Toshiba Satellite Pro Te2000 Manual

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OPTIONAL
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EVICES
Television
A television can be connected to the video out port on the computer. To connect a
television, follow the steps below.
1. Turn the computer off.
2. Use a video cable (not supplied) to connect the television to the video out port.
Figure 8-14 Connecting a television
3. Turn the television on.
4. Turn the computer on.
PS/2 mouse
Use the PS/2 keyboard/mouse port on the computer or optional Advanced Port
Replicator to connect a PS/2 mouse.
Make sure the mouse has a cable with a 6-pin connector for the PS/2 mouse port. If
the mouse’s cable is not compatible, see your dealer for an adaptor cable.
NOTES:1. How the computer treats the connection to a PS/2 mouse
depends on the setting for Pointing Devices under
the HW Setup program. If Simultaneous is selected, you
can operate both the AccuPoint II and the PS/2 mouse. If
Auto-Selected is chosen, the AccuPoint II is disabled
when a PS/2 mouse is connected.
2. If you connect a PS/2 mouse to the computer while it is in
Standby mode, you will not be able to use the mouse when
you turn the computer on.
To connect a PS/2 mouse: 
						

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PS/2 keyboard
1. Turn the computer off.
2. Connect the PS/2 mouse to the PS/2 keyboard/mouse port on the computer or
the mouse port on the optional Advanced Port Replicator, pressing gently to
assure a firm connection.
3. Turn on the computer.
To disconnect the mouse, turn off the computer and pull out the mouse connector.
Consult your mouse manual for instructions on how to install necessary software.
PS/2 keyboard
Use the PS/2 keyboard/mouse port on the computer or optional Advanced Port
Replicator to connect a PS/2 keyboard. When an external keyboard is connected,
you can use both the external keyboard and the computer’s internal keyboard. To
connect a PS/2 keyboard:
NOTE: If you connect a PS/2 keyboard to the computer while it is in
Standby mode, you will not be able to use the keyboard when you turn the
computer on.
1. Turn the computer off.
2. Plug the PS/2 keyboard connector into the PS/2 keyboard/mouse port on the
computer or the keyboard port on the optional Advanced Port Replicator,
pressing gently to assure a firm connection.
3. Turn on the computer.
To disconnect the keyboard, turn off the computer and pull out the keyboard
connector. 
						

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Security lock
A security lock enables you to anchor your computer to a desk or other heavy object
to help prevent unauthorized removal of the computer.
Attach one end of a cable to the desk and the other end to the security lock slot on
the left side of the computer.
Figure 8-15  Security lock 
						

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TROUBLESHOOTING
Ch apter 9
T roubl eshooting
TOSHIBA designed the computer for durability. However, should problems o\
ccur,
following the procedures in this chapter can help to determine the cause\
.
All readers should become familiar with this chapter. Knowing what might\
 go
wrong can help prevent problems from occurring.
Problem solving process
Resolving problems will be much easier if you observe the following guid\
elines:
❑ Stop immediately when you recognize a problem exists. Further action may\
result in data loss or damage. You may destroy valuable problem-related
information that can help solve the problem.
❑ Observe what is happening. Write down what the system is doing and what
actions you performed immediately before the problem occurred. If you ha\
ve a
printer attached, print a copy of the screen using  PrtSc.
The questions and procedures offered in this chapter are meant as a guid\
e, they are
not definitive problem solving techniques. Many problems can be solved s\
imply,
but a few may require help from your dealer. If you find you need to con\
sult your
dealer or others, be prepared to describe the problem in as much detail \
as possible.
Preliminary checklist
Consider the simplest solution first. The items in this checklist are ea\
sy to fix and
yet can cause what appears to be a serious problem.
❑ Make sure you turn on all peripheral devices before you turn on the comp\
uter.
This includes your printer and any other external device you are using.
❑ Before you attach an external device, turn the computer off. When you tu\
rn the
computer back on it recognizes the new device.
❑ Make sure all options are set properly in the setup program.
❑ Check all cables. Are they correctly and firmly attached? Loose cables c\
an
cause signal errors.
❑ Inspect all connecting cables for loose wires and all connectors for loo\
se pins. 
						

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❑Check that your diskette is correctly inserted and that the diskette’s write
protect tab is correctly set.
Make notes of your observations and keep them in a permanent error log. This will
help you describe your problems to your dealer. If a problem recurs, the log will
help you identify the problem faster.
Analyzing the problem
Sometimes the system gives clues that can help you identify why it is
malfunctioning. Keep the following questions in mind:
❑Which part of the system is not operating properly: keyboard, diskette drives,
hard disk drive, printer, display. Each device produces different symptoms.
❑Is the operating system configuration set properly? Check the configuration
options.
❑What appears on the display screen? Does it display any messages or random
characters? Print a copy of the screen if you have a printer attached. Look up
the messages in the software and operating system documentation. Check that
all connecting cables are correctly and firmly attached. Loose cables can cause
erroneous or intermittent signals.
❑Do any icons light? Which ones? What color are they? Do they stay on or
blink? Write down what you see.
❑Do you hear any beeps? How many? Are they long or short? Are they high
pitched or low? Is the computer making any unusual noises? Write down what
you hear.
Record your observations so you can describe them to your dealer.
SoftwareThe problems may be caused by your software or diskette.
If you cannot load a software package, the media (usually
a diskette) may be damaged or the program might be
corrupted. Try loading another copy of the software.
If an error message appears while you are using a software
package, check the software documentation. These
documents usually include a problem solving section or a
summary of error messages.
Next, check any error messages in the OS documentation.
HardwareIf you cannot find a software problem, check your
hardware. First run through the items in the preliminary
checklist above. If you still cannot correct the problem, try
to identify the source. The next section provides checklists
for individual components and peripherals. 
						

