Toshiba Dkt2010h User Guide

							Strata CTX DKT/IPT Telephone     11/037
The Basics2
This chapter shows you the basic operation of your DKT3000-series telephone, 
IPT1020-SD, or DKT2000-series telephone. 
Important!The text in this chapter applies to the DKT3000-series telephones, 
IPT1020-SD, and DKT2000-series telephones, unless otherwise noted.
Important - Read First
Be sure to check with your CTX System Administrator and make sure you know 
which features are enabled on your system. Use the check boxes 
❐ throughout this 
book to mark which features you have.
NoteLEDs on your telephone flash at different speeds depending on the function 
performed. Flash rates can be found under “LED Indicator Details” on page 80.
What’s My Line?
Throughout this guide, the word “Line” is mentioned. For example, you will be 
instructed to “select a Line.” “Line” can be:
❐Linebutton 
❐Pooled Line Group button
❐Group Line button
❐Line out requiring an access code - where you enter an outside line or line group 
access code (for example, dialing 
 to get an outside line).
Check mark which Line type you have, then use that selection when instructed to 
“select a Line.” 
						

							The Basics
Important - Read First
8Strata CTX DKT/IPT Telephone     11/03
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
❐Automatic Line Selection (ALS): When making outgoing calls, you have ALS if 
when you lift the handset or press 
 you hear dial tone and the Line Light 
Emitting Diode (LED) lights steady green. The LCD displays the station number 
and the seized outside line. 
❐Ringing Line Preference: You answer an incoming line ringing your station by 
lifting the handset or pressing 
. You do not have to press an extension button 
to answer.
❐Tone Signaling: Internal incoming call – you hear successive ring tones, then lift 
the handset or press 
 to answer the call.
❐Voice First Signaling: Internal incoming call – your telephone does not ring; 
instead you hear a long tone, then the caller’s voice. Talk in the direction of your 
telephone, or answer the call as you normally would by lifting the handset or 
pressing 
.
❐Switching Signaling: Check with your CTX System Administrator to see if you 
have the ability to change between Tone and Voice Signaling on a call-by-call 
basis. If you do, you can press 
 after dialing an internal telephone number to 
change the signaling.
❐Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have 
to press 
 or lift the handset before dialing internal or external speakerphone 
calls. When you dial a number, the speakerphone automatically turns on and the 
Spkr and Mic LEDs light. 
						

							The Basics
Making a Call
Strata CTX DKT/IPT Telephone     11/039
Making a Call
There are three ways to originate a call from your digital telephone:
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits 
display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) 
play through the speaker. 
2. When connected, you can continue speakerphone operation or lift the handset and 
continue the conversation.
Spkr Button
1. To make a call, press .
A line may be automatically selected or you can manually choose a line. Your 
extension or 

 button lights (depending on system programming). Dial tone 
plays through the speaker. The Spkr and Mic LEDs light. 
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, 
etc.) play through the speaker. 
3. When connected, you can continue to use the speakerphone or lift the handset and 
continue the conversation.
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone 
plays through the handset. The Spkr and Mic LEDs do not light. 
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, 
etc.) are heard through the handset. 
2. When connected, you can continue to use the handset or switch to speakerphone by 
holding down 
 and replacing the handset. 
						

							The Basics
Answering a Call
10Strata CTX DKT/IPT Telephone     11/03
Answering a Call
There are several ways to answer a call:
Handset
➤If your telephone is programmed for Ringing Line Preference, pick up the handset 
and the telephone automatically answers the ringing line. 
➤If not, press the button associated with the ringing line (flashing green LED).
Speaker
➤If your telephone is programmed for Ringing Line Preference, press  and the 
telephone automatically answers the ringing line. 
➤If not, press the button associated with the ringing line (flashing green LED). Once 
connected, you can continue on the speakerphone or lift the handset.
Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You 
hear a single long tone, followed by the caller’s voice. The extension LED flashes 
green (incoming call). The Mic LED lights steady red (microphone is active). The 
Spkr LED flashes red.
1. Do not lift the handset; speak toward the telephone in a normal voice.
2. Press 
 or take the handset off-hook before transferring the call or placing it on 
hold.
Switching Between Handset and Speakerphone
➤Press  and place the handset on-hook to switch from handset to speakerphone 
mode.
➤Take the handset off-hook to switch from speakerphone to handset mode. 
						

