Samsung Television HU9000 User Manual
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204205 Anynet+ (HDMI-CEC) isn't working. The ProblemTry this! Anynet+ does not work. Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. Check if the power cord of the Anynet+ device is properly connected. Check the cable connections of the Anynet+ device. Go to System and see if Anynet+ (HDMI-CEC) has been set to On. Check whether the TV remote control is in TV mode. Check whether the remote control is Anynet+ compatible. Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Start Up, etc. If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on. HDMI UHD Color is specific to a UHD source, and does not operate properly for any other source. In this case, navigate Picture > Picture Options > HDMI UHD Color menu, and then set the HDMI UHD Color -enabled HDMI connector to Off. I want to start Anynet+. Check if the Anynet+ device is properly connected to the TV, and then navigate to the System menu to see if Anynet+ (HDMI-CEC) is set to On. Once you have verified that Anynet + is on: "On the Samsung Smart Control, press the KEYPAD button, and then select the TOOLS button on the On-Screen Remote. A list appears. Select Anynet+ (HDMI-CEC) from the list, and then a device. "On a standard remote, press the TOOLS button. A list appears. Select Anynet+ (HDMI-CEC) from the list, and then a device. I want to exit Anynet+. Select View TV from the Anynet+ menu. Select a non-Anynet+ device from the Source list. The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen. You cannot use the remote control when you are configuring Anynet+ or switching to a viewing mode. Use the remote control after the TV has completed the Anynet+ configuration or has switched to a viewing mode. The Anynet+ device won't play. You cannot use the play function when Setup is in progress. The connected device is not displayed. Check whether the device supports Anynet+. Check whether the HDMI cable is properly connected. Go to System and see if Anynet+ (HDMI-CEC) has been set to On. Scan for Anynet+ devices again. Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+. If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again. The TV audio is not being played through the receiver. Connect an optical cable to the TV and the receiver. ARC enables the TV to output digital sound via the HDMI (ARC) port. However, ARC is only available when the TV is connected to an audio receiver that supports ARC.
206 I am having trouble launching/using apps. The ProblemTry this! I launched an app, but it's in English. How can I change the language? Languages supported by the app may be different from the user interface language. The ability to change the language depends on the service provider. My application is not working. Check with the service provider. Refer to the help section on the application service provider's website. My file won't play. The Problem Try this! Some files can't be played. This problem may occur with high-bitrate files. Most files can be played back, but you might experience problems with high-bitrate files. I want to reset the TV. Reset Path Description Reset Settings MENU > Support > Self Diagnosis > Reset Reset Picture, Sound, Channel, Smart Hub , and all other settings, except for the network settings, default settings. Resetting Smart Hub MENU > Smart Hub > Smart Hub Reset Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.
206207 Other Issues The ProblemTry this! The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality. The picture won’t display in full screen. HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen. The "Mode Not Supported" message appears. The output resolution of the attached device is not supported by the TV. Check the TV's supported resolutions and adjust the external device’s output resolution accordingly. The Captions item in the TV menu is grayed out. You cannot select the Caption menu if you have selected a source connected to the TV via HDMI or Component. To view captions, turn on the external device's caption function. The TV smells of plastic. This smell is normal and will dissipate over time. The Signal Information option under Self Diagnosis isn't activated. Verify that the current channel is a digital channel. The Signal Information is only available for digital channels. The TV is tilted to the side. Remove the base stand from the TV and reassemble it. "This issue does not apply to the UN110S9VF model.
208 The ProblemTry this! The Broadcasting option has been deactivated. Broadcasting is only available when the Source is set to TV. The Broadcasting menu cannot be accessed while you watch TV using a cable box or satellite receiver. The settings are lost after 5 minutes or every time the TV is turned off. If the Use Mode is set to Store Demo, the TV's audio and video settings are automatically reset every 5 minutes. Change the Use Mode (Support > Use Mode) to Home Use. There is an intermittent loss of audio or video. Check the cable connections and reconnect them. Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If you are mounting the TV to a wall, we recommend using cables with 90-degree connectors. There are small particles on the TV's bezel. This is part of the product’s design and is not a defect. The PIP menu is not available. PIP functionality is only available when you are viewing video from an HDMI or Component source on the main screen. A POP (TV’s internal banner ad) appears on the screen. Change the Use Mode (Support > Use Mode) to Home Use. The TV is making a popping noise. The expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use. The TV is making a humming noise. Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV. Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.
