Toshiba Bex4t2g Manual

							3. ONLINE MODE ENGLISH VERSION EO1-33094 
3.3 Operation Example 
E3- 5 
3.3  Operation Example (Cont.) 
„ Cancellation of Print Job 
 
  
Idling or normal issuing 
  
 
  
 
   
 
 
 
  
If an error occurs while 
printing: When [PAUSE] key is 
pressed while printing: 
Hold down [CANCEL] for 3 sec. or more. 
Hold down [CANCEL] for 3 sec. or more.
While [CANCEL] is held down, the received data is discarded. 
(Quick reset) 
						

							3. ONLINE MODE ENGLISH VERSION EO1-33094 
3.4 Power Save Function 
E3- 6 
3.4  Power Save Function 
 
3.4.1  Entering the Power 
Saving Mode 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
3.4.2  Exiting the Power 
Saving Mode 
 
When the printer stays in any of the following statuses for the 
specified length of time, it enters the power saving mode.  
•  Online (Idle, communicating) 
• Pause 
• Error 
•  Waiting for label to be removed 
•  System mode (except for self-diagnosis, test print, sensor 
adjustment) 
•  User system mode (except for dump) 
•  Pause state of the expansion I/O 
 
When the printer enters the power saving mode, “POWER 
SAVING MODE” is displayed on the LCD and the backlight 
goes off. 
 
 
  When the following occurs in the power saving mode, the LCD 
wakes up.  
•  A key is pressed. (Except for [RESTART] or [FEED] key 
which causes printing or paper feed.) 
•  The head lever is released and locked.  
•  The status of the pause or active signal of the expansion 
I/O changes. 
 
The LCD shows “POWER SAVING MODE” and the backlight 
goes off again if no status change occurs on the printer for 30 
seconds.  
 
 
The printer exits the power saving mode when:  
• printing (printing caused by a depression of the 
[RESTART] key is included.) is performed. 
•  paper feed or re-print s caused by a depression of the 
[FEED] key 
•  printing or paper feed is initiated through the expansion 
I/O 
•  automatic calibration is performed 
•  sensor adjustment is performed in the system mode 
•  the printer receives commands (U1/U2, T, XS, IB, or 
RFID-related commands). 
 
 
 
 
  
						

							4. MAINTENANCE ENGLISH VERSION EO1-33094  4.1 Cleaning
 
E4- 1 
4.  MAINTENANCE 
               
4.1  Cleaning      
4.1.1  Print Head/Platen/ 
  Sensors 
             
   
This chapter describes how to perform routine maint enance.  
To  ensure  the  continuous  high quality  operation of  the  printer,  you 
should  perform  a  regular  maintenance  routine.    For  high  usage  it 
should be done on a daily basis.  For low usage it  should be done 
on a weekly basis.                   
To maintain the printer performance and print quali ty, please clean 
the printer regularly, or whenever the media or rib bon is replaced.  
   
1.   Turn off the power and unplug the printer.   
2.   Open the Top Cover.  
3.   Turn  the  Head  Lever  to  the  “ FREE”  position,  and  then  release 
the Ribbon Shaft Holder Plate. 
4.   Open the Print Head Block.  
5.   Remove the ribbon and media. 
 
CAUTION! 
When cleaning the print head, be careful not to dam age the print head 
with  hard  objects  like  watches  or  
rings.          
      
Since the print head element can be easily damaged  by shock, please 
treat it carefully and do not hit it with hard obje cts.   
  
 
WARNING! 
1.  Be sure to disconnect the 
power cord before  
performing maintenance.  
Failure to do this may 
cause an electric shock. 
2.  To avoid injury, be careful  not to pinch your fingers 
while opening or closing 
the cover and print head 
block. 
3.  The print head becomes  hot immediately after 
printing.  Allow it to cool 
before performing any 
maintenance. 
4.  Do not pour water directly  onto the printer.   
CAUTION! 
1.  Do not use any volatile  solvent including thinner  
and benzene, as this may 
cause discoloration to the 
cover, print failure, or 
breakdown of the printer.  
2.  Do not touch the Print  Head Element with bare 
hands, as static may  
damage the Print Head.  
Care must be taken not to allow  
the metal or glass part of a watch  
to touch the print head edge. 
 
Care must be taken not to allow a  
metal  object  like  a  ring  to  touch  
the print head edge.     
						

							4. MAINTENANCE ENGLISH VERSION EO1-33094  4.1 Cleaning
 
E4- 2 
   
  
4.1.1  Print Head/Platen/
  Sensors (Cont.)                   
4.1.2  Covers and Panels      
           
6.   Clean  the  Print  Head  Element  with  a  Print  Head  Cle aner  or  a 
cotton swab or soft cloth slightly moistened with a lcohol. 
                 
