Panasonic Voice Processing System Kx Tvs95 Subscribers Guide
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Subscriber’s Guide 21 TO RECORD A MESSAGE FOR IMMEDIATE DELIVERYYou can specify a maximum of 20 mailboxes as destinations for 1 message. Press 1 to end recording. 1 Press 2 to accept the message. 2 Record a message. TO SET DELIVERY TIME AND/OR PRIVATE STATUS or FOR IMMEDIATE DELIVERY To make the message private1 To return to a previous menu Follow the prompts according to your needs.2 Press 2 to accept the delivery time. 2 Enter the day of the month and press #.+ Day of the Month# On-hook. TO SET DELIVERY TIME Press 1. 1 Set delivery time.+ Delivery TimeFor example: 5:00 is entered as [5] and [#]. 5:15 is entered as [515][#].# or FOR IMMEDIATE DELIVERY 2 Press 1. 1 Press 2. for AM1 for PM Press 1 for AM or 2 for PM.2 TO SET DELIVERY TIME AND/OR PRIVATE STATUS Press 2 then return to a previous menu. 2 On-hook.
Subscriber’s Guide 22 3.2 Checking Mailbox Distribution This function allows you to check the status of messages, which you have recorded in your mailbox, for delivery to other mailboxes. 3.3 Setting up an External Message Delivery List Setting up an External Message Delivery List lets you send the same message to several outside parties and/or extensions with a single operation. Up to 2 lists can be maintained at the same time, and each list can contain up to 8 members.If you pause during the recording, you must restart it within 20 s or the VPS will stop recording automatically. You will not hear for AM, for PM when the System Administrator has set the time stamp of User Prompts as 24-h. See Note about the Day of the Month entry in Section 2.2 Replying to Messages. You can check the delivery status of up to 84 message transmissions. The System Administrator or the System Manager must authorize this feature before it can be used. 12 Log into your mailbox. Press 3 to check distribution status. Subscriber’s Main Menu3 Press 3 to cancel the message or delete verification. 3 Press 1 to delete distribution verification. 1 Press 2 to cancel message delivery. 2 On-hook. or IF THE MESSAGE HAS NOT BEEN RECEIVED
Subscriber’s Guide 23 3.4 Sending External Delivery Messages Use this feature to record and send external delivery messages. The System Administrator or the System Manager must authorize this feature before it can be used. Moreover, External Message Delivery has various limits (retry times, message length, max. messages for mailbox, etc.). If you have a problem, please contact your System Administrator. Log into your mailbox. Press 6. Enter the telephone number and wait. 6 Press 1 to add. 1 Press 1 to delete. 1 Press 1 or 2 to choose the delivery list. 1 1 2 Press 2. 2 Press 2. 22 or Press 3.3 Press 3. 3 On-hook. Subscriber’s Main Menu TO DELETE To delete all To delete one Make your selection. or Enter the Area Code. Area Code IF NEEDED Record the recipient’s name.Press 2 to add. 2 Enter a Line Access Code to seize a CO line. or Press 1 to add and repeat the steps.1 Press 2 to end. 2 On-hook. TO ADD MORE MEMBERS TO END TO AN OUTSIDE PARTY Line Access CodeTelephone No.or Enter the extension number. TO AN EXTENSION Extension No. To insert a pause or special command, enter the partial number and wait for the options menu. Press [5] to enter a pause. Press [4] to continue entering the telephone number.
Subscriber’s Guide 24 Log into your mailbox.Press 6. TO 1 RECIPIENT 6 Press 3. 3 Press 1. 11Subscriber’s Main Menu Press 1. or Press 1 or 2 for desired list.12or BY EXTERNAL MESSAGE DELIVERY LIST Press 2. 2 Press 1 to end recording. 1 Press 2 to accept. 2 Press 2 to accept. 2 Press # for immediate delivery. Record a message at the tone. IF DESIRED or# Set delivery time. For example: 5:00 is entered as [5] and [#]. 5:15 is entered as [515] [#].+# Day of the Month Enter the day of the month and press #.+ # On-hook. for AM1 for PM Press 1 for AM or 2 for PM.2 Enter the 4-digit password or press # to skip. or# Record the recipient’s name at the tone. Enter the Area Code. Area Code IF NEEDED Enter a Line Access Code to seize a CO line. TO AN OUTSIDE PARTY or Enter the extension number. TO AN EXTENSION Extension No. To insert a pause or special command, enter the partial number and wait for the options menu. Press [5] to enter a pause. Press [4] to continue entering the telephone number. Line Access Code Enter the telephone number and wait. Telephone No. Enter the 4-digit password or press # to skip. 4-digit Passwordor#4-digit Password Delivery Time Press 2 to accept. 2
Subscriber’s Guide 25 3.5 Receiving External Delivery Messages Use this feature to receive External Delivery Messages.The 4-digit password is not your password to log into your mailbox. You can decide it freely each time you send an external delivery message. Be sure to share the 4-digit password with the message receiver. You will not hear for AM, for PM when the System Administrator has set the time stamp of User Prompts as 24-h. See Note about the Day of the Month entry in Section 2.2 Replying to Messages. Important Note: When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add # after the telephone number (1112223333 in the example here): Example: 9P1112223333# Please contact your System Administrator for more explanation. The message will not be delivered if the password is incorrectly entered 3 times; however, the receiver will hear the following information depending upon system programming of the VPS: (1) If the Company Name is recorded, it will be played. (2) If the Callback Telephone Number has been registered, it will be played. (3) If the Extension of the Owner (i.e., sender) has been registered, it will be played. This information helps the receiver to track down the message (or sender) if the receiver cannot remember the password. It is possible for the receiver to be guided in a specified language (prompt). It is also possible for the receiver to select the language she wants. If you (as the sender of external messages) are interested in these options, please contact your System Administrator. 12 Pick up a call from the VPS. Press 1 to receive the message. 1 Press #. #4-digit Password Enter the password that the sender assigned.On-hook. IF NEEDED Press to end the call.