209 Before Using the Recording and Timeshift Functions "Availability depends on the specific model and area. Before Using the Recording and Schedule Recording Functions "Recording is not supported in the U.S.A and Canada. ● To set up a Schedule Recording, you must first set the TV's clock. Set the Clock (System > Time > Clock ). ●Recordings are DRM-protected and therefore cannot be played back on a computer or on a different TV. In addition, these files cannot be played back on your TV if its video circuit has been replaced. ●A USB hard drive with a speed of 5,400rpm or above is recommended. However, RAID-type USB hard drives are not supported. ●USB memory sticks are not supported. ●The total recording capacity may vary depending on the amount of available hard drive space and the recording quality level. ●Schedule Recording requires at least 100MB of free space on the USB storage device. Recording will stop if the available storage space falls below 50MB while recording is in progress. ●If the available storage space falls below 500MB while both the Schedule Recording and Timeshift functions are in progress, only the recording will stop. ●The maximum recording time is 360 minutes. ●A video is played according to the TV settings. ●If the input signal is changed while recording is in progress, the screen will go blank until the change is made. In this case, recording will resume, but will not be available. ●Device Performance Test must be performed on the USB storage device connected to the TV before a recording can be made. To perform the Device Performance Test, select Recorded TV in the On TV panel or USB Drive in the MULTIMEDIA panel and then select the recording device. When you make a recording on the Guide or Programme Info screen, if the USB storage device has failed in the Device Performance Test, the Format Device and Device Performance Test are performed again. ●When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time. ●If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording. ●Connecting a recording device to the TV automatically deletes abnormally saved recording files. ●If the Off Timer or Auto Power Off has been set, the TV will overide these settings, continue to record, and turn off after the recording has ended. ●For UHD channels, recording is not available.
210 Before the Using Timeshift Function "Timeshift is not supported in the U.S.A and Canada. ● A USB hard drive with a speed of 5,400rpm or above is recommended. However, RAID-type USB hard drives are not supported. ●USB memory sticks or flash drives are not supported. ●The total recording capacity may vary depending on the amount of available hard drive space and the recording quality level. ●If the available storage space falls below 500MB while both the Schedule Recording and Timeshift functions are in progress, only the recording will stop. ●The maximum amount of time available for the Timeshift function is 90 minutes. ●The Timeshift function is not available for locked channels. ●A time-shifted video is played according to the TV settings. ●Before the Timeshift function can be used, the Device Performance Test must be performed on the USB storage device connected to the TV. To perform the Device Performance Test, select Recorded TV in the On TV panel or USB Drive in the MULTIMEDIA panel and then select the recording device. ●The Timeshift function may be terminated automatically once it reaches its maximum capacity. ●The Timeshift function requires at least 1.5GB of free space available on the USB storage device. ●Launching an app, switching to an analogue channel, or changing the TV to a mode that does not support the Timeshift function automatically terminates the Timeshift function. The Timeshift operation will resume if the TV is changed back to a digital channel again. ●For UHD channels, Timeshift is not available.
210211 Read Before Using 3D Viewing Mode This function is only available with the UHD 9000, UN105S9WAF and SEK-2500U models. 3D Precautions [Warning ●When viewing a 3D video under a fluorescent lamp (50 Hz – 60 Hz) or 3-wavelength lamp, you may notice a small amount of screen flickering. " If this occurs, dim or turn off the light. ● Switching the input mode while watching a 3D movie may disable the 3D function on the TV. " As a result, the 3D glasses may not function and the movie may not be displayed properly. ● Ensure you are within the working distance of the glasses when you view a 3D video. " The images may not be viewable in 3D if you move outside of the working distance for 3 seconds. "If the 3D glasses are moved outside of their working distance, the signal from the TV will disconnect and the glasses’ 3D function will turn off after several seconds. When this happens, the red LED will turn on for 3 seconds. ● If you lie on your side while watching TV with 3D active glasses, the picture may appear dark or may not be visible. The actual 3D effect may be experienced differently depending on the viewer. The 3D effect may not be visible if the visual ability of your left eye differs greatly from the visual ability of your right eye. ●If a part of the 3D glasses or lenses is defective or damaged, it cannot be repaired and the glasses should be replaced. If the glasses stop working within the warranty period, the glasses can be repaired or replaced for free. If the glasses have been damaged due to the fault of the customer or the warranty period has expired, a new pair of glasses will have to be purchased. ●The 3D glasses may not work properly due to interference from other 3D products or electronic devices that operate on the 2.4GHz frequency such as a microwave oven or Internet AP. If the 3D function malfunctions due to interference, please move all other electronic or wireless communication devices as far away from the glasses and the TV as possible. ●The vividness of the image may appear degraded if you view 3D video in a place that is exposed to direct sunlight or illumination. ●The 3D glasses may malfunction if there is an electric field or metallic object such as a steel plate nearby. Keep the glasses as far away as possible from electric fields and metallic objects. ●With SSG-3570 model glasses, the glasses may power off if you remain stationary while viewing 3D video for an extended period of time. ●With SSG-3570 model glasses, if the 3D glasses do not function immediately after you put them on when the TV is in 3D mode, take them off and then put them back on.
