Toshiba Satellite Pro Te2000 Manual

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TROUBLESHOOTING
Monitor
Refer also to Chapter 8, Optional Devices, and to your monitor’s documentation.
Problem Procedure
Monitor does not Make sure that the external monitor’s power
turn on switch is on. Confirm that the external monitor’s
power cable is plugged into a working power
outlet.
No display Try adjusting the contrast and brightness
controls on the external monitor.
Press hotkeys Fn + F5 to change the display
priority and make sure it is not set for the internal
display.
Display error occurs Check that the cable connecting the external
monitor to the computer is attached firmly.
If problems persist, contact your dealer. 
						

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TROUBLESHOOTING
Sound system
Problem Procedure
No sound is heard Adjust the volume control dial.
Check the software volume settings.
Make sure the headphone connection is secure.
Check Windows Device Manager. Make sure
the sound function is enabled and that settings
for I/O address, Interrupt level and DMA are
correct for your software and do not conflict with
other hardware devices that you may have
connected to the computer.
If problems persist, contact your dealer.
TV output signal
Refer also to your Personal Conferencing Kit’s documentation.
Problem Procedure
Display on TV is poor Make sure the TV type is correct for your area:
NTSC (US, JAPAN), PAL (Europe).
No display Try adjusting the contrast and brightness
controls on the external monitor.
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TROUBLESHOOTING
Press hotkeys Fn + F5 to change the display.
Refer to Chapter 5, Keyboard.
NOTE: If you turn the computer off in Resume
mode while the display is on TV, the computer will
select either the internal LCD or an external
computer CRT as the display device.
If problems persist, contact your dealer.
USB
Refer also to your USB device’s documentation.
Problem Procedure
USB device does Check for a firm cable connection between the
not work USB ports on the computer and the USB device.
Make sure the USB device drivers are properly
installed. Refer to your Windows documentation
for information on checking the drivers.
If you are using an operating system that does
not support USB, you can still use a USB mouse
and/or USB keyboard. If these devices do not
work, make sure the USB KB/Mouse Legacy
Emulation item in HW Setup is set to Enabled.
If problems persist, contact your dealer. 
						

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TROUBLESHOOTING
Modem
Refer to the online help files for Appendix C and D.
Problem Procedure
Communication Make sure the computer’s internal modem
software cant settings are correct. Refer to Phone and Modem
initialize modemOptions in the Control Panel.
You can hear a dial If the call is going through a PBX machine, make
tone but cant make sure the communication application’s tone dial
a call detection feature is disabled.
You can also use the ATX command. Refer to
the chapter on AT commands in online help files
for Appendix C, AT Commands.
You place a call, Make sure the settings are correct in your
but a connection communications application.
cant be made
After making a call Make sure the tone or pulse selection in your
you can’t hear a ring communications application is set correctly.
You can also use the ATD command. Refer to
the chapter on AT commands in online help files
for Appendix C, AT Commands.
Communication is The computer will automatically cut off
cut off unexpectedly communication when connection with the carrier
is not successful for a set time interval. Try
lengthening this time interval.
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TROUBLESHOOTING
A CONNECT display Check the error control setting in your
is quickly replaced by  communications application.
NO CARRIER
You can also use the AT\N command. Refer to
the chapter on AT commands in online help files
for Appendix C, AT Commands.
Character display In data transmission, make sure the parity bit
becomes garbled and stop bit settings correspond with those
during a of the remote computer.
communication
Check the flow control and communication
protocol.
You cannot receive Check the rings before auto answer setting in
an incoming call  your communications application.
You can also use the ATS0 command. Refer to
the chapter on S-registers in online help files for
Appendix D, S-registers.
If problems persist, contact your dealer.
Hibernation
Problem Procedure
Hibernation does Are you using a compression utility on C drive?
not work Hibernation will not work with a compression
utility.
If problems persist, contact your dealer. 
						

