Panasonic Network Camera BL-C1A BL-C20A Information Guide

							Operating Instructions
139
A
Abbreviations 3
ActiveX Controls 14
Administrator/General Users/Guest 
Users 55
ASCII Character Table 131
B
Buffered Image page 22
C
Camera Access 10
Camera page 50
Capture Image Button 18
Cell Phone 25
Cleaning 118
Click to Center 16
D
Date and Time page 48
Default Setting List 109
Digital zoom feature 2
DynamicDNS 42, 46
E
Encryption 37
F
FACTORY DEFAULT RESET 
Button 108
G
General User page 57
H
Help page 106
I
IEEE 802.11b/g 36
Image Display page 89
Indicator Control page 96
L
Load Settings page 104
Login 56
M
Maintenance page 97
Motion Detection 70, 83
Multi-Camera page 20
Multi-Camera Setup page 92
N
Network page 31
O
Operation Bar 19
Operation Time page 94
P
Product Information page 107
R
Reset to Factory Default page 105
Restart page 99
S
Save Settings page 103
Security: Administrator page 52
Sensor Log 86, 99
Session Status 98
Setup page 28
Setup Program 120
Single Camera page 12
Specifications 135
SSID 36
Status page 98
Support Information page 107
Support page 106
T
Timer Image Buffer/Transfer 60
Top page 11 
						

							Operating Instructions
140
Trademarks 3
U
Update Firmware page 100
UPnP page 39
W
WEP 37
Wireless Help page 107
Wireless page 36
Wireless Status page 98 
						

							Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
PQQX14944ZA      KK1105JT0
2005 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not send your unit to the Panasonic Consumer Electronics Company listed below or to
executive or regional sales offices. These locations do not repair consumer products.
When you ship the product
Panasonic Servicenters are listed in the servicenter directory.
Call 1-800-272-7033 for the location of an authorized servicenter.
This Network Camera is designed for use in the United States of America.
Sale or use of this product in other countries/areas may violate local laws.
For product service
Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced 
for internal use only. All other reproduction, in whole or in part, is prohibited without the written 
consent of Panasonic Communications Co., Ltd. 
						

							Troubleshooting
Network Camera
Model No.BL-C1A
BL-C20AWired Type
Indoor Use Only
Wireless/Wired Type
BL-C1A
BL-C20A
Ta b l e  o f  C o n t e n t s
Troubleshooting................................................................... 3
Indicator Display Troubleshooting ............................................................. 3
Camera Setup Troubleshooting ................................................................. 5
[For BL-C20A] Wireless Communication Troubleshooting ....................... 7
Camera Image/Page Display Troubleshooting .......................................... 9
Operation Bar Troubleshooting................................................................ 15
Image Buffer/Transfer Troubleshooting.................................................... 15
Miscellaneous Troubleshooting ............................................................... 17 
						

							Troubleshooting
2
This manual is for both BL-C1A (Wired Type) and BL-C20A (Wireless/Wired 
Type). Available features and operations are different in part depending on 
the model. Read this manual carefully and use the Network Camera properly. 
(The model no. is indicated on the upper left of the front of the main unit.)
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks identified herein are the property of their respective 
owners.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this manual.
 Setup CD-ROM is called CD-ROM in this manual. 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information in addition to the 
contents in this troubleshooting section. Access the website if this troubleshooting 
does not solve your problem.
Indicator Display Troubleshooting
ProblemCause and Remedy
The indicator 
lights or blinks 
orange.The Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
The PC, the Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router are working.
[For BL-C20A] The switch on the side of the camera is set to 
WIRELESS when trying to connect in wired mode, or to WIRED 
when trying to connect in wireless mode.
Set the switch to the corresponding mode.
[For BL-C20A] The wireless settings do not match those of the 
router.
Set the same SSID, Communication mode and WEP as 
those of the router.
The indicator 
continues 
blinking orange.The camera is turned off when updating firmware.
If you access the camera using a web browser, the Update 
Firmware page will be displayed. Update the firmware 
following the procedure (see page 
100 of the Operating 
Instructions on the CD-ROM). If you fail to update the 
firmware, see page 
17.
The indicator 
continues 
blinking orange 
(2-second 
inter val).The router on your network is turned off.
Turn the router on, and wait until the ADSL line is connected.
An error has occurred in UPnPTM port forwarding.
Set up the camera again in [Automatic Setup] using the 
Setup Program following the instructions in Getting Started. 
						

