Panasonic Network Camera BB HCM371A Users Guide

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  61
Troubleshooting
2.6 Audio Problems
ProblemCause and Remedy
Listen button is 
displayed gray.The [Input] setting is set to [Disable] on the Audio page.
Change it to [Enable]. (See page 75 of the Operating 
Instructions on the Setup CD-ROM)
In the access level settings on the General User page, [Listen] is 
not permitted.
Permit [Listen]. (See page 81 of the Operating Instructions 
on the Setup...

Installation/Troubleshooting
62
Troubleshooting
Audio cannot be 
heard on the 
computer.The Listen button appears like this: 
Click the Listen button. (It will change to .)
Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it. 
(see page 
81 of Operating Instructions on the Setup CD-
ROM)
The volume is set to minimum.
Adjust the volume on the volume adjustment toolbar.
The computer volume is set to mute or minimum volume.
Open the PCs Volume Control window,...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  63
Troubleshooting
Audio is not 
produced from 
an external 
speaker 
connected to 
the camera.The Talk button appears like this: 
Click the Talk button. (It will change to .)
The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it 
(see page 
81 of Operating Instructions on the Setup CD-
ROM).
Microphone is not selected on your PCs volume control screen.
Click...

Installation/Troubleshooting
64
Troubleshooting
Noise can be 
heard.The plug of the external microphone or speaker is dirty.
Wipe the connection terminal of the microphone or speaker.
The external microphone or speaker is not connected properly.
Correctly connect the external microphone or speaker.
The audio from your PC speaker is being caught by your PC 
microphone, then the camera is transmitting the audio as the 
noise.
Check [mute] for the microphone column on the volume 
control screen. Then the...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  65
Troubleshooting
2.7 Image Buffer/Image Transfer
ProblemCause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP.Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 118 
of the Operating Instructions on the Setup CD-ROM), and 
check if the error is displayed.
The default gateway and DNS server addresses are not...

Installation/Troubleshooting
66
Troubleshooting
2.8 SD Memory Recording
2.9 IPv6
ProblemCause and Remedy
Cannot write 
onto the SD 
memory card.It is writing protected.
Cancel the writing protection.
It takes time to 
record.Sometimes it takes time when it is formatted on a PC.
Format it on the camera (see page 89 of Operating 
Instructions on the Setup CD-ROM).
ProblemCause and Remedy
The Top page is 
not displayed 
with the IPv6 
address.The IPv6 address is not set on the camera.
Check if the IP...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  67
Troubleshooting
2.10 IPsec
ProblemCause and Remedy
The camera 
cannot be 
accessed in 
transport mode.IPsec policy settings are restricted.
Decrease the number of computers connected 
simultaneously, and wait for a while, or shorten the lifetime in 
the PCs IPsec settings.
IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic Network 
Camera support...

Installation/Troubleshooting
68
Troubleshooting
ProblemCause and Remedy
The camera 
cannot be 
accessed in 
tunnel mode.The pre-shared key is not set correctly.
Set the same pre-shared key for the camera and the VPN 
router (see page 
57 of Operating Instructions on the Setup 
CD-ROM).
The VPN router is not set correctly.
Set the IKE and IPsec policy on the VPN router correctly (see 
page 
57 of Operating Instructions on the Setup CD-ROM).
Either VPN routers SA or cameras SA is not established....

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  69
Troubleshooting
2.11 Miscellaneous
ProblemCause and Remedy
ActiveX cannot 
be installed.Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is 
not updated.The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*1See page 120 of...

Installation/Troubleshooting
70
ProblemCause and Remedy
Settings failed.You took 30 minutes or longer to save your settings on a [Setup] 
page.
For added security, the time from opening to saving the 
[Setup] pages is limited to about 30 minutes. Save your 
settings within 30 minutes.
You opened other [Setup] pages several times while setting a 
[Setup] page.
Do not open other [Setup] pages several times while 
performing settings.
You clicked your web browser’s back button while setting a 
[Setup]...