Panasonic Network Camera Recorder With Viewer Software BB-HNP15A Operating Instructions

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2.9.7 Executing Restore Program and Log Analysis 
You can execute the restore program and log analysis.
Executing the restore program (manual)
Executing the restore program optimizes  recorded images and deletes the 
recorded images of deleted cameras.
1.Select [Window]  [Settings] on the menu bar.
2.Select [Preferences]  [Operation Support].
3.Click [Execute Restore Program] at the [Operation Support] page.
4.Click [OK].
 To execute the restore program, yo u must first exit this software. 
						

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5.Select the destination folder to restore and select the option that you want to 
perform, then click [Start Restoring].
 If you clicked [Do not delete recorded images] when you deleted a camera,  the recorded images will not have been deleted (see 
page 125). 
If you select [Delete all images from  the deleted camera] and click [Start 
Restoring], all the recorded images from deleted cameras will be deleted.
 To restart the software after the restor e program has finished, select [After 
finishing restoration, exit this pr ogram and start the Network Camera 
Recorder with Viewer Software].
 When you click [Start Restoring], the restore program is started.
 Restoration is completed.
Start Restoring 
button 
						

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Executing the restore program (automatic)
If corruption is found in the recording image while loading the software, the restore 
program will be automatically executed.  
						

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Executing log analysis
By executing log analysis, you can display the name, date, cause and solutions for 
cameras in which an error occurred.
1.Select [Window]  [Settings] on the menu bar.
2.Select [Preferences]  [Operation Support].
3.Select the date of the logs  to analyze, log type, camera name and timer name.
4.Click [Execute Log Analysis].
[List of log type]
Log typeDescription
System LogProgram execution log
Operation Log 1Log for operation window performance.
Operation Log 2Log for interaction between program execution and 
operation window.
Restore Log Log for repair program. 
						

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 Displays the analysis results.
 
Log list
Analysis result 
are displayed.
If you select a log from the log list, the error 
contents and the measures taken will be displayed. 
						

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2.10 Specifications
The recommended number of cameras that you can register, monitor and record 
simultaneously differs depending on the  specifications of your computer.
See Table 1 (see page 137) and Table 2 (see page 138) for details.
Table 1 and Table 2 show the specifications when an internal hard disk is the 
destination hard disk.
Note
 Table 1 shows the required specifications for a PC when using the  
BB-HCM515A network camera with the following settings: Image quality: 
Standard; Audio recording setting: Audio and Image; Multi-monitoring frame 
rate: 2 frames/1 second; Multi-playback frame rate: 2 frames/1 second; 
Transparency of Image Information: Not specified.
Table 2 shows the required specifications for a PC when using the  
BB-HCM515A network camera with the following settings: Image quality: 
Standard; Audio recording setting: Audio and Image; Multi-monitoring frame 
rate: not specify; Multi-playback fram e rate: not specify; Transparency of 
Image Information: Not specified.
However, the values are only estimates, and actual values will differ 
depending on the recording method and system configuration.
 If you use other applications while operating this software, the CPU will have 
a higher load, and performance of this  software will be affected. For best 
results, do not run other software while operating this software. 
 When using the MPEG-4 format, the multi-monitoring frame rate and CPU 
usage will be higher, possibly resulting in unstable/unreliable performance. 
When using MPEG-4, set a frame rate for the multi-monitoring page.
 Table 1 and Table 2 show the specifications when an internal hard disk is the destination hard disk.
 The maximum recording capability value is approximately 50 fps with the Measurement Conditions below.
Make sure that the total value of all the cameras recording at the same time 
at maximum frame rate does not exceed 50 fps.
If 50 fps is exceeded things such as recording image slippage, and operation 
response degradation can occur.
The camera’s frame rate can increase and decrease according to the 
network conditions.
Take into account that frame rates  increase with good network conditions, 
and restrict the frame rate in [Preferences] 
 [Multi-Monitoring] accordingly 
to keep within 50 fps.
Measurement Conditions
Recorded ImageConnection method MPEG-4
Resolution 320 x 240
PC SpecificationsCPUIntel Core 2 Duo 2.1 GHz
Memory 2 GB
OS Windows Vista
Video Card ATI Radeon
® X1300 
						

