Panasonic Wv Np502 Operating Instructions Manual

							81
Maintenance of the camera [Maintenance]
System log check, firmware upgrade, and initialization of the setup menu\
 can be performed on this page.
The Maintenance page has 3 tabs; the [System log] tab, the [Upgrade] t\
ab and the [Default reset] tab.
Check the system log [System log]
Click the [System log] tab of the Maintenance page. (pages 20 and 21: How to display/operate the setup menu)
Up to 4 000 system logs can be saved on the SD memory card when the SD m\
emory card is inserted after selecting
Use for SD memory card on the [SD memory card] tab ( page 26).
When Not use is selected for SD memory card, up to 100 system logs c\
an be saved on the built-in memory of the
camera.
When the saved system logs have reached the maximum number, the newer lo\
gs will overwrite the older system
logs. In this case, the oldest log is the first to be overwritten.
The system logs will be displayed in group of 100 logs each.
When using the SD memory card, the logs will be saved even when the powe\
r of the camera is turned off. When not
using the SD memory card, the logs will be deleted when the power of the\
 camera is turned off.
[Next 100 >>]
When clicking Next 100 >>, the next 100 system logs
will be displayed.
[
						

							82
Upgrade the firmware [Upgrade]
Click the [Upgrade] tab of the Maintenance page. (pages 20 and 21: How to display/operate the setup menu)
The current firmware can be checked and upgraded to the latest version o\
n this page. Contact the dealer for further
information about the firmware upgrade. 
[Model no.], [MAC address], [Serial no.], [Firmware
version], [IPL version], [HTML version], [IP address
(IPv6)], [Viewer software installation counter]
Information of each item will be displayed.
Step1
Contact the dealer and download the latest firmware
onto a PC.
Important: • A blank (space) cannot be used for the name of the
directory where the downloaded firmware to be
saved.
Step 2
Click the [Browse...] button and designate the down-
loaded firmware.
Step 3
Click the radio button respective to the desired option to
determine whether or not to initialize the settings after
completing the firmware upgrade.
Note: • Read the Readme file provided with the firmware
first and determine whether or not to reset the set-
tings to the defaults after the firmware upgrade.
Step 4
Click the [Execute] button.  → The confirmation window will be displayed. When
Do not reset the settings to the default after the
upgrade. is selected, the confirmation window will
not be displayed.
After completing the upgrade, delete temporary internet
files. ( page 91)
Important:
• Upgrade the firmware using a PC in the same sub-
net as the camera.
• Follow the instructions from the dealer when upgrad-
ing the firmware.
• Use the designated file (extension: img) for the
firmware upgrade.
• The name of the firmware to be used for the
upgrade should be np502_xxxxx.img. (The same
holds true for WV-NW502S.)
* (xxxxx indicates the version of the firmware.)
• Do not turn off the power of the camera during the
upgrade process.
• Do not perform any operation during upgrading and
wait until it completes.
• The following network settings will not be reset when
upgrading the firmware after selecting Reset the
settings to the default after completing the upgrade.
(Except the network settings).
On/Off for DHCP, IP address, subnet mask, default
gateway, HTTP port, line speed, bandwidth control
(bit rate), time & date
• The viewer software used on each PC should be
licensed individually. Refer to your dealer for the
software licensing. 
						

							83
Reset the settings/Reboot the camera [Default reset]
Click the [Default reset] tab of the Maintenance page. (pages 20 and 21: How to display/operate the setup
menu)
The settings and the HTML data of the camera can be initialized and rebo\
ot of the camera can be performed on this
page.
[Reset to the default  (Except the network settings)]
Click the [Execute] button to reset the settings to the
default. Note that the network settings will not  be reset.
It is impossible to operate the camera for around 2 min-
utes after the initialization.
[Load the default HTML files  (setup menu).]
Click the [Execute] button to reset the HTML files to the
default.
It is impossible to operate the camera for around 2 min-
utes after the initialization.
[Reset to the default and load the default HTML
files.]
Click the [Execute] button to reset the settings of the
camera and the HTML files to the default. Note that the
network settings will not be reset.
It is impossible to operate the camera for around 2 min-
utes after the initialization. [Reboot]
Click the [Execute] button to reboot
the camera.It is
impossible to operate the camera for around 2 minute s
after rebooting the camera.
Note:
• To initialize the network settings ( page 72), turn
on the power of the camera while holding down the
[INITIAL SET] button on the camera. The settings
including the network settings will be initialized. Wait
around 2 minute after releasing the button. The cam-
era will start up and the settings including the net-
work settings will be initialized.
• The notification function allows users to provide the
notification of the error to the specified mail address
and an original alarm destination when an error such
as no SD memory card insertion after the reboot or a
locked SD memory card insertion occurs. ( pages
61 and 62) 
						

							84
Viewing Help
If you want to know anything about operation or setup methods on screen,\
 display the Help screen.
Displaying the Help screen
Step1
Click the [Setup] button. → The setup screen is displayed.
Clicking an underlined item win display the Help pop-
window. It is possible to configure the settings while dis-
playing the Help pop-up menu.
Step 2
Click the [Help] button. → The Help screen is displayed.
Step 3
When clicking an item, descriptions corresponding to
the clicked item will be displayed. 
						

