Panasonic Network Camera BB-HCM381A BB-HCE481A Getting Started Manual

							Operating Instructions
193
7.10 Specifications
Network Camera
Other SpecificationsItems Specifications
Zoom 12 steps, 42x (21x Optical Zoom, 2x Digital Zoom)
Pan/Tilt Angle Pan: -175° to +175°,
Tilt: -120° to 0° (On the table)/
       0° to +90° (On the ceiling)
Sensor Type 1/4-inch CCD (Interlace type), 380,000 pixels 
(Effective Pixels)
Illumination 3—100,000 lx (0.09—100,000 lx when in color night 
view mode)
White Balance Auto/Manual/Hold
Focus Auto/Manual (40 steps)
Minimum Object Distance Wide: 5 mm (3/16 inches)
Tele: 1 m (3 feet 3 inches)
Aperture (F No.) Wide: F1.6—Tele: F3.6
Horizontal Viewing Angle Tele: 2.6° (Optical)/1.3° (Digital), Wide: 51°
Exposure Auto
Items Specifications
Video Compression JPEG (3 Levels)
Video Resolution 640 x 480, 320 x 240 (default), 160 x 120
Buffered Image
*1About 125 frames (320 x 240) with time display
(When SD memory card is not inserted.)
Audio Communication 2-way Half Duplex
Audio Bandwidth 300 Hz—3.4 KHz
Audio Play Method Play with ActiveX
Input Encoding Method Encoding with ActiveX
Audio Input
*23.5 mm Mini Jack
Audio Output
*23.5 mm Stereo Mini Jack (output is mono), Line 
Level
Video Output*
2Analog Composite (NTSC) 
						

							Operating Instructions
194
Frame rate*3Max. 12 frames/second (640 x 480)
Max. 30 frames/second (320 x 240 or 160 x 120)
Supported Protocols IPv4/IPv6 Dual-Stack
IPv4:
TCP, UDP, IP, HTTP, FTP, SMTP, DHCP, DNS, ARP, 
ICMP, POP3, NTP, UPnP
TM, IPsec  
IPv6:
TCP, UDP, IP, HTTP, FTP, SMTP, DNS, ICMPv6, 
POP3, NDP, NTP, IPsec 
IPsec Feature ESP Encryption, ESP Authentication
Transport mode/Tunnel mode
IKE (Internet Key Exchange)
IKE (Internet Key 
Exchange)Pre-Shared Key
Cipher Algorithm DES-CBC, 3DES-CBC, AES-CBC
Message-Digest Algorithm HMAC-MD5, HMAC-SHA-1
Message Transfer 
ConditionAlarm, Timer or Motion Detection
Image Transfer Method
SMTP*
4, FTP
Interface 10Base-T/100Base-TX Ethernet RJ-45 connector x 
1
Indicator Display Power/Network Communication/Camera operation/
Ethernet link
External I/O External Sensor Input x 2
External Sensor Output x 1
SD Memory Card Slot Full Size
Dimension (HWD) 140 (5 1/2 inches) mm x 123 (4 13/16 inches) mm x 
123 (4 13/16 inches) mm
Weight
BB-HCM381A: 640   (1.41 lb.) (Only the unit)
BB-HCE481A: 650   (1.43 lb.) (Only the unit) Items Specifications 
						

							Operating Instructions
195
Pow er  S u pp l yBB-HCM381A: 
AC adaptor: Input 100—240 V AC, 50/60 Hz
Output 12 V DC, 1 A
Consumption: About 12 W
BB-HCE481A:
PoE: 48 V IEEE 802.3af-compliant Power over 
Ethernet
Consumption: About 11 W
Mounting Angle
Available between  15° based on level line for 
mounting both on the table and on the ceiling.
Temperature Operation: 0 °C (+32 °F) to +40 °C (+104 °F)
Storage: 0 °C (+32 °F) to +50 °C (+122 °F)
Humidity Operation: 20 %—80 % (No Condensation)
Storage: 20 %—80 % (No Condensation)
*1 The maximum number of frames changes depending on the image quality and what 
object you buffer.
*2 Use only the included Audio/Video Cable when connecting an external microphone, 
speaker or TV.
*3 Frame rate may slow down depending on the network environment, PC performance, 
image quality, SD memory recording, using IPsec or what object you view.
*4 POP before SMTP authentication and SMTP authentication (PLAIN and LOGIN) are 
supported. SMTP authentication (CRAM-MD5) is not supported.
Items Specifications 
						

