Samsung Syncmaster 2243sw User Manual

							Useful Tips
A monitor recreates 
visual signals received from the computer. Therefore, if there is a problem
with the computer or the video card, this can cause the monitor to become blank, have poor
coloring, become noisy, and video mode not supported, etc. In this case, first check the source
of the problem, and then contact the Service Center or your dealer.
Judging the monitor's working condition
If there is no image on the screen or a " Not Optimum Mode", "Recommended Mode  1360 x
768 60 Hz" message comes up, disconnect the cable from the computer while the monitor is
still powered on.
If there is a message coming up on the screen or if the screen goes white, this means the
monitor is in working condition.
In this case, check the computer for trouble.
{943SW/943SWX} Check List  Note
Before calling  for 

assistance, check the information in this section to see if you can remedy
any problems yourself. If you do need assistance, please call the phone number on the In-
formation section or contact your dealer.
No images on the screen. I cannot turn on the monitor. Q: Is the power cord connected properly?
A: Check the power cord connection and supply.
Q: Can you see " Check Signal Cable" on the screen?
A: (Connected using the D-sub cable) Check the signal cable connection.
(Connected using the DVI cable)
If you still see an error message on the screen when the monitor is connected properly,
check to see if the monitor status is set to analog.
If you still see an (error) message on the screen when the monitor is connected properly,
check to see if the monitor status is set to analog. Press ‘ /SOURCE’ button to have
the monitor double-check the input signal source.
Q: If  the 
power 

is on, reboot the computer to see the initial screen (the login screen), which
can be seen.
A: If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video
card.
(Refer to the Preset Timing Modes)
If  the  initial  screen  (the  login  screen)  does  not  appear, contact  the  Service  Center  or
your dealer.
Q: Can you see " Not Optimum Mode", "Recommended Mode  1360 x 768 60 Hz" on the
screen? Troubleshooting
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							A: You 
can see this message when the signal from the video card exceeds the maximum
resolution and frequency that the monitor can handle properly.
A: Adjust the maximum resolution and frequency that the monitor can handle properly.
A:
If  the  display  exceeds  SXGA  or  75  Hz,  a  " Not  Optimum  Mode",  "Recommended
Mode 1360 x 768 60 Hz" message is displayed. If the display exceeds 85 Hz, the display
will work properly but the " Not Optimum Mode", "Recommended Mode  1360 x 768 60
Hz" message appears for one minute and then disappears.
Please change to the recommended mode during this one-minute period.
(The message is displayed again if the system is rebooted.)
Q: There  is  no  image  on  the  screen.  Is  the  power  indicator  on  the  monitor  blinking  at  1 second intervals?
A: The monitor is in PowerSaver mode.
A: Press a key on the keyboard to activate the monitor and restore the image on the screen.
A: If  there  is  still  no  image,  press  the  ' /SOURCE' 
button. 
Then 
 press  any  key  on  the
keyboard again to activate the monitor and restore the image on the screen.
Q: Connected using the DVI cable?
A: You may get a blank screen if you boot the system before you connect the DVI cable, or disconnect and then reconnect the DVI cable while the system is running as certain
types of graphic cards do not send out video signals. Connect the DVI cable and then
reboot the system.
I cannot see the On Screen Display. Q: Have you locked the On Screen Display (OSD) Menu to prevent changes?
A: Unlock the OSD by pressing the [MENU/  ] button for at least 5 seconds.
The screen shows strange colors or just black and white. Q: Is the screen 