							The Basics
Message Waiting
Strata CTX DKT/IPT Telephone     11/0311
Message Waiting
Use your LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and 
LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message 
Waiting buttons/LEDs. Check with your CTX System Administrator to see if these 
buttons have been programmed on your telephone. If so, substitute them when the 
 button/LED is mentioned in the following steps.
Responding to a Lit Msg LED
1. On an LCD telephone, if you see a “+,” press  to display additional 
messages; otherwise, go to Step 2. The “+” indicates additional messages. The 
LCD can show up to three station messages for your extension and three for each 
additional (phantom) extension that you may have.
2. Press 
, then lift the handset. Your telephone rings the extension or voice mail 
device that sent the indication. The LED continues to flash red. 
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 
above to retrieve them. Voice mail devices turn off the LED/LCD indications after 
a short delay, after you checked all messages.
5. To manually turn off your Msg LED, press your extension button, then press 

. Do this step for each message received. 
						

							The Basics
Microphone
12Strata CTX DKT/IPT Telephone     11/03
Turning On/Off MW LED on Another Extension
If you call an extension and it’s busy or there is no answer, you may be able to light 
that extension’s Message Waiting LED and enable that extension to call you back. 
The ability to perform this feature is set in system programming.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press 
 or . The Msg LED flashes red on the called telephone. At your 
telephone, the Msg LED lights steady red and the LCD shows the station number 
where you set a Message Waiting light. Example: “MW SET TO 3620.”
If you decide to cancel the Message Waiting light at this point, press 
 or 
again while ring-over tone is playing and the light will be cancelled.
3. Press 
. Your Msg LED turns Off. The Msg LED on the called telephone 
flashes until the called party presses the flashing 
 button which calls you back.
4. To turn Off a Message LED that you have set on another extension, press 

  plus 
the extension number that has the message light set. Then press 
 or hang up to 
release your telephone. Your LCD shows the extension and “MW CANCEL.”
...or dial the extension that you set the Message LED on, then press 
. Then press 
 or hang up to release your telephone.
Microphone
➤To turn the Microphone On/Off when the speakerphone is active (Spkr LED is 
On), press 
.
When the Microphone is On, the Mic LED is On, steady red. When Mic is Off, the 
LED is Off and you cannot be heard through the microphone.
The microphone and its LED are always On when you receive a Voice-first internal 
call and Off when you receive a Ring-first call.
Each station’s microphone can be set in system programming to:
switch On/Off with one touch
switch Off only while pressed and held
either On/Off at the start of handsfree dialing.
➤To talk back to a Handset Off-hook Call Announce call, press and hold  and 
talk over your telephone handset/headset. The LED and microphone remain Off. 
						

							The Basics
Call Transfer
Strata CTX DKT/IPT Telephone     11/0313
Call Transfer
1. While on a call, press !#$ . Your Line LED flashes green and you hear internal 
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line 
and announce the call or immediately “blind transfer” the call.
NoteIf the privacy option has been disabled, then if you use a 
 button when you 
transfer the call, the LED will flash red until the receiving party answers. While 
the LED is flashing, you can press 

 button to return to the call. If the 
receiving party answers the call, the LED turns solid red and you cannot 
reconnect to the original caller. 
During call transfer, you can connect all three parties by pressing your flashing 
extension button or 
!#$ .
If you get voice mail, you can leave a message or hang up and let the 
transferred caller leave a message.
If you hear a long single tone, then announce the call over the called telephone’s 
speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy, 
you may hang up and the transferred trunk or station will be camped on to the busy 
destination.
➤To transfer a call directly to Voice Mail (VM)
1. While on a call, press 
!#$ .
2. Enter 

.
3. Enter the VM mailbox number (usually the same as the extension number) + 

.
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind 
transfer to VM.
➤ To perform Call Transfer Immediate
1. While on a call, press the 
TRNS Soft Key. The DKT3014 LCD shows 
“TRANSFER.”
2. Dial the extension where you wish to transfer the call.The call rings the destination 
station and your telephone returns to the idle state. If your telephone does not go 
idle, the destination may be located in a remote node, so you need to hang up to 
return to idle state. 
						