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TROUBLESHOOTING
Hardware and system checklist
This section discusses problems caused by your computer’s hardware or attached
peripherals. Basic problems may occur in the following areas:
❑System start-up❑Printer
❑Self test❑Pointing device
❑Power❑PC card
❑Password                                     ❑Monitor
❑Keyboard❑Sound system
❑LCD panel❑TV output signal
❑Hard disk drive❑USB
❑CD-ROM drive❑Modem
❑CD-R/RW drive❑Hibernation
❑DVD-ROM drive❑Memory Expansion
❑CD-RW/DVD-ROM drive❑LAN
❑Diskette drive❑Wireless LAN
❑Infrared port
System start-up
When the computer does not start properly, check the following items:
❑Self Test
❑Power Sources
❑Power-on Password
Hardware and system checklist 
						

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Self test
When the computer starts up, the self-test will be run automatically, and the
following will be displayed:
In Touch with Tomorrow
TOSHIBA
This message remains on the screen for a few seconds.
If the self test is successful, the computer tries to load the operating system.
Depending on how the Boot Priority is set in the Hardware Setup or TSETUP
program, the computer tries to load first from drive A then from drive C, or first
from drive C then from drive A.
If any of the following conditions are present, the self test failed:
❑The computer stops and does not proceed to display information or messages.
❑A beep sounds, and after a few seconds no new messages appear.
❑Random characters appear on the screen, and the system does not function
normally.
❑The screen displays an error message.
Turn off the computer and check all cable connections. If the test fails again, contact
your dealer.
Power
When the computer is not plugged into an AC adaptor, the battery pack is the
primary power source. However, your computer has a number of other power
resources, including intelligent power supply and Real Time Clock battery. These
resources are interrelated and any one could affect apparent power problems. This
section provides check lists for AC adaptor and the main battery. If you cannot
resolve a problem after following them, the cause could lie with another power
resource. In such case, contact your dealer. 
						

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TROUBLESHOOTING
Overheating power down
If the computer’s internal temperature becomes too high, the computer will auto-
matically enter Hibernation or Resume mode and shut down.
Problem Procedure
Computer shuts down Leave the computer off until the DC IN indicator
and DC IN indicator stops blinking.
blinks orange
NOTE: It is recommended to leave the computer
off until the its interior reaches room temperature
even though the DC IN indicator stops blinking.
If the computer has reached room temperature
and still does not start, or if it starts but shuts
down quickly contact your dealer.
Computer shuts down Indicates a problem with the heat dispersal
and its DC IN indicator system. Please contact your dealer.
is flashing green
AC power
If you have trouble turning on the computer with the AC adaptor connected, check
the DC IN indicator. Refer to Chapter 6, Power and Power-Up Modes for more
information.
Problem Procedure
AC adaptor doesn’t Check the connections. Make sure the cord is
power the computer firmly connected to the computer and a power
(DC IN indicator does outlet.
not glow green)
Hardware and system checklist 
						

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TROUBLESHOOTING
Check the condition of the cord and terminals. If
the cord is frayed or damaged, replace it. If the
terminals are soiled, wipe them with cotton or a
clean cloth.
If the AC adaptor still does not power the
computer, contact your dealer.
Battery
If you suspect a problem with the battery, check the DC IN indicator as well as the
Main battery and Slim Select Bay indicators. For information on indicators and
battery operation see Chapter 6, Power and Power-Up Modes.
Problem Procedure
Battery doesn’t The battery may be discharged. Connect the AC
power the computer adaptor to charge the battery.
Battery doesn’t If the battery is completely discharged, it will not
charge when the AC begin charging immediately. Wait a few minutes.
adaptor is attached
(Main battery or SlimIf the battery still does not charge, make sure
Select Bay indicator the outlet is supplying power. Test it by plugging
 does not glow orange.) in an appliance.
Check whether the battery is hot or cold to the
touch. If the battery is too hot or too cold, it will
not charge properly. Let it reach room
temperature. 
						

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TROUBLESHOOTING
Hardware and system checklist
Unplug the AC adaptor and remove the battery to
make sure the terminals are clean. If necessary
wipe them with a soft dry cloth dipped in alcohol.
Connect the AC adaptor and replace the battery.
Make sure it is securely seated.
Check the Battery indicator. If it does not glow, let
the computer charge the battery for at least 20
minutes. If the Battery indicator glows after 20
minutes, let the battery continue to charge at least
another 20 minutes before turning on the
computer.
If the indicator still does not glow, the battery may
be at the end of its operating life. Replace it.
If you do not think the battery is at the end of its
operating life, see your dealer.
Battery doesn’t If you frequently recharge a partially charged
power the computer battery, the battery might not charge to its full
as long as expected potential. Fully discharge the battery, then try to
charge it again.
Check the power consumption settings in Power
Saver utility. Consider using a power saving
mode.
Password
Problem Procedure
Cannot enter Refer to the Password section in Chapter 7,
passwordHW Setup and Passwords.