Ricoh Mp C3000 Service Manual

Error Codes 
SM 29 B786 
B786 
Fax Option 
Code  Meaning Suggested Cause/Action  
15-61 Attachment File Format 
Error  ƒ  The attached file is not TIFF format. 
15-62  TIFF File Compatibility 
Error  Could not receive transmission due to: 
ƒ Resolution error 
ƒ  Image of resolution greater than 200 dpi 
without extended memory. 
ƒ  Resolution is not supported. 
ƒ  Page size error 
ƒ  The page size was larger than A3. 
ƒ Compression error 
ƒ  File was compressed with other than MH, MR,  or MMR. 
15-63...

Error Codes 
B786 30  SM 
Code Meaning Suggested Cause/Action  
transfer destination is incorrect. 
ƒ   Destinations are full so the final and transfer 
destinations coul d not be created. 
15-92 Memory Overflow  ƒ  Transmission could not  be received because 
memory overflowed during the transaction. 
15-93 Memory Access Error  ƒ  Transaction could not complete due to a 
malfunction of SAF memory. 
15-94 Incorrect ID Code  ƒ  The machine rejected an incoming e-mail for 
transfer request, because  the ID...

Error Codes 
SM 31 B786 
B786 
Fax Option 
 
Code  Meaning Suggested Cause/Action  
31-21  LAN Fax Error  •
  It was cancelled received LAN Fax images 
during store the image to SAF of FCU. 
•   The LAN Fax transmission of a message was 
cancelled by the LAN Fax driver. 
F0-xx  V.34 modem error  ƒ Replace the FCU. 
F6-xx  SG3 modem error  ƒ  Update the SG3 modem ROM. 
ƒ   Replace the SG3 board. 
ƒ   Check for line noise or other line problems. 
ƒ   Try communicating another V.8/V.34 fax. 
 
⇒  
Rev....

IFAX Troubleshooting 
B786 32  SM 
3.2 IFAX TROUBLESHOOTING 
Use the following procedures to determine whether the machine or another part of the 
network is causing the problem. 
 
Communication 
Route 
Item Action  [Remarks]  
1. Connection with 
the LAN  ƒ  Check that the LA
N cable is connected 
to the machine. 
ƒ  Check that the LEDs on the hub are lit. General LAN 
2. LAN activity  Check that  other devices connected to the 
LAN can communicate through the LAN. 
1. Network settings 
on the PC  ƒ...

IFAX Troubleshooting 
SM 33 B786 
B786 
Fax Option 
Communication 
Route  
Item Action  [Remarks]  
[Ask the administrator to check. 
Send a test e-mail with the machine’s own 
number as the destination. The machine 
receives the returned e-mail if the 
communication is performed successfully.] 
1. E-mail account 
on the Server  ƒ  Make sure that the PC can log into the e-
mail server. 
ƒ  Check that the account and password  stored in the server are the same as in 
the machine. 
[Ask the administrator...

IP-Fax Troubleshooting 
B786 34  SM 
3.3 IP-FAX TROUBLESHOOTING 
3.3.1 IP-FAX TRANSMISSION 
Cannot send by IP Address/Host Name 
Check Point Action 
1  LAN cable connected? Check the LAN cable connection. 
2  Specified IP address/host name corre ct?  Check the IP address/host name. 
3 Firewall/NAT is installed?  Cannot breach the firewall. Send by 
using another method (Fax, Internet 
Fax) 
4  Transmission sent manually? 
Manual sending not supported. 
5  IP address of local machine registered?  Register...

IP-Fax Troubleshooting 
SM 35 B786 
B786 
Fax Option 
3  VoIP Gateway installed correctly?  Contact the network administrator. 
4  VoIP Gateway power switched on?  C ontact the network administrator. 
5 Is the IP address/host name of the 
specified Gateway correct?  Check the IP address/host name. 
6  Number of the specified fax correct?  Check the remote fax number. 
7 Firewall/NAT is installed?  Cannot breach the firewall. Send by 
using another method (Fax, Internet 
Fax) 
8  Transmission sent...

IP-Fax Troubleshooting 
B786 36  SM 
8 DNS server registered when Gatekeeper 
host name specified?  Contact the network administrator. 
9  Enable H.323 SW is set to on? 
Check the settings. 
See User Parameter SW 34 Bit 0 
10  IP address of local fax registered?  Regi
ster the IP address of the local fax.
11  Alias number of local fax registered? Register the Alias number of the local 
fax. 
12  Remote fax registered in Gatekeeper
?  Contact the network administrator. 
13  Remote fax a T.38 terminal?...

IP-Fax Troubleshooting 
SM 37 B786 
B786 
Fax Option 
increase the bandwidth. 
Lower the start modem reception baud 
rate on the receiving side. 
IPFAX SW06 
8  Remote fax cancelled transmission?  Check whether the remote fax cancelled 
the transmission. 
Cannot receive by VoIP Gateway. 
Check Point 
Action 
1  LAN cable connected? Check the LAN cable connection. 
2 Firewall/NAT is installed?  Cannot breach the firewall. Request the 
remote fax to send by using another 
method (Fax, Internet Fax) 
3...

IP-Fax Troubleshooting 
B786 38  SM 
5 IP address/host name of Gatekeeper 
correct on the sender’s side?  Request the sender to check the IP 
address/host name.  
ƒ  The sender machine displays this 
error code when the sender fax is 
a Ricoh model. 
6 DNS server registered when 
Gatekeeper host name specified on 
sender’s side?  Contact the network administrator.  
ƒ  The sender machine displays this 
error code when the sender fax is 
a Ricoh model. 
7  Enable H.323 SW is set to on?  Request the sender...