Panasonic Network Camera BB HCM371A Users Guide
Here you can view all the pages of manual Panasonic Network Camera BB HCM371A Users Guide. The Panasonic manuals for Security Camera are available online for free. You can easily download all the documents as PDF.
Page 31
![Page 31
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 31
1.9 Connecting the Camera to a Router
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router supporting UPnPTM, follow the
procedures shown on page
22.
Notes
In some routers, the UPnPTM feature is disabled by default. Enable your
routers UPnPTM feature following the router manual before you set up the
camera. See the Panasonic Network Camera support website at...](http://img.usermanuals.tech/thumb/58/72296/w300_bb-hcm371a_en_troubleshooting_om_d-30.png "Page 31
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 31
1.9 Connecting the Camera to a Router
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router supporting UPnPTM, follow the
procedures shown on page
22.
Notes
In some routers, the UPnPTM feature is disabled by default. Enable your
routers UPnPTM feature following the router manual before you set up the
camera. See the Panasonic Network Camera support website at...")
Installation/Troubleshooting [For assistance, please call: 1-800-272-7033] 31 1.9 Connecting the Camera to a Router Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router supporting UPnPTM, follow the procedures shown on page 22. Notes In some routers, the UPnPTM feature is disabled by default. Enable your routers UPnPTM feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at...
Page 32
![Page 32
Installation/Troubleshooting
32
1.10 Connecting the Camera to a Router Not
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router not supporting UPnPTM, follow the
procedures below.
1.Select [Static] on the Network (IPv4) page.
2.Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port
forwarding on the router. See the router manual for how to enable port
forwarding.
3.Register with the Viewnetcam.com service.
Port...](http://img.usermanuals.tech/thumb/58/72296/w300_bb-hcm371a_en_troubleshooting_om_d-31.png "Page 32
Installation/Troubleshooting
32
1.10 Connecting the Camera to a Router Not
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router not supporting UPnPTM, follow the
procedures below.
1.Select [Static] on the Network (IPv4) page.
2.Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port
forwarding on the router. See the router manual for how to enable port
forwarding.
3.Register with the Viewnetcam.com service.
Port...")
Installation/Troubleshooting 32 1.10 Connecting the Camera to a Router Not Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router not supporting UPnPTM, follow the procedures below. 1.Select [Static] on the Network (IPv4) page. 2.Enable port forwarding on the router. Using the IP address and port number note written on step 1-(3), enable port forwarding on the router. See the router manual for how to enable port forwarding. 3.Register with the Viewnetcam.com service. Port...
Page 33
![Page 33
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 33
1.11 Setting up the Camera Using the MAC
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus
software settings on your PC. If you cannot disable your firewall or antivirus
software, you can set up the camera using the camera MAC address as shown
below.
1.Enter the camera MAC address in the data field, and click [Set up camera].
Note
The...](http://img.usermanuals.tech/thumb/58/72296/w300_bb-hcm371a_en_troubleshooting_om_d-32.png "Page 33
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 33
1.11 Setting up the Camera Using the MAC
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus
software settings on your PC. If you cannot disable your firewall or antivirus
software, you can set up the camera using the camera MAC address as shown
below.
1.Enter the camera MAC address in the data field, and click [Set up camera].
Note
The...")
Installation/Troubleshooting [For assistance, please call: 1-800-272-7033] 33 1.11 Setting up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below. 1.Enter the camera MAC address in the data field, and click [Set up camera]. Note The...
Page 34
![Page 34
Installation/Troubleshooting
34
3.Enter the user name and password, and click [Save].
4.The Enter Network Password window is displayed. Enter the user name and
password that were set, and click [OK].](http://img.usermanuals.tech/thumb/58/72296/w300_bb-hcm371a_en_troubleshooting_om_d-33.png "Page 34
Installation/Troubleshooting
34
3.Enter the user name and password, and click [Save].
4.The Enter Network Password window is displayed. Enter the user name and
password that were set, and click [OK].")
Installation/Troubleshooting 34 3.Enter the user name and password, and click [Save]. 4.The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK].
Page 35
![Page 35
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 35
5.When the Single Camera page is displayed, the setup is completed.
If Security Warning window is displayed, click [Yes] (see page 38).
See page 39 for Security Warning window when using Microsoft Windows
XP Service Pack 2.
Notes
See page 17 of the Operating Instructions on the Setup CD-ROM for the
Single Camera page.
If you enable Internet access to the camera, follow the procedures...](http://img.usermanuals.tech/thumb/58/72296/w300_bb-hcm371a_en_troubleshooting_om_d-34.png "Page 35
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 35
5.When the Single Camera page is displayed, the setup is completed.
If Security Warning window is displayed, click [Yes] (see page 38).
See page 39 for Security Warning window when using Microsoft Windows
XP Service Pack 2.
Notes
See page 17 of the Operating Instructions on the Setup CD-ROM for the
Single Camera page.
If you enable Internet access to the camera, follow the procedures...")
Installation/Troubleshooting [For assistance, please call: 1-800-272-7033] 35 5.When the Single Camera page is displayed, the setup is completed. If Security Warning window is displayed, click [Yes] (see page 38). See page 39 for Security Warning window when using Microsoft Windows XP Service Pack 2. Notes See page 17 of the Operating Instructions on the Setup CD-ROM for the Single Camera page. If you enable Internet access to the camera, follow the procedures...
Page 36
![Page 36
Installation/Troubleshooting
36
1.12 Confirming the Camera Image
1.Start up the web browser on your PC.
2.Enter http://IPv4 Address (or URL):Port Number on the address bar, and
press [Enter] on the keyboard.
