Panasonic Network Camera Recorder With Viewer Software BB-HNP15A Operating Instructions

							Operating Instructions
141
2.12Error Message List
License Registration
Preferences
MessageCause and Remedy
License registration is complete. License registration completed normally.
The registration information was 
incorrect. Check the registration 
code and license key and try 
again. The registration information was incorrect. → Check the registration code and license key 
and try again.
Enter Registration Code. Registration Code space was blank.
→ Follow the instruction message.
Enter License Key. License Key space was blank.
→ Follow the instruction message.
MessageCause and Remedy
Basic Settings
Enter a number in one-byte 
character in Guaranteed 
Destination Hard Disk Space.→Follow the instruction message.
Enter Guaranteed Destination 
Hard Disk Space. Guaranteed Destination Hard Disk Space was 
blank.
→ Follow the instruction message.
Guaranteed Destination Hard 
Disk Space should be between 
100 and 50000. A number not between 100 and 50000 was 
entered in the Guaranteed Destination Hard 
Disk Space blank.
→ Follow the instruction message.
Guaranteed Destination Hard 
Disk Space should be less than 
the current free space (*** MB). Guaranteed Destination Hard Disk Space is 
larger than the free space on the drive.
→ Follow the instruction message. 
						

							Operating Instructions
142
Set Destination Recording 
Capacity Limit in the range of 1 GB 
to *** GB (Drive capacity - 
Guaranteed Destination Hard Disk 
Space). Destination Recording Capacity Limit is larger than (Drive capacity - Guaranteed Destination 
Hard Disk Space).
→ Follow the instruction message.
“Limit the recording capacity” is set 
for each camera. Do you want to 
disable these settings and enable 
the Limit the destination recording 
capacity setting? [Limit the destination recording capacity] and 
[Limit the recording capacity] cannot be used 
simultaneously. 
→ Follow the instruction message.
Enter a number in one-byte 
character in Destination 
Recording Capacity Limit.→Follow the instruction message.
Enter Destination Recording 
Capacity Limit. Destination Recording Capacity Limit was 
blank.
→ Follow the instruction message.
If the connection method is 
changed, all cameras will be 
reconnected. While reconnecting, 
recording will temporarily be 
stopped. Do you want to proceed?→Follow the instruction message.
The specified Destination Folder 
is incorrect. The pass of the destination folder was more 
than 128 characters.
→ Follow the instruction message.
Proxy Server Settings
Enter Proxy Server Address. [Use a proxy server] is checked and the Proxy 
Server Address space was blank.
→ Follow the instruction message.
Enter a number in one-byte 
character in Port.→Follow the instruction message.
Port should be between 1 and 
65535. A number not between 1 and 65535 was 
entered in the Port blank.
→ Follow the instruction message.
Enter English one-byte character 
in Proxy Server Address.→Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
143
Enter English one-byte character 
in Proxy User Name.→Follow the instruction message.
Enter English one-byte character 
in Proxy Password.→Follow the instruction message.
Do you apply the proxy settings to 
all cameras? But IPv6 address 
cameras are excepted. You checked [Use a proxy server] at proxy 
server settings on the preferences page. (If no 
cameras are registered, this message will not 
be displayed.)
→ Follow the instruction message.
Port is already set on the proxy 
server settings. Cannot input port 
number over again in the Proxy 
Server Address. Check the port 
number and try again. You set a port number for both the Proxy 
Server Address and the Port.
→ Follow the instruction message.
The proxy server could not be 
authenticated. The IP address and 
port number settings may be 
incorrect. Do you want to keep 
these settings? The proxy server cannot be accessed.
→ Check the address and port number of the 
proxy server.
The proxy server authentication is 
not available. Enter the correct 
user name and password, and try 
again. This software does not pass the proxy 
authentication.
→ Check the user name and password of the 
proxy server.
IPv6 connection is not supported 
for proxy server. Set the IPv4 
address or URL of the IPv4 
domain name service.→Follow the instruction message.
Multi-Monitoring
If [Total Page] is set as [1], [Switch 
the multi pages in order] cannot be 
specified. This function is available when there are 
multiple pages.
→ Follow the instruction message.
All frames cannot be selected. You cannot select all of the frames when 
enlarging an image frame.
→ Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
144
The aspect ratio is incorrect. When you enlarge an image frame, maintain the aspect ration when selecting cells.