7.   Wipe the Platen, Feed Roller, and Pinch Roller wit h a soft cloth 
slightly  moistened  with  alcohol.    Remove  dust  or  fo reign 
substances from the internal parts of the printer.   
8.  Wipe  the  Feed  Gap  Sensor  and  Black  Mark  Sensor  with   a  dry 
soft cloth.  
   
Wipe  the  covers  and  panels  with  a  dry  soft  cloth  or   a  cloth  slightly 
moistened with a mild detergent solution.                       
CAUTION! 
1.  DO NOT POUR WATER  directly onto the printer. 
2.  DO NOT APPLY cleaner  or detergent directly onto  
any cover or panel. 
3.  NEVER USE THINNER  OR OTHER VOLATILE 
SOLVENT on the plastic 
covers. 
4.  DO NOT clean the panel,  covers, or the supply  
window with alcohol as it  
may cause them to 
discolour, lose their shape 
or develop structural  
weakness.  
NOTE: 
Please purchase the Print  
Head Cleaner from your 
authorised TOSHIBA TEC  
service representative.  Print Head 
Print Head 
Element 
Platen 
Black Mark Sensor/ 
Feed Gap Sensor 
Feed Roller 
Pinch Roller    
						

							4. MAINTENANCE ENGLISH VERSION EO1-33094  4.1 Cleaning
 
E4- 3 
 
4.1.3  Optional Cutter Module 
                                           
    The  disc  cutter  and  rotary  cutter  are  available  as 
an  option.    They 
are  both  cleaned  in  the  same  way.    When  removing  th e  Cutter 
Cover  of the  rotary  cutter  unit,  remove  the  screws  from the  bottom 
of the cover.   
1.   Loosen  the  two  Plastic  Head  Screws  to  remove  the  C utter 
Cover.  
2.   Remove the jammed paper. 
3.   Clean the Cutter with a soft cloth slightly moiste ned with alcohol. 
4.   Attach the Cutter Cover.   
                           
  
WARNING! 
1.  Be sure to turn the power 
off before cleaning the  
Cutter Module. 
2.  As the cutter blade is  sharp, care should be  
taken not to injure yourself  
while cleaning. 
Cutter Unit 
Plastic Head Screw 
   
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33094  5.1 Error Messages
 
E5- 1 
5.  TROUBLESHOOTING 
This chapter lists the error messages, possible pro blems, and their solutions. 
           
  
5.1  Error Messages       
  
  
Error Messages  Problems/Causes  Solutions 
The Print Head Block is opened in  
Online mode.  Close the Print Head Block.   HEAD OPEN 
Feeding or printing has been  
attempted with the Print Head Block 
open.  Close the Print Head Block.  Then 
press the 
[RESTART]  key. 
COMMS ERROR A communication error has occurred. Make sure the interface cable is  
correctly connected to the printer and 
the host and the host is turned on. 
1.  The  media  is  jammed  in  the 
media path.  The media is not fed  
smoothly.  1. Remove the jammed media, and  
clean the Platen.  Reload the 
media correctly.  Press the 
[RESTART]
 key.  
  Section 5.3.  
2.  The media is not loaded properly.  2.  Reload the media correctly.  Then 
press the  [RESTART]  key. 
  Section 2.3 . 
3.  Wrong  Media  Sensor  is  selected 
for the media being used.  3.  Turn the printer off and then on.  
Select the Media Sensor for the  
media type being used.  Resend 
the print job. 
4.  The  Black  Mark  Sensor  is  not 
correctly  aligned  with  the  Black  
Mark on the media.  4. Adjust the sensor position, then 
press the  [RESTART]  key.  
  Section 2.3.1.  
5.  Size  of  the  loaded  media  is 
different  from  the  programmed  
size.  5. Replace the loaded media with  
one that matches the programmed  
size, press the 
[RESTART] key, or 
turn the printer off and then on,  
select a programmed size that 
matches the loaded media.  
Resend the print job. 
PAPER JAM    
6.  Media  sensor  has  not  been 
properly  calibrated  for  the  media  
being used.   6. Refer to 
Section 2.10  to set the 
threshold.  If this does not solve  
the problem, turn off the printer, 
and call a TOSHIBA TEC 
authorised service representative.  
 
