Toshiba Perception 1 2 User Manual

Room Status 
G. Indicates that this station is not registered as a guest room telephone. 
(Room 
status cannot be assigned.) 
NOTE: Changing Room Status from occupied to vacant will automatically 
clear the Deposit Paid indication and will restrict the telephone in that 
room. 
To Set Room Status: 
1. Press the m button. 
2. Dial the number of the guest room. 
3. Dial the status access code. 
n Room Status 1 (110) . 
n Room Status 2 (P 1 B) . 
n Room Status 3 (i m I) . 
n Room Status 4 (i 1 a) . 
4....

Room Status Audit-BL F 
DESCRIPTION R oom Status Audit-BLF enables the attendant to display, in the BLF area, 
the rooms from a particular hundreds group which have the same 
condition status: 0, 1, 2, 3, or 4. 
OPERATION To Display Status Conditions: 
1. Press the m button. 
2. Dial the appropriate access code. 
n Maid-in-Room Status db) . 
3. Dial the desired hundreds group (0 w 9). 
NOTES: 
1. To move from one hundreds group to another, key in only one digit 
corresponding to the new group. 
2. To...

Room Status Audit-Printout 
DESCRIPTION R oom Status Audit-Printout provides a printed report of room status data, 
for either specific or all guest rooms. The report includes the following 
information: 
W Time and date of the printout. 
n Room number. 
W Room condition status. 
W Deposit paid. 
W Maid-in-room. 
OPERATION To Print the DN and Room Status of Every Lodging/Health Care 
Telephone in the System: 
1. Press an idle m button. 
2. Dial the access code fl B p) . 
To Print the DN and Room Status...

Room-to-Room Blocking 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS Room-to-Room Blocking enables an attendant to prevent all calling 
between 
all guest telephones in the system. When activated, Room-to- 
Room Blocking will cause 
all attempted guest room-to-room calls to be 
routed to the attendant. Once the call is intercepted, the attendant can 
then extend any call to the desired guest room (if necessary). 
To Set Room-to-Room Blocking: 
1. Press an idle m button. 
2. Dial the...

Set/Clear Do Not Disturb Room Status 
DESCRlPTlON Set/Clear Do Not Disturb Room Status provides the attendant with the 
capability to set or clear Do Not Disturb room status. 
;at;nof a Particular Guest Room: 
2. Dial the guest room number. 
3. Dial the appropriate status access code. 
W Do Not Disturb Clear (- 11) . 
W Do Not Disturb Set fl 
E ) . 
4. Press them button. 
PROGRAMMING None. 
RELATED FEATURES R 
oom Status (Lodging/Health Care). 
BENEFITS This feature saves the attendant’s time when...

PERCEPTION 
eaex 
ACD/MIS Features 
Issue 2, February 1992 
Section 200-255-680  

Table of Confenfs 
FEATURE 
PAGE 
ACD/MIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................ 
8-l 
Multiple-Call Monitoring 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

ACD/MIS 
DESCRIPTION A t u omatic Call Distribution (ACD) is an extremely efficient method for 
distributing inbound calls among one or more groups of call-handling 
agents. These agents can work in telemarketing, inside sales, customer 
service, or technical support groups, or in any other function in which a 
group of people handle a large volume of incoming calls. PERCEPTION’s 
ACD ensures that agent productivity is maintained at a high level, and that 
inbound callers are handled efficiently and...

ACD/MIS 
efficiency of the flexibly-assignable feature buttons and the important 
information provided by the display, Toshiba recommends that 
proprietary display sets be used for agent positions. 
q Inbound-call Routing: Calls can be routed into the ACD queues 
from any type of trunking-Central Office (Incoming, Bothways, 
WATS, or Foreign Exchange), Direct Inward Dialing, and TIE-across 
either analog, or Ti digital facilities. Calls can also be transferred into 
the ACD queue from the attendant...

ACD/MIS 
activities, and PBX call activities (non-ACD calls placed and 
received). 
n Delay Announcements and Music: Provides announcements and 
music to unanswered calls in queue at predetermined time intervals. 
The system provides flexible announcement patterns which can be 
individually assigned to each ACD group by the customer. Up to three 
different announcements can be programmed per group. 
n Each announcement may be customer-programmed. 
q The lengths of all music intervals are selected by each...