212 [Caution IMPORTANT HEALTH AND SAFETY INFORMATION FOR 3D IMAGES. READ THE FOLLOWING CAUTIONS BEFORE YOU OR YOUR CHILD USE THE 3D FUNCTION. ●Adults should frequently check on children who are using the 3D function. If there are any complaints of tired eyes, headaches, dizziness, or nausea, stop the child from viewing the 3D TV and ensure that they rest. ●Do not use the 3D glasses for other purposes such as general wear, sunglasses, protective goggles, etc. ●Some viewers may experience discomfort such as dizziness, nausea, and headaches while viewing 3D TV. If you experience any of these symptoms, stop viewing the 3D TV, remove the 3D glasses, and rest for awhile. ●Watching 3D pictures for an extended period of time may cause eye strain. If you experience any eye strain, stop viewing the 3D TV, remove the 3D glasses, and rest for awhile. ●Do not use the 3D function or 3D glasses while walking or moving around. Using the 3D function or 3D Active Glasses while moving around may result in injury from running into objects, tripping, and/or falling. ●Do not sleep with the 3D glasses on. You can damage or break the temples. ●The temples on your 3D glasses are not foldable. Forcing the temples to fold will damage the 3D glasses. ●With SSG-3570 model glasses, do not shake your 3D glasses repeatedly. Shaking the glasses will power them on and can cause the battery to discharge faster than it would normally. ●With SSG-5100GB and SSG-5150GB models glasses, there is a danger of explosion if the battery is incorrectly replaced. ●With SSG-5100GB and SSG-5150GB models glasses, make sure to replace the battery with the same type.
212213 [Safety Precautions The following safety instructions are to ensure your personal safety and prevent property damage. Please read the following to ensure the proper use of the product. ●Do not place the product in a location exposed to direct sunlight, heat, fire, or water. Exposure may result in a product malfunction or fire. ●Do not apply force to the lenses of the 3D glasses. Do not drop or bend the product. Applying force, dropping, or bending may result in a 3D glasses malfunction. ●Keep the components of the 3D glasses out of reach of children. Especially, ensure children do not swallow any of the components. If your child swallows a component, consult your doctor immediately. ●When cleaning the product, do not spray water or cleaner directly onto the surface of the product. Spraying water or cleaner directly onto the glasses may result in fire or electric shock, damage to the product’s surface, or cause the indicator labels on the product’s surface to come loose. ●Do not apply chemicals containing alcohol, solvent, or surfactant such as wax, benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product. These chemicals may cause the product’s exterior to be discolored or cracked, or labels or instructions to be removed. Use only a soft cloth such as superfine fibers or cotton flannels for cleaning the product as the surface or the lenses easily crack. Because the product can be easily scratched with foreign substances, make sure to dust off the cloth before using. ●Do not disassemble, or attempt to repair or modify your 3D active glasses by yourself. ●Be careful not to let the temple ends of the 3D active glasses harm your eye. ●Do not sleep with the 3D glasses on. You can break the arms. ●Use your hands to put on or remove the 3D glasses. ●For SSG-5100 and SSG-5150 model glasses, use only the specified standard batteries. When replacing the battery, insert the battery so that its polarity (+, –) is correct. Failing to do so may damage the battery or result in fire, personal injury or environmental damage caused by liquid leaking from the battery. ●For SSG-5100 and SSG-5150 model glasses, keep the used battery out of the reach of children so that they do not accidently swallow it. If your child swallows the battery, consult your doctor immediately. ●Swallowing the cylindrical (button type) battery can cause serious damage to your internal organs. If this happens, contact a doctor immediately.
214 S-Recommendation Disclaimer Some of the features recommended by S-Recommendation may not be available, depending on the model. For U.S.A. only S Recommendation with Voice Interaction For recommendations given in response to common speech commands: Voice Interaction is limited to the official language of the country of purchase. Performance may vary based on content availability, the clarity and volume of your voice, and ambient noise levels. Strong regional accents may not be recognized. Certain Samsung Smart TV features may not be available if you do not give your expressed consent to the collection and use of personal information. Certain features within S Recommendation require Internet access and may not be available based on service provider, language, dialect, and region. On TV listings are available from many major video providers and broadcasters. For a complete list of supported video providers, visit www.samsung.com/OnTV. Your remote control may differ from the images shown in this manual. S Recommendation For content recommendations given to fit your TV viewing preferences: Certain Samsung Smart TV features may not be available if you do not give your expressed consent to the collection and use of personal information. Certain features within S Recommendation require Internet access and may not be available based on service provider, language, dialect, and region. On TV listings are available from many major video providers and broadcasters. For a complete list of supported video providers, visit www.samsung.com/ONTV. Your remote control may differ from the images shown in this manual.