When port number is 80 (default), you do not need to enter port number.
See page
44 of the Operating Instructions on the Setup CD-ROM for
details about port number.
For IPv6 connection, see page 15 and page 16 of the Operating
Instructions on the Setup CD-ROM and prepare the requirements....](http://img.usermanuals.tech/thumb/58/72296/w300_bb-hcm371a_en_troubleshooting_om_d-35.png "Page 36
Installation/Troubleshooting
36
1.12 Confirming the Camera Image
1.Start up the web browser on your PC.
2.Enter http://IPv4 Address (or URL):Port Number on the address bar, and
press [Enter] on the keyboard.
When port number is 80 (default), you do not need to enter port number.
See page
44 of the Operating Instructions on the Setup CD-ROM for
details about port number.
For IPv6 connection, see page 15 and page 16 of the Operating
Instructions on the Setup CD-ROM and prepare the requirements....")
Installation/Troubleshooting 36 1.12 Confirming the Camera Image 1.Start up the web browser on your PC. 2.Enter http://IPv4 Address (or URL):Port Number on the address bar, and press [Enter] on the keyboard. When port number is 80 (default), you do not need to enter port number. See page 44 of the Operating Instructions on the Setup CD-ROM for details about port number. For IPv6 connection, see page 15 and page 16 of the Operating Instructions on the Setup CD-ROM and prepare the requirements....
Page 37
![Page 37
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 37
Notes
When users other than an administrator are accessing the camera,
[Setup] and [Maintenance] tab will not be displayed. Additionally, When
[Do not permit access from guest users] is set on the Security:
Administrator page, [Login] tab will not be displayed.
If [View Multi-Camera page] or [View Buffered Image page] is not
permitted on the General User page, [Multi-Camera] or [Buffered...](http://img.usermanuals.tech/thumb/58/72296/w300_bb-hcm371a_en_troubleshooting_om_d-36.png "Page 37
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 37
Notes
When users other than an administrator are accessing the camera,
[Setup] and [Maintenance] tab will not be displayed. Additionally, When
[Do not permit access from guest users] is set on the Security:
Administrator page, [Login] tab will not be displayed.
If [View Multi-Camera page] or [View Buffered Image page] is not
permitted on the General User page, [Multi-Camera] or [Buffered...")
Installation/Troubleshooting [For assistance, please call: 1-800-272-7033] 37 Notes When users other than an administrator are accessing the camera, [Setup] and [Maintenance] tab will not be displayed. Additionally, When [Do not permit access from guest users] is set on the Security: Administrator page, [Login] tab will not be displayed. If [View Multi-Camera page] or [View Buffered Image page] is not permitted on the General User page, [Multi-Camera] or [Buffered...
Page 38
![Page 38
Installation/Troubleshooting
38
Security Warning window
To view a video (Motion JPEG) or to use audio feature, ActiveX® Controls must be
installed. When trying to display a video for the first time, Security Warning window
will be displayed. When using Windows 2000 or Windows XP, log in as an
administrator to install it.
If you cannot install ActiveX Controls or you cannot see the video
in the Internet Explorer
Click [Tools][Internet Options][Security] tab and click [Custom level] on
the web...](http://img.usermanuals.tech/thumb/58/72296/w300_bb-hcm371a_en_troubleshooting_om_d-37.png "Page 38
Installation/Troubleshooting
38
Security Warning window
To view a video (Motion JPEG) or to use audio feature, ActiveX® Controls must be
installed. When trying to display a video for the first time, Security Warning window
will be displayed. When using Windows 2000 or Windows XP, log in as an
administrator to install it.
If you cannot install ActiveX Controls or you cannot see the video
in the Internet Explorer
Click [Tools][Internet Options][Security] tab and click [Custom level] on
the web...")
Installation/Troubleshooting 38 Security Warning window To view a video (Motion JPEG) or to use audio feature, ActiveX® Controls must be installed. When trying to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it. If you cannot install ActiveX Controls or you cannot see the video in the Internet Explorer Click [Tools][Internet Options][Security] tab and click [Custom level] on the web...
Page 39
![Page 39
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 39
In some corporate network environments a firewall may be used for security
purposes. It is possible that this may prevent motion video from being
displayed. In this situation we suggest:
Contact your network administrator.
Try using regularly refreshed images.
Security Warning window on Microsoft Windows XP Service Pack 2
To view a video (Motion JPEG) or to use audio feature, ActiveX...](http://img.usermanuals.tech/thumb/58/72296/w300_bb-hcm371a_en_troubleshooting_om_d-38.png "Page 39
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 39
In some corporate network environments a firewall may be used for security
purposes. It is possible that this may prevent motion video from being
displayed. In this situation we suggest:
Contact your network administrator.
Try using regularly refreshed images.
Security Warning window on Microsoft Windows XP Service Pack 2
To view a video (Motion JPEG) or to use audio feature, ActiveX...")
Installation/Troubleshooting [For assistance, please call: 1-800-272-7033] 39 In some corporate network environments a firewall may be used for security purposes. It is possible that this may prevent motion video from being displayed. In this situation we suggest: Contact your network administrator. Try using regularly refreshed images. Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG) or to use audio feature, ActiveX...
Page 40
Installation/Troubleshooting 40 1.13 Using the SD Memory Card The SD memory card (customer-provided) can store image data and replay them. Follow the instructions below to insert the SD memory card into the camera. 1.Open the cover on the side of the camera. 2.Insert the SD memory card, and push with your finger until it clicks. Or push the card lightly to remove. Notes Ensure that recording has been stopped, before removing the SD memory card. (see page 90 of Operating Instructions on the Setup...