Toshiba Dkt2010h User Guide

							Advanced Operation
Call History
Strata CTX DKT/IPT Telephone     11/0337
Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a 
rolling list for the station where the call is ringing. The call is placed in the list along 
with the number, name (if provided), time and date of the call, and status of the call 
(answered, abandoned, or redirected). You can access this list from an LCD telephone 
with a flexible 
!
-. button.
➤To view Call History
➤When your station is idle, press the !
-. button. The Caller ID LED lights 
green and the latest record displays.
➤Press    for the next record; press   for the previous record.
➤To view the call date, time and status, press 
 (press again to toggle to call 
name/number).
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than 
your telephone. These areas are called orbits. You or another telephone user can 
retrieve a parked call from its orbit by specifying the orbit number. You can specify 
one of 20 General Park Orbits (7000~7019) or a valid extension number within the 
system.
Once you have parked a call in an orbit, you can:
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another 
station
If you park a call and it is not retrieved, it will recall to the parking station and one of 
the following occurs:
If your station is idle when the system Call Park recall timer expires, the parked 
call automatically recalls to your station.
If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an 
available orbit number which displays on your LCD. 
						

							Advanced Operation
Call Pickup
38Strata CTX DKT/IPT Telephone     11/03
➤To  p a r k  a  c a l l
1. While on a call, press 
/*
...or !#$  + 
++. The LED flashes green (consultation-hold). If you were on 
an extension during the call, and you have line button on your telephone, the line 
LED will flash until the call is picked up (depending on programming).
2. Specify the Park Orbit using one of the following:
Press 
0 and the system automatically selects a General Park Orbit between 
~. The chosen orbit appears on the LCD.
Enter a valid extension.
Press 

 and the system automatically selects your extension as the orbit. 
3. Hang up. The caller’s extension or line number and the orbit number are shown. If 
the parked call is not retrieved within a specified time, the call rings back to your 
telephone. When a parked call recalls your telephone, the LCD shows the line or 
extension that is recalling and the orbit number.
➤To retrieve a parked call
1. Press 
 /*
...or press your extension button +
+&.
2. Enter the Orbit Number where the call is parked or 

 for the extension from which 
you are calling. You cannot use 
0 to retrieve a parked call. The extension LED 
flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold 
at another station and other types of calls. When you pick up an internal call, the 
calling station and the called station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32 
groups can be created to enable you to easily pick up incoming (new or transferred) or 
internal calls that are ringing stations that are in your group or in other groups. This 
feature does not pick up held calls. You may belong to more than one group. See your 
CTX System Administrator for group assignments. 
						

							Advanced Operation
Call Pickup
Strata CTX DKT/IPT Telephone     11/0339
Ringing, Page or Held Call Pickup
This feature picks up ringing or held calls, including Group Page and All Call Page 
calls. If these types of calls occur at the same time, the pickup priority is station-to-
station and then Page calls in the order of occurrence. In some systems, this feature 
can be applied to pick up All Call Page exclusively.
➤To perform Call Pickup
➤Press the buttons shown in the table below for the desired Pickup feature.
Table 3 Call Pickup Feature Codes 
Ringing or 
Page CallsTo  P i c k  U p :Press Ext. Button, then dial 
the access sequence below:
Directed DN A call ringing or held at the Extension Number. + Ext. No.
A call Ringing, held or parked at the Ext. No. + Ext. No.
Group  A call ringing a member of your pickup group.

Directed Ext.  A call ringing on any line of this Primary Ext. No. + Primary Ext. No.
Directed 
Group A call ringing an extension in this Pickup Group.
 + Group No.
Ext. No.A call ringing this Ext. No. only. Other lines 
ringing on the same phone are unaffected.
 + Ext. No.
Outside Calls Any incoming outside line call.

All Call, 
Group, and/or 
External PageAn All Call Page, Group Page and/or External 
Page by Page Zone or by a specific Ext. No. + Page Zone No. 
(01~08) 
 + Ext. No. of another 
phone being paged.
Held CallsTo  P i c k  U p :Press Ext. Button, then dial 
the access sequence below:
Local Retrieve A call held on this telephone.

