Toshiba Satellite Pro Te2000 Manual

							Users Manual
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TROUBLESHOOTING
Keyboard
Keyboard problems can be caused by your setup configuration. For more informa-
tion refer to Chapter 5, The Keyboard and Chapter 7, HW Setup and Passwords.
Problem Procedure
Some letter keys Check that the numeric keypad overlay is not
produce numbers selected. Press Fn + F10 and try typing again.
Output to screen Make sure the software you are using is not
is garbled remapping the keyboard. Remapping involves
reassigning the meaning of each key. See your
software’s documentation.
If you are still unable to use the keyboard,
consult your dealer.
LCD panel
Apparent LCD problems may be related to the computer’s setup. Refer to Chapter
7, HW Setup and Passwords, for more information.
Problem Procedure
No display Press hotkeys Fn + F5 to change the display
priority, to make sure it is not set for an external
monitor.
Problems above Refer to your software’s documentation to
remain unresolved determine if the software is causing the
or other problems difficulty.
occur
Run the diagnostic test.
Contact your dealer if the problems continue. 
						

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TROUBLESHOOTING
Hard disk drive
Problem Procedure
Computer does not Check if a diskette is in the diskette drive. If a
boot from hard disk diskette is inserted, remove it and reboot.
drive
There may be a problem with your operating
system files. Refer to your OS documentation.
Slow performance Your files may be fragmented. Run SCANDISK
and defragmenter to check the condition of
your files and disk. Refer to your OS documen-
tation or online HELP for information on running
SCANDISK and the defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
CD-ROM drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access Make sure the drives drawer is securely
a CD in the drive closed. Press gently until it clicks into place.
Open the drawer and make sure the CD is
properly seated. It should lie flat with the label
facing up.
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TROUBLESHOOTING
A foreign object in the drawer could block laser
light from reading the CD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the CD is dirty. If necessary, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the CD/DVDs care section in
Chapter 4 for details on cleaning.
Check your config.sys and autoexec.bat files to
make sure they have the necessary drivers and
execution lines.
Some CDsThe software or hardware configuration may
run correctly, but be causing a problem. Make sure the
others do not hardware configuration match’s your software’s
needs. Check the CD’s documentation.
Check the type of CD you are using. The drive
supports:
CD-EXTRA, Photo CD, CD-R (read only), CD-
ROM, CD-Rewritable (read only), CD-ROM x A,
CD-DA, CD-Text
If problems persist, contact your dealer.
CD-R/RW drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access Make sure the drives drawer is securely
a CD in the drive closed. Press gently until it clicks into place.
Open the drawer and make sure the CD is
properly seated. It should lie flat with the label
facing up. 
						

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TROUBLESHOOTING
A foreign object in the drawer could block laser
light from reading the CD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the CD is dirty. If necessary, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the CD/DVDs care section in
Chapter 4 for details on cleaning.
Check your config.sys and autoexec.bat files to
make sure they have the necessary drivers and
execution lines.
Some CDsThe software or hardware configuration may
run correctly, but be causing a problem. Make sure the
others do not hardware configuration match’s your software’s
needs. Check the CD’s documentation.
Check the type of CD you are using. The drive
supports:
CD-EXTRA, Photo CD, CD-R, CD-ROM, CD-
Rewritable, CD-ROM x A, CD-DA, CD-Text
If problems persist, contact your dealer.
DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access Make sure the drive’s drawer is securely
a DVD in the drive closed. Press gently until it clicks into place.
Open the drawer and make sure the DVD is
properly seated. It should lie flat with the label
facing up.
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TROUBLESHOOTING
A foreign object in the drawer could block laser
light from reading the DVD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the CD/DVDs care section in
Chapter 4, Operating Basics, for details on
cleaning.
Check the Slim Select Bay lock on the bottom of
the computer. It should be in the lock position.
Check HW Setup, if DVD-ROM is not displayed
as the Slim Select Bay module, remove the
DVD-ROM drive and reinsert it.
Some DVD/CDsThe software or hardware configuration may
run correctly, but be causing a problem. Make sure the
others do not hardware configuration matches your software’s
needs. Check the DVD/CD’s documentation.
Check the type of DVD/CD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: Photo CD, CD-EXTRA, CD-R (read
only), CD-ROM, CD-Rewritable
(read only), CD-ROM x A, CD-DA,
CD-Text
Check the region code on the DVD. It must
match that on the DVD drive. Region codes are
listed in the DVD-ROM drive section in Chapter
2, The Grand Tour. 
						