							85
About the displayed system log
Error indications relating to SMTP
Category
POP3 server error
SMTP server error
Internal errorAuthentication error.
Failed to find the
POP3 server.
Authentication error.
Undefined error.  Failed to resolve the mail server address
from DNS.
Failed to find the SMTP server. •
Entered user name or password may be
incorrect. Check if the mail settings are
configured correctly.
• The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.
• The POP3 server may be down. Ask the
network administrator.
• Entered user name or password may be
incorrect. Check if the mail settings are
configured correctly.
• An error occurred in the mail function.
Check if the mail settings are configured
correctly.
•
The designated IP address of the DNS
may be incorrect. Check if the DNS set-
tings are configured correctly.
• The DNS server may be down. Ask the
network administrator.
• The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.
• The SMTP server may be down. Ask the
network administrator.
Indication
Description
Category
FTP server error
Connection error
Internal error Failed to resolve the
FTP server address
from DNS.
Failed to find the FTP server.
File transfer error. 
Undefined error.  Passive mode error.
Log out failed. 
Failed to change the directory.
User name or password isnt correct.  •
The FTP server may be down. Ask the
network administrator.
• The FTP server settings may be incor-
rect. Check if the FTP settings are config-
ured correctly.
• The settings relating to the indicated item
may be incorrect. Check if the FTP set-
tings are configured correctly.
• An error occurred in the FTP function.
Check if the FTP settings are configured
correctly.
•
The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.
Indication
Description
Error indications relating to FTP 
						

							86
Category
Connection error
Connection error
Login Synchronizing with 
NTP succeeded. Internal error Internal errorNo response from the DDNS
server.
No response from the NTP server.
User name or IP address NTP update succeeded.  Undefined error.  User name or password isnt correct. 
IP address update failed.
Undefined error.  •
The designated IP address of the DDNS
may be incorrect. Check if the DDNS set-
tings are configured correctly.
• The DDNS server may be down. Ask the
network administrator.
• The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.
• The NTP server may be down. Ask the
network administrator.
• The login user name will be displayed
when On is selected for User auth..
• The IP address of the PC currently
accessing to the camera will be displayed
when On is selected for Host auth..
•
Time correction succeeded.
•
An error occurred in the NTP function.
Check if the NTP settings are configured
correctly.
•
Entered user name or password may be
incorrect. Check if the DDNS settings are
configured correctly.
• IP address update error occurred in the
DDNS server. Ask the network adminis-
trator.
• An error occurred in the DDNS function.
Check if the DDNS settings are config-
ured correctly.
Indication
Description
Category
Category Indication
Indication Description
Description
Error indications relating to DDNS
Error indications relating to NTP
Error indications relating to login 
						

							•Is 554 selected for the HTTP port number? 
For the HTTP port number, select a port number other
than the following port numbers used by the camera.
The number used by the camera: 20, 21, 23, 25, 42,
53, 67, 68, 69, 110, 123, 161, 162, 554, 995, 
10 669, 10 670, 59 000 - 59 999, 60 000 - 61 000
73
87
•Are you accessing the wrong IP address? 
Check the connection as follows
With the Windows command prompt,
> ping IP address of the camera
If there is reply from the recorder, the connection is
normal.
If not, proceed either of the following.
•Reboot the camera and change the IP address by
using the Panasonic IP setup software within 20
minutes after the restart.
• Reboot the camera while holding the [INITIAL SET]
button on the camera. The camera will be initialized
and the IP address will return to the default setting
192.168.0.10.
After the camera is initialized, access the camera
and set the IP address again. (When the camera is
initialized, all the settings of the camera previously
configured on the setup menus will be initialized.)
•Is the power of the camera on?
Check if the power of the camera is turned on.
•Is the LAN cable (category 5 or better) firmly connected
to the network connector of the camera?
Installation
Guide
Installation
Guide
• Are the set IP addresses valid?
•Is the link LED lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working correctly.
Check if the cables have any contact failure or if the
wiring is correct or not.
–
72
Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking an\
d trying the solution in the table or a prob-
lem is not described below.
Reference  pages
Cause/solutionSymptom
Cannot access from the web
browser.
Installation
Guide
72 
						

