Panasonic Network Camera Wv Sud638 Operating Instructions

							16.2  Installing Panasonic “IP Setting Software”On the CD launcher window, click the [ Install] button next to [IP Setting Software] to display the Panasonic  “IP
Setting Software” installation window. Confirm the following settings before starting the installation.
Select the Panasonic “IP Setting Software” to install.
Select where to create the Panasonic IP setting shortcut icon when the Panasonic “IP Setting Software”
is installed.
Specify which folder on the PC to install the Panasonic “IP Setting Software” to.
Click the [Install] button to start the installation.
Note
•To uninstall the Panasonic “IP Setting Software” delete the shortcut icon from where you specified it
to be installed  (the default is on the desktop) during installation and the [ EasyIPConfig] folder from the
folder (the default is C:\Panasonic) you specified during installation.
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							16.3  Installing the manualsOn the CD launcher window, click the [ Install] button next to [ Manual] to display the Manual installation window.
Confirm the following settings before starting the installation.
Select which manuals to install. The camera models that the manuals support are displayed in  B “Model
List”.
The camera models that are supported by the manuals selected in  A are displayed here.
Select where to create the manuals shortcut icon when the manuals are installed.
Specify which folder on the PC to install the manuals to.
Click the [Install] button to start the installation.
Note
•To uninstall the manuals delete the shortcut icon from where you specified it to be installed  (the default
is on the desktop) during installation and the [Manual] folder from the folder (the default is C:
\Panasonic) you specified during installation.
16.4  Installing the Viewer software The Viewer software  (Network Camera View 4S) must be installed on the PC in order to display camera images.
On the CD launcher window, click the [Install] button next to [Viewer Software], and follow the instructions
displayed on the window to install the software. A message is displayed if a PC that does not have the Viewer
software installed tries to access the camera. Install the software by following the instructions displayed on the
window. Refer to page 4 for further information.
Note
•To uninstall the Viewer software, follow the steps below depending on the OS used on your PC.
Delete [Network Camera View 4S] from [Control Panel] - [Programs] - [Uninstall a program].
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							16.5  Configure the network settings of the camera
using the Panasonic “IP Setting Software” It is possible to perform the network settings of the camera using the “IP Setting Software” on the provided
CD-ROM. When using multiple cameras, it is necessary to configure the network settings of each camera
independently. If the Panasonic  “IP Setting Software ” does not work, access the  “Network” page from the setup
menu of the camera in the browser and perform settings separately. ( ®page 126)
IMPORTANT
•The  “Windows Security Alert ” window may be displayed when starting the  “IP Setting Software ”. In this
case, disable “User Account Control” from the control panel.
• Panasonic “IP Setting Software” is inoperable in other subnets via the same router.
• This camera cannot be displayed or set with an older version of the  “IP Setting Software ” ( version 2.xx).
• Due to security enhancements in “IP Setting Software”, “Network Settings” of the camera to be
configured cannot be changed when around 20 minutes have passed after turning on the power of the
camera. (When the effective period is set to “20min” in the “Easy IP Setup accommodate period”.)
However, settings can be changed after 20 minutes for cameras in the initial set mode.
1. To start the Panasonic “IP Setting Software”, click the [Run] button next to [IP Setting Software] from the
CD launcher menu window, or double -click on the shortcut icon created after installing the software on the
PC.
• The License Agreement will be displayed. Read the Agreement and choose  “I accept the terms in the
license agreement”, and click [OK].
• The “IP Setting Software” screen is displayed. If a camera is found, information about it, such as the
MAC address and IP address, is displayed.
2. Click the [Access Camera] button after selecting the MAC address/IP address of the camera to be
configured.
Note
•When using a DHCP server, the IP address assigned to the camera can be displayed by clicking
the [Search] button of the “IP Setting Software”.
• When duplicate IP addresses are used, the number of the camera with the duplicate address is
displayed in overlap.
• The displayed camera information is not automatically updated. Click the [ Search] button to update
the information.