displaying only one color as if looking at the screen through a cellophane
paper?
A: Check the signal cable connection.
A: Make sure the video card is fully inserted in its slot.
Q: Have  the  screen  colors  become  strange  after  running  a  program  or  due  to  a  crash between applications?
A: Reboot the computer.
Q: Has the video card been set properly?
A: Set the video card by referring to the video card manual.
The screen suddenly has become unbalanced. Q: Have you changed the video card or the driver?
A: Adjust screen image position and size using the OSD. Troubleshooting
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							Q: Have you adjusted the resolution or frequency to the monitor?
A:
Adjust the resolution and frequency at the video card.
(Refer to the Preset Timing Modes).
Q: The 
screen  can  be  unbalanced  due  to  the  cycle  of  the  video  card  signals.  Readjust
Position by referring to the OSD.
The screen is out of focus or OSD cannot be adjusted. Q: Have you adjusted the resolution or frequency on the monitor?
A: Adjust the resolution and frequency of the video card.(Refer to the Preset Timing Modes).
LED is blinking but no images on the screen. Q: Is the frequency properly adjusted when checking the Display Timing on the menu?
A: Adjust  the  frequency  properly  by  referring  to  the  video  card  manual  and  the  PresetTiming Modes.
(The maximum frequency per resolution may differ from product to product.)
There are only 16 colors shown on the screen. The screen colors have changed after
changing the video card. Q: Have the Windows colors been set properly?
A: Windows XP :Set the resolution at the Control Panel  → Appearance and Themes → Display → Set-
tings.
A: Windows ME/2000 : Set the resolution at the Control Panel  → Display → Settings.
Q: Has the video card been set properly?
A: Set the video card by referring to the video card manual.
There is a message that reads "Unrecognized monitor, Plug & Play (VESA DDC) mon-
itor found". Q: Have you installed the monitor driver?
A: Install the monitor driver according to the Monitor Driver.
Q: See  the  video  card  manual  to  see  if  the  Plug  &  Play  (VESA  DDC)  function  can  besupported.
A: Install the monitor driver according to the Monitor Driver.
Check when MagicTune™ does not function properly. Q: MagicTune™ feature is found only on PC (VGA) with Window OS that supports Plugand Play. Troubleshooting
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							A: To 
check whether your PC is available for MagicTune™ feature, follow the steps below
(When Windows is XP);
Control  Panel 
→
  Performance  and  Maintenance  →  System →  Hardware  →  Device
Manager  → Monitors  → After deleting Plug and Play monitor, find 'Plug and Play mon-
itor' by searching new Hardware.
A: MagicTune™  is  an  additional  software  for  the  monitor.  Some  graphic  cards  may  not support your monitor. When you have a problem with the graphic card, visit our website
to check the compatible graphic card list provided.
http://www.samsung.com/monitor/magictune
MagicTune™ doesn't work properly. Q: Have you changed your PC or video graphic card?
A: Download  the  latest  program.  The  program  can  be  downloaded  http://www.sam-sung.com/monitor/magictune
Q: Did you install the program?
A: Reboot the computer after installing the program for the first time. If a copy of the pro- gram is already installed, remove it, reboot the computer, and then install the program
again.  You  need  to  reboot  the  computer  for  it  to  operate  normally  after  installing  or
removing the program.  Note
Visit the  MagicTune™ 

website and download the installation software for MagicTune™ MAC.
Check the following items if there is trouble with the monitor. Check if the power cord and the video cables are properly connected to the computer.
Check if the computer beeps more than 3 times when booting.
(If it does, request an a service for the main board of the computer.)
If you installed a new video card or if you assembled the PC, check if the installed the adapter
(video) driver and the monitor driver.
Check if the scanning ratio of the video screen is set to between 56 Hz ~ 75 Hz.
(Do not exceed 75 Hz when using the maximum resolution.)
If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode,
remove the Display Adapter in the "Control Panel  → System → Device Administrator" and
then reboot the computer to reinstall the adapter (video) driver.  Note
If problems repeatedly occur, contact an authorized  service center.
{ 943SW/943SWX} Q & A
Q:

How can I change the frequency?
A: The frequency can be changed by reconfiguring the video card. Troubleshooting
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							A: Note 
that  video  card  support  can  vary,  depending  on  the  version  of  the  driver  used.
(Refer to the computer or the video card manual for details.)
Q: How can I adjusts the resolution
?
A: Windows XP: Set the resolution in the Control Panel  → Appearance and Themes → Display → Set-
tings.
A: Windows ME/2000: Set the resolution in the Control Panel  → Display → Settings.
* Contact the video card manufacturer for details.
Q: How can I set the Power Saving function?
A: Windows XP: Set the resolution in the Control Panel  → Appearance and Themes → Display → Screen
Saver.
Set the function in the BIOS-SETUP of the computer. (Refer to the Windows / Computer
Manual).
A: Windows ME/2000: Set the resolution at the Control Panel  → Display → Screen Saver.
Set the function in the BIOS-SETUP of the computer. (Refer to the Windows / Computer
Manual).
Q: How can I clean the outer case/LCD Panel?
A: Disconnect the power cord and then clean the monitor with a soft cloth, using either a cleaning solution or plain water.
Do  not  leave  any  detergent  or  scratches  on  the  case.  Do  not  let  any  water  enter  the
monitor.  Note
Before calling  for 

assistance, check the information in this section to see if you can remedy
any problems yourself. If you do need assistance, please call the phone number on the In-
formation section or contact your dealer.
{2043SW/2043SWX} Self-Test Feature Check  Note
Your  monitor 
provides 