							Troubleshooting
4
The indicator 
continues 
blinking green.Automatic setup is not complete.
Complete the setup following the instructions in Getting 
Started.
The camera did not receive an IP address from the DHCP 
server.
When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information.
The indicator 
does not light 
up.The indicator display is disabled.
Check if the indicator control is disabled (see page 96 of the 
Operating Instructions on the CD-ROM).
Confirm that the standard AC adaptor (Order No. PQLV206Y) is 
being used.
The indicator 
continues 
blinking red.The camera may be malfunctioning.
If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center.
[For BL-C20A] 
The indicator 
continues 
blinking orange 
during wireless 
communication.Signal strength is weak.
Change the location of the camera or remove any obstacle 
around the camera.
Only the MAC addresses for the cameras wireless module are 
set.
To enable the MAC address filtering feature on the wireless 
router, enter both the MAC addresses for the camera itself 
and the cameras wireless module.
Problem Cause and Remedy 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 5
Camera Setup Troubleshooting
Note
If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
ProblemCause and Remedy
DynamicDNS 
registration fails.The router-connected PC has failed to access the Internet.
Refer to the routers manual and try to connect to the 
Internet through your PC. Once Internet connection has 
been confirmed, you can register to DynamicDNS.
The e-mail that 
includes the link 
to the 
viewnetcam.com 
service website is 
not sent.Your registered E-mail address is incorrect.
Register your correct E-mail address on the 
Viewnetcam.com website at 
 
http://www.viewnetcam.com.
Setup Program 
does not list any 
cameras.Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, you 
can set up the camera using the MAC address (see page 
124 of the Operating Instructions on the CD-ROM).
The camera is connected over a different network.
Set up the camera from a PC connected to the same router 
as the camera.
Confirm that an IP address is assigned to your PC.
If an IP address is not assigned to your PC, assign one (see 
page 
119 of the Operating Instructions on the CD-ROM). 
						

							Troubleshooting
6
Setup Program 
fails to complete 
successfully.More than 20 minutes have passed since the camera was 
turned on.
Disconnect the AC adaptor from the outlet, and reconnect 
it again. Set up the camera again.
Network problems may have occurred during setup.
Confirm that your network is working. Disconnect the AC 
adaptor from the outlet, and reconnect it again. Then set up 
the camera again.
Administrator settings are displayed, and setup is incomplete.
After executing factory default by pressing the FACTORY 
DEFAULT RESET button on the side of the camera, set up 
the camera again.
Multiple camera IP addresses are overlapping.
If you are installing multiple cameras, turn the cameras on 
one by one.
UPnPTM port 
forwarding setup 
fails.UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
The camera was turned on before the router was turned on.
Turn the router on first, and then turn the camera on.
The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 31 of the 
Operating Instructions on the CD-ROM).
The router does not support UPnPTM.
Enable port forwarding on your router following the router 
manual.
The camera IP 
address and port 
number have 
been forgotten.Clicking [Camera Setup] on the Setup Program displays the 
camera list. The camera list shows the MAC address labeled 
on the rear side. The camera IP address and port number are 
shown next to the MAC address.
The password 
has been 
forgotten.Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up the camera again.
Problem Cause and Remedy 
						

							Troubleshooting
[For assistance, please call: 1-800-272-7033] 7
[For BL-C20A] Wireless Communication 
Troubleshooting
An error message 
is displayed on 
the camera status 
by the Setup 
Program.An error on the Setup Program caused the error message.
Disconnect the AC adaptor from the outlet, and reconnect 
it again.
ProblemCause and Remedy
Wireless 
communication 
does not work.Signal strength is weak.
Change the location of the camera or remove any obstacles 
around the camera.
The SSID and Encryption settings of the camera are different 
from those of the wireless router.
SSID and Encryption settings must be identical for both the 
camera and wireless router.
Wireless communication can be disconnected depending on the 
environment.
Click [Refresh] on the web browser tool bar.
Wireless 
communication 
is unstable.The communication channnel is the same as another wireless 
network.
Wireless communication may be improved by changing the 
channel of the router.
Another nearby wireless device may be causing interference or 
the distance between the wireless camera and your wireless 
network may be too great.
Temporarily disable other wireless devices to identify the 
source of the interference.
Try repositioning the camera or moving it closer to your 
wireless router.
Problem Cause and Remedy