• It is possible to change the “Camera list” display between IPv4 addresses and IPv6 addresses in
accordance with the protocol in use.
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							•The information displayed can be sorted by clicking the title of each displayed item.
• When the [Network Settings] button is clicked, the “Network Settings” screen is displayed and
network settings can be changed. For further information, refer to page 194.
3. When the viewer software  “Network Camera View 4S ” installation screen is displayed, follow the on -screen
instructions to install the software. (The viewer software “Network Camera View 4S” is installed from the
camera.)
• The “Live” page of the camera is displayed.
• If the viewer software  “Network Camera View 4S ” cannot be installed or images are not displayed, click
the [Install] button next to [Viewer Software] from the CD launcher window to install the software.
Changing Network Settings
When changing settings related to the network settings, such as connection mode, IP address, and subnet
mask, click the [Network Settings] button in [IP Setting Software] screen.
The “Network Settings” screen is displayed. Enter each item and then click the [Save] button.
Note
•By unchecking the “Wait for camera restarting.” checkbox, multiple cameras can be continuously
configured.
• For further information about each setting of the “Network Settings” page, refer to page 126.
IMPORTANT
•It may take for around 2 minutes to complete to upload the settings to the camera after clicking the
[Save] button. The settings may be invalidated when the LAN cable is disconnected before
completing the upload. In this case, perform the settings again.
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							•When using a firewall (including software), allow access to all UDP ports.Operating Instructions195
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							17   About the displayed system log
Error indications relating to SMTPCategoryIndicationDescriptionPOP3 server errorAuthentication error.• Entered user name or password may be
incorrect. Check if the E-mail settings are
configured correctly.Failed to find the POP3 server.• The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.
• The POP3 server may be down. Ask the
network administrator.SMTP server errorAuthentication error.• Entered user name or password may be
incorrect. Check if the E-mail settings are
configured correctly.Failed to resolve the E-mail server
address from DNS.• The designated IP address of the DNS
may be incorrect. Check if the DNS
settings are configured correctly.
• The DNS server may be down. Ask the
network administrator.Failed to find the SMTP server.• The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.
• The SMTP server may be down. Ask the
network administrator.Internal errorUndefined error.• An error occurred in the E-mail function.
Check if the E -mail settings are configured
correctly.
Error indications relating to FTP
CategoryIndicationDescriptionFTP server errorFailed to resolve the FTP server
address from DNS.• The FTP server may be down. Ask the
network administrator.
• The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.Failed to find the FTP server.Connection errorFile transfer error.• The FTP server settings may be incorrect.
Check if the FTP settings are configured
correctly.
• The settings relating to the indicated item
may be incorrect. Check if the FTP
settings are configured correctly.Passive mode error.Log out failed.Failed to change the directory.User name or password isn ’t correct.196Operating Instructions
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							CategoryIndicationDescriptionInternal errorUndefined error.•An error occurred in the FTP function.
Check if the FTP settings are configured
correctly.
Error indications relating to “Viewnetcam.com”
CategoryIndicationDescriptionAccess test errorAccess test error• Port forwarding may not be configured for
the router. Refer to the manuals provided
with the router in use to enable the UPnP
setting.Viewnetcam.com
server errorFailed to resolve the
Viewnetcam.com server address
from DNS.• The designated IP address of the DNS
may be incorrect. Check if the DNS
settings are configured correctly.
• The DNS server may be down. Ask the
network administrator.Connection errorNo response from the
Viewnetcam.com server.• The “Viewnetcam.com” server may be
down. Ask the network administrator.File transfer error.Internal errorUndefined error.• An error relating to the
“Viewnetcam.com” function occurred.
Check if the “Viewnetcam.com” settings
are configured correctly.
Error indications relating to Dynamic DNS Update
CategoryIndicationDescriptionDDNS server errorFailed to resolve the DDNS server
address from DNS.• The designated IP address of the DNS
may be incorrect. Check if the DNS
settings are configured correctly.
