Panasonic Network Camera BB HCM381A BB HCE481A Users Guide

Troubleshooting
Network Camera
Model No.BB-HCM381A (AC Adaptor Type)
BB-HCE481A (PoE Type)
Indoor Use Only
Troubleshooting................................................................... 3
BB-HCM381A Indicator Display Troubleshooting ...................................... 3
BB-HCE481A Indicator Display Troubleshooting ...................................... 5
Camera Setup Troubleshooting ................................................................. 7
Camera Image/Page Display Troubleshooting...

Troubleshooting
2
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks identified herein are the property of their respective 
owners.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this manual.
 Setup CD-ROM is called CD-ROM in this manual. 

Troubleshooting
3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information in addition to the 
contents in this troubleshooting section. Access the website if this troubleshooting 
does not solve your problem.
BB-HCM381A Indicator Display Troubleshooting
Problem Cause and Remedy
The indicator 
lights or blinks 
orange. The Ethernet cable is not connected properly.
→Connect the Ethernet cable properly.
 The PC,...

Troubleshooting
4
The indicator 
continues 
blinking green. Automatic setup is not complete.
→Complete the setup following the instructions in Getting 
Started.
 The camera did not receive an IP address from the DHCP 
server.
→When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information.
The indicator 
does not light up. The indicator display is disabled.
→Check if the indicator...

Troubleshooting
5
BB-HCE481A Indicator Display Troubleshooting
Problem Cause and Remedy
The indicator 
lights or blinks 
orange. The Ethernet cable is partly disconnected.
→Change it to another Ethernet cable.
The indicator 
continues 
blinking orange. The camera is turned off when updating firmware.
→If you access the camera using a web browser, The 
Update Firmware page will be displayed. Update the 
firmware following the procedure (see page 158 of the 
Operating Instructions on the CD-ROM). If you...

Troubleshooting
6
The indicator 
does not light up. The indicator display is disabled.
→Check if the indicator control is disabled (see page 153 of 
the Operating Instructions on the CD-ROM).
 A cross cable is being used.
→Some hubs and routers do not support the cross cable. 
Use a category 5 straight cable.
 The camera is not connected to the PoE hub.
→Connect the camera to the PoE hub.
 The PoE hub is turned off.
→Turn on the PoE hub.
 The Ethernet cable is partly disconnected.
→Change it to...

Troubleshooting
7
Camera Setup Troubleshooting
Note
• If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
Problem Cause and Remedy
Setup fails using 
Setup Program. More than 20 minutes have passed since the camera was 
turned on.
→Turn the camera off, and turn the camera on again. Then 
set up the camera again.
 Multiple camera...

Troubleshooting
8
Setup Program 
does not list any 
cameras. Your firewall or antivirus software is blocking the connection.
→To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, 
you can set up the camera using the MAC address (see 
page 183 of the Operating Instructions on the CD-ROM).
 The camera is connected over a different network.
→Set up the camera from a PC connected to...

Troubleshooting
9
Camera Image/Page Display Troubleshooting
Problem Cause and Remedy
The camera 
cannot be 
accessed. The camera IP address has changed.
→Enter the correct IP address in the address bar of the web 
browser.
 An IPv6 address was entered in the address bar of Internet 
Explorer.
→Internet Explorer does not support IPv6 addresses. Use a 
DynamicDNS service such as the Viewnetcam.com 
service.
 The default gateway or DNS server addresses may be wrong. 
The correct IP addresses are required...

Troubleshooting
10
The camera 
cannot be 
accessed on the 
LAN. The connected router does not have a loopback feature.
→Access the camera with local network IP address.
 The wrong IP address class is assigned to the camera.
→If you access the camera on the LAN, the PC IP address 
and the camera IP address must be set in the same class. 
Set the camera IP address same as the class of the PC IP 
address (see page 179 of the Operating Instructions on the 
CD-ROM).
 The web browser is accessing a proxy...