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TROUBLESHOOTING
Memory expansion
Refer also to Chapter 8, Optional Devices, for information on installing memory
modules.
Problem Procedure
Beep sounds. Make sure the memory module installed in the
(If slot A two beeps, expansion slot is compatible with the computer.
If slot B three beeps, If an incompatible module has been installed,
If both two and three follow the steps below.
beeps)
1. Disconnect the AC adaptor and all periph-
eral devices.
2. Remove the battery pack.
3. Remove the memory module.
4. Replace the battery pack and/or connect the
AC adaptor.
5. Turn on the power.
If problems persist, contact your dealer.
LAN
Problem Procedure
Cannot access LAN Check for a firm cable connection between the
LAN jack and the LAN HUB.
If problems persist, consult your LAN
administrator.
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Wireless LAN
If the following procedures do not restore LAN access, consult your LAN
administrator. For more information on wireless communication, refer to Chapter 4,
Operating Basics.
Problem Procedure
Cannot access Make sure the computer’s wireless
Wireless LAN communication switch is set to on.
If problems persist, consult your LAN
administrator.
TOSHIBA support
If you require any additional help using your computer or if you are having prob-
lems operating the computer, you may need to contact TOSHIBA for additional
technical assistance.
Before you call
Some problems you experience may be related to software or the operating system,
it is important to investigate other sources of assistance first. Before contacting
TOSHIBA, try the following:
❑Review troubleshooting sections in the documentation for software and
peripheral devices.
❑If a problem occurs when you are running software applications, consult the
software documentation for troubleshooting suggestions. Call the software
company’s technical support for assistance.
❑Consult the dealer you purchased your computer and/or software from. They
are your best sources for current information and support.
Where to write
If you are still unable to solve the problem and suspect that it is hardware related,
write to TOSHIBA at the nearest location listed on the below. 
						

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Outside of Europe
Australia
TOSHIBA Australia Pty. Ltd.
Information Systems Division
84-92 Talavera Road
 North Ryde N.S.W. 2113
Sydney
Canada
TOSHIBA of Canada Ltd.
191 McNabb Street,
Markham, Ontario
L3R 8H2
Singapore
TOSHIBA Singapore Pte. Ltd.
438B Alexandra Road #06-01
Alexandra Technopark
Singapore 119968
United States of America
TOSHIBA America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
USA
In Europe
Germany & Austria
TOSHIBA Europe (I.E.) GmbH
Geschäftsbereich,
Deutschland-Österreich
Hammfelddamm 8,
D-41460 Neuss, Germany
France
TOSHIBA Systèms France S.A.
7, Rue Ampère B.P. 131,
92804 Puteaux CedexNetherlands
TOSHIBA Information Systems,
Benelux B.V.
Rivium Boulevard
41 2909 LK Capelle a/d IJssel
Spain
TOSHIBA Information Systems,
ESPAÑA
Parque Empresarial San Fernando
Edificio Europa, l
a Planta,
Escalera A 28830 Madrid
United Kingdom
TOSHIBA Information Systems (U.
K.) Ltd.
TOSHIBA Court
Weybridge Business Park
Addlestone Road
Weybridge, Surrey KT15 2UL
The Rest of Europe
TOSHIBA Europe (I.E.) GmbH
Geschäftsbereich,
Deutschland-Österreich
Hammfelddamm 8,
D-41460 Neuss, Germany
TOSHIBA support 
						

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							  A-1
APPENDIX
 A
Appendix A
Sp eci ficatio ns
This appendix summarizes the computer’s technical specifications.
Physical Dimensions
Size
With TFT display 316 (w) x 275 (d) x 33.9/38.1 (h) millimeters (does not include the thicker part of the bottom of the computer)
Weight CD/DVD Display Kilograms
DVD-ROM 14 XGA-TFT 2.6 kg typical*
           ( WEIGHT SAVER  14 XGA-TFT 2.4 kg typical )
* Weight will vary depending on whether or not and what kind of options ar\
e adopted.
Environmental Requirements
Ambient Relative
Conditions temperature humidity
Operating 5°C (41°F) to 35°C (95°F) 20% to 80%
Nonoperating -20°C (-4°F) to 65°C (149°F) 10% to 90%
Thermal Gradient 20°C  per hour maximum
Wet-bulb temperature 26°C maximum Conditions Altitude (from sea level)
Operating -60 to 3,000 meters
Nonoperating -60 to 10,000 meters  maximum
Power Requirements
AC adaptor 100- 240 volts AC