Subscriber’s Guide 26 3.6 Replying to External Delivery Messages Use this feature to reply to External Delivery Messages. 3.7 Checking and Setting External Message Delivery Status After recording external delivery messages, you can check the delivery schedule or review the specified recipients. You can only check the delivery status (to, if you wish, cancel delivery or change the delivery time and date) of messages that have not yet been delivered. Included in undelivered messages are messages for which the recipient could not correctly enter the password. After listening, you have the option of deleting messages or changing schedules. The System Administrator or the System Manager must authorize this feature before it can be used. Press 2 to reply. 2 Press 1 to end recording. 1 Press 2 to accept. 2 Press 1 or 2.To make the message private Otherwise 1 2 On-hook. Record a message. Pick up a call from the VPS. Press 1 to receive the message. 1 Press #. #4-digit Password Enter the password that the sender assigned. IF NEEDED
Subscriber’s Guide 27 Log into your mailbox.Press 6. 6 Press 1 to change the schedule or delete the message. 1 Press 3. 3 Press 2 to check the status. 2 On-hook. Subscriber’s Main Menu To cancel external message delivery1 To change the time and date Press 1 or 2.2
Subscriber’s Guide 28 4 Special Features 4.1 Call Transfer Status Use this feature to specify how the VPS should handle a call when a caller reaches your extension. The following options are available: Call Blocking, Call Screening, Intercom Paging, Calling a Beeper, Transfer to Mailbox or Disable All Transfer Services. 4.2 Covering Extension The caller goes to the covering extension in 3 ways: One way is via the Automated Attendant Service when the Incomplete Call Handling Status has enabled Covering Extension Transfer Status (see 4.3 Incomplete Call Handling Status). The second way is during a Personal Greeting announcement—if the caller presses [0] while a Personal Greeting is being played, she is sent to the covering extension or to an operator (if the covering extension is not specified). The third way is while recording a message—if the caller presses [0] while leaving a message, she is sent to the covering extension or to an operator (if the covering extension is not specified). The Intercom Paging feature is available only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see APT Integration and DPT Integration in the Glossary). To activate this feature, your System Administrator must assign a Covering Extension to your mailbox. Log into your mailbox.Press 4. Subscriber’s Main Menu On-hook. 4 Press 1. 1 To enable Call Blocking To enable Call Screening To enable Intercom Paging To enable Beeper Access To enable Transfer to Mailbox Follow the prompts according to your needs.1 2 3 4 5 To disable All Transfer Service6
Subscriber’s Guide 29 4.3 Incomplete Call Handling Status Calls are considered incomplete if there is no answer or if the line is busy. The Incomplete Call Handling Status has six options: (1) record a message from the caller; (2) transfer the caller to a covering extension; (3) page the mailbox owner by intercom (Intercom Paging); (4) notify the mailbox owner via a beeper; (5) transfer the caller to the operator; or (6) let the caller try another extension.The caller will not know to press [0] for transfer to your covering extension. Therefore, the caller must be instructed. For example, you might record the Busy Greeting in this way: Hi, this is Cindy. Sorry, but I am busy with another call right now. If you press [0] now, you will be transferred to my secretary. Otherwise, please leave a message after you hear the tone. Log into your mailbox. Press 4. Subscriber’s Main Menu On-hook. 4 Press 2. 2 Enter the extension number. Extension No. WHEN YOU REASSIGN THE COVERING EXTENSION Press 1 to change. 1 Enter the new extension number. Extension No. Press 2 to accept. 2 or On-hook. To set Leaving a Message Status To set Covering Extension Transfer Status To set Intercom Paging Status To set Beeper Access Status To set Operator Transfer Status Follow the prompts according to your needs. 1 2 3 4 5 To set Returning to Top Menu Automated Attendant Service Status6 Log into your mailbox. Press 4. Subscriber’s Main Menu4 Press 4. 4 Make your selection. 2 1To change To accept
Subscriber’s Guide 30 4.4 Message Reception Mode Use this feature to direct callers to either your regular or interview mailbox. This mode is effective for: (1) Incomplete Call Handling Service (when the subscriber’s line is busy, or she cannot take the call, or when she has enabled Call Blocking), and (2) when the transfer destination of calls is set to a Logical Extension.The Intercom Paging feature is available only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see APT Integration and DPT Integration in the Glossary). Not all subscribers have an interview mailbox. The System Administrator or the System Manager must assign an interview mailbox. On-hook.Log into your mailbox. Press 4. Subscriber’s Main Menu4 Press 3. 3 Press 1 to change. (Interview Mode/Message Recording Mode) 1