NOTES:     If an error is not cleared by pressing the  [RESTART]  key, turn the printer off and then on. 
   After the printer is turned off, all print data in  the printer is cleared. 
WARNING! 
If a problem cannot be solved by taking the actions  described in this chapter, do not attempt to repair the 
printer.  Turn off and unplug the printer, then con tact an authorised TOSHIBA TEC service representati ve 
for assistance.   
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33094  5.1 Error Messages
 
E5- 2 
5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
1.  The media is jammed in the  
cutter.  1.  Remove the jammed media.  Press 
the  [RESTART]  key.  If this does 
not solve the problem, turn off the  
printer, and call a TOSHIBA TEC  
authorised service representative. 
  Section 4.1.3 . CUTTER ERROR   
(Only when the cutter  
module is installed on  
the printer.) 
2.  The Cutter Cover is not attached properly.  2.  Attach the Cutter Cover properly.  
1.  The media has run out.  1.  Load new media.  Press
 the 
[RESTART]  key. 
  Section 2.3.1 . 
2.  The media is not loaded properly.  2.  Reload the  media correctly.  Press 
the  [RESTART]  key. 
  Section 2.3.1 . 
3.  The media sensor position has 
not been adjusted properly.  3. Adjust the sensor position.  Press 
the  [RESTART]  key.  
  Section 2.3.1.  
4.  Media sensor has not been 
properly calibrated for the media  
being used.   4.  Refer to 
Section 2.10  to set the 
threshold.  If this does not solve 
the problem, turn off the printer,  
and call a TOSHIBA TEC 
authorised service representative.  
NO PAPER     
5.  The media is slack.  5.  Take up any slack in the  media. 
1.  The ribbon is not fed properly.  1.  Remove the ribbon and check the 
status of the ribbon.  Replace the  
ribbon if necessary.  If the problem 
is not solved, turn off the printer, 
and call a TOSHIBA TEC  
authorised service representative.  
2.  The ribbon is not loaded.  2.  Load a ribbon.    Section 2.3.2  
RIBBON ERROR   
3.  The ribbon sensor has a problem.  3.  Turn off the printer and call a 
TOSHIBA TEC authorised service  
representative.  
NO RIBBON  The ribbon has run out.  Load a new ribbon.  Press t he 
[RESTART]  key. 
  Section 2.3.2 . 
REWIND FULL  The Built-in Rewinder Unit is full.  Remove the back ing paper from the 
Built-In Rewinder Unit.  Press the  
[RESTART]  key.  
EXCESS HEAD TEMP The Print Head has overheated.  Turn off the printer  and allow it to cool 
down for about 3 minutes.  If this does  
not solve the problem call a TOSHIBA 
TEC authorised service 
representative. 
HEAD ERROR There is a problem with the Print  
Head.  Replace the Print Head.   
POWER FAILURE A momentary power failure has  
occurred. 
Check that the power source, which 
supplies power to the printer, is the 
correct rating.  If the printer shares the 
same power outlet with other electrical 
appliances that consume large 
amounts of power, use a different 
outlet.   
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33094  5.1 Error Messages
 
E5- 3 
5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
1.  The printer is used in a location  where it is subject to noise or  
there are power cords from other  
electrical appliances near the  
printer or interface cables.  1.  Keep the printer and the interface 
cables away from the source of 
noise 
2.  The Power Cord of the printer is not grounded.   2.  Ground the Power Cord. 
3.  The printer shares the same 
power source with any other  
electrical appliances.   3.  Provide an exclusive power source 
for the printer. 
SYSTEM ERROR 
4.  An application software used on your host computer has an error  
or malfunction.  4.  Confirm the host computer 
operates properly. 
MEMORY WRITE ERR. An error has occurred in writing to  
the flash ROM/USB memory.  Turn the printer off, and then on 
again. 
FORMAT ERROR An error has occurred in formatting  
the flash ROM/USB memory. Turn the printer off, and then on 
again. 
MEMORY FULL Saving failed because of insufficient  
storage space in the flash ROM/USB 
memory. Turn the printer off, and then on 
again. 
EEPROM ERROR Data cannot be read-from or written- 
to a backup EEPROM properly. 
Turn the printer off, and then on 
again. 
RFID WRITE ERROR The printer did not succeed in writing  
data onto an RFID tag after retrying 
the specified number of times. Press the 
[RESTART]  key.  
RFID ERROR The printer cannot communicate with  
the RFID module.   Turn the printer off, and then on 
again. 
LOW BATTERY The voltage of the Real Time Clock  
Battery is low. 
If  you  wish  to  keep  using  the  same  
battery  even  after  “LOW  BATTERY”  
error  occurs,  turn  off  the  printer  and  
start  it  in  the  system  mode,  set  the  
date  and  time  for  the  RTC  and  reset  
the  printer.    As  long  as  the  power  is  
on the date and time will be correct. 
 
