Panasonic Network Camera BB HCM371A Users Guide

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  41
Notes
 Sound cannot be recorded.
 Format the SD memory card, before you record the image data. (see page 
89 of Operating Instructions on the Setup CD-ROM) 

Installation/Troubleshooting
42
1.14 Installing the Camera
The camera has a splash resistant body. The splash resistant body allows the 
camera to be used indoors and outdoors. Waterproof cabling is necessary for 
outdoor mounting. Check the camera operation before installing (cabling and 
mounting) the camera.
Notes
 Install the camera under eaves to protect it from direct sunlight. Prolonged 
exposure to direct sunlight or halogen light may damage the CCD sensor.
 Use the sunshade in any conditions....

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  43
1.14.1 Wiring the Camera
Check the location where the camera will be installed. Select the proper cable 
suited to the camera location. Consult an authorized wiring electrician for cabling.
The camera can be mounted in the following ways.
1.Put the cables through the connector cover (1.). Connect the DC plug of the 
AC adaptor to the DC IN jack (2.) and Ethernet cable to the Ethernet port (3.)....

Installation/Troubleshooting
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2.Thread the AC adaptor cord through the hook. Fasten the connector cover by 
fastening the two screws in numerical order. The remaining screw hole on the 
connector cover is used for attaching sunshade.
Note
When you mount the camera, always hook the AC adaptor cord and audio 
cables to the hooks.
3.Attach the sunshade by fastening the two screws.
Notes
 When using an SD memory card, insert it before attaching the sunshade. 
See page 
40 for using the SD memory card.
...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  45
4.Roll up putty around the cables and fit them into the holes to prevent water 
from getting inside the camera.
Notes
 Confirm the camera is functioning before puttying the cables. Putties and 
self bonding tape cannot be used twice.
 Check the length and the type of the Ethernet cable before fixing with 
putty.
5.Cover the putty by rolling.
 Self bonding tape is used to fix the cables in a...

Installation/Troubleshooting
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1.14.2 Mounting the Camera
Four mounting methods are shown in the following figures. Confirm the top and 
bottom of the camera when mounting. Ask the authorized dealer for mounting.
Note
Mounting and cabling instructions described in this Installation/
Troubleshooting follow generally accepted guidelines suitable for residential 
installations. In some areas, commercial and industrial installations are 
regulated by local or state ordinances. For such installations,...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  47
Ceiling Mount
Notes
 Do not mount the camera upside down. The image 
may be displayed upside down.
 When mounting, we suggest using the hardware 
we provide. Mounting in any other manner may 
cause the camera to fall, causing personal injury or 
damage to the camera.
 To reduce the load on the mounting hardware, 
dress the cables neatly and secure with tape.
Fit Stand A 
with Stand B.
Stand...

Installation/Troubleshooting
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Wall MountNotes
 Drive mounting screws into the wall. Be careful to 
avoid touching any metalwork (metal/wire laths 
etc.), conduits or electrical cables buried in the wall.
 Do not mount the camera upside down. The image 
may be displayed upside down.
 When mounting, we suggest using the hardware 
we provide. Mounting in any other manner may 
cause the camera to fall, causing personal injury or 
damage to the camera.
 To reduce the load on the mounting hardware,...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  49
Making holes on mortar or concrete wall
1.Put flexible stand on the wall where you plan to install the camera and mark 
the points where you are going to make holes.
2.Make holes with an electric drill. Insert plastic plugs (customer-provided) into 
the holes and push them inside the holes with the hammer.
Note
Mortar walls break easily when drilling.
3.Mount the flexible stand by using the...

Installation/Troubleshooting
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Troubleshooting
2Troubleshooting
The Panasonic Network Camera support website http://panasonic.net/pcc/ipcam/ 
includes various technical information other than the contents in this troubleshooting 
section. Access it if problems occur.
2.1 Indicator Error Codes
ProblemCause and Remedy
Indicator lights 
or blinks orange.Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
PC, Ethernet hub or router is not working.
Confirm that PC, Ethernet hub...