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TROUBLESHOOTING
DVD does not playSome video discs might not play properly in a
correctly in anExpansion Station. Play the disc in the
optional Expansion  DVD-ROM drive installed in the computer.
Station
If problems persist, contact your dealer.
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access Make sure the drive’s drawer is securely
a CD or DVD in the closed. Press gently until it clicks into place.
drive
Open the drawer and make sure the CD or DVD
is properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD or DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the CD/DVDs care section in
Chapter 4, Operating Basics, for details on
cleaning.
Some DVD/CDsThe software or hardware configuration may
run correctly, but be causing a problem. Make sure the
others do not hardware configuration matches your software’s
needs. Check the DVD/CD’s documentation.
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TROUBLESHOOTING
Check the type of DVD/CD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM:Audio CD,  Photo CD, ISO 9660,
CD-EXTRA, CD-R, CD-Rewritable
Check the region code on the DVD. It must
match that on the DVD drive. Region codes are
listed in the DVD-ROM drive section in Chapter
2, The Grand Tour.
If problems persist, contact your dealer.
Diskette drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
Drive does not There may be a faulty cable connection. Check
operate the connection to the computer and to the drive.
Some programs run The software or hardware configuration may be
correctly but others causing a problem. Make sure the hardware
do not configuration matches your software needs.
You cannot access Try another diskette. If you can access the
the external diskette, the original diskette (not the drive) is
3 1/2 diskette drive probably causing the problem.
If problems persist, contact your dealer. 
						

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Infrared port
Refer also to the documentation for your IrDA compatible device and related
software.
Problem Procedure
Infrared devices do Check that the device is connected to an
not work as expected electric outlet. Make sure the outlet is supplying
power by plugging in an appliance.
Make sure there is no obstruction blocking
communication between the computer and the
target device.
If problems persist, contact your dealer.
Printer
Refer to the troubleshooting and other relevant sections in your printer and software
documentation.
Problem Procedure
Printer does not Check that the printer is connected to an electric
turn on. outlet. Make sure the outlet is supplying power by
plugging in an appliance.
Computer/printer Make sure the printer is turned on and is
do not communicate online (ready to use).
Inspect the cable connecting the printer to the
computer for damage. Make sure it is securely
connected.
A parallel printer connects to the parallel port and
a serial printer to the serial port. Make sure the
ports are configured correctly.
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TROUBLESHOOTING
Make sure your software is configured to recog-
nize the printer. Check your printer and software
documentation.
Printer error Check your printer documentation.
If problems persist, contact your dealer.
Pointing device
If you are using a PS/2 or serial mouse, also refer to Chapter 8, Optional Devices,
and to your mouse documentation.
AccuPoint II
Problem Procedure
On-screen pointer If a PS/2 or serial mouse is connected, check
does not respond to the HW Setup window. The Pointing Device
AccuPoint II operation option should be set to Simultaneous to use
both the AccuPoint II and an external PS/2
mouse.
If problems persist, contact your dealer.
PS/2 mouse
Problem Procedure
On-screen pointer Check that the PS/2 mouse cable’s 6-pin
does not respond to connector is firmly connected to the PS/2 mouse/
PS/2 mouse operation keyboard port.
You may have connected the mouse after
turning the computer on. Turn off the computer,
make sure the mouse is firmly connected and
turn the computer back on. 
						

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TROUBLESHOOTING
Is your software configured to recognize the
mouse? Check the software documentation.
If problems persist, contact your dealer.
Serial mouse
Problem Procedure
On-screen pointer Check for a firm connection between the
does not respond to computer’s serial port and the cable’s 9-pin
serial mouse operation connector.
Did you connect the mouse before turning on the
computer?
Is your software configured to recognize the
mouse? Check the software documentation.
If problems persist, contact your dealer.
PC card
Refer also to Chapter 8, Optional Devices.
Problem Procedure
PC card Reseat the PC card to make sure it is firmly
error occurs connected.
Make sure the connection between the external
device and the card is firm.
Check the card’s documentation.
If problems persist, contact your dealer.
Hardware and system checklist