→ Follow the instruction message.
Enlarged cells may not overlap. You cannot select an already enlarged cell.
→ Follow the instruction message.
This color has already been set. 
Select a different color.→Follow the instruction message.
Multi-Playback
This color has already been set. 
Select a different color.→Follow the instruction message.
Recorded Images
This color has already been set. 
Select a different color.→Follow the instruction message.
Operation Support
To execute restore program, exit 
this program. If the program is 
exited, the camera stops 
recording, and the timer does not 
work. Do you exit this program, 
and execute restore program? This program and the restore program cannot 
execute simultaneously.
→ Follow the instruction message.
The restore program stopped 
processing at the following image. 
Please execute the restore 
program again.
[Folder] ***
[Date] mm/dd/yyyy
→Follow the instruction message.
Failed to get the result from the 
recording-capacity database.
Try again after a while.
→Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
145
Camera Settings
MessageCause and Remedy
Camera Settings
Enter a number in one-byte 
character in Port.→Follow the instruction message.
Enter Camera Name. The Camera Name space was blank.
→ Follow the instruction message.
Enter Camera Address. The Camera Address space was blank.
→ Follow the instruction message.
Enter English one-byte character 
in Camera Address.→Follow the instruction message.
Port should be between 1 and 
65535. A number not between 1 and 65535 was 
entered in the Port blank.
→ Follow the instruction message.
Enter English one-byte character 
in User Name.→Follow the instruction message.
Enter English one-byte character 
in Password.→Follow the instruction message.
Camera Name should be 250 
characters or less. The Camera Name was more than 250 
characters.
→ Follow the instruction message.
Comment should be 128 
characters or less. The Comment was more than 128 characters.
→ Follow the instruction message.
Camera Name: **** 
Delete the specified camera.
 **** = Camera Name →
Follow the instruction message.
Port is already set on the camera 
settings. Cannot input port number 
over again in the Camera 
Address. Check the port number 
and try again. You can not set port number to both camera 
address and port space.
→ Follow the instruction message. 
						

							Operating Instructions
146
Connection to the camera cannot 
be confirmed. The IP address, port 
number, proxy settings may be 
incorrect. Do you save them? The camera cannot be accessed.→ Follow the instruction message.
Connection to the camera could 
not be confirmed.  The IP address, 
port number, or proxy settings may 
be incorrect. Check your settings 
and try again. The camera cannot be accessed.
→ Follow the instruction message.
The camera authentication is not 
available. Enter the correct user 
name and password, and try 
again. This software do not pass the camera 
authentication.
→ Follow the instruction message.
Some settings are unavailable 
because the functions of the 
selected camera have not been 
confirmed. Click the [Camera 
Function Check] button and check 
the functions.→Follow the instruction message.
Cannot use a proxy server to the 
IPv6 camera address. To use a 
proxy server, set the IPv4 address 
or URL of the IPv4 domain name 
service for the camera.→Follow the instruction message.
Image Settings
If using the MPEG-4 format, the 
recording frequency setting, 
motion detection recording and 
alarm/sensor recording are not 
available.→Follow the instruction message.
Motion detection recording is used 
in the timer [XXXX] for the camera. 
Change the timer settings first, 
then select the MPEG-4 format.
 XXXX = Timer Name →
Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
147
The MPEG-4 format cannot be 
used with the recording frequency 
or alarm/sensor recording 
settings. Disable the recording 
frequency and alarm/sensor 
recording settings first, then select 
the MPEG-4 format. If using the MPEG-4 format, the recording  frequency setting, alarm/sensor recording are 
not available.
→ Follow the instruction message.
The selected camera does not 
support audio. Set the Recording 
Setting to [Image Only]. The camera is not supporting audio, but the 
image setting is set to audio and image.
→ Follow the instruction message.
The selected camera does not 
support [1280x1024] resolution. 
The resolution is temporarily 
changed to [320x240]. Change it 
to the proper value. When registering a camera that does not 
support 1280x1024 resolution.
→ Follow the instruction message.
The selected camera does not 
support MPEG-4 format. The 
format is changed to JPEG.→Follow the instruction message.
The time settings for Before 
detected and Aft er detected are 
specified on the timer settings. Set 
the recording frequency shorter 
than Before detected and After 
detected setting.→ Follow the instruction message.
