Panasonic Network Camera Recorder With Viewer Software BB-HNP15A Operating Instructions

							Operating Instructions
151
A write error has occurred. An error has occurred in conversion or the converted file has been opened in another 
application.
→ Search the recorded images and try again.
→ Close other applications and try again.
Conversion is canceled. You clicked cancel button while converting the 
image.
Cannot convert images that are 
being recorded. You cannot convert a recorded image that does not last more than one minute from when 
it started recording.
The data could not be converted to 
WAV format. The recorded images 
do not have any audio data.You cannot convert the recorded image into 
WAV format because the recorded images do 
not have any audio data.
To use this feature, license 
registration is essential. Perform 
license registration. Some features cannot be used without license registration (JPG, MPG, WAV, ASF, AVI 
Conversion, Make Copy).
→ Perform license registration.
The copy operation was canceled. You clicked cancel button while copying the 
image.
Conversion is complete. Conversion has completed successfully.
You cannot convert the recorded 
images to a single JPEG file.     When converting multiple recorded images to JPEG format, you cannot use [To one file].
Copying has completed 
successfully.     Copying has completed successfully.
Deleting
Do you want to delete the checked 
images?→ Follow the instruction message.
No checked recorded images were 
found. Check the recorded images 
to Delete.→Follow the instruction message.
The recorded images cannot be 
deleted during recording. Stop the 
recording, and try again. You are deleting images during recording.
→ Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
152
The selected recorded image does 
not exist. Try searching again. You manually deleted recorded images.→ Follow the instruction message.
Do you want to delete the selected 
images? The recorded images are set to be deleted.
→ Follow the instruction message.
Some recorded images cannot be 
deleted. Please try again. The file has been opened in another 
application.
→ Close other applications and try again.
Change the keyword
Keyword1 should be 40 
characters or less. Keyword1 was more than 40 characters.
→ Follow the instruction message.
Keyword2 should be 40 
characters or less. Keyword2 was more than 40 characters.
→ Follow the instruction message.
Snapshot
A snapshot writing error has 
occurred. If a writing error occurred when saving a file, or 
the file has been opened by another 
application.
→ Confirm that you have write permissions for 
the save destination.
→ Close the application that opened the file 
and try again.
Playback
No checked recorded images were 
found. Check the recorded images 
to Play.→Follow the instruction message.
The current minute of the 
recording images cannot be 
played.→Follow the instruction message.
Maximum selected number is ***. 
You must unselect camera, and try 
again.→Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
153
Record
The receiving frame rate from the 
camera is low and cannot keep the 
recording frequency. Recording 
has not been stopped, but the 
recorded images will not match to 
the recording frequency setting. 
This message will be displayed 
again in the same occasion. If you 
don’t need to display this message 
again, uncheck the “Display the 
error message if the program does 
not work in the specified 
frequency” in image settings.→Follow the instruction message.
**** has reached its recording 
capacity. Delete recorded images.
**** =
 Camera Name
 Destination Folder  The recorded images of the camera or 
recorded images of the destination folder have 
reached the limit of recording capacity and 
recording is stopped.
→ Delete the recorded images of the camera, 
or increase the recording capacity.
→ Change the limit of recording capacity and 
select  [Delete old files and keep recording] 
(by 1 minute).
Recording cannot be started 
because **** has disabled the 
camera. Enable the camera in 
order to start recording.
 **** = Camera Name  The camera is disabled. (The disabled camera 
cannot be recorded.)
→ Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
154
Import/Export
Recording has stopped because 
either there is insufficient free disk 
space or the disk cannot be written 
on.
 
Confirm that there is sufficient free 
space on the save destination disk 
and that the save destination
 
folder is in a writable condition, 
then try recording again.
 The destination free space has reached the limit set on the preferences page, or the save 
destination folder is not writable and recording 
is stopped.
→
1.Decrease the save destination free 
space.
2.Create enough free space on the 
destination folder.
3.Confirm that there is a folder. If there is 
not, create it.
4.Check if the folder is writable, and set it 
writable.
5.Change the destination folder.
There is only *** MB of free space 
remaining in Save Destination 
Folder Disk. Either increase the 
free space to over 100 MB or 
select a disk with over 100 MB of 
free space. The save destination free space is less than 100 MB.
→ Follow the instruction message.
Images could not be acquired for 
one minute. Confirm the camera 
connection.
If you dont need to display this 
message again, uncheck the 
“Display the error message if the 
images could not be acquired for 
one minute” in image settings. 
→Follow the instruction message.
MessageCause and Remedy
**** error occurred during 
importing.
**** =
File Type
File Size
 Memory Shortage
Open  This software cannot import from the file at 
[Settings].
→ The file is broken.
Message Cause and Remedy 
						

							Operating Instructions
155
Other Errors
Exporting failed. This software cannot export to the file at [Settings].
→ Check the permissions for the destination 
drive/folder.
The number of registered cameras 
reached the maximum of ** 
cameras, so importing was 
canceled.
** =
The number of registered cameras 
(1 or 64)
 If the maximum number of registered cameras 
is exceeded during import.
→ Delete unnecessary cameras.
MessageCause and Remedy
The total size of the recording 
capacity limit and the guaranteed 
hard disk space is larger than the 
capacity of the destination drive. 
Check your settings.→Follow the instruction message.
Software Startup failed. Restart 
this software. If situation does not 
improve after restarting the 
software, restart your PC. This software fails to start the ncrcore3.exe 
file.
→ Restart your PC.
Program Error occurred during 
program execution. If same error 
message appears after trying 
again, restart your Windows. This software fails to start the ncr3.exe file.
→ Restart your PC.
Message Cause and Remedy 
						

