Tone Commander 40d120 Installation Instructions

Call Queues
Incoming ringing calls are prioritized for answering, based on either the ISDN Call Identifier (ICI) or the call
appearance that the call is ringing on. This determines which one of nine call queues (0-8) the call is
initially placed in; calls in queues with a lower number (higher priority) will be displayed for answering first.
After a timeout period has expired, the call may be moved to another queue designated as the Timeout
Queue (usually a higher priority queue).
Calls in queues 0-3 have...

Network
Call IdentifierDefault Display
TranslationDescription
InX External Incoming call from external source (outside centrex group).
InI Internal Incoming call from internal source (inside centrex group).
Icm Intercom Intercom call.
CFA All from Call forward all calls.
CFB Busy from Call forward busy.
CFN No Ans from Call forward no answer.
ACB Call Back Automatic callback.
OnL Online from On another line (if multiple call appearances).
OuI Outgoing Outgoing call to internal destination.
OuX Outgoing...

40d120 Configuration Sheet #3
Call Queues
40d Internal IdentifierDefault
Queue
NumberActual
Setting(0-8)
Default
Timeout
Value
(seconds)
Actual
Setting
(000-999
seconds)
Default
Timeout
Queue
NumberActual
Setting
(0-8)
InX External 8812012088
InI Internal 8812012088
Icm Intercom 8812012088
CFA All from 8812012088
CFB Busy from 8812010088
CFN No Ans from 8815012088
HLD Hold Recall 8412012084
NXF NXF Recall 8812012088
Pag Page Recall 8512012084
Prk Park Recall 8612020086
XFR Transfer Recall 8812012087
CMP...

Page 5413-102633 Rev. H 

Editing Incoming Call Identifier Queue Assignments

Select QUEUE from the Setup menu.
The Queue menu will be displayed.

Select ICI from the Queue menu.
The ICI menu will be displayed.

Use NEXT or LAST to scroll through the Incoming Call Identifiers.

Select EDIT to change the display translations, queue assignments, or timeout for the displayed call
identifier.

NEXT moves between the IDENTIFIER, QUEUE, TIMEOUT, and TIMEOUT QUEUE fields.

Enter a text string (Display Translation) that will be displayed...

New ICIs may be added, if call types other than those preprogrammed in the console are sent from the
central office.

While the ICI screen is displayed, select ADD to to add a new call identifier.
The Add ICI menu will be displayed.

Enter the three character identifier as sent by the central office. Characters are entered with the dial
pad - refer to page 64.
A?may be entered as a “wildcard” character. It will match any incoming character in its position.
Enter the?character by pressing # on the dial...

Adding Call Appearances to Queues
Any call appearance may be assigned to a queue. All calls ringing on that call appearance will be prioritized
for answering based on the call appearance number,notthe Incoming Call Identifiers.

While the CA menu is displayed, select NEXT or LAST until the call appearance that you want to add
is displayed.
“Use ICI” will be displayed if the call appearance is not assigned to a queue.
A call appearance already has a queue assignment if “Use ICI” is not shown; use the...

Editing Call Appearance Queue Assignments

Select QUEUE from the Setup menu.
The Queue menu will be displayed.

Select CA from the Queue menu.
The Call Appearance menu will be displayed.

Use NEXT or LAST to scroll through the 22 call appearances.

Select EDIT to change the display translations, queue assignments, or timeout for the displayed call
appearance.
If “Use ICI” is displayed, calls ringing on this call appearance will be prioritized based on ICIs. To
assign the call appearance to a queue, use...

Timers
Calls on hold will recall the console after a timeout period. Separate timers are provided for Hold Recall,
Page Recall, Call Back Recall, NXF (incomplete transfer) Recall, and Ring Delay. If the console is
configured for Lucent Custom ISDN, there will be an additional timer for Callback Recall.
Each recall timer can be set to expire after 1-999 seconds, or disabled.
Configuration Sheet
Fill out the Recall Timers table on Configuration Sheet #4 (page 135) with the actual setting in seconds for...

40d120 Configuration Sheet #4
Recall Timers
TimerDefault
Value(seconds)
Actual Value(000-999 seconds)
Ring Delay 024
Hold Recall 12090
Page Recall 12060
Call Back Recall 12090
NXF Recall 120120
Loop Setup
CADefault Value
 Non-reserved = N
 Terminate Only = T
 Originate Only = O
 Priority Only = P
 Intercom = I
(Nat. only) UNUSED = blank
Actual Value(N, T, O, P, I,
blank)CADefault Value
 Non-reserved = N
 Terminate Only = T
 Originate Only = O
 Priority Only = P
 Intercom = I
(Nat. only)...