line Preference.
Automatic Line Selection
Yo u  have
 Automatic Line Selection, if you hear dial tone and the Line LED lights 
steady.
äLift the handset.
You do not
 have Automatic Line Selection, if you hear silence.
äLift the handset and press 
/LQH before dialing.
Ringing Line Preference
Yo u  have Ringing Line Preference, if you can answer a line ringing your station by 
lifting the handset. You do not have Ringing Line Preference, if you have to press  
						

							Features
Before You Begin
6Strata DK Digital Single Line Telephone 5/99
/LQH to answer the ringing call. Ringing Line Preference is enabled in system 
programming.
Incoming Call Ringing Patterns
Your telephone ringing pattern is set in system programming. 
Some systems may use the internal call ring pattern—one second ON, three seconds 
OFF—for incoming outside calls.
A distinct outside call ring pattern—0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds 
ON, three seconds OFF—is available. 
Feature Codes
Your telephone may not have all of the features mentioned in this guide. The 
Appendix lists all of the feature codes that can be programmed for your telephone 
system. See your System Administrator to find out which features and codes apply to 
your telephone.
Some CO line features, such as conferencing, Centrex, or behind PBX operation 
require “flashing the CO line,” to dial Centrex/PBX feature access code or extension 
numbers.
äTo flash a CO line
1. Access a CO line.
2. Press
&QI7U Q + 
.
You hear Centrex or PBX dial tone. 
3. You can now dial a 
Centrex or PBX 
feature access code or 
extension number. 
						

							Features
Quick Reference
Strata DK Digital Single Line Telephone 5/997
Quick Reference
Making an Internal Call
Making an Outside Call
1. Lift the handset
...or lift the handset 
and press 
/LQH.
You hear internal dial tone.
2. Dial the desired 
station number.
1. Lift the handset
...or lift the handset 
and press 
/LQH.
You hear internal dial tone.
2. Enter a CO line 
number access code.See Table 4 on Page 46. 
You hear dial tone after entering the access code.
3. Dial the desired 
telephone number. 
						

							Features
Quick Reference
8Strata DK Digital Single Line Telephone 5/99
Making an Outside Call Using ISDN
If your Strata DK telephone system has Integrated Services Digital Networking 
(ISDN) features, you can make calls using this advanced service. See your System 
Administrator regarding your system’s capabilities.
Answering Calls
1. Lift the handset
...or lift the handset 
and press 
/LQH.
You hear internal dial tone.
2. Enter a CO line 
number access code.See Table 4 on Page 46. You hear dial tone after entering the access 
code.
3. Enter the desired 
telephone number.
4. If you need to dial a 
subaddress (usually 
required for calling 
station equipment at a 
location requiring 
extra dialed digits), 
then, proceed to Step 
5.Your call rings through to the destination.
5. Wait for the system to 
connect you.The default waiting period is four seconds; however, your system 
may be set differently.
äWhen your telephone 
rings, lift the handset 
and speak
...or lift the handset 
and press 
/LQH.
The internal ring pattern is one second ON, three seconds OFF—
for incoming outside calls.
You are connected to the calling party. The Line LED remains ON. 
						

							Features
Account Code Calls
Strata DK Digital Single Line Telephone 5/999
Account Code Calls
Account Codes are used for a variety of reasons, including billing, call tracking, and 
line restriction applications. The system records the Account Codes and can print the 
codes and other call details on a Station Message Detail Recording (SMDR) report.
Forced Account Codes
Some applications may require that you enter an Account Code, called a Forced 
Account Code, before dialing a telephone number. Forced Account Codes can be 
recorded for outgoing calls only.
Emergency Override of Forced Account Code Dialing 
Requirements
Forced Account Code requirements can be bypassed by up to three emergency 
numbers, including 911. See your system administrator for these numbers:1. Lift the handset
...or lift the handset 
and press 
/LQH.
You hear dial tone.
2. Dial a CO line 
number access code.See Table 4 on Page 46. The CO line accessed must be set to 
require a Forced Account Code in system programming.
3. Enter the Forced 
Account Code.You hear dial tone after you press the last digit of a valid account 
code or busy tone after you press the last digit of an invalid code (if 
your system verifies account codes.)
4. Dial the telephone 
number.
1) 911 2) 3) 
						

							Features
Account Code Calls
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Verified Account Codes
Some Strata DK systems verify the numbers entered when you enter Forced or 
Voluntary Account Codes. These are called Verified Account Codes.
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered anytime after accessing a 
CO line or during a call.
An exception is a Voluntary Account Code which is required to change the Toll 
Restriction classification of your station. The code gives you access to telephone 
numbers outside your usual dialing area and must be entered prior to dialing the 
telephone number. As an example, if your station is restricted to local area calls, you 
can make out-of-state calls by using a Voluntary Account Code set in system 
programming.
If the system is set for Verified Account Codes, you must enter specific codes when 
entering the Voluntary Account Code(s) or the code is not validated for the SMDR call 
report.
äTo record a voluntary account code
1. After accessing a CO 
line or talking on a 
line, press 
&QI7U Q.
You hear dial tone and the CO line is on Hold.
2. Dial.
3. Enter the Voluntary 
Account Code.
Voluntary Account Codes must be entered during the call. Dial 
tone stops after the first telephone number digit is dialed.
4. Dial a telephone 
number if you entered 
the code after 
accessing the CO line
...or resume talking or 
hang up if you entered 
the code after the call. 
						

							Features
Automatic Busy Redial (ABR)
Strata DK Digital Single Line Telephone 5/9911
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate ABR so that the Strata DK 
system automatically redials the number at regular intervals. If the system redials an 
outside number that is still busy, ABR resets and tries again. This feature may not be 
enabled on some (or all) lines in your system—depending on the telephone line type 
connected. It also may not be enabled for your station.
ABR is not attempted while your station is busy, but continues to time-out.
äTo cancel ABR1. When you reach a 
busy number, press 
&QI7UQ + .
You hear confirmation tone.
2. Hang up.
3. The system redials, 
up to 15 times, every 
30 or 60 seconds 
(depending on system 
programming).
4. Your telephone 
receives ring tone, 
when ABR dials the 
number and it is 
available.
The Line LED flashes.
5. Lift the handset and 
wait for the party to 
answer.If you do not pick up the handset within 30 seconds after a 
connection is made, you hear a muted ring for another 30 seconds, 
then the call disconnects.
1. Lift the handset
...or lift the handset 
and press 
/LQH.
You hear internal dial tone.
2. When you reach a 
busy number, press 
.
You hear confirmation tone. 
						

							Features
Automatic Call Distribution (ACD)
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Automatic Call Distribution (ACD)
Your DKT2001 telephone must be programmed for ACD in order for ACD features to 
work. If you are an ACD agent or supervisor, please refer to the Strata DK ACD Agent 
and ACD Supervisor’s Guide(s)
 for detailed feature instruction.
ä To receive ACD calls
ä To access other ACD featuresäLift the handset
...or lift the handset 
and press 
/LQH.
You are connected to your ACD call.
1. Lift the handset
...or lift the handset 
and press 
/LQH.
You hear internal dial tone.
2. Enter the appropriate 
access code sequence:
ACD Call Pickup
&QI7U QACD Help
;;;;Log In/Out (XXXX = Agent ID code)
&QI7U Q