a  self  test  feature  that  allows  you  to  check  whether  your  monitor  is
functioning properly.
Self-Test Feature Check 1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer.
3. Turn on the monitor. Troubleshooting
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							If the monitor is functioning properly, you will see a box in the illustration below.
This box appears during normal operation if the video cable becomes disconnected or
damaged.
4. Turn off  your 
monitor and reconnect the video cable; then turn on both your computer
and the monitor.
If your monitor screen remains blank after using the previous procedure, check your video
controller and computer system; 
your monitor is functioning properly.
Warning Messages
If there is something wrong with the input signal, a message appears on the screen or the
screen goes blank although the power indicator LED is still on. The message may indicate
that the monitor is out of scan range or that you need to check the signal cable. Environment
The location  and 

the position of the monitor may influence the quality and other features of
the monitor.
If  there  are  any  sub  woofer  speakers  near  the  monitor,  unplug  and  relocate  the  woofer  to
another room.
Remove all electronic devices such as radios, fans, clocks and telephones that are within 3
feet (one meter) of the monitor.
Useful Tips A monitor recreates visual signals received from the computer. Therefore, if there is a problem
with the computer or the video card, this can cause the monitor to become blank, have poor
coloring, become noisy, and video mode not supported, etc. In this case, first check the source
of the problem, and then contact the Service Center or your dealer.
Judging the monitor's working condition
If there is no image on the screen or a " Not Optimum Mode", "Recommended Mode  1600 x
900 60 Hz" message comes up, disconnect the cable from the computer while the monitor is
still powered on.
If there is a message coming up on the screen or if the screen goes white, this means the
monitor is in working condition.
In this case, check the computer for trouble. Troubleshooting
115
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							{2043SW/2043SWX} Check List
 Note
Before calling  for 
assistance, check the information in this section to see if you can remedy
any problems yourself. If you do need assistance, please call the phone number on the In-
formation section or contact your dealer.
No images on the screen. I cannot turn on the monitor. Q: Is the power cord connected properly?
A: Check the power cord connection and supply.
Q: Can you see " Check Signal Cable" on the screen?
A: (Connected using the D-sub cable) Check the signal cable connection.
(Connected using the DVI cable)
If you still see an error message on the screen when the monitor is connected properly,
check to see if the monitor status is set to analog.
If you still see an (error) message on the screen when the monitor is connected properly,
check to see if the monitor status is set to analog. Press ‘ /SOURCE’ button to have
the monitor double-check the input signal source.
Q: If  the power 

is on, reboot the computer to see the initial screen (the login screen), which
can be seen.
A: If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video
card.
(Refer to the Preset Timing Modes)
If  the  initial  screen  (the  login  screen)  does  not  appear, contact  the  Service  Center  or
your dealer.
Q: Can you see " Not Optimum Mode", "Recommended Mode  1600 x 900 60 Hz" on the
screen?
A: You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can handle properly.
A: Adjust the maximum resolution and frequency that the monitor can handle properly.
A: If  the  display  exceeds  SXGA  or  75  Hz,  a  " Not  Optimum  Mode",  "Recommended
Mode 1600 x 900 60 Hz" message is displayed. If the display exceeds 85 Hz, the display
will work properly but the " Not Optimum Mode", "Recommended Mode  1600 x 900 60
Hz" message appears for one minute and then disappears.
Please change to the recommended mode during this one-minute period.
(The message is displayed again if the system is rebooted.)
Q: There  is  no  image  on  the  screen.  Is  the  power  indicator  on  the  monitor  blinking  at  1 second intervals? Troubleshooting
116
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							A: The monitor is in PowerSaver mode.
A: Press 
a key 
on the keyboard to activate the monitor and restore the image on the screen.
A: If  there  is  still  no  image,  press  the  ' /SOURCE'  button. 
Then 
 press  any  key  on  the
keyboard again to activate the monitor and restore the image on the screen.
Q: Connected using the DVI cable?
A: You may get a blank screen if you boot the system before you connect the DVI cable, or disconnect and then reconnect the DVI cable while the system is running as certain
types of graphic cards do not send out video signals. Connect the DVI cable and then
reboot the system.
I cannot see the On Screen Display. Q: Have you locked the On Screen Display (OSD) Menu to prevent changes?
A: Unlock the OSD by pressing the [MENU/  ] button for at least 5 seconds.
The screen shows strange colors or just black and white. Q: Is the screen 