							The Basics
Conference Calls
14Strata CTX DKT/IPT Telephone     11/03
Conference Calls
You can conference together up to eight parties (including your own) - with up to six 
parties being external network lines. The actual number of conference parties with 
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is 
established and the Master exits the conference, the first station to have been added to 
the conference becomes the Master.
➤To conference calls
1. While on a call, press !#$ . You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press 
!#$ . If you receive a busy tone or no 
answer, press 
!#$  again to return to the original connection.
All parties are conferenced. If the second call was placed on a 

 that appears on 
your telephone, the LED also flashes green.
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum 
number of allowed conference parties.
NoteWhen the “master” of the conference hangs up, the control is automatically 
transferred to the first internal station added to the conference call. If no other 
internal stations are included in the conference call, the call will be 
disconnected.
➤To transfer conference control
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference 
control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the 
conference “master” with the ability to add or delete parties.
➤To hold a conference call
➤If you are the Conference Master, press the %	 key once (or twice for Executive 
Hold) to place the conference call on hold. The other parties can continue with the 
conference. Music-on-hold is suppressed and your extension LED flashes green. 
You can rejoin the conference at any time by pressing your extension button. When 
you return, you retain Master status. 
						

							The Basics
Conference Calls
Strata CTX DKT/IPT Telephone     11/0315
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables 
participants in a conference to listen to or leave a voice mail message during one 
telephone call.
➤To add Voice Mail to a conference call (performed by Conference Master)
1. Press 
!#$  to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and 
security code. This adds the voice mailbox to the conference.
3. Press 
!#$  to reconnect to the original party. (You can continue to add 
conference members by pressing 
!#$  and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice 
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1. While talking on an outside call, press !#$ . You hear dial tone. The extension 
LED flashes (conference rate).
2. Dial an outside line access code and outside telephone number. 
3. After the party answers, press 
!#$ . The extension LED flashes (in-use rate) 
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing 
extension button to return to the original connection, press 
!#$ .
4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are 
connected. The LED turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished, 
hang up...or if the parties are still talking, press 
!#$  and hang-up. Both Line 
LEDs turn Off and the connection is released.
If your telephone company provides auto disconnect, the connection may release 
automatically when the parties hang up. If not, the lines must be supervised to be 
disconnected. 
						

							The Basics
Conference Calls
16Strata CTX DKT/IPT Telephone     11/03
Conference Split/Join/Drop
If you initiate a conference with two or more parties, you and another member of the 
conference can leave (Split) the conference for a private conversation. During this 
time, other conference members remain connected.
You can then Join both of you back into the conference, or you can Drop (disconnect) 
the member you are connected to. This feature is performed with Soft Keys if you 
have a 3000-series LCD phone or on a 2000-series LCD phone with a Split button 
created on one of your flexible buttons.
Important!DKT2000-series telephones don’t display the SPLT soft key, so you must 
create a 

 key using the feature key assignment method. 
(See“Setting/Changing a Flexible Button’s Function” on page 73.)
The Split feature requires Strata CTX R2.2. This feature also works for remote 
stations which are connected through Strata Net QSIG.
Important!You must be a conference master to perform the Split and Drop features. 
The conference master is the person that initiates the conference call. If 
that person drops from the conference, the first person added to the 
conference becomes the conference master.
➤To Split from a conference
1. While in a conference call on a DKT3000 
phone, press the 
SPLT (Split) soft key or Split 
button. The telephone LCD shows first 
conference party member.
2. Press the number of the party that you want to 
Split out of the conference. 
Example (shown right), if you want to Split 
with extension 200, press the 
NEXT soft key 
until you see 200. Then press the number shown 
to the left of it (
) on the dial pad.
7032
EXIT CONF SPLT
200+202
ModePageScroll Feature 
7033
RTRN NEXT
1:200
ModePageScroll Feature