Panasonic Network Camera Wv Sud638 Operating Instructions

SymptomCause/solutionReference pages •Is “554” selected for the HTTP port number?
For the HTTP port number, select a port number
other than the following port numbers used by the
camera. The number used by the camera: 20, 21,
23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 443,
554, 995, 10669, 10670, 59000 - 61000128 • Is the same IP address provided to other devices?
Are there contradictions between the address and
the network subnet to be accessed?
When the camera and the PC are connected in
the same...

SymptomCause/solutionReference pages•Is the setting of port forwarding configured for the
router?
To enable the access to the camera via the Internet,
it is necessary to perform the port forwarding setting
when the router in use does not support the UPnP
function. Refer to the manuals provided with the
router for further information.
• Is UPnP function of the router disabled?
Refer to the manuals provided with the router in use
to enable the UPnP function.
• Is packet filtering set for the router to...

SymptomCause/solutionReference pages•Are you accessing another camera in the same local
network via a proxy server?
Configure the web browser to not use the proxy
server.-• Are two or more users browsing the camera images
simultaneously?
It may take time to display the screen or refresh
interval may become slower when two or more users
browse the camera images simultaneously.-Cannot access the camera
from a cellular phone.• Is the URL correct? Or is  “/mobile” missing at the end
of the URL?
Check if the...

SymptomCause/solutionReference pagesUser registration for the
“Viewnetcam.com” service
fails.• Is the registered E-mail address correct?
When an E -mail with the  “Viewnetcam.com”  website
link is not received, the registered E-mail address
may be incorrect. Visit the “Viewnetcam.com”
website (http://www.viewnetcam.com/) to register
the correct E-mail address.-No image is displayed.• Is the viewer software installed on the PC?
Install the viewer software on a PC.4• Is the cellular phone in use support...

SymptomCause/solutionReference pagesThe image is not being
refreshed.• Depending on the version of your browser, there
might be difficulties refreshing the picture, etc.Important
Information• Depending on the traffic of the network or the
concentration of access to the camera, there might
be difficulties displaying the camera picture.
Request the camera picture using the web browser
such as by pressing the [F5] key, etc.-No image is displayed (or too
dark).• Is the brightness setting set at an...

SymptomCause/solutionReference pagesShortcut icon of the camera is
not displayed on “Network” of
the PC.• Is the Windows component of UPnP added?
Add the component to the PC in use.139Images are not displayed or
not refreshed smoothly.• Delete temporary internet files as follows.
1. Select “Internet Options...” under “Tools” on the
menu bar of Internet Explorer. The “Internet
Options” window will be displayed.
2. Click the [Delete Files...] button in the
“Temporary Internet Files” section on the...

SymptomCause/solutionReference pagesA black object (wiper) is
visible in the “Live” page.• Click the [ Execute] button of  “Position refresh ” in the
[Default reset] tab of the “Maintenance” page. By
performing a position refresh, the wiper will go back
to its initial position.
If repeatedly performing position refresh does not
improve the situation, there may be a problem with
the wiper. Contact the dealer for assistance.-Operating Instructions207
18 Troubleshooting 

Information BarDepending on the OS installed on the PC, the following may occur. Follow the instructions below when the
following has occurred. By performing the following solutions, other applications may not be affected.
When using Internet Explorer 9, Internet Explorer 10, or Internet Explorer 11:
The “Information Bar” ( A) expressed in the following symptom and solutions will be displayed just below the
address bar only when there is information to communicate.
When using Internet Explorer 8:
The...

SymptomCause/solutionReference pagesThe following message is
displayed on the information
bar.
“This site might require the
following ActiveX control
'nwcv4Ssetup.exe' from
'Panasonic System Networks
Co.,Ltd.'. Click here to
install...” (Internet Explorer 8)• Click the information bar and select “Install
ActiveX Control”.
The  “Security Warning ” window will be displayed.
Click the [Install] button on the displayed
“Security Warning” window.-The following message is
displayed on the...

210Operating Instructions
Notes