The time settings for Before 
detected and Aft er detected are 
specified on the motion detection. 
Set the recording frequency 
shorter than Before detected and 
After detected setting.→ Follow the instruction message.
The time setting for Before 
detected and Aft er detected are 
specified on the alarm/sensor.
Set the recording frequency 
shorter than Before detected and 
After detected setting.
→ Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
148
Recording Capacity Limit
Enter a number in one-byte 
character in Recording Capacity 
Limit.→Follow the instruction message.
Enter Recording Capacity Limit. The Recording Capacity space was blank.
→ Follow the instruction message.
Recording Capacity Limit should 
be between 100 and 500000. A number not between 100 and 500000 was 
entered in the Recording Capacity blank.
→ Follow the instruction message.
Set Recording Capacity Limit in 
the range of XXX MB to XXX MB 
(Drive capacity - Guaranteed 
Destination Hard Disk Space). Recording Capacity for individual cameras is 
larger than (Drive capacity - Guaranteed 
Destination Hard Disk Space).
→ Follow the instruction message.
“Limit the destination recording 
capacity” is set on the preferences 
page. Do you want to disable this 
setting and enable the Limit the 
recording capacity setting for 
each camera? [Limit the destination recording capacity] and 
[Limit the recording capacity] cannot be used 
simultaneously. 
→ Follow the instruction message.
Motion Detection/Alarm
The MPEG-4 format does not 
support motion detection 
recording. Do you want to change 
the format to JPEG? If using the MPEG-4 format, the motion 
detection recording is not available.
→ Follow the instruction message.
The MPEG-4 format does not 
support alarm/sensor recording. 
Do you want to change the format 
to JPEG? If using the MPEG-4 format, the recording 
frequency setting, alarm/sensor recording are 
not available.
→ Follow the instruction message.
The recording frequency on the 
image setting is specified. Set 
Before detected and After 
detected setting longer than the 
recording frequency setting.→Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
149
Recorded Images
Timer Setting
Enter Timer Name. Timer Name space was blank.→ Follow the instruction message.
Select a day of the week. There is a check in the [Day of the Week 
Setting] but no check in any of the Day 
Buttons.
→ One day or more must be selected.
Timer Name should be 24 
characters or less. Timer Name was more than 24 characters.
→ Follow the instruction message.
The recording frequency on the 
image setting is specified. Set 
Before detected and After 
detected setting longer than the 
recording frequency setting.→Follow the instruction message.
Timer Name: *** 
Delete the specified timer.
→Follow the instruction message.
Keyword
Keyword1 should be 40 
characters or less. Keyword1 was more than 40 characters.
→ Follow the instruction message.
Keyword2 should be 40 
characters or less. Keyword2 was more than 40 characters.
→ Follow the instruction message.
MessageCause and Remedy
Search
Keyword should be 40 
characters or less. If Keyword was more than 40 characters.
→ Follow the instruction message.
Set the “Start Time” so that it 
comes before the End Date and 
Time. If start time comes after the end time.
→ Follow the instruction message.
Message Cause and Remedy 
						

							Operating Instructions
150
The search criteria has changed. 
Do you want to move the screen 
without searching? When you changed the search criteria, but changed screens without searching.
→ Follow the instruction message.
No matching images were found. The recorded images could not be found. 
Conversion/Copying
Start Time should be within the 
recording time. The start time is not within the recording time.
→ Follow the instruction message.
Set the Start Time so that it 
comes before the End Time. The start time comes after the end time.
→ Follow the instruction message.
Set the End Time so that it 
comes after the Start Time. The end time comes before the end time.
→ Follow the instruction message.
End Time should be within the 
recording time. The end time is not within the recording time.
→ Follow the instruction message.
Conversion interval should be 
between 1 and (the number of 
images - 1). The frequency is not between 1 and (the 
number of images - 1), or the space was blank.
→ Follow the instruction message.
Conversion interval should be 
between 1 and (end time - start 
time [seconds]). The number is larger than the time period 
between the start time and end time, or the 
space was blank.
→ Follow the instruction message.
Conversion interval should be 
between 1 and 3600. The image is recorded for more than 1 hour, 
but the converted interval is not between 1 and 
3600.
→ Follow the instruction message.
The recorded images could not be 
found. Search the recorded 
images and try again. There is no recorded images.
→ Search the recorded images and try again.
Message Cause and Remedy