Toshiba Satellite 1410 1415 Manual

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available, try the card in that machine. If the card 
malfunctions again, it may be defective.
Resolving PC Card problems
Here are some common problems and their solutions:
The slots appear to be dead. PC Cards that used to work 
no longer work.
Check the PC Card status:
1Click Start.
2Click My Computer icon with the secondary button, 
then click Properties.
The System Properties window appears.
3Click the Hardware tab.
4Click the Device Manager button.
5Double-click the appropriate category for the PC Card 
being used.
6Double-click the name of the PC Card device.
The operating system displays your PC Card’s Properties 
window, which contains information about your PC Card 
configuration and status.
The computer stops working (hangs) when you insert a 
PC Card.
Remove the PC Card. If removing the PC Card doesn’t 
resolve the problem, try restarting the computer. If the 
computer still doesn’t work, contact the PC Card’s 
manufacturer.
Hot swapping (removing one PC Card and inserting 
another without turning the computer off) fails.
Follow this procedure before you remove a PC Card:
1Click the Safely Remove Hardware icon on the System 
tray. 
						

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2Click Safely remove xxxx, where xxxx is the identifier 
for your PC Card.
The operating system displays a message that you may 
safely remove the card.
3Remove the card from the slot.
The system does not recognize your PC Card.
Refer to the PC Card documentation.
Removing a malfunctioning card and reinstalling it can 
correct many problems. For more information, see “Using PC 
Cards” on page 182. 
A PC Card error occurs.
Reinsert the card to make sure it is properly connected.
If the card is attached to an external device, check that the 
connection is secure.
Refer to the card’s documentation, which should contain a 
troubleshooting section.
Printer problems 
This section lists some of the most common printer problems:
The printer will not print.
Check that the printer is connected to a working power outlet, 
turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will 
not start printing when there are just two or three sheets of 
paper left in the tray.
Make sure the printer cable is firmly attached to the computer 
and the printer.
Run the printer’s self-test to check for any problem with the 
printer itself.
Make sure you installed the proper printer drivers, as shown 
in “Setting up a printer” on page 68. 
						

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You may have connected the printer while the computer is on. 
Disable Standby mode, turn off the computer, and turn off the 
printer. Turn the printer back on, make sure it is on line, then 
turn the computer back on.
Try printing another file. For example, you could create and 
attempt to print a short test file using Notepad. If a Notepad 
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s 
manufacturer.
The printer will not print what you see on the screen.
Many programs display information on the screen differently 
from the way they print it. See if your program has a print 
preview mode. This mode lets you see your work exactly as it 
will print. Contact the software manufacturer for more 
information.
Modem problems 
This section lists common modem problems:
The modem will not receive or transmit properly.
Make sure the cable from the modem to the telephone line is 
firmly connected to the computer’s modem port and the 
telephone line jack.
Check the port settings to make sure the hardware and 
software are referring to the same COM port. See 
“Determining the COM port” on page 170.
Check the communications parameters (baud rate, parity, data 
length and stop bits) specified in the communications 
program. It should be set up to transmit at 300, 1200, 2400, 
4800, 9600, 14400, 28800, 33600 bps (bits per second) or  
						

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higher. Refer to the program’s documentation and the modem 
guide for information on how to change these settings.
TECHNICAL NOTE: Disable Call Waiting before you connect 
through the modem. Call Waiting interrupts data transmission.
The modem is on, set up properly and still will not 
transmit or receive data.
Make sure the line has a dial tone. Connect a telephone 
handset to the line to check this.
The other system may be busy or off line. Try making a test 
transmission to someone else.
Develop good computing habits
Make sure you are prepared.
Save your work frequently.
You can never predict when your computer will lock, forcing 
you to close a program and lose unsaved changes. Many 
software programs build in an automatic backup, but you 
should not rely solely on this feature. Save your work! See 
“Computing tips” on page 75 for instructions.
On a regular basis, back up the information stored on 
your hard disk.
Here are some ways you can do this:
❖Copy files to diskette, following the steps in “Saving 
your work” on page 81.
❖Copy files to your network partition.
❖Connect a tape drive to the system and use specialized 
software to copy everything on the hard disk to a tape. 
						

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Some people use a combination of these methods, backing up 
all files to tape weekly and copying critical files to diskette on 
a daily basis.
If you have installed your own programs, you should back up 
these programs as well as your data files. If something goes 
wrong that requires you to reformat your hard disk and start 
again, reloading all your programs and data files from a 
backup source will save time.
Read the user’s guides.
It’s very difficult to provide a fail-safe set of steps you can 
follow every time you experience a problem with the 
computer. Your ability to solve problems will improve as you 
learn about how the computer and its software work together.
Get familiar with all the user’s guides provided with your 
computer, as well as the guides that come with the programs 
and devices you purchase.
Your local computer store or book store sells a variety of self-
help books you can use to supplement the information in the 
guides.
If you need further assistance
If you have followed the recommendations in this chapter and 
are still having problems, you may need additional technical 
assistance. This section contains the steps to take to ask for 
help.
Before you call
Since some problems may be related to the operating system 
or the program you are using, it is important to investigate 
other sources of assistance first.
Try the following before contacting Toshiba:
❖Review the troubleshooting information in your 
operating system documentation. 
						

