Panasonic Network Camera BL-C1A BL-C20A Information Guide

Operating Instructions
139
A
Abbreviations 3
ActiveX Controls 14
Administrator/General Users/Guest 
Users 55
ASCII Character Table 131
B
Buffered Image page 22
C
Camera Access 10
Camera page 50
Capture Image Button 18
Cell Phone 25
Cleaning 118
Click to Center 16
D
Date and Time page 48
Default Setting List 109
Digital zoom feature 2
DynamicDNS 42, 46
E
Encryption 37
F
FACTORY DEFAULT RESET 
Button 108
G
General User page 57
H
Help page 106
I
IEEE 802.11b/g 36
Image Display page 89
Indicator Control page...

Operating Instructions
140
Trademarks 3
U
Update Firmware page 100
UPnP page 39
W
WEP 37
Wireless Help page 107
Wireless page 36
Wireless Status page 98 

Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
PQQX14944ZA      KK1105JT0
2005 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not send your...

Troubleshooting
Network Camera
Model No.BL-C1A
BL-C20AWired Type
Indoor Use Only
Wireless/Wired Type
BL-C1A
BL-C20A
Ta b l e  o f  C o n t e n t s
Troubleshooting................................................................... 3
Indicator Display Troubleshooting ............................................................. 3
Camera Setup Troubleshooting ................................................................. 5
[For BL-C20A] Wireless Communication Troubleshooting ....................... 7...

Troubleshooting
2
This manual is for both BL-C1A (Wired Type) and BL-C20A (Wireless/Wired 
Type). Available features and operations are different in part depending on 
the model. Read this manual carefully and use the Network Camera properly. 
(The model no. is indicated on the upper left of the front of the main unit.)
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information in addition to the 
contents in this troubleshooting section. Access the website if this troubleshooting 
does not solve your problem.
Indicator Display Troubleshooting
ProblemCause and Remedy
The indicator 
lights or blinks 
orange.The Ethernet cable is not connected properly.
Connect the...

Troubleshooting
4
The indicator 
continues 
blinking green.Automatic setup is not complete.
Complete the setup following the instructions in Getting 
Started.
The camera did not receive an IP address from the DHCP 
server.
When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information.
The indicator 
does not light 
up.The indicator display is disabled.
Check if the indicator control is...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 5
Camera Setup Troubleshooting
Note
If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
ProblemCause and Remedy
DynamicDNS 
registration fails.The router-connected PC has failed to access the Internet.
Refer to the routers manual and try to connect to the 
Internet...

Troubleshooting
6
Setup Program 
fails to complete 
successfully.More than 20 minutes have passed since the camera was 
turned on.
Disconnect the AC adaptor from the outlet, and reconnect 
it again. Set up the camera again.
Network problems may have occurred during setup.
Confirm that your network is working. Disconnect the AC 
adaptor from the outlet, and reconnect it again. Then set up 
the camera again.
Administrator settings are displayed, and setup is incomplete.
After executing factory default...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 7
[For BL-C20A] Wireless Communication 
Troubleshooting
An error message 
is displayed on 
the camera status 
by the Setup 
Program.An error on the Setup Program caused the error message.
Disconnect the AC adaptor from the outlet, and reconnect 
it again.
ProblemCause and Remedy
Wireless 
communication 
does not work.Signal strength is weak.
Change the location of the camera or remove any obstacles 
around the camera.
The SSID and...