Toshiba Dkt2010h User Guide
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Telecommunication Systems Division November 2003 DKT/IPT Telephone User Guide Digital Business Telephone Systems
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant. CTX-UG-DKIPT-VA 4016231 Version A.3, November 2003 © Copyright 2003 Toshiba America Information Systems, Inc. Telecommunication Systems Division All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material. Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their respective owners. CAUTION!Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone’s rubber feet. The color of the rubber may transfer to the desk or mounting surface.
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Strata CTX DKT/IPT Telephone 11/03i Contents Introduction Organization...................................................................................................................... vii How to Use This Guide.................................................................................................... viii Conventions ..................................................................................................................... viii Related Documents/Media ..................................................................................................ix Chapter 1 – The Grand Tour DKT3000-series Telephones ...............................................................................................1 Fixed Buttons....................................................................................................................3 Flexible Buttons ................................................................................................................3 Liquid Crystal Display......................................................................................................3 IPT1020-SD Telephones......................................................................................................4 DKT2000-series Telephones ...............................................................................................4 Fixed Buttons....................................................................................................................5 Flexible Buttons ................................................................................................................6 Liquid Crystal Display......................................................................................................6 Chapter 2 – The Basics Important - Read First ..........................................................................................................7 What’s My Line? ..............................................................................................................7 Which Outgoing/Incoming Call Features Do I Have? .....................................................8 Making a Call.......................................................................................................................9 Hot Dialing .......................................................................................................................9 Spkr Button .......................................................................................................................9 Handset .............................................................................................................................9
Contents Chapter 3 – Advanced Operation iiStrata CTX DKT/IPT Telephone 11/03 Answering a Call................................................................................................................10 Handset ...........................................................................................................................10 Speaker ...........................................................................................................................10 Handsfree Answerback ...................................................................................................10 Switching Between Handset and Speakerphone.............................................................10 Message Waiting................................................................................................................11 Responding to a Lit Msg LED ........................................................................................11 Turning On/Off MW LED on Another Extension..........................................................12 Microphone ........................................................................................................................12 Call Transfer ......................................................................................................................13 Conference Calls ................................................................................................................14 Adding Voice Mail to a Conference ...............................................................................15 Connecting Two Outside Lines ......................................................................................15 Conference Split/Join/Drop ............................................................................................16 Hold....................................................................................................................................18 Exclusive Hold................................................................................................................18 Automatic Hold ..............................................................................................................18 Consultation Hold ...........................................................................................................18 Volume Control .................................................................................................................19 LCD Contrast Adjustments ................................................................................................19 Chapter 3 –Advanced Operation Using Your LCD ................................................................................................................21 Soft Keys............................................................................................................................22 Soft Key Example ...........................................................................................................23 Advisory Messages ............................................................................................................24 Account Code Calls ...........................................................................................................25 Verified/Non-Verified Account Codes ...........................................................................25 Forced Account Codes....................................................................................................25 Voluntary Account Codes (Verified/Non-Verified) .......................................................26 Automatic Busy Redial ......................................................................................................27 Automatic Callback ...........................................................................................................28 Background Music .............................................................................................................29 Call Forward ......................................................................................................................30 System.............................................................................................................................30
Contents Chapter 3 – Advanced Operation Strata CTX DKT/IPT Telephone 11/03iii Station .............................................................................................................................30 Station Call Forward Categories.....................................................................................31 Call Forward Settings .....................................................................................................31 Station Call Forward Procedures ....................................................................................32 Call Forward Examples ..................................................................................................33 Call History ........................................................................................................................37 Call Park Orbits..................................................................................................................37 Call Pickup .........................................................................................................................38 Group Pickup ..................................................................................................................38 Ringing, Page or Held Call Pickup .................................................................................39 Call Waiting .......................................................................................................................40 Direct Inward System Access (DISA) ...............................................................................41 Direct Station Selection Buttons (Hotline) ........................................................................41 Distinctive Ringing ............................................................................................................42 Do Not