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Panasonic Network Camera BB-HCM381A BB-HCE481A Getting Started Manual
Panasonic Network Camera BB-HCM381A BB-HCE481A Getting Started Manual
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![Page 224
Troubleshooting
18
Audio cannot be
heard on the
computer. The Listen button appears like this:
→
Click the Listen button. (It will change to .)
→There are too many simultaneous audio connections. Wait
for a while, and try to access again.
The Listen button is gray.
→[Listen] is not permitted on the General User page. Permit
it. (See page 93 of the Operating Instructions on the CD-
ROM)
The volume is set to its minimum.
→Adjust the volume on the volume adjustment toolbar.
The computer volume...](http://img.usermanuals.tech/thumb/58/74554/w64_bbhcm381a_en_start_om_d-223.png "Page 224
Troubleshooting
18
Audio cannot be
heard on the
computer. The Listen button appears like this:
→
Click the Listen button. (It will change to .)
→There are too many simultaneous audio connections. Wait
for a while, and try to access again.
The Listen button is gray.
→[Listen] is not permitted on the General User page. Permit
it. (See page 93 of the Operating Instructions on the CD-
ROM)
The volume is set to its minimum.
→Adjust the volume on the volume adjustment toolbar.
The computer volume...")
![Page 225
Troubleshooting
19
Audio is not
produced from an
external speaker
connected to the
camera. The Talk button appears like this:
→
Click the Talk button. (It will change to .)
The Talk button is gray.
→[Talk] is not permitted on the General User page. Permit it.
(See page 93 of the Operating Instructions on the CD-
ROM)
Microphone is not selected on your PCs volume control
screen.
→Click [Options]→[Properties]→, and check [Recording] on
the Volume Control window. In the Show the following...](http://img.usermanuals.tech/thumb/58/74554/w64_bbhcm381a_en_start_om_d-224.png "Page 225
Troubleshooting
19
Audio is not
produced from an
external speaker
connected to the
camera. The Talk button appears like this:
→
Click the Talk button. (It will change to .)
The Talk button is gray.
→[Talk] is not permitted on the General User page. Permit it.
(See page 93 of the Operating Instructions on the CD-
ROM)
Microphone is not selected on your PCs volume control
screen.
→Click [Options]→[Properties]→, and check [Recording] on
the Volume Control window. In the Show the following...")
![Page 226
Troubleshooting
20
Noise can be
heard. The plug of the external microphone or speaker is dirty.
→Wipe the connection terminal of the microphone or
speaker.
The external microphone or speaker is not connected
properly.
→Correctly connect the external microphone or speaker.
The audio from your PC speaker is being caught by your PC
microphone, then the camera is transmitting the audio as
noise.
→Check [mute] for the microphone column on the volume
control screen. Then the PC will stop...](http://img.usermanuals.tech/thumb/58/74554/w64_bbhcm381a_en_start_om_d-225.png "Page 226
Troubleshooting
20
Noise can be
heard. The plug of the external microphone or speaker is dirty.
→Wipe the connection terminal of the microphone or
speaker.
The external microphone or speaker is not connected
properly.
→Correctly connect the external microphone or speaker.
The audio from your PC speaker is being caught by your PC
microphone, then the camera is transmitting the audio as
noise.
→Check [mute] for the microphone column on the volume
control screen. Then the PC will stop...")
Troubleshooting 25 E-mail or FTP transfer cannot be performed in transport mode. The network settings are not set correctly. →Cancel the IPsec settings on the server, PC and camera, and check that camera images can be transferred. If they can be transferred, the IPsec settings were not set correctly. Set them correctly (see page 60 of Operating Instructions on the CD-ROM). The pre-shared key is not set correctly. →Set the same pre-shared key for the camera, and server (see page 60 of the Operating Instructions on the CD- ROM). There is an e-mail server or FTP server within the tunnel mode network. →Transport mode and tunnel mode cannot be used at the same time. Cancel the e-mail server or FTP servers IPsec settings, and communicate using tunnel mode. Either the servers SA* 1 or cameras SA is not established. →Restart the camera. *1 SA (Security Association) refers to establishing a secure connection for an encrypted communication that uses IPsec or IPv6 by exchanging and sharing information such as the encryption scheme and key before communicating, or refers to an established virtual encrypted communication pathway. Problem Cause and Remedy
Troubleshooting 26 Miscellaneous Troubleshooting Problem Cause and Remedy The ActiveX controls cannot be installed. Security software disables the ActiveX controls installation. →Close the security software, and install the ActiveX controls again. The firmware is not updated. The firmware updating was not completed due to the power being turned off, network failure or other cause. →Update the firmware again following these steps. * 1See page 12 of the Operating Instructions on the CD- ROM. * 2See page 155 of the Operating Instructions on the CD- ROM. * 3See page 158 of the Operating Instructions on the CD- ROM about updating firmware. No YesNo Yes Turn the camera off, and turn the camera on again.* 1 Enter the IP address in the web browser to access the camera. Is the Top page displayed? Is the version updated? Access the Maintenance page and click [Status]. Check the firmware version on the Status page.*2 Update the firmware*3. The firmware update is completed.
Troubleshooting 27 The shortcut icon is not displayed in the My Network Places folder. The UPnP™ Windows component is not installed in Windows XP or Windows Me. →Install the UPnP™ Windows component in Windows XP or Windows Me (see page 189 of the Operating Instructions on the CD-ROM). The problem cannot be fixed. Call our customer call center at 1-800-272-7033. Problem Cause and Remedy
Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America PQQX15038ZA KK1105RM0 2006 Panasonic Communications Co., Ltd. All Rights Reserved. Panasonic Puerto Rico, Inc. The information in this document is subject to change without notice. Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.