Call a TOSHIBA TEC authorised  
service representative to replace the 
battery. 
SYNTAX ERROR While the printer is in the Download  
mode for upgrading the firmware, it 
receives an improper command, for 
example, an Issue Command.  Turn the printer off, and then on 
again. 
PASSWORD INVALID  
Please Power OFF A wrong password was entered  
three consecutive times. 
Please consult the system 
administrator.  
Other error messages  A hardware or software problem
 may 
have occurred.  Turn the printer off and then on.  If this  
does not solve the problem, turn off 
the printer, and call a TOSHIBA TEC  
authorised service representative.  
    
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33094 5.2 Possible Problems
 
E5- 4 
5.2  Possible Problems  
This section describes problems that may occur when  using the printer, and their causes and solutions.  
 
Possible Problems  Causes  Solutions 
1.  The Power Cord is disconnected.  1.  Plug in the P ower Cord. 
2.  The AC outlet is not functioning 
correctly.  2.  Test with a power cord from 
another electrical appliance.  
The printer will not  
turn on. 
3.  The fuse has blown, or the circuit breaker has tripped.  3.  Check the fuse or circuit breaker. 
1.  The media is not loaded properly.  1.  Load the me
dia properly. 
  Section 2.3.1 . The media will not  
feed. 
2.  The printer is in an error condition.   2.  Solve  the error in the message 
display.  (See  Section 5.1 for more 
detail.) 
Pressing the  [FEED] 
key in the initial state  
results in an error.  A feed was attempted contrary to the 
following default conditions. 
Sensor type: Feed gap sensor 
Printing method: Thermal transfer 
Media pitch: 76.2 mm  Change the print condition by using 
the printer driver or a print command 
so that it corresponds to your printing 
conditions.  Clear the error state by 
pressing the 
[RESTART] key.  
1.  The media is not loaded properly.  1.  Load the me dia properly. 
  Section 2.3.1.  
2.  The ribbon is not loaded properly.  2.  Load the r ibbon properly.  
  Section 2.3.2 . 
3.  The print head is not installed 
properly.  3.  Install the print head properly and 
close the Print Head Block. 
Nothing is printed on  
the media. 
4.  The combination of the ribbon and media is not correct.  4.  Select an appropriate ribbon for 
the media type being used. 
1.  The combination of the ribbon and 
media is not correct.  1.  Select an appropriate ribbon for 
the media type being used. The printed image is  
blurred. 
2.  The Print Head is not clean.   2.  Clean the print  head using the 
Print Head Cleaner or a cotton  
swab slightly moistened with ethyl 
alcohol. 
1.  The Cutter Cover is not attached  properly.  1.  Attach the Cutter Cover properly. 
2.  The media is jammed in the Cutter. 2.  Remove the jammed paper.  
 Section 4.1.3 . 
The cutter does not  
cut. 
3.  The cutter blade is dirty.  3.  Clean the cutter b lade. 
  Section 4.1.3 . 
1.  Refer to Section 7.1 Media  and 
change the label. The Strip Module  
does not remove 
labels from the 
backing paper.  Label stock is too thin or the glue is 
too sticky. 
2.  Set the Pre Peel function to ON.   Section 2.6.2 .  
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33094 5.3 Removing Jammed Media 
E5- 5 
5.3  Removing Jammed  Media  
                            This section describes, in detail, how to remove ja mmed media 
from the printer.       
1.   Turn off and unplug the printer. 
2.   Open the Top Cover. 
3.   Turn the Head Lever to  FREE position, then open the Ribbon 
Shaft Holder Plate. 
4.   Open the Print Head Block.  
5.   Remove the ribbon and media. 
              
6.   Remove the jammed media from the printer.  DO NOT  use any 
sharp implements or tools as these could damage the  printer.  
7.   Clean the Print Head and Platen, then remove any f urther dust 
or foreign substances.  
8.   Paper jams in the Cutter Unit can be caused by wea r or 
residual glue from label stock on the cutter.  Do n ot use non-
specified media in the cutter.   
 
CAUTION! 
When  removing  the  jammed  media,  be  careful  not  to  d amage  the 
print head with hard objects like watches or rings.  
                         
     
Since the print head element can be easily damaged  by shock, please 
treat it carefully and do not hit it with hard obje cts.   
   
CAUTION! 
Do not use any tool that may  
damage the Print Head. 
NOTE: 
If you get frequent jams in  
the cutter, contact a 
TOSHIBA TEC authorised  
service representative.  
Care must be taken not to allow  
the metal or glass part of a watch  
to touch the print head. 
 
Care must be taken not to allow a  
metal  object  like  a  ring  to  touch  
the print head.  
Print Head Block 
Ribbon Shaft Holder Plate