Panasonic Network Camera Wv Sfv481 Operating Instructions

20   TroubleshootingBefore asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.SymptomCause/solutionReference pagesCannot access from the web
browser.• Is the LAN cable (category 5 or better) firmly
connected to the network connector of the camera?Installation Guide • Is the link indicator lit?
When it is not lit, connection to a LAN may not be...

SymptomCause/solutionReference pages •Is “554” selected for the HTTP port number?
For the HTTP port number, select a port number
other than the following port numbers used by the
camera. The number used by the camera: 20, 21,
23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 443,
554, 995, 10669, 10670, 59000 - 61000161Cannot access from the web
browser.• Is the same IP address provided to other devices?
Are there contradictions between the address and
the network subnet to be accessed?
When the camera and...

SymptomCause/solutionReference pages•Is the setting of port forwarding configured for the
router?
To enable the access to the camera via the Internet,
it is necessary to perform the port forwarding setting
when the router in use does not support the UPnP
function. Refer to the manuals provided with the
router for further information.
• Is UPnP function of the router disabled?
Refer to the manuals provided with the router in use
to enable the UPnP function.
• Is packet filtering set for the router to...

SymptomCause/solutionReference pages•Are you accessing another camera in the same local
network via a proxy server?
Configure the web browser to not use the proxy
server.-• Are two or more users browsing the camera images
simultaneously?
It may take time to display the screen or refresh
interval may become slower when two or more users
browse the camera images simultaneously.-Cannot access the camera
from a cellular phone.• Is the URL correct? Or is  “/mobile” missing at the end
of the URL?
Check if the...

SymptomCause/solutionReference pagesUser registration for the
“Viewnetcam.com” service
fails.• Is the registered E-mail address correct?
When an E -mail with the  “Viewnetcam.com”  website
link is not received, the registered E-mail address
may be incorrect. Visit the “Viewnetcam.com”
website (http://www.viewnetcam.com/) to register
the correct E-mail address.-Cannot obtain images on the
SD memory card.• Is “Allow” selected for “FTP access to camera” on
the [Network] tab of “Network” page?
It is...

SymptomCause/solutionReference pagesImages are displayed blurry.•Is the focus adjusted correctly?
Check if the focus is adjusted correctly.Installation GuideThe image is not being
refreshed.• Depending on the version of your browser, there
might be difficulties refreshing the picture, etc.Important
Information• Depending on the traffic of the network or the
concentration of access to the camera, there might
be difficulties displaying the camera picture.
Request the camera picture using the web browser...

SymptomCause/solutionReference pagesAudio is not output from other
products such as a network
disk recorder or PC software
package.• Some of the products such as a network disk
recorder or PC software package may not support
“G.711”  or “AAC-LC” . Set the audio encoding format
of the products to “G.726 (32 kbps).”128The alarm occurrence
indication button, the [AUX]
buttons and the SD recording
status indicator on the “Live”
page do not display the
current status in real time.• Is the viewer software...

SymptomCause/solutionReference pagesH.264 images are not
displayed.• When “Network Camera View 4S” is deleted from a
PC on which both the viewer software “Network
Camera View 3” and “Network Camera View 4” are
installed, H.264 images will not be displayed.
In this case, delete “Network Camera View 3” from
the PC and then install  “Network Camera View 4S ”.3When displaying H.264
images on two or more web
browser windows, images
from two or more cameras are
displayed in sequence on a
single browser...

Information BarDepending on the OS installed on the PC, the following may occur. Follow the instructions below when the
following has occurred. By performing the following solutions, other applications may not be affected.
When using Internet Explorer 9, Internet Explorer 10, or Internet Explorer 11:
The “Information Bar” ( A) expressed in the following symptom and solutions will be displayed just below the
address bar only when there is information to communicate.
When using Internet Explorer 7 or...

SymptomCause/solutionReference pagesThe following message is
displayed on the information
bar.
“This site might require the
following ActiveX control
'nwcv4Ssetup.exe' from
'Panasonic System Networks
Co.,Ltd.'. Click here to
install...” (Internet Explorer 7
or Internet Explorer 8)• Click the information bar and select “Install
ActiveX Control”.
The  “Security Warning ” window will be displayed.
Click the [Install] button on the displayed
“Security Warning” window.-The following message...