							Operating Instructions
196
A
Abbreviations 4
ActiveX Controls
 19
Administrator/General Users/Guest Us-
ers
 91
Alarm Image Buffer/Transfer
 107
Alarm Log
 137, 156
Alarm Position
 30
ASCII Character Table
 190
Audio page
 86
Audio/Video terminal
 9, 11
Automatic Focus Range
 81
B
Buffered Image page 38
C
Camera Access 13
Camera page
 80
Capture Image Button
 22
Cell Phone
 41, 44
Cleaning
 178
Click to Center
 21
D
Date and Time page 77
DC IN jack
 9
Default Setting List
 167
DynamicDNS
 70, 75
E
Ethernet (LAN) port 9
Explanation of the External I/O
 164
External I/O
 9, 11, 164
External Output page
 152
F
FACTORY DEFAULT RESET button 9, 
11, 166
Focus
 28
G
General User page 93
H
Help page 163
Hole for Ceiling Plate A
 9, 11
Home Position
 30
I
Image Display page 145
Indicator Control page
 153
IPsec
 57
IPv6 Domain Name Service
 15
L
Lens 8, 10, 178
Listen
 34
Load Settings page
 161
Login
 92
M
MAC address 9, 11
Maintenance page
 154
Motion Detection
 119, 133
Multi-Camera page
 36
Multi-Camera Setup page
 148
N
Network (IPv4) page 48
Network (IPv6) page
 53
O
Operation Bar 23, 24
Operation Time page
 150
P
Pan/Tilt Range 25, 84
PoE IN port
 11
Preset Button
 31
Product Information page
 163
R
Reset to Factory Default page 162
Restart page
 157
S
Save Settings page 160
Security: Administrator page
 88
Index 
						

							Operating Instructions
197
Serial Number 9, 11
Session Status
 155
Setup page
 45
Setup Program
 180
Single Camera page
 17
Specifications
 193
Status page
 155
Support Information page
 163
Support page
 163
T
Talk 34
Timer Image Buffer/Transfer
 97
Top page
 14
Trademarks
 4
U
Update Firmware page 158
UPnP page
 67
User-specified DynamicDNS
 72
V
Vertical Resolution 83
Viewnetcam.com Service
 70
Z
Zooming In and Out 26 
						

							Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
PQQX15037ZA      KK1105RM0
2006 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not send your unit to the Panasonic Consumer Electronics Company listed below or to
executive or regional sales offices. These locations do not repair consumer products.
When you ship the product
Panasonic Servicenters are listed in the servicenter directory.
Call 1-800-272-7033 for the location of an authorized servicenter.
This Network Camera is designed for use in the United States of America.
Sale or use of this product in other countries/areas may violate local laws.
For product service
Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced 
for internal use only. All other reproduction, in whole or in part, is prohibited without the written 
consent of Panasonic Communications Co., Ltd. 
						

							Troubleshooting
Network Camera
Model No.BB-HCM381A (AC Adaptor Type)
BB-HCE481A (PoE Type)
Indoor Use Only
Troubleshooting................................................................... 3
BB-HCM381A Indicator Display Troubleshooting ...................................... 3
BB-HCE481A Indicator Display Troubleshooting ...................................... 5
Camera Setup Troubleshooting ................................................................. 7
Camera Image/Page Display Troubleshooting .......................................... 9
Operation Bar Troubleshooting................................................................ 16
Audio Problems Troubleshooting ............................................................. 17
Image Buffer/Transfer Troubleshooting.................................................... 21
SD Memory Recording Troubleshooting ................................................. 22
IPv6 Troubleshooting ............................................................................... 23
IPsec Troubleshooting ............................................................................. 24
Miscellaneous Troubleshooting ............................................................... 26
Ta b l e  o f  C o n t e n t s
This manual is for both BB-HCM381A (AC Adaptor Type) and BB-HCE481A (PoE 
Type). Available features and operations are different in part depending on the 
model. Read the Operating Instructions on the Setup CD-ROM carefully and use 
the Network Camera properly. 
						

							Troubleshooting
2
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks identified herein are the property of their respective 
owners.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this manual.
 Setup CD-ROM is called CD-ROM in this manual. 
						

							Troubleshooting
3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information in addition to the 
contents in this troubleshooting section. Access the website if this troubleshooting 
does not solve your problem.
BB-HCM381A Indicator Display Troubleshooting
Problem Cause and Remedy
The indicator 
lights or blinks 
orange. The Ethernet cable is not connected properly.
→Connect the Ethernet cable properly.
 The PC, The Ethernet hub or router is not working.
→Confirm that PC, Ethernet hub and router are working.
 The Ethernet cable is partly disconnected.
→Change it to another Ethernet cable.
The indicator 
continues 
blinking orange. The camera is turned off when updating firmware.
→If you access the camera using a web browser, the Update 
Firmware page will be displayed. Update the firmware 
following the procedure (see page 158 of the Operating 
Instructions on the CD-ROM). If you fail to update the 
firmware, see page 26.
The indicator 
continues 
blinking orange 
(2-second 
interval). The router on your network is turned off.
→Turn the router on, and wait until the line is connected.
 An error has occurred in UPnP™ port forwarding.
→Set up the camera again in [Automatic Setup] using the 
Setup Program following the instructions in Getting 
Started. 
						

							Troubleshooting
4
The indicator 
continues 
blinking green. Automatic setup is not complete.
→Complete the setup following the instructions in Getting 
Started.
 The camera did not receive an IP address from the DHCP 
server.
→When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information.
The indicator 
does not light up. The indicator display is disabled.
→Check if the indicator control is disabled (see page 153 of 
the Operating Instructions on the CD-ROM).
 The attached AC adaptor is not being used.
→Confirm that the standard AC adaptor PSLP1242 (Order 
No. PSLP1242Y) is being used.
 A cross cable is being used.
→Some hubs and routers do not support the cross cable. 
Use a category 5 straight cable.
 The camera may be malfunctioning.
→If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center.
The indicator 
continues 
blinking red. The camera may be malfunctioning.
→If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center. Problem Cause and Remedy