Panasonic Multi-Function Printer Dp Mb350 Operating Instructions

11. Help81
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11 Help
Reports and Displays
11.1 Report messages
To indicate the unit’s fax transm ission/reception status, one of the following messages will be printed on the 
confirmation and journal reports (page 42).
MessageCodeCause & Solution
Communication Error 40-42
46-72
FF L
A transmission or reception error occurred. Try 
again or check with the other party.
43
44 L
A line problem occurred. Connect the telephone line 
cord to a...

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82
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11.2 Display messages
To indicate the unit’s status, one or more of the following messages will appear on the display.
DisplayCause & Solution
“Call Service ” LThere is something wrong with the unit. Contact our service personnel.
“Change Drum ” LThere is something wrong with the drum cartridge. Replace the drum 
cartridge.
“Change Supplies Toner 
Empty ” L
The toner is empty. Replace the toner cartridge immediately.
“Change...

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“Fax in Memory
”LThe unit has a document in memory. See the other displayed message 
instructions to print out the documen t. For fax memory capacity, see page 
104.
L If the PC fax setting (feature #442 on page 65) is set to  “Always”,
– check the connection between t he computer and the unit.
– check that the computer is turned ON.
L If the fax preview mode (feature #448 on page 52) is set to  “On”,
– view, print or save the...

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84
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“Redial Time Out
”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“Remove Document ”LThe document is jammed. Remove  the jammed document (page 100).
L Attempted to send or copy a document longer than 600 mm (23
5/8) of 1-
sided document / 360 mm (143/16) of 2-sided document using the 
automatic document feeder. Press  {Stop } to remove the document. Divide 
the document into two or more sheets...

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Troubleshooting
11.3 When a function does not work
11.3.1 General
ProblemCause & Solution
The unit does not work. LCheck the connections (page 17, 25).
The recording paper exit 
becomes full qu ickly or the 
recording paper does not 
stack properly at the 
recording paper exit. L
High humidity may cause the recording paper to curl. Try turning the paper 
over and re-inserting it. If the curl on the paper is heavy, please remove it...

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86
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11.3.2 Printing problems
I forgot the password for 
feature programming via 
remote operation.L
You may have changed the feature programming password. If you do not 
remember it, assign a new password using feature #155 (page 58). When 
required to enter the cu rrent password, enter “0101” instead.
ProblemCause & Solution
The printing quality is poor 
(e.g. has smudges, blurred 
points or lines). L
Some paper has instructions...

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11.3.3 Scanner
I cannot find the PCL driver. LThe PCL driver can be found in the following folder on the supplied CD-
ROM.
Operating system Folder path
Windows 98/
Windows Me “D:\Drivers\Object\Printer\Win98Me\PCL”
Windows 2000/
Windows XP/
Windows Vista “D:\Drivers\Object\Pri
nter\WinVistaXp2k\PCL”
Windows XP 
Professional x64 
Edition/
Windows Vista x64 “D:\Drivers\Object\Printer\WinVistaXp_x64\PCL”
(where “ D” is the drive...

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88
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11.3.4 Copier
11.3.5 Fax
ProblemCause & Solution
The unit will not make a copy. LYou cannot make a copy during programming. Make the copy after 
programming.
L The document was not fed into the unit properly. Re-insert the document.
L Recording paper is not loaded or the unit has run out of paper. Load paper 
(page 14).
Letters on the copied 
documents are not clear. L
The original document is too dark or  too light. Change the...

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I cannot receive documents.
LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax reception may not be possible 
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail 
service, or
– subscribe to a Distinctive Ring service (page 56).
L The telephone line cord is connected to the  [EXT ] jack on the unit....

11. Help
90
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When an extension telephone 
is connected, I cannot receive 
documents by pressing 
{*}{#}{
9}. L
You must set remote fax activation  to ON (feature #434 on page 64) 
beforehand.
L Press  {*}{#}{ 9} firmly.
L You may have changed the remote fax activation code from  {*}{#}{9} 
(default setting). Verify the remote fax activation code (feature #434 on page 
64).
I cannot hear a dial tone. LThe telephone line cord is connected to the...