							Operating Instructions
156
If camera is disabled, the 
connection is broken and the timer 
and recording functions are also 
disabled. Is it OK to disable all the 
selected cameras? The camera is disabled.→ Follow the instruction message.
The number of registered cameras 
exceeds the maximum registration 
number 64. Please delete ** or 
more cameras and try again. The number of registered cameras has 
reached the maximum limit.
→ Follow the instruction message.
The file could not be found. The Operating Instructions file is not in 
software folders. (The file may be manually 
deleted.)
→ Install this software again.
PDF related applications could not 
be found. Install Adobe Reader. Adobe® Reader® could not be found.
→ Install Adobe Reader and try again.
The web browser could not be 
started. Start the web browser and 
access the following URL.
 http://***
 ***=Camera Address  Web browser could not be started (support 
information and camera portal site).
→ Install the web browser (Internet Explorer
® 
6.0 or later).
Specify a local drive. Although 
mapping this folder to a network 
drive allows you to specify this 
folder, the program may not be 
performed normally due to your 
network environment, specifying a 
network drive is not 
recommended. A network drive or folders on the network were  selected as the save destination folder.
→ Specify a local drive.
**** cannot be accessed.
**** =
 Save Destination Folder
 JPEG Conversion Folder
 MPEG Conversion File
 Import File
 Export File  The folder or file cannot be accessed because 
the drive cannot be found or the path is not 
available.
→ Properly select a folder of file.
Message Cause and Remedy 
						

							Operating Instructions
157
Remote Access
When the software is shut down, 
the camera stops recording. Any 
set timers will also stop operating. 
Is it OK to shut down? Right-click   and select [Exit].→ Follow the instruction message.
The folder path exceeds 100 
Characters.
Specify a path that is under 100 
Characters.
[Current Destination Folder]
***
 ***=Destination Folder →
Follow the instruction message.
There is no access right to the 
specified folder. Check the folder.→Follow the instruction message.
MessageCause and Remedy
Enter “Server Address”.→Follow the instruction message.
Enter “Port”.→Follow the instruction message.
Enter a number in one-byte 
character in Port.→Follow the instruction message.
Port should be between 1 and 
65535, except for 10081. A number not between 1 and 65535 or 10081 
was entered in the Port blank.
→ Follow the instruction message.
Setting is modified, restart of this 
program is necessary. Is it OK to 
restart the program?→Follow the instruction message.
Enter Admin User Name. The Admin User Name space was blank.
→ Follow the instruction message.
Enter Admin Password. The Admin Password space was blank.
→ Follow the instruction message.
Enter User Name. The User Name space was blank.
→ Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
158
Enter User Password. The User Password space was blank.→ Follow the instruction message.
Enter a number in one-byte 
character in Port.→Follow the instruction message.
Failed to connect.  If a connection to the remote server cannot be 
e s t a b l i s h e d .                                                                                              
→ Confirm that the remote server is properly 
r u n n i n g .                                                                                                                     
→ Confirm the new connection settings.
Access authentication can not be 
d o n e .                                                                                                                                       
Confirm the user name and 
password. If remote client access cannot be  authenticated at the remote server.      
→ Confirm that the remote server is properly 
running.                
→ Fo l l o w  t h e  i n s t r u c t i o n  m e s s a g e .                          
The server connection is closed. 
Do you want to reconnect? Connection to the server was lost due to 
network congestion (Remote client).
→ Follow the instruction message.
The number of connections has 
exceeded the limit. Wait for a 
moment and try again. A remote client has connected to the server 
while you were trying to connect to the remote 
server (Remote client).
→ Follow the instruction message.
Another administrator changed the 
settings. Wait for a moment and try 
again. Settings were applied while you were 
configuring remote server settings (Remote 
client).
→ Follow the instruction message.
The settings have been changed. 
Information is being updated now. 
Please wait. Settings were changed during remote access. 
You will need to reload any modified 
information (Remote client).
→ Follow the instruction message.
Another administrator changed the 
settings. Restart the program. Settings were changed while loading ncr3.exe 
on the remote server (Remote client).
→ Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
159
The server is busy. Wait for a 
moment and then try again.  When performing a specific action (e.g., navigation), the server cannot respond to 
other requests. (Remote client, Remote 
server)
→ Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
160
2.13Default Setting List
ItemsDefault
PreferencesBasic 
SettingsDestination FolderInstall folder
crdata
Destination Hard Disk 
Space
100 MB
Limit the destination 
recording capacity-
Operation when recording 
capacity reached a limitStop all the recordings.
Destination Recording 
Capacity Limit1 GB
Connection method to the 
cameraAudio and images are 
sent using one 
connection.
Proxy 
Server 
SettingsUse a proxy server-
Proxy Server Address-
Por t-
Proxy User Name-
Proxy Password-
Multi- 
MonitoringMonitor Screen Layout2 x 2
Page1
Total Page1
Setting the camera to 
displayDisplay the images in 
the order in which they 
were registered.
Click to Center FunctionUses
Switch the multi pages in 
order-
Image display formatMaintain the aspect 
ratio.
Background color-disabled 
cameraGray
Background color-no 
camerasBlack
Background color-error 
camerasBlue