Panasonic Wv Np502 Operating Instructions Manual
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![Page 88
88
•Is Allow selected for FTP access to camera on the
[Network] tab of Network page?
It is necessary in advance to select Allow for FTP
access to camera on the [Network] tab of the
Network page.
•Is the viewer software installed on the PC?
Install the viewer software on a PC.
•Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
(1) Select Run … from the start menu of Windows
®.
(2) Enter dxdiag in the displayed dialog box and click the [OK] button.
If the version of DirectX...](http://img.usermanuals.tech/thumb/58/68511/w64_wv-np502_en_om_d-87.png "Page 88
88
•Is Allow selected for FTP access to camera on the
[Network] tab of Network page?
It is necessary in advance to select Allow for FTP
access to camera on the [Network] tab of the
Network page.
•Is the viewer software installed on the PC?
Install the viewer software on a PC.
•Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
(1) Select Run … from the start menu of Windows
®.
(2) Enter dxdiag in the displayed dialog box and click the [OK] button.
If the version of DirectX...")
![Page 89
•When Every time I visit the webpage is not selected
for Check for newer versions of stored pages: in the
Temporary Internet Files section, images sometimes
may not be displayed on the Live page.
In this case, do the following.
(1) Select Internet Options … from Tools on the
menu bar of Internet Explorer. The Internet
Options window will be displayed.
(2) When using Internet Explorer 7.0 Click the [Settings] button in the Browsing history
section on the [General] tab, and then select Every
time I visit...](http://img.usermanuals.tech/thumb/58/68511/w64_wv-np502_en_om_d-88.png "Page 89
•When Every time I visit the webpage is not selected
for Check for newer versions of stored pages: in the
Temporary Internet Files section, images sometimes
may not be displayed on the Live page.
In this case, do the following.
(1) Select Internet Options … from Tools on the
menu bar of Internet Explorer. The Internet
Options window will be displayed.
(2) When using Internet Explorer 7.0 Click the [Settings] button in the Browsing history
section on the [General] tab, and then select Every
time I visit...")
![Page 90
90
•Is Real time selected for Alarm status update
mode?
•Press the [F5] key on the keyboard of the PC or click
the [Live] button.
25
7
•
Is the viewer software installed on the PC?
Confirm that the viewer software Network Camera
View4 is installed.
No image is displayed on the
Live page.
The alarm occurrence indica-
tion button, the [AUX] buttons
and the SD recording status
indicator on the Live page
do not display the current
status in real time.
4
•Is the viewer software installed on the PC?
Confirm...](http://img.usermanuals.tech/thumb/58/68511/w64_wv-np502_en_om_d-89.png "Page 90
90
•Is Real time selected for Alarm status update
mode?
•Press the [F5] key on the keyboard of the PC or click
the [Live] button.
25
7
•
Is the viewer software installed on the PC?
Confirm that the viewer software Network Camera
View4 is installed.
No image is displayed on the
Live page.
The alarm occurrence indica-
tion button, the [AUX] buttons
and the SD recording status
indicator on the Live page
do not display the current
status in real time.
4
•Is the viewer software installed on the PC?
Confirm...")
![Page 91
91
Reference pages
Cause/solutionSymptom
•
Delete temporary internet files as follows.
(1) Select Internet Options… under Tools on the menu bar of Internet Explorer. The Internet
Options window will be displayed.
(2) Click the [Delete Files …] button in the Temporary
Internet files section on the [General] tab.
• The firewall function of the anti-virus software may be
filtering the port of the camera.
Exclude the port number of the camera from the list of
the port numbers to be filtered by the anti-virus...](http://img.usermanuals.tech/thumb/58/68511/w64_wv-np502_en_om_d-90.png "Page 91
91
Reference pages
Cause/solutionSymptom
•
Delete temporary internet files as follows.
(1) Select Internet Options… under Tools on the menu bar of Internet Explorer. The Internet
Options window will be displayed.
(2) Click the [Delete Files …] button in the Temporary
Internet files section on the [General] tab.
• The firewall function of the anti-virus software may be
filtering the port of the camera.
Exclude the port number of the camera from the list of
the port numbers to be filtered by the anti-virus...")
![Page 92
92
•This may occur due to the display adapter and driver
combination.
When this has occurred, first update the driver of the
display adapter to the latest version.
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows.
The following are descriptions for when Windows XP is
installed on the PC in use.
(1) Right-click on the desktop and select Properties from the displayed pop-up menu.
(2) Select Settingsfrom Display Properties, and
then click the [Advanced]...](http://img.usermanuals.tech/thumb/58/68511/w64_wv-np502_en_om_d-91.png "Page 92
92
•This may occur due to the display adapter and driver
combination.
When this has occurred, first update the driver of the
display adapter to the latest version.
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows.
The following are descriptions for when Windows XP is
installed on the PC in use.
(1) Right-click on the desktop and select Properties from the displayed pop-up menu.
(2) Select Settingsfrom Display Properties, and
then click the [Advanced]...")
![Page 93
93
•Click the information bar and select Always Allow
Pop-ups from This Site…. The dialog window saying
Allow pop-ups from this site? will be displayed.
Click the [Yes] button.
• Click the information bar and select Install ActiveX
Control.
The Security Warning window will be displayed.
Click the Install button on the displayed Security
Warning window.
Depending on the OS installed on the PC, the following may occur.
Follow the instructions below when the following has occurred. By perfor\
ming the...](http://img.usermanuals.tech/thumb/58/68511/w64_wv-np502_en_om_d-92.png "Page 93
93
•Click the information bar and select Always Allow
Pop-ups from This Site…. The dialog window saying
Allow pop-ups from this site? will be displayed.