							88
•Is Allow selected for FTP access to camera on the
[Network] tab of Network page?
It is necessary in advance to select Allow for FTP
access to camera on the [Network] tab of the
Network page.
•Is the viewer software installed on the PC?
Install the viewer software on a PC.
•Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
(1) Select Run … from the start menu of Windows
®.
(2) Enter dxdiag in the displayed dialog box and click the [OK] button.
If the version of DirectX is older than 9.0c, upgrade it.
Cannot obtain images on the
SD memory card.
No image is displayed.
Cannot access from the web
browser.
73
4
–
• Is the entered password correct?
Restart the web browser and enter the password
again.
•Access to the SD memory card may be failed. Restart
the browser and retry to obtain images.
66
–
• Is the same IP address provided to other devices?
Are there contradictions between the address and the
network subnet to be accessed?

Are the IP addresses of the camera and the PC set in a
common subnet? Or is Use Proxy Server for the set-
tings of the web browser checked?
When accessing the camera in the same subnet, it is
recommended to enter the address of the camera in
the Don’t Use Proxy For These Addresses box.

Is the IP address of the default gateway set for the
camera correct? 
–
Reference 
pages
Cause/solutionSymptom 
						

							•When Every time I visit the webpage is not selected
for Check for newer versions of stored pages: in the
Temporary Internet Files section, images sometimes
may not be displayed on the Live page.
In this case, do the following.
(1) Select Internet Options … from Tools on the
menu bar of Internet Explorer. The Internet
Options window will be displayed.
(2) When using Internet Explorer 7.0 Click the [Settings] button in the Browsing history
section on the [General] tab, and then select Every
time I visit the webpage for Check for newer ver-
sions of stored pages: in the Temporary Internet
Files section on the Temporary Internet Files and
History Settings window.
(3) When using Internet Explorer 6.0 Click the [Settings…] button in the Temporary
Internet files section on the [General] tab, and then
select Every visit to the page for Check for newer
versions of stored pages: on the Settings win-
dow.
89
• When flicker occurs frequently, select Indoor scene
for Light control mode.
•Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness].Images are displayed
washed out.8
Flicker appears on the
screen.45
•Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness].No image is displayed (or too
dark).8
•Depending on the traffic of the network or the concen-
tration of access to the camera, there might be difficul-
ties displaying the camera picture. Request the camera
picture using the browser such as by pressing the [F5]
key, etc.
–
•Depending on the version of your browser, there might
be difficulties refreshing the picture, etc.
•Is the focus adjusted correctly?
Check if the focus is adjusted correctly.Images are displayed blurry.
The image is not being
refreshed.
Installation
Guide
InstallationGuide
Reference pages
Cause/solutionSymptom
No image is displayed on the
Live page.– 
						

							90
•Is Real time selected for Alarm status update
mode?
•Press the [F5] key on the keyboard of the PC or click
the [Live] button.
25
7
•
Is the viewer software installed on the PC?
Confirm that the viewer software Network Camera
View4 is installed.
No image is displayed on the
Live page.
The alarm occurrence indica-
tion button, the [AUX] buttons
and the SD recording status
indicator on the Live page
do not display the current
status in real time.
4
•Is the viewer software installed on the PC?
Confirm that the viewer software Network Camera
View4 is installed.
4
•Download of files using Internet Explorer may be dis-
abled. 
Click Internet Options on the Tool menu of Internet
Explorer
®, and [Security] tab. Then, click the [Custom
Level…] button to open the Security Setting window.
Under Download, select Enable for Automatic
prompting for file downloads. Click the [OK] button.
The Warning window will be displayed.
Click the [Yes] button. 
Cannot download the log list.–
• Are the microphone and the speaker connected cor-
rectly and firmly?
Confirm that they are connected correctly and firmly.
Cannot transmit audio to the
camera.
Installation
Guide
•Isn’t the write protect switch set to LOCK?
When the write protect switch is set to LOCK, avail-
able size/total size indication of the SD memory card to
be displayed on the [SD memory card] tab will be
**********KB/**********KB.
• Isnt the SD memory card out of order?
There are limited times to overwrite on an SD memory
card. When frequently overwritten, it may be at the end
of product life. It is recommended to replace the SD
memory card.
•Is the SD memory card inserted correctly?
Check if the SD memory card is inserted correctly.
•Is the SD memory card formatted?
Format the SD memory card.
Installation
Guide
28
–
–
Images cannot be saved on
the SD memory card.
Reference  pages
Cause/solutionSymptom