Toshiba Strata Dk Digital Single Line Telephone User Guide

							Telecommunication Systems Division
May 1999
Digital Business Telephone Systems
Digital Single Line Telephone 
User Guide 
						

							Publication InformationToshiba America Information Systems, Inc., Telecommunication 
Systems Division, reserves the right, without prior notice, to revise this 
information publication for any reason, including, but not limited to, 
utilization of new advances in the state of technical arts or to simply 
change the design of this document.
Further, Toshiba America Information Systems, Inc., 
Telecommunication Systems Division, also reserves the right, without 
prior notice, to make such changes in equipment design or components 
as engineering or manufacturing methods may warrant.
DKA-UG-DKSLT-VB
4016166
Version B, May 1999
Version A, September 1996
© Copyright 1999
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights 
hereon, may be reproduced in any form or by any means—graphic, 
electronic, or mechanical, including recording, taping, photocopying, 
or information retrieval systems—without express written permission 
of the publisher of this material.
Strata is a registered trademark of Toshiba Corporation.
Stratagy is a registered trademark of Toshiba America Information 
Systems, Inc.
Trademarks, registered trademarks, and service marks are the property 
of their respective owners. 
						

							Strata DK Digital Single Line Telephone 5/99i
Contents
Introduction
Organization ........................................................................................................................v
Conventions .......................................................................................................................vi
Chapter 1 – The Grand Tour
Buttons ................................................................................................................................2
LED Indicators  ....................................................................................................................3
Volume Controls  .................................................................................................................4
On-hook/Off-hook ..............................................................................................................4
Chapter 2 – Features
Before You Begin  ...............................................................................................................5
Automatic Line Selection  ................................................................................................5
Ringing Line Preference  ..................................................................................................5
Incoming Call Ringing Patterns .......................................................................................6
Feature Codes  ..................................................................................................................6
Quick Reference ..................................................................................................................7
Making an Internal Call  ...................................................................................................7
Making an Outside Call  ...................................................................................................7
Making an Outside Call Using ISDN  ..............................................................................8
Answering Calls ...............................................................................................................8
Account Code Calls  ............................................................................................................9
Forced Account Codes .....................................................................................................9
Emergency Override of Forced Account Code Dialing Requirements  ...........................9 
						

							Contents
Chapter 2 - Features
iiStrata DK Digital Single Line Telephone 5/99
Verified Account Codes  ................................................................................................10
Voluntary Account Codes ..............................................................................................10
Automatic Busy Redial (ABR)  .........................................................................................11
Automatic Call Distribution (ACD) ..................................................................................12
Automatic Callback (ACB) ...............................................................................................13
Attendant Console Calling  ................................................................................................14
Background Music (BGM) Over Telephone Speakers  .....................................................15
Call Forward (CF)  .............................................................................................................15
Call Forward—External .................................................................................................17
Call Park Orbits .................................................................................................................20
Call Pickup  ........................................................................................................................22
Pick up Calls to a Group  ................................................................................................23
Conference Calls  ...............................................................................................................24
CO Line Queuing  ..............................................................................................................26
Direct Inward System Access (DISA)  ..............................................................................27
Door Phones  ......................................................................................................................30
DTMF Tone Dialing with * and #  ....................................................................................31
Hold ...................................................................................................................................31
Retrieve a Call on Hold  .................................................................................................32
Retrieve a Call on Exclusive Hold .................................................................................32
Message Waiting ...............................................................................................................32
Set Message Waiting on Other Telephones  ...................................................................34
Override Calls  ...................................................................................................................35
Busy Override or Off-hook Call Announce ...................................................................35
Do Not Disturb (DND) Override  ...................................................................................35
Executive Override  ........................................................................................................35
Toll Restriction Override  ...............................................................................................36
Paging Announcements  ....................................................................................................36
Repeat Last Number Dialed  ..............................................................................................37
Speed Dial  .........................................................................................................................38
Timed Reminders  ..............................................................................................................39 
						

