Samsung SCX 4825FN User Manual

Troubleshooting_61
Not Assigned The speed button or 
speed dial number 
you tried to use has 
no number assigned 
to it. Enter the number 
manually using the 
number keypad or store 
the number or address.
NonSAMSUNG 
Toner
T The toner cartridge is 
not a Samsung-
genuine cartridge.
Press 
OK to toggle 
the message to  Stop 
or  Continue .
W  Stop  X   You can select either 
Stop 
or  Continue  with the left/
right arrow.
If you select  Stop by 
pressing  OK on the control 
panel, the machine stops...

62 _Troubleshooting
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solution s. Follow the suggested solu tions until the problem is 
corrected. If the problem persists, call for service.
Paper feeding 
Toner Exhausted T A toner cartridge has 
reached its estimated 
cartridge life. The 
printer stops printing.
Estimated 
cartridge life 
means the 
expected or 
estimated toner 
cartridge life, which 
indicates the average 
capacity of print-outs 
and...

Troubleshooting_63
Printing problems
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The machine 
does not 
print. The machine is not 
receiving power.
Check the power cord 
connections. Check the power 
switch and the power source.
The machine is not 
selected as the 
default printer. Select Samsung SCX-4x25 
Series as your default printer in 
your Windows.
• Check the machine  for the following:
• The front cover is not  closed. Close the cover.
• Paper is jammed. Clear the paper jam. See page 57.
• No...

64 _Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear the 
problem.
The print 
quality of 
photos is not 
good. Images 
are not clear. The resolution of the 
photo is very low. 
Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced. 
The machine 
prints, but 
the text is 
wrong, 
garbled, or...

Troubleshooting_65
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side of 
the page at even intervals:
• The toner cartridge may be damaged. If a 
repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge. After the printo ut, if you still have the 
same problems, remove  the toner cartridge and 
install a new one. See page 53.
• Parts of the machine may have toner on them. 
If the defects occur on the back of the page, the 
problem will...

66 _Troubleshooting
Copying problems
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some character 
voids are normal. 
• You may be printing on the wrong surface of  the paper. Remove the paper and turn it 
around. 
• The paper may not meet  paper specifications. 
See page 29.
Horizontal stripesIf horizontally aligned black streaks...

Troubleshooting_67
Scanning problems
Samsung Scan Manager problems Fax problems
CONDITIONSUGGESTED SOLUTIONS
The scanner does 
not work.
• Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the ADF.
• There may not be enough available memory  to hold the document you want to scan. Try 
the Prescan function to  see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected  properly.
• Make sure that the USB cable is not...

68 _Troubleshooting
Common Windows problems Common Linux problems
Blank areas appear 
at the bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top.
You may have chosen the wrong paper settings 
in the user option setting. For details about 
paper settings, see page 29.
CONDITIONSUGGESTED SOLUTIONS
“File in Use” 
message appears 
during installation.
Exit all software applications. Remove all 
software from the StartU
p Group, then restart 
Windows. Reinstall the printer...

Troubleshooting_69
I cannot scan via 
Gimp Front-end. • Check if Gimp Front-end has “Xsane: Device 
dialog.” on the “Acquire” menu. If not, you 
should install Xsane plug-in for Gimp on the 
your computer. You can find Xsane plug-in 
package for Gimp on Linux distribution CD or 
Gimp home page. For the detail information, 
refer to the Help for Linux distribution CD or 
Gimp Front-end application. 
If you wish to use other kind of scan application, 
refer to the Help for application.
I encounter error...

70 _Troubleshooting
Common Macintosh problems
CONDITIONSUGGESTED SOLUTIONS
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text, or illustrations are 
missing. Incompatibility between the PDF file and the 
Acrobat products:
Printing the PDF file as an image may solve 
this problem. Turn on 
Print As Image from 
the Acrobat printing options.
It will take longer to print when you 
print a PDF file as an image.
The document has 
printed, but the print job 
has not disappeared...