Remote 
RetrieveA call held on another Primary Ext. No. + Primary Ext. No.
Outside Line 
RetrieveA call held on this outside line only, regardless 
of the phone that placed the call on hold. Must 
enter a three digit outside line no. (e.g., 007).
 + Outside Line No. 
(001~128)
Directed Ext. 
RetrieveA call held on for this Ext. No., regardless of 
where this Ext. No. appears.
 + Ext. No. 
						

							Advanced Operation
Call Waiting
40Strata CTX DKT/IPT Telephone     11/03
Notes
The Primary extension number is the directory number by which the telephone set 
is defined. Other, non-primary extension numbers may also appear on the 
telephone. By convention, the Primary extension number is assigned to the first 
button on a multi-button telephone.
If more than one call is on hold, the call on the telephone’s lowest button number is 
picked up. 
Ringing calls are picked up over held calls as a priority.
Call Waiting
You can answer a call that is transferred to your station, even when your station is 
busy. When another call is camped onto your station, you hear two Camp-on tone 
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension 
button available to receive the call, two camp-on tone beeps are sent to your 
telephone. You must disconnect or transfer the existing call to answer the waiting call.
➤To answer a waiting call by placing the current call on hold
➤Press %	.The existing call is placed on hold. The camped-on line rings your 
station (the Line LED flashes green - incoming call)....or if your telephone has the 
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green 
(in-use).
NoteSee your CTX System Administrator to find out if you have Auto Hold.
➤To answer a waiting call by disconnecting or transferring the current call
➤Hang up or transfer the existing call; the camped-on call rings your station. The 
camped-on line rings your telephone and the Line LED flashes green (incoming 
call).
...or press the flashing extension or 

. The existing call is placed on hold. The 
camped-on line rings your station (the Line LED flashes green - incoming call). 
This disconnects the current call and connects you to the transferred call. The 
extension or Line LED flashes green (in-use). 
						

							Advanced Operation
Direct Inward System Access (DISA)
Strata CTX DKT/IPT Telephone     11/0341
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct 
Inward System Access (DISA) and dial an extension or outgoing line without going 
through an attendant or operator. See your CTX System Administrator for details.
1. From outside the system, dial the public telephone number assigned to DISA. The 
call will be answered and you will hear CTX dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided 
to you by the CTX System Administrator. When you hear the tone, enter the 
security code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is 
still ringing, press 
0 and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a . button to connect directly to another 
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station’s primary extension. For example, a station’s DSS button LED shows 
busy (light steady red) when the station is:
busy on a call on any button
idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
➤To connect directly to another station’s extension
1. When connected to a line or another station, press 
..
The original party is put on-hold. You can call a station even if the DSS LED 
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing 
)


.
NoteYou can transfer the call to an idle or busy station. 
						

							Advanced Operation
Distinctive Ringing
42Strata CTX DKT/IPT Telephone     11/03
Distinctive Ringing
➤To set distinctive ringing (CTX software R1.2 or lower)
1. Press 

,  to enter User Programming Mode.
2. Press a 

 button. The Line LED is steady green.
3. Enter the ringing pitch number:
 = Low, & = Middle, + = High,  = Combination
4. Lift the handset
to return to idle.
➤To set distinctive ringing (CTX software R1.3 or higher)
1. Press 

,  to enter User Programming Mode.
2. Press a 

 or extension button. The LED is steady green.
3. You can press 
%	 to switch between internal and external pitch. (Internal = 
station calls within your system; external = outside line calls.)
4. Enter the two-digit pitch number (see table):
5. Press the same button that you pressed in Step 2 (

 or extension). Two beeps is 
a confirmation tone and “DATA PROGRAMMED” displays on your LCD.
Table 4 Internal and External Call Ringing Tones 
Tone No.Frequency and Cadence
01 500 Hz 1 sec. On, 3 sec. Off, repeat
02 1300 Hz 1 sec. On, 1 sec. Off, repeat
11 500/640 Hz 1 sec. On, 3 sec. Off, repeat
12 500/640 Hz 1 sec. On, 1 sec. Off, repeat
13 860/1180 Hz 1 sec. On, 3 sec. Off, repeat
14 860/1180 Hz 1 sec. On, 1 sec. Off, repeat
15 1300/1780 Hz 1 sec. On, 3 sec. Off, repeat
16 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat
17 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
18 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat 
						

