Panasonic Network Camera BB HCM381A BB HCE481A Users Guide

Troubleshooting
11
Authentication 
windows are 
consequently 
displayed. The user name and password for the administrator have been 
changed. Or the user name and password for the general 
users have been changed.
→Close the web browser, and access the camera again.
Only half of the 
image is 
displayed. You are using Internet Explorer 4.xx or lower.
→Upgrade Internet Explorer to version 6.0 or greater. 
The camera 
image is not 
displayed, or not 
displayed 
properly.ActiveX
® Controls are not...

Troubleshooting
12
The Top page or 
image is not 
displayed on the 
cell phone. Only the IP address and port number are entered.
→Enter /mobile after entering IP Address:Port Number.
 A 320 x 240 resolution image is not displayed.
→Cell phones do not support 320 x 240 resolution images.
 The file size of the image is exceeding the capacity of the cell 
phone.
→View the image at 160 x 120 resolution.
 The cell phone supports only XHTML.
→Enter /mobileX by following an IP address and port 
number.
A...

Troubleshooting
13
The image is out 
of focus. The lens is dirty or dust is attached. Fingerprints, dust, stains, 
etc. on the lens can degrade the performance of the Automatic 
Focusing feature.
→Wipe the lens with lens cleaning paper.
 Manual focusing may be set.
→Press appropriate one of the Focus buttons at the 
operation bar (see page 23 of the Operating Instructions 
on the CD-ROM).
 Blurred images may have been registered when registering or 
modifying the preset button or home position...

Troubleshooting
14
The image has 
noise. The object is dark.
→Increase the light level in the area around the camera.
 AC Power Source Frequency setting is incorrect.
→Confirm the AC Power Source Frequency setting (see 
page 80 of the Operating Instructions on the CD-ROM).
 The colors setting of the monitor is set to less than 16 bit high 
color.
→Set it to 16 bit high color or greater.
An old image is 
displayed. Old images are temporarily stored on the web browser.
→Set [Every visit to the page] on...

Troubleshooting
15
When accessing 
the camera, the 
Update Firmware 
page is displayed. The camera firmware may be damaged because the power 
was turned off during an update, etc.
→Download the latest firmware from the Panasonic Network 
Camera support website and update the firmware. Problem Cause and Remedy 

Troubleshooting
16
Operation Bar Troubleshooting
Problem Cause and Remedy
The pan/tilt, 
zoom, focus, click 
to center and 
preset features 
do not work. Your PC is not connected to the camera.
→Click [Refresh] on the web browser. Confirm that the image 
refreshes, and you can operate the pan/tilt/zoom/focus 
functions.
 The camera is not turned on.
→Turn the camera on.
 Multiple users are operating the camera simultaneously.
→Wait for a moment, and access the camera again.
 The pan/tilt/zoom/focus...

Troubleshooting
17
Audio Problems Troubleshooting
Problem Cause and Remedy
The Listen button 
is gray. The [Input] setting is set to [Disable] on the Audio page.
→Change it to [Enable]. (See page 86 of the Operating 
Instructions on the CD-ROM)
 In the access level settings on the General User page, [Listen] 
is not permitted.
→Select [Listen]. (See page 93 of the Operating Instructions 
on the CD-ROM)
The Talk button is 
gray. The [Output] setting is set to [Disable] on the Audio page.
→Change it to...

Troubleshooting
18
Audio cannot be 
heard on the 
computer. The Listen button appears like this: 
→
Click the Listen button. (It will change to  .)
→There are too many simultaneous audio connections. Wait 
for a while, and try to access again.
 The Listen button is gray.
→[Listen] is not permitted on the General User page. Permit 
it. (See page 93 of the Operating Instructions on the CD-
ROM)
 The volume is set to its minimum.
→Adjust the volume on the volume adjustment toolbar.
 The computer volume...

Troubleshooting
19
Audio is not 
produced from an 
external speaker 
connected to the 
camera. The Talk button appears like this: 
→
Click the Talk button. (It will change to  .)
 The Talk button is gray.
→[Talk] is not permitted on the General User page. Permit it. 
(See page 93 of the Operating Instructions on the CD-
ROM)
 Microphone is not selected on your PCs volume control 
screen.
→Click [Options]→[Properties]→, and check [Recording] on 
the Volume Control window. In the Show the following...

Troubleshooting
20
Noise can be 
heard. The plug of the external microphone or speaker is dirty.
→Wipe the connection terminal of the microphone or 
speaker.
 The external microphone or speaker is not connected 
properly.
→Correctly connect the external microphone or speaker.
 The audio from your PC speaker is being caught by your PC 
microphone, then the camera is transmitting the audio as 
noise.
→Check [mute] for the microphone column on the volume 
control screen. Then the PC will stop...