Panasonic Network Camera BB HCM381A BB HCE481A Users Guide

Troubleshooting
21
Image Buffer/Transfer Troubleshooting
Problem Cause and Remedy
The camera does 
not transfer an 
image by E-mail 
or FTP. An error occurred during transmission to the E-mail or FTP 
server.
→See the Protocol column on the Status page (see page 
155 of the Operating Instructions on the CD-ROM), and 
check if the error is displayed.
 The default gateway and DNS server addresses are not 
assigned correctly.
→Assign them correctly (see page 48 or page 53 of the 
Operating Instructions on...

Troubleshooting
22
SD Memory Recording Troubleshooting
The image is 
slowed down on 
the Buffered 
Image page, or 
the camera 
transfers an old 
image. The transfer interval is too short.
→Set the transfer interval longer than the current setting (see 
page 99, page 110 or page 122 of the Operating 
Instructions on the CD-ROM).
Problem Cause and Remedy
Cannot write 
onto the SD 
memory card. It is writing protected.
→Cancel the writing protection.
It takes time to 
record. Sometimes it takes time when...

Troubleshooting
23
IPv6 Troubleshooting
Problem Cause and Remedy
The camera 
cannot be 
accessed when 
using an IPv6 
address. The IPv6 address is not set on the camera.
→Check if the IP address and default gateway are displayed 
in the network (IPv6) column of the status page (see page 
155 of the Operating Instructions on the CD-ROM). If 
neither or only one is displayed, it is possible that the 
connection is incorrect or that the IPv6 router is not set 
properly. Set them correctly.
 IPv6 has not...

Troubleshooting
24
IPsec Troubleshooting
Problem Cause and Remedy
The camera 
cannot be 
accessed in 
transport mode. IPsec policy settings are restricted.
→Decrease the number of computers connected 
simultaneously, and wait for a moment, or shorten the 
lifetime in the PCs IPsec settings.
 IPsec settings have not been set on your PC.
→Set IPsec settings on your PC. See the Panasonic Network 
Camera support website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for more details.
 The pre-shared...

Troubleshooting
25
E-mail or FTP 
transfer cannot 
be performed in 
transport mode. The network settings are not set correctly.
→Cancel the IPsec settings on the server, PC and camera, 
and check that camera images can be transferred. If they 
can be transferred, the IPsec settings were not set 
correctly. Set them correctly (see page 60 of Operating 
Instructions on the CD-ROM).
 The pre-shared key is not set correctly.
→Set the same pre-shared key for the camera, and server 
(see page 60 of the...

Troubleshooting
26
Miscellaneous Troubleshooting
Problem Cause and Remedy
The ActiveX 
controls cannot 
be installed. Security software disables the ActiveX controls installation.
→Close the security software, and install the ActiveX 
controls again.
The firmware is 
not updated. The firmware updating was not completed due to the power 
being turned off, network failure or other cause.
→Update the firmware again following these steps.
*
1See page 12 of the Operating Instructions on the CD-
ROM.
*
2See...

Troubleshooting
27
The shortcut 
icon is not 
displayed in the 
My Network 
Places folder. The UPnP™ Windows component is not installed in Windows 
XP or Windows Me.
→Install the UPnP™ Windows component in Windows XP or 
Windows Me (see page 189 of the Operating Instructions 
on the CD-ROM).
The problem 
cannot be fixed. Call our customer call center at 1-800-272-7033. Problem Cause and Remedy 

Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
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2006 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
The information in this document is subject to change without notice.
Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced 
for internal use only. All other reproduction, in whole or in part, is prohibited without the written 
consent of Panasonic...