							Advanced Operation
Do Not Disturb
Strata CTX DKT/IPT Telephone     11/0343
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred 
calls do not ring your station and Off-hook Call Announce calls are denied. You can 
continue to make calls while in the DND mode. When originating a call in DND 
mode, you will hear a short burst of interrupted dial tone followed by continuous dial 
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are 
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No 
Answer, the call is redirected to the forwarding destination immediately. 
If you put an extension other than the Primary extension into DND, only calls to that 
extension on your telephone will be blocked. Appearances of that extension on other 
telephones continue to ring.
➤To activate DND on your Primary extension
➤Press .1.* or 
 (hear Success Tone). The LED lights steady red 
and DND mode is activated for the entire station.
➤To activate DND on a non-Primary extension
➤Press the desired extension appearance and .1.* or 
 (hear 
Success Tone). The LED lights steady red and DND mode is activated for that 
extension on your telephone.
➤To deactivate DND
➤Press .1.* or 
 & (hear Success Tone). The LED lights goes out 
and DND mode is de-activated. 
						

							Advanced Operation
Door Lock(s)
44Strata CTX DKT/IPT Telephone     11/03
Setting DND for Another Extension
➤To activate DND for another extension
➤Enter 
  (hear Entry Tone) + the Primary extension of the remote extension + 
the pass code + 

 (hear Success Tone). This sets DND as if activated by the 
Primary extension on the target telephone.
➤To deactivate DND for another extension
➤Enter 
 & (hear Entry Tone) + the Primary extension of the remote extension + 
the pass code + 

 (hear Success Tone). This removes DND from the target 
telephone.
➤To change your DND Pass Code
➤Enter 
  (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + 

(hear Entry Tone) + new pass code + 
(hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues 
to flash on your telephone and ring on other appearances.
Door Lock(s)
Your telephone may have 2. button(s). Each 2.button is 
programmed to unlock a specific door. Check with your CTX System Administrator to 
find out the locations of your system’s door phones and record them below. 
➤To unlock a door
➤Press the specific 2. button or 
& + the Door Lock Number (see 
above table). The door unlocks for three~30 seconds (set in system programming). 
The Unlock Door LED is lit while the door is unlocked.
Door Lock No. LocationDoor Lock No. Location
06
17
28
39
410
5 
						

							Advanced Operation
Door Phone(s)
Strata CTX DKT/IPT Telephone     11/0345
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door 
phone calls, you hear a distinctive ringing tone, one or five times (set in system 
programming). You can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door 
phones. 
The number of possible door phones varies by Strata CTX system, 01~24 maximum 
for larger systems. Check with your CTX System Administrator to find out the names 
and locations of your system’s door phones and record them below.
➤To answer a door phone call
➤When you hear a door phone call ringing, lift the handset or press the ringing 
button. A door phone call sounds like chimes (high/low). The extension LED 
flashes green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s telephone, press your 
extension + 


 + directory number of the ringing phone.
Door PhoneName/LocationDoor PhoneName/Location 
						

							Advanced Operation
Echo Cancellation
46Strata CTX DKT/IPT Telephone     11/03
➤To call/monitor a door phone
1. With the handset off-hook, press an extension button. You hear dial tone and the 
LED flashes green (in-use).
2. Press 

 (hear three tone bursts), then enter the door phone number (01~24, 
depending on system size). A two-way talk-path exists between your telephone 
and the door phone. The door phone will not ring. You can audibly monitor the 
area around the door phone.
➤To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing 
tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Echo Cancellation
➤If you hear echo on your IPT1020-SD telephone, tap either    or    once 
to cancel the echo.
Emergency Call
➤To make an emergency call, dial .
Emergency Monitoring Station
Your system may have one digital telephone assigned as an emergency monitoring 
station. If your telephone has this assignment, your line LED will flash green when 
someone makes a 
 call. When you answer the call, you can listen in and 
participate in the conversation. See your System Administrator for more information 
on this feature.