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Ta b l e  1
Connection method/resolution
JPEG
640 x 480
320 x 240 MPEG-4
640 x 480
320 x 240
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
2
7
2
2
2
7
2
2
2
7
2
2
2 x 2
3 x 3
2 x 2
2 x 2
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
6
18
9
13
6
18
9
13
6
18
9
13
3 x 3
5 x 5
3 x 3
4 x 4
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
14
27
10
12
14
27
10
12
14
27
10
12
4 x 4
6 x 6
4 x 4
4 x 4
2 frames/1 second
2 frames/1 second
2 frames/1 second
2 frames/1 second
Monitoring frame rate
Registration number
CPU: Pentium
®4 2.6 GHz
Memory: 512 MB
OS: Windows XP
CPU: Intel CoreTM 2 Duo 2.1 GHz
Memory: 1 GB
OS: Windows XP
CPU: Intel Core 2 Duo 2.1 GHz
Memory: 2 GB
OS: Windows Vista
Video Card: 
ATI Radeon X1300 Simultaneous recording
Multi-monitoring number
Multi-monitoring layout
Playback frame rate
Monitoring Frame Rate
Registration number
Simultaneous recording
Multi-monitoring number
Multi-monitoring layout
Playback frame rate
Monitoring Frame Rate
Registration number
Simultaneous recording
Multi-monitoring number
Multi-monitoring layout
Playback frame rate 
						

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Ta b l e  2
Connection method/resolution
JPEG
640 x 480
320 x 240Not specify
Not specify
1
11
11
11 x 1
1 x 1Not specify
Not specifyNot specify
Not specify
4
64
64
62 x 2
3 x 3Not specify
Not specifyNot specify
Not specify
6
96
96
93 x 3
3 x 3
Not specify
Not specify
Monitoring frame rate
Registration number
CPU: Pentium4 2.6 GHz
Memory: 512 MB
OS: Windows XP
CPU: Intel Core2 Duo 2.1 GHz
Memory: 1 GB
OS: Windows XP
CPU: Intel Core2 Duo 2.1 GHz
Memory: 2 GB
OS: Windows Vista
Video Card: 
ATI Radeon X1300 Simultaneous recording
Multi-monitoring number
Multi-monitoring layout
Playback frame rate
Monitoring frame rate
Registration number
Simultaneous recording
Multi-monitoring number
Multi-monitoring layout
Playback frame rate
Monitoring frame rate
Registration number
Simultaneous recording
Multi-monitoring number
Multi-monitoring layout
Playback frame rate 
						

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2.11 Troubleshooting
ProblemCause and Remedy
The camera image is not 
displayed. The camera is not powered up.→ Turn the camera on.
 The camera IP address is incorrect.
→ Set the proper IP address at the basic settings on 
the preferences page.
 The authentication is required for the camera.
→ Set the proper user name and password at the basic 
settings on the preferences page.
 Network to which your PC is connected is not working.
→ Confirm that the network is working.
 The network is congested.
→ Pages may not be displayed immediately.   
Wait for a while.
 The proxy setting is incorrect.
→ If the camera cannot be  accessed without a proxy 
server, the proxy setting should be set on this 
software. Check [Use a proxy server] and set the 
proxy settings at proxy server settings on the 
preferences page.
 There are more than 4 connections to the same  camera using this software.
→ There is a limit to the number of connections to the 
same camera using this software (including BB-
HNP11). If you select [Audio and images are sent 
using one connection] on the basic settings page, do 
not make more than 4 connections to the same 
camera. If you are making more than 4 connections, 
select [Images and audio are connected  
separately].
Register the license key. 
is displayed on the multi-
monitoring page. The license registration is not performed.
→ Perform the license registration entering registration 
code and license key at [Help] →[License 
Registration] on the menu bar. 
						

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Timer recording is not 
working. The day of the week is not checked at [Day of the Week Setting] on the timer settings page.
→ Check the day of the week to enable timer recording.
 Timer is disabled.  → Select [Enable] at timer  setting on the timer settings 
page.
You cannot pan or tilt the 
camera. Pan/tilt operation is not permitted on the camera’s  setting.
→ Permit the pan/tilt operation on the camera’s setting.
 The camera does not support pan/tilt operation.
This software is unstable 
or does not work. Your PC specification does not meet the requirement. → Close other applications.
The audio cannot be 
listened during 
monitoring. The camera does not support audio.
→ The camera should support audio.
 Microphone is not properly connected.
→ Confirm that microphone  is properly connected.
 Volume setting on your PC is muted or set to minimum.
→ Adjust the volume on the volume control window on 
your PC.
 The speaker is malfunctioning.
→ Confirm that the speaker is working.
Audio cannot be listened 
while viewing recorded 
images of the camera with 
audio. [Image Only] is selected at [Audio Recording Settings] 
on the image settings page.
→ If [Image Only] is selected, the audio is not recorded. 
Select [Audio and Image] to record audio.
Audio is not synchronized 
with images on the 
monitoring or playback. Audio delays 1 or 2 seconds after the image.   
Audio may be interrupted or the image may be paused. 
This is not a problem.
The resolution and image 
quality control do not 
function with this 
software. The resolution and image quality control set on the  camera do not function with this software.
Problem Cause and Remedy