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Panasonic Network Camera BB HCM381A BB HCE481A Users Guide

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    Page 1 Troubleshooting Network Camera Model No.BB-HCM381A (AC Adaptor Type) BB-HCE481A (PoE Type) Indoor Use Only Troubleshooting................................................................... 3 BB-HCM381A Indicator Display Troubleshooting ...................................... 3 BB-HCE481A Indicator Display Troubleshooting ...................................... 5 Camera Setup Troubleshooting ................................................................. 7 Camera Image/Page Display Troubleshooting...
    Page 2 Troubleshooting 2 Trademarks • Microsoft, Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.  All other trademarks identified herein are the property of their respective owners. Abbreviations  UPnP is the abbreviation for Universal Plug and Play.  Network Camera is called Camera in this manual.  Setup CD-ROM is called CD-ROM in this manual.
    Page 3 Troubleshooting 3 Troubleshooting The Panasonic Network Camera support website http://panasonic.co.jp/pcc/ products/en/netwkcam/ includes various technical information in addition to the contents in this troubleshooting section. Access the website if this troubleshooting does not solve your problem. BB-HCM381A Indicator Display Troubleshooting Problem Cause and Remedy The indicator lights or blinks orange. The Ethernet cable is not connected properly. →Connect the Ethernet cable properly.  The PC,...
    Page 4 Troubleshooting 4 The indicator continues blinking green. Automatic setup is not complete. →Complete the setup following the instructions in Getting Started.  The camera did not receive an IP address from the DHCP server. →When setting [Automatic Setup] or [DHCP Setup], the camera may not be assigned an IP address due to network failures. Ask your ISP or network administrator for more information. The indicator does not light up. The indicator display is disabled. →Check if the indicator...
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