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❖If the problem occurs while you are running a program, 
consult the program’s documentation for troubleshooting 
suggestions. Contact the software company’s technical 
support group for their assistance.
❖Consult your network administrator.
❖Consult the dealer or authorized Toshiba representative 
from whom you purchased your computer and/or 
program. Your dealer is your best source for current 
information.
For the number of a Toshiba dealer near you in the United 
States, call: (800) 457-7777.
Contacting Toshiba
If you still need help and suspect that the problem is 
hardware-related, Toshiba offers a variety of resources to help 
you.
1Start with accessing Toshiba on the Internet using any 
Internet browser by typing 
pcsupport.toshiba.com
2Next, try one of Toshiba’s online services. The Toshiba 
Forum can be accessed through CompuServe® by typing:
go toshiba.
Toshiba voice contact
Before calling Toshiba, make sure you have:
❖Your computer’s model and model number.
❖Your computer’s serial number.
❖The computer and any optional devices related to the 
problem.
❖Backup copies of your operating system and all other 
preloaded software on diskettes or CD-ROM.
❖Name and version of the program involved in the 
problem along with its installation diskettes or CD-ROM. 
						

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Other Toshiba Internet Web sites
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❖Information about what you were doing when the 
problem occurred.
❖Exact error messages and when they occurred.
For technical support, call the Toshiba InTouch Center:
❖Within the United States at (800) 457-7777
❖Outside the United States at (949) 859-4273
Other Toshiba Internet Web sites 
toshiba.comWorldwide Toshiba corporate 
site
computers.toshiba.comMarketing and product 
information in the USA
www.toshiba.caCanada
www.toshiba-Europe.comEurope
www.toshiba.co.jp/index.htmJapan
http://servicio.toshiba.comMexico and all of Latin 
America 
						

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Toshiba’s worldwide offices
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Toshiba’s worldwide offices
Australia
Toshiba (Australia) Pty. Limited
84-92 Talavera Road
North Ryde NSW 2113
Sydney
AustraliaAus tr i a
Toshiba Europe GmbH
Handelskai 388
1020 Wien, Austria
Belgium
Toshiba Information Systems Benelux 
(Belgium) B.V.
Excelsiorlaan 40
B-1930 Zaventem
BelgiumCanada
Toshiba Canada Ltd.
191 McNabb Street
Markham, Ontario
L3R - 8H2
Canada
Czech Republic
CHG Toshiba, s.r.o.
Hnevkovskeho 65
61700 BrnoDenmark
Scribona Danmark A/S
Naverland 27
DK2600 Glostrup
Denmark
Finland
Scribona TPC OY
Sinimäentie 14
P.O. Box 83
02630 ESPOO
FinlandFrance
Toshiba Systèmes (France) S.A.
7, Rue Ampère
92804 Puteaux Cédex
France
Germany
Toshiba Europe GmbH
Leibnizstraße 2
D-93055 Regensburg
GermanyGreece
Ideal Electronics S.A.
109 Syngrou Avenue
176 71 Kalithea
Athens
Greece
Hungary
Technotrade Kft.
Szerencs utca 202
1147 Budapest
HungaryIreland
Toshiba Information Systems 
(U.K) Ltd.
Toshiba Court
Weybridge Business Park
Addlestone Road
Weybridge KT15 2UL
United Kingdom
Italy
Progetto Elettronica 92 s.r.l.
Viale Certosa 138,
20156 Milano
ItalyJapan
Toshiba Corporation, PCO-IO
1-1, Shibaura 1-Chome
Minato-Ku, Tokyo, 105-8001
Japan 
						

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Toshiba’s worldwide offices
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Luxembourg
Toshiba Information Systems Benelux 
B.V.
Rivium Boulevard 41
2909 LK, Capelle a/d IJssel
The NetherlandsMexico and all of Latin 
America
Toshiba de México S.A. de C.V.
Sierra Candela No.111, 6to. Piso 
Col. Lomas de Chapultepec.
CP 11000 Mexico, DF.
800-457-7777 (outside of the US)
949-859-4273 (within the US - this call 
may incur long distance charges)
Morocco
C.B.I.
22 Rue de Béthune
Casablanca
MoroccoThe Netherlands
Toshiba Information Systems Benelux 
B.V.
Rivium Boulevard 41
2909 LK, Capelle a/d IJssel
The Netherlands
Norway
Scribona Norge A/S
Toshiba PC Service
Stalfjaera 20
P.O. Box 51
Kalbakken
0901 OSLO 9 
NorwayPapua New Guinea
Fujitsu (PNG) Pty. Ltd.
P.O. Box 4952 Boroko
NCD, Papua
New Guinea
Poland
TECHMEX S.A.
ul. Partyzantów 71,
43-316 Bielsko-Biala
01-059 Warszawa
PolandPortugal
Quinta Grande Assisténcia Técnica 
Informática, Lda.
Av. Moinhos no. 15A
Ur. Quinta Grande
2720 Alfragide
Portugal
Singapore
Toshiba Singapore Pte. Ltd.
438B Alexandra Rd. # 06-01
Alexandra Technopark
Singapore 119968Slovakia
HTC a.s.
Dobrovicova 8
81109 Bratislava
Slovakia
Slovenia
Inea d.o.o.
Ljubljanska 80
61230 Domzale
SloveniaSpain
Toshiba Information Systems (España) 
S.A.
Parque Empresarial San Fernando
Edificio Europa, 1a Planta 
Escalera A
28831 (Madrid) San Fernando de 
Henares
Spain 
						

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Sweden
Scribona PC AB
Sundbybergsväegen 1
Box 1374
171 27 Solna
SwedenSwitzerland
Ozalid AG
Herostrasse 7
8048 Zürich
Switzerland
United Kingdom
Toshiba Information Systems 
(U.K) Ltd.
Toshiba Court
Weybridge Business Park
Addlestone Road
Weybridge KT15 2UL
United KingdomUnited States
Toshiba America Information 
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
The Rest of Europe
Toshiba Europe (I.E.) GmbH
Hammfelddamm 8
D-4-1460 Neuss
Germany