							Contents
Chapter 3 - Toshiba Voice Mail Systems
Strata DK Digital Single Line Telephone 5/99iii
Chapter 3 – Toshiba Voice Mail Systems
Setting Call Forward  .........................................................................................................41
Voice Mail Identification Code  .....................................................................................41
Call Forward To Toshiba Voice Systems  ......................................................................43
Voice Mail Message Retrieval  ..........................................................................................43
Appendix A – Access Codes
CO Line Access Codes  .....................................................................................................45
Paging Access Codes  ........................................................................................................47
Speed Dial Access Codes ..................................................................................................48
Appendix B – Centrex Application
Flexible Directory Numbering  ..........................................................................................49
Centrex Feature Buttons  ...................................................................................................49
Ringing Repeat ..................................................................................................................50
Delayed Ringing  ...............................................................................................................50
Index ......................................................................................................................................51 
						

							Contents
Chapter 3 - Toshiba Voice Mail Systems
ivStrata DK Digital Single Line Telephone 5/99 
						

							Strata DK Digital Single Line Telephone 5/99v
Introduction
This guide provides instructions for operating the DKT2001 Digital Single Line 
Telephone (SLT) for Strata DK Systems. These systems include:
©DK14
©DK16e/DK16
©DK40i/DK40
©DK424/DK280 (Release 3.0 or higher)
Organization
This guide is divided as follows:
©Chapter 1 – The Grand Tour describes the buttons, LEDs and volume controls 
of the DKT2001 telephone.
©Chapter 2 – Feature Operation
 provides descriptions and operating procedures 
for all of the features available with DKT2001 telephones. A quick reference is 
also included.
©Chapter 3 – Toshiba Voice Mail Integration explains how to set up your 
telephone to forward calls to a Toshiba Voice Processing System and to retrieve 
recorded messages left by callers. 
						

							Introduction
Conventions
viStrata DK Digital Single Line Telephone 5/99
©Appendix A – Access Codes
 provides CO Line Access Codes, Paging Group 
Codes, Feature Access Codes, and Speed Dial Access Codes.
©Appendix B – Centrex Application
 describes the Centrex features which may be 
available with your Strata DK system.
Conventions
äDenotes a procedure
Elaborates specific items or references other information.
Important!Calls attention to important instructions or information.
Letters in [brackets] represent buttons on your telephone which have Directory 
Numbers on them:
[PDN] Primary Directory Number button (the Extension or Intercom Number). 
On the DKT2001, the 
/LQH button is used as the [PDN]. 
([WUDEROGletters represent telephone buttons. For example: .
‰
denotes the step in a one-step procedure.
~
means “through”. For example: 5~10.
+ is used for multiple key entries. For example: Enter your security code + 
 means enter your security code, then press 
.
see Figure 9Grey words within the text denote cross-references. In the electronic 
version of this manual (Strata Library CD-ROM or FYI Internet 
download), cross-references appear in blue hypertext. The left column gives 
you the single or 
numbered steps you need 
to perform a procedure.The right column gives the immediate response to 
your action. This column also includes additional 
notes and comments. 
						

							Strata DK Digital Single Line Telephone 5/991
The Grand Tour1
This chapter familiarizes you with the controls and indicators located on your Strata 
DKT2001 Digital SLT.
Toshiba digital telephones incorporate state-of-the-art telecommunications technology 
and provide a vast array of calling features. They are easy to operate and all features 
are accessed with a feature button or a brief access code.  
						

							The Grand Tour
Buttons
2Strata DK Digital Single Line Telephone 5/99
Buttons
Strata DKT2001 telephones come with six 
fixed buttons (see Figure 1). The functions of 
each of the buttons are described in Ta b l e  1.
Two of the buttons (
/LQH and 0VJ) have 
LEDs which indicate various line or call 
states. See Ta b l e  2 for descriptions of the Line 
LED indicators.
Table 1 Fixed Button Definitions 
ButtonDefinitions
/LQHUsed to answer and place calls. This button is your [PDN]. It is not a CO line button. 
Also used to program Voice Mail ID codes and Call Forwarding.
&QI7U QUsed for conference and transfer calls (see “Call Park Orbits” on Page 20 and 
“Conference Calls” on Page 24).
+ROGUsed to hold internal or outside calls. Also used for Exclusive hold. See “Hold” on 
Page 31.
0VJThe message button is used to call back the station or voice mail device that 
activated the LED (see “Message Waiting” on Page 32).
9RO
s
9ROtAdjusts volume levels (“Volume Controls” on Page 4).
Figure 1 Digital Single Line 
Telephone (DKT2001)