displaying only one color as if looking at the screen through a cellophane
paper?
A: Check the signal cable connection.
A: Make sure the video card is fully inserted in its slot.
Q: Have  the  screen  colors  become  strange  after  running  a  program  or  due  to  a  crash between applications?
A: Reboot the computer.
Q: Has the video card been set properly?
A: Set the video card by referring to the video card manual.
The screen suddenly has become unbalanced. Q: Have you changed the video card or the driver?
A: Adjust screen image position and size using the OSD.
Q: Have you adjusted the resolution or frequency to the monitor?
A: Adjust the resolution and frequency at the video card.(Refer to the Preset Timing Modes).
Q: The  screen  can  be  unbalanced  due  to  the  cycle  of  the  video  card  signals.  Readjust Position by referring to the OSD.
The screen is out of focus or OSD cannot be adjusted. Q: Have you adjusted the resolution or frequency on the monitor?
A: Adjust the resolution and frequency of the video card.(Refer to the Preset Timing Modes). Troubleshooting
117
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							LED is blinking but no images on the screen.
Q: Is the frequency properly adjusted when checking the Display Timing on the menu?
A:Adjust 
the  frequency  properly  by  referring  to  the  video  card  manual  and  the  Preset
Timing Modes.
(The maximum frequency per resolution may differ from product to product.)
There are only 16 colors shown on the screen. The screen colors have changed after
changing the video card. Q: Have the Windows colors been set properly?
A: Windows XP :Set the resolution at the Control Panel  → Appearance and Themes → Display → Set-
tings.
A: Windows ME/2000 : Set the resolution at the Control Panel  → Display → Settings.
Q: Has the video card been set properly?
A: Set the video card by referring to the video card manual.
There is a message that reads "Unrecognized monitor, Plug & Play (VESA DDC) mon-
itor found". Q: Have you installed the monitor driver?
A: Install the monitor driver according to the Monitor Driver.
Q: See  the  video  card  manual  to  see  if  the  Plug  &  Play  (VESA  DDC)  function  can  besupported.
A: Install the monitor driver according to the Monitor Driver.
Check when MagicTune™ does not function properly. Q: MagicTune™ feature is found only on PC (VGA) with Window OS that supports Plugand Play.
A: To check whether your PC is available for MagicTune™ feature, follow the steps below (When Windows is XP);
Control  Panel  →  Performance  and  Maintenance  →  System →  Hardware  →  Device
Manager  → Monitors  → After deleting Plug and Play monitor, find 'Plug and Play mon-
itor' by searching new Hardware.
A: MagicTune™  is  an  additional  software  for  the  monitor.  Some  graphic  cards  may  not support your monitor. When you have a problem with the graphic card, visit our website
to check the compatible graphic card list provided.
http://www.samsung.com/monitor/magictune
MagicTune™ doesn't work properly. Q: Have you changed your PC or video graphic card? Troubleshooting
118
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							A: Download 
the latest 
program.  The  program  can  be  downloaded  http://www.sam-
sung.com/monitor/magictune
Q: Did you install the program?
A: Reboot the computer after installing the program for the first time. If a copy of the pro- gram is already installed, remove it, reboot the computer, and then install the program
again.  You  need  to  reboot  the  computer  for  it  to  operate  normally  after  installing  or
removing the program.  Note
Visit the  MagicTune™ 

website and download the installation software for MagicTune™ MAC.
Check the following items if there is trouble with the monitor. Check if the power cord and the video cables are properly connected to the computer.
Check if the computer beeps more than 3 times when booting.
(If it does, request an a service for the main board of the computer.)
If you installed a new video card or if you assembled the PC, check if the installed the adapter
(video) driver and the monitor driver.
Check if the scanning ratio of the video screen is set to between 56 Hz ~ 75 Hz.
(Do not exceed 75 Hz when using the maximum resolution.)
If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode,
remove the Display Adapter in the "Control Panel  → System → Device Administrator" and
then reboot the computer to reinstall the adapter (video) driver.  Note
If problems repeatedly occur, contact an authorized service center.
{ 2043SW/2043SWX} Q & A
Q:

How can I change the frequency?
A: The frequency can be changed by reconfiguring the video card.
A: Note  that  video  card  support  can  vary,  depending  on  the  version  of  the  driver  used. (Refer to the computer or the video card manual for details.)
Q: How can I adjusts the resolution?
A: Windows XP: Set the resolution in the Control Panel  → Appearance and Themes → Display → Set-
tings.
A: Windows ME/2000: Set the resolution in the Control Panel  → Display → Settings.
* Contact the video card manufacturer for details.
Q: How can I set the Power Saving function? Troubleshooting
119
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