Panasonic Wv Np502 Operating Instructions Manual

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Maintenance of the camera [Maintenance]
System log check, firmware upgrade, and initialization of the setup menu\
 can be performed on this page.
The Maintenance page has 3 tabs; the [System log] tab, the [Upgrade] t\
ab and the [Default reset] tab.
Check the system log [System log]
Click the [System log] tab of the Maintenance page. (pages 20 and 21: How to display/operate the setup menu)
Up to 4 000 system logs can be saved on the SD memory card when the SD m\
emory card is inserted after...

82
Upgrade the firmware [Upgrade]
Click the [Upgrade] tab of the Maintenance page. (pages 20 and 21: How to display/operate the setup menu)
The current firmware can be checked and upgraded to the latest version o\
n this page. Contact the dealer for further
information about the firmware upgrade. 
[Model no.], [MAC address], [Serial no.], [Firmware
version], [IPL version], [HTML version], [IP address
(IPv6)], [Viewer software installation counter]
Information of each item will be displayed.
Step1...

83
Reset the settings/Reboot the camera [Default reset]
Click the [Default reset] tab of the Maintenance page. (pages 20 and 21: How to display/operate the setup
menu)
The settings and the HTML data of the camera can be initialized and rebo\
ot of the camera can be performed on this
page.
[Reset to the default  (Except the network settings)]
Click the [Execute] button to reset the settings to the
default. Note that the network settings will not  be reset.
It is impossible to operate the camera for...

84
Viewing Help
If you want to know anything about operation or setup methods on screen,\
 display the Help screen.
Displaying the Help screen
Step1
Click the [Setup] button. → The setup screen is displayed.
Clicking an underlined item win display the Help pop-
window. It is possible to configure the settings while dis-
playing the Help pop-up menu.
Step 2
Click the [Help] button. → The Help screen is displayed.
Step 3
When clicking an item, descriptions corresponding to
the clicked item will be displayed. 

85
About the displayed system log
Error indications relating to SMTP
Category
POP3 server error
SMTP server error
Internal errorAuthentication error.
Failed to find the
POP3 server.
Authentication error.
Undefined error.  Failed to resolve the mail server address
from DNS.
Failed to find the SMTP server. •
Entered user name or password may be
incorrect. Check if the mail settings are
configured correctly.
• The IP address of the server may be
incorrect. Check if the IP address of the
server is configured...

86
Category
Connection error
Connection error
Login Synchronizing with 
NTP succeeded. Internal error Internal errorNo response from the DDNS
server.
No response from the NTP server.
User name or IP address NTP update succeeded.  Undefined error.  User name or password isnt correct. 
IP address update failed.
Undefined error.  •
The designated IP address of the DDNS
may be incorrect. Check if the DDNS set-
tings are configured correctly.
• The DDNS server may be down. Ask the
network administrator.
• The...

•Is 554 selected for the HTTP port number? 
For the HTTP port number, select a port number other
than the following port numbers used by the camera.
The number used by the camera: 20, 21, 23, 25, 42,
53, 67, 68, 69, 110, 123, 161, 162, 554, 995, 
10 669, 10 670, 59 000 - 59 999, 60 000 - 61 000
73
87
•Are you accessing the wrong IP address? 
Check the connection as follows
With the Windows command prompt,
> ping IP address of the camera
If there is reply from the recorder, the connection is
normal.
If...

88
•Is Allow selected for FTP access to camera on the
[Network] tab of Network page?
It is necessary in advance to select Allow for FTP
access to camera on the [Network] tab of the
Network page.
•Is the viewer software installed on the PC?
Install the viewer software on a PC.
•Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
(1) Select Run … from the start menu of Windows
®.
(2) Enter dxdiag in the displayed dialog box and click the [OK] button.
If the version of DirectX...

•When Every time I visit the webpage is not selected
for Check for newer versions of stored pages: in the
Temporary Internet Files section, images sometimes
may not be displayed on the Live page.
In this case, do the following.
(1) Select Internet Options … from Tools on the
menu bar of Internet Explorer. The Internet
Options window will be displayed.
(2) When using Internet Explorer 7.0 Click the [Settings] button in the Browsing history
section on the [General] tab, and then select Every
time I visit...

90
•Is Real time selected for Alarm status update
mode?
•Press the [F5] key on the keyboard of the PC or click
the [Live] button.
25
7
•
Is the viewer software installed on the PC?
Confirm that the viewer software Network Camera
View4 is installed.
No image is displayed on the
Live page.
The alarm occurrence indica-
tion button, the [AUX] buttons
and the SD recording status
indicator on the Live page
do not display the current
status in real time.
4
•Is the viewer software installed on the PC?
Confirm...