Panasonic Voice Processing System Kx Tvs95 Subscribers Guide

							Thank you for purchasing the Panasonic Model KX-TVS95/KX-TVS125/
KX-TVS225/KX-TVS325 Voice Processing System. 
Please read this manual carefully before using this product and save this manual 
for future use.
KX-TVS95/KX-TVS125
 KX-TVS225/KX-TVS325
Voice Processing System
Subscribers Guide
Model 
						

							Subscriber’s Guide
2
Introduction
The Panasonic Voice Processing System (VPS) is a powerful tool used to 
manage your voice communications and increase your productivity through the 
use of your voice mailbox. As a subscriber (the owner of a VPS mailbox), you 
can:
 Send a message to one or more people inside or outside of your office.
 Transfer messages (with your annotation) to other VPS subscribers.
 Receive messages from any touchtone telephone.
 Be called at an outside telephone or be notified through your beeper, 
when there are messages stored in your mailbox.
 Be notified by the message-waiting lamp on your extension that there 
are messages stored in your mailbox.
 Screen your calls.
 Create a Personal Custom Service for your callers.
 And more...
List of Enhancements
Compared to the KX-TVS90/KX-TVS120/KX-TVS220/KX-TVS320 Voice 
Processing System, these models are enhanced by the following new features:
Personal Custom Service
Allows a subscriber to set the following Custom Services in her personal 
greeting (Personal Custom Service):
 Transfer to Mailbox
 Transfer to Extension
 Transfer to Outside
Custom Service
 VM Service (Voice Mail Service)
 AA Service (Call Transfer Service)
A caller can select a desired service from those above while listening to 
the personal greeting or recording a message. (See 4.19 Setting 
Personal Custom Service.)
Subscriber Tutorial
When a subscriber accesses her mailbox for the first time, the VPS 
guides her to set up the mailbox with some Help messages. Simply by 
following the messages, she can set up these items:
Password
Thank you for purchasing the Panasonic Model KX-TVS95/KX-TVS125/
KX-TVS225/KX-TVS325 Voice Processing System. 
						

							Subscriber’s Guide
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Owner’s Name
Personal Greetings (No Answer Greeting/Busy Greeting/After Hours 
Greeting)
(See 1.2 Subscriber Tutorial.)
Toll Saver
Allows a subscriber to check her mailbox from a pre-assigned DID/
Caller ID number without necessarily making the VPS answer the call. 
Without Toll Saver, the VPS will always answer the call and therefore 
she will incur toll charges. With Toll Saver, the VPS can let her know that 
there are no new messages without answering her call. (See 4.18 
Setting Telephone Numbers for Toll Saver.)
Getting Started
Numbers to Know
You must have the following information before you begin:
The extension number(s) of the VPS.
Your mailbox and extension number.
The System Manager’s phone number.
Basic Steps
When using your mailbox for the first time, you must read Section 1:Mailbox 
Setup and perform the key setup procedures described. You must customize 
your mailbox before sending or receiving messages.
Identify yourself as the owner of your mailbox by setting the following:
Recording Personal Greetings
Recording Your Name
Setting Your Password
Panasonic World Wide Web Address: http://www.panasonic.com
for customers in the United States or Puerto Rico.This symbol identifies important notes about the operation being 
described.
The voice prompt will guide you in every step of programming.
Some features described in this manual are available with APT/
DPT Integration only. APT Integration is only available for the KX-
TVS95. 
						

							Subscriber’s Guide
4
Structure of the Manual
This manual consists of the following sections:
Section 1 Mailbox Setup
Describes the procedures for customizing your mailbox.
Section 2 Receiving Messages
Explains how to access and manage received messages.
Section 3 Sending Messages
Tells you how to send messages, including recording and delivery.
Section 4 Special Features
Describes how to set up the special features for your mailbox.
Appendix
Glossary 
						

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Table of Contents
1 Mailbox Setup ............................................................... 7
1.1 Logging in to Your Mailbox ............................................................ 7
1.2 Subscriber Tutorial......................................................................... 8
1.3 Changing and Erasing Personal Greetings.................................. 11
1.4 Changing and Clearing Your Password....................................... 13
1.5 Changing and Erasing Your Name .............................................. 13
1.6 Service Access Commands ......................................................... 14
2 Receiving Messages .................................................. 15
2.1 Receiving Messages .................................................................... 15
2.2 Replying to Messages.................................................................. 16
2.3 Message Transfer ........................................................................ 17
2.4 Accessing Your Mailbox from an Outside Telephone .................. 19
3 Sending Messages ..................................................... 20
3.1 Delivering Messages to Other Subscribers.................................. 20
3.2 Checking Mailbox Distribution...................................................... 22
3.3 Setting up an External Message Delivery List ............................. 22
3.4 Sending External Delivery Messages .......................................... 23
3.5 Receiving External Delivery Messages........................................ 25
3.6 Replying to External Delivery Messages ..................................... 26
3.7 Checking and Setting External Message Delivery Status ............ 26
4 Special Features ......................................................... 28
4.1 Call Transfer Status ..................................................................... 28
4.2 Covering Extension ...................................................................... 28
4.3 Incomplete Call Handling Status .................................................. 29
4.4 Message Reception Mode ........................................................... 30
4.5 Personal Group Distribution Lists ................................................ 31
4.6 Deleting Group Distribution Members .......................................... 32
4.7 Deleting Group Distribution List Names ....................................... 32 
						