• The DNS server may be down. Ask the
network administrator.Connection errorNo response from the DDNS server.• The DDNS server may be down. Ask the
network administrator.Same host name has registered.• The same host name has already been
registered in the DDNS server. Check if
the DDNS Update settings are configured
correctly.Internal errorUndefined error.• An error occurred in the DDNS function.
Check if the DDNS Update settings are
configured correctly.Operating Instructions197
17 About the displayed system log 
						

							Error indications relating to NTPCategoryIndicationDescriptionConnection errorNo response from the NTP server.•The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.
• The NTP server may be down. Ask the
network administrator.Internal errorUndefined error.• An error occurred in the NTP function.
Check if the NTP settings are configured
correctly.Synchronizing with
NTP succeeded.NTP update succeeded.• Time correction succeeded.
Log indications relating to HTTPS
CategoryIndicationDescriptionHTTPSCertificate Signing Request -
Generated• Generation of the CSR  (Certificate Signing
Request) is complete.CA Certificate - Installed• Installation of the server certificate is
complete.CA Certificate - Deleted• Deletion of the server certificate is
complete.Previous CRT key - Applied• Previous CRT key is applied.CRT key - Generated•Generation of the CRT key is complete.
Log indications relating to login
CategoryIndicationDescriptionLoginUser name or IP address•The login user name will be displayed
when “On” is selected for “User auth.”.
• The IP address of the PC currently
accessing to the camera will be displayed
when “On” is selected for “Host auth.”.198Operating Instructions
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							Error indications relating to Panasonic alarm protocol notificationCategoryIndicationDescriptionPanasonic alarm
protocol notification
errorFailed to find destination of
notification.• The IP address of the destination of
notification may be incorrect. Check if the
IP address of the destination of notification
is configured correctly.
• The destination of notification may be
down. Ask the network administrator.Failed to resolve destination addr.
from DNS.• The DNS server settings may be incorrect.
Check if the DNS settings are configured
correctly.
• The DNS server may be down. Ask the
network administrator.
Error indications relating to HTTP alarm notification
CategoryIndicationDescriptionHTTP alarm
notification errorFailed to find destination of
notification.• The IP address of the destination of
notification may be incorrect. Check if the
IP address of the destination of notification
is configured correctly.
• The destination of notification may be
down. Ask the network administrator.Failed to resolve destination addr.
from DNS.• The DNS server settings may be incorrect.
Check if the DNS settings are configured
correctly.
• The DNS server may be down. Ask the
network administrator.
Error indications relating to setting status
CategoryIndicationDescriptionInstallation statusInstallation status error• Failed to automatically determine the
setting status. Confirm the setting status of
the camera again and then connect the
power again.Operating Instructions199
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							18   TroubleshootingBefore asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.SymptomCause/solutionReference pagesCannot access from the web
browser.• Is the LAN cable (category 5e or better) firmly
connected to the network connector of the camera?Important
Information • Is the link indicator lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working
correctly. Check if the cables have any contact
failure or if the wiring is correct or not.Important
Information • Is the power of the camera on?
Check if the power of the camera is turned on.Important
Information • Are the set IP addresses valid?126 •Are you accessing the wrong IP address?
Check the connection as follows.
With the Windows command prompt, > ping “IP
address of the camera”.
If there is reply from the camera, the connection is
normal.
If there is no reply, check the connection with the
following methods using a computer connected to
the same network as the camera. If the firewall
settings on the PC are enabled, temporarily disable
them before performing settings on the camera.
– Start the Panasonic “IP Setting Software”,
confirm the camera's IP address, and then
access that IP address.
– If the network settings  (IP address, subnet mask,
and default gateway) are incorrect, reboot the
camera and change the network settings by
using the Panasonic  “IP Setting Software ” within
20 minutes after the restart.
– In networks that do not have a DHCP server, the
IP address of the camera will be configured to
“192.168.0.10”  when the camera is rebooted by
holding the INITIAL SW on the camera. After the
camera is initialized, access the camera and set
the IP address again. (When the camera is
initialized, all the settings of the camera
previously configured on the setup menus will be
initialized.)193200Operating Instructions
18 Troubleshooting