Telrad Digital Executive Set With Expanded Display User Guide
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Executive set with expanded display 79 B. Select the Auto attendant method of operation for your mailbox You can choose one of the followin g three Auto attendant modes for dealin g with incoming calls: • Internal -- The Auto attendant initially transfers all incomin g calls to your internal extension. If there is a ‘busy’ or ‘no answer’ response, calls are handled accordin g to mailbox forwarding instructions (as described below). • External -- The Auto attendant initially transfers all incomin g calls to your external Follow-me location (which must be activated). If there is a ‘busy’ or ‘no answer’ response, calls are handled accordin g to mail- box forwardin g instructions. • None -- The Auto attendant will not operate for your extension. In this case, if the Auto attendant feature is operational in your system, incomin g calls intended for your extension are handled accordin g to your mailbox forwardin g instructions. If not, incomin g callers are greeted with an announce- ment statin g that the requested extension is unavail- able, and are returned to the MAIN Menu. To select the desired Auto attendant method of operation 1. From the AUTOMATED ATTENDANT Menu, select {SERVICE} or [2]; you are prompted to choose the Auto attendant mode you require. 2. Press {INTERNAL} or [1], {EXTERNAL} or [2], or {NO} or [3]. You are returned to the AUTOMATED ATTENDANT Menu.
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80 Executive set with expanded display C. Program the call handling method for all no answer/ busy calls You can determine how all incomin g calls are to be han- dled if your extension is busy or there is no answer. There are several options available: • Default -- You can decide to have calls handled accord- in g to the tenant programming for your system; or have IMAGEN play the re gular BUSY/NO ANSWER menu, either with or without offerin g the caller the option to ‘camp on’ to your extension. • Record -- The caller is asked to leave a message in your mailbox. • Unscreened transfer -- The caller is automatically camped on to your extension. • Follow me -- You can choose to have calls forwarded to either your first or second pre-pro grammed follow-me number (which must be activated). If you have two fol- low-me numbers, you can choose the ‘Both’ option, whereby calls are forwarded to your second number in the event that the first follow-me is deactivated or the first follow-me subscriber is busy or not answerin g. • Internal forward -- Select an internal extension number where calls will be forwarded on either a screened or unscreened basis.
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Executive set with expanded display 81 To program the no answer/busy call handling method for all calls 1. From the AUTOMATED ATTENDANT Menu, select [3]; you are transferred to the OPERATION Menu: 2. Choose the desired call handlin g method. • If you press {RECORD} or [2], or {UNSCRN} or [3], your selection is saved, and you are returned to the AUTOMATED ATTENDANT Menu. • If you press {DEFAULT} or [1] -- you are prompted to select a Default option. Press {ENABL CAMP} or [1] for the BUSY/NO ANSWER menu with a camp-on option. Press {DIS- ABL CMP} or [2] for the BUSY/NO ANSWER menu without a camp-on option. Press {TENANT PRG} or [3] for re gular tenant programming. After making your selection, you are returned to the AUTOMATED ATTENDANT Menu. • If you press {FOLLOW ME} or [4], you are prompted to select a Follow-me option. Press {1ST FOLLOW} or [1] to direct calls to your first follow-me number. Press {2ND FOLLOW} or [2] to direct calls to your second follow-me number. Press {BOTH} or [3] to select the ‘Both’ option, as described above. After makin g your selection, you are returned to the AUTOMATED ATTENDANT Menu. To select the Default option{DEFAULT}[1] To select the Record option{RECORD}[2] To select the Unscreened Transfer op- tion{UNSCRN}[3] To select the Follow-me option{FOLLOW-ME}[4] To select the Internal Forward option{INT FRWARD}[5] To return to the previous menu{PREVIOUS}[*]
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82 Executive set with expanded display • If you press {INT FRWARD} or [5], you are prompted to enter an internal extension number. You are then asked to select either {SCREENED} or [1], to have calls forwarded on a screened basis, or {UNSCREENED} or [2] to have them forwarded on an unscreened basis. After makin g your selection, you are returned to the AUTOMATED ATTENDANT Menu. D. Program the no answer and busy call handling method for specific types of calls You may decide you would prefer certain incomin g calls arrivin g at particular times of day or night to be handled in a different manner to that pro grammed in Part C, above. You can distin guish between calls that receive a ‘busy’ or ‘no answer’ response, and between those calls arrivin g via the Auto attendant (includin g Dial by Name and Single digit dialed calls), and those arrivin g directly via the DIGITAL system. Followin g are the six categories of calls for which you can pro gram different call handling options: • Auto attendant Day no answer -- you can decide how unanswered calls that arrived via the Auto attendant durin g (system) daytime hours should be handled. • Auto attendant Night no answer -- you can decide how unanswered calls that arrived via the Auto attendant durin g (system) nighttime hours should be handled. • Auto attendant Day busy -- you can decide how calls that arrived via the Auto attendant durin g (system) day- time hours and received a busy si gnal, should be han- dled. • Auto attendant Night busy -- you can decide how calls that arrived via the Auto attendant durin g (system) ni ghttime hours and received a busy signal, should be handled.
