Panasonic Network Camera BL-C1A BL-C20A Information Guide

Troubleshooting
8
Though the 
camera is set to 
wired 
connection, the 
routers wireless 
indicator is on or 
blinking.The camera emits electrical waves about 5 minutes after the 
power has been on, when set to wired connection.
Electrical waves will stop after about 5 minutes. Please wait.
The camera 
cannot 
communicate 
with the wireless 
terminal.Radio waves may not be reaching the wireless terminal or 
camera due to the distance between them, or the existence of 
obstacles such as a concrete...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 9
Camera Image/Page Display Troubleshooting
ProblemCause and Remedy
The camera 
cannot be 
accessed.The camera IP address has changed.
Enter the correct IP address in the address bar of the web 
browser.
When accessing from the Internet, the default gateway or the 
DNS server address is not set in network settings, or is not set 
correctly.
Set the correct default gateway and DNS server address. 
Especially, when the DynamicDNS service is...

Troubleshooting
10
The camera 
cannot be 
accessed on the 
LAN.The connected router does not have a loopback feature.
Access the camera with a local network IP address.
The wrong IP address class is assigned to the camera.
If you access the camera on the LAN, the PC IP address and 
the camera IP address must be set in the same class. Set the 
camera IP address same as the class of the PC IP address 
(see page 
119 of the Operating Instructions on the CD-
ROM).
The web browser is accessing a proxy...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 11
Authentication 
windows are 
consequently 
displayed.The user name and password for the administrator or general 
users have been changed.
Close the web browser, and access the camera again.
Only half of the 
image is 
displayed.You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater. 
The camera 
image is not 
displayed, or not 
displayed 
properly.ActiveX® Controls are not installed in...

Troubleshooting
12
The Top page or 
image is not 
displayed on the 
cell phone.Only the IP address and port number are entered.
Enter /mobile after entering IP Address:Port Number.
A 320 × 240 resolution image is not displayed.
Cell phones do not support 320 × 240 resolution images.
The file size of the image is exceeding the capacity of the cell 
phone.
View the image at 160 × 120 resolution.
The cell phone supports to only XHTML.
Enter /mobileX by following an IP address and port number.
A gray...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 13
The color on the 
image is 
strange.The white balance is not set appropriately.
Adjust the white balance on the Camera page (see page 50 
of the Operating Instructions on the CD-ROM).
The color display setting on your PC is set lower than 16 bits.
Set the color display to 16 bits or higher.
The brightness 
of the displayed 
image is not 
stable (hunting 
phenomenon*).The brightness of the object changes suddenly. (e.g. when 
lighting is...

Troubleshooting
14
The image 
refreshes very 
slowly.Multiple users are accessing the camera.
Wait until fewer users are accessing the camera.
You are not using an Ethernet switching hub.
If you view multiple cameras on the Multi-Camera page 
without an Ethernet switching hub, the image refreshes 
slowly. Use an Ethernet switching hub.
The image may refresh slowly, depending on image resolution, 
image quality, network traffic, PC performance, or what is being 
viewed.
The max. bandwidth usage is...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 15
Operation Bar Troubleshooting
Image Buffer/Transfer Troubleshooting
ProblemCause and Remedy
Some buttons 
on the operation 
bar are not 
displayed.The access level is set to level 1 on the General User page.
Set the access level to level 2 (see page 57 of the Operating 
Instructions on the CD-ROM), or log in to the camera as an 
administrator.
ProblemCause and Remedy
The camera 
does not 
transfer an 
image by E-mail 
or FTP.An error...

Troubleshooting
16
The camera 
does not 
transfer an 
image only to a 
cell phone.The image quality is not set to [Mobile Phone] on the Image 
Buffer/Transfer page.
Set the image quality to [Mobile Phone].
Some cell phones do not support 320 × 240 resolution.
Set the resolution to [160 × 120]
The image is 
slowed down on 
the Buffered 
Image page, or 
the camera 
transfers an old 
image.The transfer interval is too short.
Set the transfer interval longer than the current setting (see 
page 
62 and...

Troubleshooting
[For assistance, please call: 1-800-272-7033] 17
Miscellaneous Troubleshooting
ProblemCause and Remedy
The ActiveX 
controls cannot 
be installed.Security software disables the ActiveX control installation.
Close the security software, and install the ActiveX controls 
again.
The firmware is 
not updated.The firmware updating was not completed due to the power 
being turned off, network failure or other cause.
Update the firmware again following these steps.
*1See page 98 of the...