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4.8 Message Waiting Notification....................................................... 32
4.9 Interview Mailbox ......................................................................... 35
4.10 Recording Personal Greetings for Caller ID................................. 36
4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID..... 37
4.12 Personal Caller Name Announcement......................................... 38
4.13 Live Call Screening ...................................................................... 40
4.14 Recording a Two-Way Conversation ........................................... 40
4.15 Setting Telephone Numbers for Call Forwarding to CO .............. 41
4.16 Remote Call Forwarding Set ........................................................ 42
4.17 Setting Telephone Numbers for Call Transfer to CO ................... 44
4.18 Setting Telephone Numbers for Toll Saver .................................. 45
4.19 Setting Personal Custom Service ................................................ 46
A Appendix ..................................................................... 49
A1 Quick Reference .......................................................................... 49
Glossary ............................................................................. 50 
						

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1 Mailbox Setup
1.1 Logging in to Your Mailbox
Before you access Subscriber Services, you must first open your mailbox.
Off-hook.
Extn. No. of VPS
Enter the extension 
number of the VPS.
FROM YOUR EXTENSION
or
FROM ANOTHER EXTENSION
FROM YOUR  EXTENSION
(When the Direct Mailbox Access is enabled)
IF YOU HAVE SET YOUR PASSWORD
Password
Enter the password and press #.
#+
1
3
4
5
6
2
To receive a message
To deliver a message
To check the mailbox distribution
For automated attendant status
For mailbox management
For other features)
To end this call
Follow the prompt according to your needs. (
WHEN YOU LOG IN FOR THE FIRST TIME
Go to Section 1.2 Subscriber Tutorial 
to set up your mailbox, then repeat 
the procedure here from the beginning. 
						

							Subscriber’s Guide
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FROM ANOTHER EXTENSION
1.2 Subscriber Tutorial
When you access your mailbox for the first time, the VPS guides you to set up 
the mailbox with some Help messages. Simply by following the messages, you 
can set up these items:
Password
Owner’s Name
Personal Greetings (No Answer Greeting/Busy Greeting/After Hours 
Greeting)
Callers will hear your personal greeting message(s) after reaching your 
mailbox. If you set Personal Custom Service menus in your mailbox, you should 
record the appropriate greeting message(s) to guide callers to select a desired 
service (e.g., Transfer to Outside) among the preset Personal Custom Services 
(see 4.19 Setting Personal Custom Service). Personal greeting messages for 
Voice Mail Service are always followed by a tone and a chance to leave a 
message. Therefore, your personal greeting should say please leave a 
message at the tone; otherwise your callers may be confused.
The System Administrator or the System Manager must authorize 
this feature before it can be used.
You may be asked to enter a default password after logging into 
your mailbox. If you do not know this password, ask your System 
Administrator.
#6 +
Press # and 6.Press     and enter 
your mailbox number. 
+Mailbox no.
IF YOU HAVE SET YOUR PASSWORD
Password
Enter the password
and press #.
#+
1
3
4
5
6
2
To receive a message
To deliver a message
To check the mailbox distribution
For automated attendant status
For mailbox management
For other features)
To end this call
Follow the prompts according to 
your needs.
(
WHEN YOU LOG IN FOR THE FIRST TIME
Go to Section 1.2 Subscriber Tutorial 
to set up your mailbox, then repeat 
the procedure here from the beginning. 
						

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Log into your 
mailbox.
Subscriber’s 
Main Menu
Press 2 
to accept.
2
IF NEEDED
Default Password
Enter the default password 
and press #.
#+
Listen to the Tutorial Top Menu before setting up your mailbox.
Listen to the Help message to set your password.
Welcome to the Panasonic Voice Mail System. 
This is the Subscriber Tutorial service. In this
service, you can set your password, record your
name and record your personal greetings before
you use this system...
You can set your password 
to a maximum of 10 digits...
SET OR SKIP YOUR PASSWORD FOR THE FIRST TIME 
Password
Enter the password and press #, 
or press # to skip.
#+
Press 2 
to accept.
2
Press 1 
to change.
1
CHANGE OR CLEAR YOUR DEFAULT PASSWORD
New Password
Enter the new password and press #,
or press # to clear.
##+
or
or
SET PASSWORD
#or 
						

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10
If you decide to use the pre-recorded System Greeting, 
you need to erase the greeting you recorded here. See 
1.3 Changing and Erasing Personal Greetings.
We strongly recommend that you set the password to 10 digits for 
maximum protection against hackers. Please avoid using obvious 
number combinations for the password.
The VPS guides you to record No Answer Greeting, Busy Signal 
Greeting, and After Hours Greeting in this order.
The Help message for Personal Greetings is only played when you 
record No Answer Greeting. It is not played for Busy Signal 
Greeting and After Hours Greeting.
Press 2 
to accept.
2
Listen to the Help message
to record Owner’s Name.
Listen to the Help message to record greetings.
Please record your name.
It is used in the following way...
When any caller leaves a 
message for your mailbox,
your Personal Greeting is 
played before the recording...
RECORD OWNER’S NAME
RECORD GREETINGS (NO ANSWER/BUSY SIGNAL/AFTER HOURS)
State the name
at the tone.
Record greeting 
at the tone.
Press 1 to 
end recording.
12 1To accept To review
3To erase and 
record again
4To add
To erase and exit
CONFIRM YOUR  SETTINGS
Press 1 to confirm your settings.
1
On-hook.