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Executive set with expanded display 83 •System Forward no answer -- you can decide how unanswered calls that arrived via the DIGITAL system should be handled. • System Forward Busy -- you can decide how calls that arrived via the DIGITAL system and received a busy si gnal, should be handled. To program the no answer and busy call handling method for specific types of calls 1. From the AUTOMATED ATTENDANT Menu, select [4]; you are transferred to the FORWARD Menu: 2. Choose the cate gory of call that you wish to program; you are transferred to the OPERATION Menu. 3. Proceed to select a call handlin g method, as in step 2 of Part C, above; you are returned to the FORWARD Menu, where you can pro gram further categories if you so desire. (You are not required to pro gram all six categories). NOTE The Unscreened transfer call handling option is not available for the two System Forward cate gories. 4. When you have finished pro gramming any or all of the call cate gories, dial [*] to exit the FORWARD Menu. To program Auto attendant Day no an- swer{DAY NO-ANS}[1] To program Auto attendant Night no an- swer{NGT NO-ANS}[2] To program Auto attendant Day busy{DAY BUSY}[3] To program Auto attendant Day busy{NIGHT BUSY}[4] To program System Forward no answer{SYS NO-ANS}[5] To program System Forward no answer{SYS BUSY}[6]
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84 Executive set with expanded display IMAGEN AT A GLANCE To Enter Your Mailbox At your extension: 1. Enter the IMAGEN access number; 2. Dial [#] twice; 3. Enter your password (if applicable). From another extension: 1. Enter the IMAGEN access number; 2. Dial [#]; 3. Enter your Mailbox Number; 4. Enter your password (if applicable). From outside the system: 1. Dial the IMAGEN telephone number; 2. Dial [#]; 3. Enter your Mailbox Number; 4. Enter your password (if applicable).
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Executive set with expanded display 85 3 3 3 RECORD YOUR NAME The following procedures assum e you have accessed your IMAGEN mailbox: RECORD YOUR MAILBOX GREETING RECORD YOUR BUSY GREETING RECORD YOUR SPECIAL GREETING RECORD YOUR INTERNAL GREETING 3 1 2 4 53 3 5 5 5 5 -- re cord your n am e -- -- gree ting-- -- gree ting-- -- gree ting-- -- gree ting-- # # # # TO CHANGE YOUR PASSWORD 54#--enterupto12digits . (If less, finish by pressing)--1 2 2 5#2 2 2 TOLEAVEAMESSAGE 2-- m ailbox num ber, m essage--2#
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86 Executive set with expanded display TOLEAVE A MESSAGEWITHCONFIRMATION TO LEAVE A PRIVATE MESSAGE TO LEAVE AN URGENT MESSAGE TO LEAVE A FUTURE DELIVERY MESSAGE 2 2 2 2 -- m ailbox num ber, m essage-- -- m ailbox num ber, m essa ge-- -- m ailbox num ber, m essa ge-- -- m ailbox num ber, m essa ge-- day (2 di gits ), tim e (4 d igits, 24 hr. form at)--month(2di gits ), #63* # # # 6 6 62* 1 4 * TO LEAVE A MESSAGE FOR A MAILBOX GROUP TO LISTEN TO YOUR NEW MESSAGES TO ACTIVATE MESSAGE HEADER FEATURE 5 1 414 -- m ailboxgroup num ber, m essage--#2