Disturb...................................................................................................................43 Setting DND for Another Extension...............................................................................44 Door Lock(s) ......................................................................................................................44 Door Phone(s) ....................................................................................................................45 Echo Cancellation ..............................................................................................................46 Emergency Call..................................................................................................................46 Emergency Monitoring Station.......................................................................................46 Emergency Ringdown........................................................................................................47 Language Codes .................................................................................................................47 Microphone Cut-Off ..........................................................................................................47 Off-hook Call Announce....................................................................................................48 Override Calls ....................................................................................................................49 Busy Override .................................................................................................................49 Do Not Disturb Override ................................................................................................49 Executive Override .........................................................................................................50 Destination Restriction/Traveling Class Override ..........................................................50 Class of Service Override ...............................................................................................51 Privacy Override .............................................................................................................51 Paging ................................................................................................................................51 Answering a Page ...........................................................................................................52 All Call Page ...................................................................................................................52
Contents Chapter 4 – DKT3014 LCD Features ivStrata CTX DKT/IPT Telephone 11/03 Emergency Page .............................................................................................................52 Privacy ...............................................................................................................................53 Redial .................................................................................................................................53 Speed Dial ..........................................................................................................................54 Making a Call Using Speed Dial .......................................................................................54 Accessing System SD and Personal SD Directories.......................................................55 Storing a System/Station Speed Dial Number ...................................................................55 Advanced Speed Dial Operation ....................................................................................56 Tone/Pulse Dialing.............................................................................................................57 Voice Mail - Direct Transfer..............................................................................................58 Voice Mail Soft Keys.........................................................................................................58 Call Recording ...................................................................................................................63 Other Voice Mail Features..............................................................................................64 Chapter 4 –DKT3014 LCD Features Directory and Speed Dial Listings .....................................................................................66 Direct Station Selection ..................................................................................................66 System Speed Dial and Personal Speed Dial..................................................................67 Internal Directory and External Directory ......................................................................67 Storing Personal Speed Dial Names ...............................................................................68 Chapter 5 –User Programming Programming Feature Buttons ...........................................................................................71 User Programming Mode ...............................................................................................72 Flexible Button Codes........................................................................................................72 Setting/Changing a Flexible Button’s Function .............................................................73 One Touch Buttons ............................................................................................................74 Changing a One Touch Button .......................................................................................74 To Use a One Touch Button ...........................................................................................75 Setting/Changing a Personal Speed Dial Code...............................................................75 Feature Codes.....................................................................................................................76 LED Indicator Details ........................................................................................................80 Chapter 6 –DADM/DSS Console DADM ...............................................................................................................................82
Contents Appendix A – Centrex Application Strata CTX DKT/IPT Telephone 11/03v Buttons and LEDs ...........................................................................................................82 DSS Console ......................................................................................................................83 DSS Buttons....................................................................................................................83 Calling a Station .............................................................................................................84 Transferring to an Idle Station ........................................................................................84 Call Transfer with Camp-on ...........................................................................................85 Call Answering (Outside Line).......................................................................................85 Speed Dial.......................................................................................................................85 Paging .............................................................................................................................86 Call Forward Override (DSS Override)..........................................................................86 Night Transfer Button .....................................................................................................86 Appendix A – Centrex Application Flexible Directory Numbering ...........................................................................................87 Centrex Feature Buttons ....................................................................................................87 Ringing Repeat...................................................................................................................87 Delayed Ringing ................................................................................................................88 Appendix B – Button Labels........................................................................................89 Appendix C – IPT1020-SD Settings FB Buttons .........................................................................................................................94 Initializing the IPT1020-SD...............................................................................................96 IPT-to-IP Network Connection Instructions ......................................................................96 IP Telephone Start Up Sequence ....................................................................................98 IPT1020-SD Function Settings ..........................................................................................99 Setting the IPT1020-SD Headset Transmit Volume........................................................100 Viewing IPT1020-SD Terminal Information...................................................................100 Index ....................................................................................................................................101
Contents Appendix C – IPT1020-SD Settings viStrata CTX DKT/IPT Telephone 11/03