Click the [Yes] button.
• Click the information bar and select Install ActiveX
Control.
The Security Warning window will be displayed.
Click the Install button on the displayed Security
Warning window.
Depending on the OS installed on the PC, the following may occur.
Follow the instructions below when the following has occurred. By perfor\
ming the...")
![Page 94
94
•When 120 DPI is not selected for DPI setting, they
may not be displayed correctly.
Click the [Settings] tab on the Properties window of
Screen (in the control panel), and then click the
[Advanced] button. Change the DPI setting to
Large size (120 DPI).
Images are not fit in the
frames.–
Reference
pages
Cause/solutionSymptom](http://img.usermanuals.tech/thumb/58/68511/w64_wv-np502_en_om_d-93.png "Page 94
94
•When 120 DPI is not selected for DPI setting, they
may not be displayed correctly.
Click the [Settings] tab on the Properties window of
Screen (in the control panel), and then click the
[Advanced] button. Change the DPI setting to
Large size (120 DPI).
Images are not fit in the
frames.–
Reference
pages
Cause/solutionSymptom")
91 Reference pages Cause/solutionSymptom • Delete temporary internet files as follows. (1) Select Internet Options… under Tools on the menu bar of Internet Explorer. The Internet Options window will be displayed. (2) Click the [Delete Files …] button in the Temporary Internet files section on the [General] tab. • The firewall function of the anti-virus software may be filtering the port of the camera. Exclude the port number of the camera from the list of the port numbers to be filtered by the anti-virus soft- ware. •Is Off selected for Link/Access LED on the Basic page? Select On for Link/Access LED. Images are not displayed or not refreshed smoothly. No LED lights. – – 25 H.264 (or MPEG-4) images are not displayed. • When “Network Camera View4” is deleted from a PC on which both the viewer software “Network Camera View3” and “Network Camera View4” are installed, H.264 (or MPEG-4) images may not be displayed. In this case, delete “Network Camera View3” from the PC and then install “Network Camera View4”. 4
92 •This may occur due to the display adapter and driver combination. When this has occurred, first update the driver of the display adapter to the latest version. If updating the driver does not solve the problem, adjust the hardware acceleration as follows. The following are descriptions for when Windows XP is installed on the PC in use. (1) Right-click on the desktop and select Properties from the displayed pop-up menu. (2) Select Settingsfrom Display Properties, and then click the [Advanced] button. (3) Click the [Troubleshoot] tab and disable the DirectDraw acceleration by adjusting the level of Hardware acceleration. – When displaying H.264 (or MPEG-4) images on two or more web browser windows, images from two or more cameras are displayed in sequence on a single browser window. Reference pages Cause/solutionSymptom
93 •Click the information bar and select Always Allow Pop-ups from This Site…. The dialog window saying Allow pop-ups from this site? will be displayed. Click the [Yes] button. • Click the information bar and select Install ActiveX Control. The Security Warning window will be displayed. Click the Install button on the displayed Security Warning window. Depending on the OS installed on the PC, the following may occur. Follow the instructions below when the following has occurred. By perfor\ ming the following solutions, other applica- tions and the security level may not be affected. The Information Bar expressed in the following symptom and solutions w\ ill be displayed just below the address bar only when there is information to communicate. The following message is dis- played on the information bar. Pop-up blocked. To see this pop-up or additional options, click here… The following message is dis- played on the information bar. This site might require the fol- lowing ActiveX control nwcv4setup.exe from Panasonic Corporation. Click here to install... Pop-up blocked. To see this pop-up or additional options, click here… – – Reference pages Cause/solutionSymptom • Click Internet Options… under Tools of the menu bar of Internet Explorer®, and then click the [Security] tab. Click Internet in the Select a Web content zone to specify its security settings: section. Then, click the [Custom Level…] button to open the Security Setting window. Under Miscellaneous, select Enable for Allow script-initiated windows without size or position constraints. Click the [OK] button. When the warning window is displayed, click the [Yes] button. An unnecessary status bar or scroll bar is displayed on the pop-up window. – Information Bar
94 •When 120 DPI is not selected for DPI setting, they may not be displayed correctly. Click the [Settings] tab on the Properties window of Screen (in the control panel), and then click the [Advanced] button. Change the DPI setting to Large size (120 DPI). Images are not fit in the frames.– Reference pages Cause/solutionSymptom
95 Directory structure of drive B Drive BFTP ALARM090101 090102 File name.01 0123 09010112.01 09010112.02 LOCAL PULL File name.01 09010112.01 09010112.02 00000000 00000000 LOG← Destination where images are to be saved by the SD memory recording function of Panasonic network disk recorder ← Destination where log files are to be saved Image failed to transmit to the FTP server by the FTP periodic image transmission function (Ex.img_09010101230000.jpg) Image captured at the alarm occurrence (Ex.img_09010101230000.jpg) Image saved manually (Ex.img_09010101230000.jpg)
Panasonic System Solutions Company, Unit Company of Panasonic Corporation of North America www.panasonic.com/business/ For customer support, call 1.800.528.6747 Three Panasonic Way 2H-2, Secaucus, New Jersey 07094 Panasonic Canada Inc.5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010 http://www.panasonic.ca Panasonic Sales CompanyPanasonic Puerto Rico, Inc. AVE 65de Inf, Km 9.5 Carolina, PR 00985 (787)750-4300 © Panasonic Corporation 2009 N0409-1069 3TR005907BZB Printed in China