Panasonic Multi-Function Printer Kx Mb3010 Kx Mb3020 Operating Instructions

11. Help
81
For assistance, please visit http://www.panasonic.com/help
11.3.2 Printing problems
I cannot find the unit in the 
[Target Device] or [Device 
Select] dialog box when 
operating the following 
functions.
–Scanning
–Remote Control
–PC FAX (KX-MB3020 only)
–Device MonitorLThe printer driver has not been installed. Install it on your computer (page 
23).
I forgot the password for 
feature programming via 
remote operation.LYou may have changed the feature programming password. If you do not...

11. Help
82
For assistance, please visit http://www.panasonic.com/help
11.3.3 Scanner
I cannot find the PCL driver 
(KX-MB3020 only).LThe PCL driver can be found in the following folder on the supplied CD-
ROM.
Operating system Folder path
Windows 98/
Windows Me“D:\Drivers\Object\Printer\Win98Me\PCL”
Windows 2000/
Windows XP/
Windows Vista“D:\Drivers\Object\Printer\WinVistaXp2k\PCL”
Windows XP 
Professional x64 
Edition/
Windows Vista x64“D:\Drivers\Object\Printer\WinVistaXp_x64\PCL”
(where “D” is the...

11. Help
83
For assistance, please visit http://www.panasonic.com/help
11.3.4 Copier
11.3.5 Fax (KX-MB3020 only)
ProblemCause & Solution
The unit will not make a copy.LYou cannot make a copy during programming. Make the copy after 
programming.
LThe document was not fed into the unit properly. Re-insert the document.
LRecording paper is not loaded or the unit has run out of paper. Load paper 
(page 13).
Letters on the copied 
documents are not clear.LThe original document is too dark or too light. Change...

11. Help
84
For assistance, please visit http://www.panasonic.com/help I cannot receive documents.LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax reception may not be possible 
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail 
service, or
– subscribe to a Distinctive Ring service (page 53).
LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to...

11. Help
85
For assistance, please visit http://www.panasonic.com/help I cannot hear a dial tone.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 15).
LIf you use a splitter/coupler to connect the unit, remove the splitter/coupler 
and connect the unit to the wall jack directly. If the unit operates properly, 
check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known working 
telephone. If the working telephone...

11. Help
86
For assistance, please visit http://www.panasonic.com/help
11.3.6 Network
ProblemCause & Solution
I cannot operate the following 
functions.
–PC printing
–Scanning
–Remote Control
–PC FAX (KX-MB3020 only)
–Device MonitorLConfirm the LED via the LAN port of the main board. If the LED is glowing 
or blinking, network access is working correctly.
If the LED is not glowing or blinking, confirm the LAN cable (category 5 
straight cable) is connected to the LAN port of the main board correctly.
LIf...

11. Help
87
For assistance, please visit http://www.panasonic.com/help
11.3.7 Using an answering machine (KX-MB3020 only)
11.3.8 If a power failure occurs
LThe unit will not function.
LIf any documents are stored in the memory (i.e. during copying, PC printing), they will be lost.
KX-MB3020 only:
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements 
should be made for access to emergency services.
LFax transmission and reception will be...

11. Help
88
For assistance, please visit http://www.panasonic.com/help LIf the [Select Language] dialog box appears, select the desired language that you want to use with this 
software. Click [OK].
2[Tools] i [Windows Firewall Setting]
LThe [Windows Firewall Setting Tool] window will appear.
3[Add to the exceptions list] i [OK] i [OK]
To confirm the security settings (For Windows XP users)
1.[Start] i [Control Panel] i [Security Center]
LThe [Windows Security Center] window will appear.
2.[Windows...

12. Paper Jams
89
12 Paper Jams Jams
12.1 Recording paper jam
Caution:
LDo not pull out the jammed paper forcibly before 
opening the left cover.
LDo not open the paper input tray before opening 
the left cover as the jammed paper may be pulled 
and the jam may get worse.
12.1.1 When the recording paper has 
jammed inside of the unit
The display will show the following.
“PAPER JAMMED”
b
“OPEN LEFT COVER HOT CAUTION”
1Hold the left cover open lever (1), and then pull 
open the left cover (2).
Caution:...

12. Paper Jams
90
2Remove the jammed paper.
LIf paper is jammed inside the left cover, see case 
1 to case 5 (page 90 to page 92).
LIf paper is not jammed inside the left cover, see 
case 6 (page 92).
Case 1:
When the recording paper has jammed near the 
rollers:
Remove the jammed paper (4) carefully by pulling it 
upward.
Case 2:
When the recording paper has jammed near the 
drum and toner unit:
Remove the jammed paper (5) carefully by pulling it 
upward.Case 3:
When the recording paper has jammed near...