Panasonic Multi-Function Printer Dp Mb350 Operating Instructions

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11 Help
Reports and Displays
11.1 Report messages
To indicate the unit’s fax transm ission/reception status, one of the following messages will be printed on the 
confirmation and journal reports (page 42).
MessageCodeCause & Solution
Communication Error 40-42
46-72
FF L
A transmission or reception error occurred. Try 
again or check with the other party.
43
44 L
A line problem occurred. Connect the telephone line 
cord to a different jack and try again.
L An overseas transmission error occurred. Try using 
the overseas mode (feature #411 on page 62).
Document Jammed -----LRemove the jammed document (page 100).
Error-Not Your Unit 53
54
59
70L
A transmission or reception error occurred because 
of a problem with the other party’s fax machine. 
Check with the other party.
Junk Fax Proh. Reject -----LThe junk fax prohibitor feature of this unit rejected 
fax reception.
Memory Full -----LThe memory is full of received documents due to a 
lack of recording paper or a recording paper jam. 
Load paper (page 14) or remove the jammed paper 
(page 94).
L If the PC fax setting (feature #442 on page 65) is set 
to “Always ”, check the connection between the 
computer and the unit.
L If the fax preview mode (feature #448 on page 52) is 
set to  “On”, view, print or save the documents, and 
then erase unnecessary documents (page 49, 53).
No Document / Failed Pickup -----LThe document was not fed into the unit properly. Re-
insert it and try again.
Other Fax not responding -----LThe other party’s fax machine is busy or has run out 
of recording paper. Try again.
L The other party’s fax machine rings too many times. 
Send the fax manually (page 42).
L The other party’s machine is not a fax machine. 
Check with the other party.
L The number you dialed is not in service.
Pressed the ‘Stop’ key -----L{Stop}  was pressed and fax communication was 
canceled.
The cover was opened -----LThe left cover was opened. Close it and try again.
OK -----LFax transmission or reception was successful. 
						

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11.2 Display messages
To indicate the unit’s status, one or more of the following messages will appear on the display.
DisplayCause & Solution
“Call Service ” LThere is something wrong with the unit. Contact our service personnel.
“Change Drum ” LThere is something wrong with the drum cartridge. Replace the drum 
cartridge.
“Change Supplies Toner 
Empty ” L
The toner is empty. Replace the toner cartridge immediately.
“Change Supplies Toner 
Low” L
The toner is reaching the end of its life. You will need to replace the toner 
cartridge soon.
“Check Document ”LThe document was not fed into the unit properly. Remove the document, 
and then press  {Stop } to clear the message. Re-insert the document. If 
misfeeding occurs frequently, clean the document feeder rollers (page 102) 
and try again.
“Check Drum ” LThe drum cartridge is not inserted prop erly. Re-insert it correctly (page 11).
“Check Install Input 
Tray #1 ” L
The paper input tray is not installed co rrectly. Pull out the paper input tray 
and re-insert it.
Note: L “#1”: Standard input tray
L “#2”: Lower input tray
L “#1+#2”: Standard input tray and lower input tray
“Check Paper ” LThe recording paper size setting and/or the loaded recording paper is not 
appropriate.
– The recording paper size is not the same as the size selected for copy.
– The recording paper size is not the same as the size selected when 
printing from the PC.
– The recording paper size is not the same as the size selected for 
receiving a fax.
Change the recording paper size setting (feature #380 on page 59 or 
feature #382 on page 59), and load the appropriate recording paper.
“Check Pick Up Input 
Tray #1 ” L
Recording paper was not fed into the unit properly. Load the paper again 
(page 99).
Note: L “#1”: Standard input tray
L “#2”: Lower input tray
“Directory Full ”LThere is no space to store new item s in the navigator directory. Erase 
unnecessary items (page 44).
“Drum Life Low ”LThe drum is reaching the end of its lif e. Replace the drum cartridge as soon 
as possible.
“Email Size Over ”LWhen performing scan to email address, the total file size of scanned data 
exceeded the file size limitation.  Divide the document into sections. 
						

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“Fax in Memory
”LThe unit has a document in memory. See the other displayed message 
instructions to print out the documen t. For fax memory capacity, see page 
104.
L If the PC fax setting (feature #442 on page 65) is set to  “Always”,
– check the connection between t he computer and the unit.
– check that the computer is turned ON.
L If the fax preview mode (feature #448 on page 52) is set to  “On”,
– view, print or save the received fax documents (page 48, 49, 52), and 
then erase the unnecessary documents (page 49).
– turn the setting to “ Off”. The fax documents stored in memory will be 
printed automatically.
– set feature #449 (page 65) to  “On”, and then print the received fax 
documents (page 49).
“File Size Over ”LWhen performing scan to FTP server, the total file size of scanned data 
exceeded the file size limitation.  Divide the document into sections.
“Keep Copying ” LCopying has stopped due to some existing problem (Example: a lack of 
recording paper or a recording paper jam). See the other displayed 
message instructions to continue copying.
“Left Cover Open ”LThe left cover is open. Close it.
“Low Temperature ”LThe inside of the unit is extremely cold  and cannot be operated. Use the unit 
in a warmer area.
“Memory Full ” LWhen performing memory transmission, the document being stored 
exceeded the memory capacity of  the unit. Send the entire document 
manually.
L When making a copy, the document being stored exceeded the memory 
capacity of the unit. Press  {Stop } to clear the message. Divide the 
document into sections.
“Memory Overflow ”LWhen printing a file, the document being stored exceeded the memory 
capacity of the unit. Press  {Stop } to clear the message. Change the printer 
settings (page 28).
“Modem Error ” LThere is something wrong with the unit’s modem. Contact our service 
personnel.
“No Fax Reply ” LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“Out of Paper Input Tray 
#1” L
Recording paper is not loaded or the paper input tray has run out of paper. 
Load paper (page 14).
L Recording paper was not fed into the unit properly. Load the paper again 
(page 14).
Note: L “#1”: Standard input tray
L “#2”: Lower input tray
L “#1+#2”: Standard input tray and lower input tray
“Paper Jammed ” LA recording paper jam occurred. See the other displayed message 
instructions to remove the jammed paper (page 94).
“PC Fail or Busy. ”LThe cable or the computer power cord  is not connected correctly. Check the 
connections (page 17, 25).
L The software is not running on the computer. Restart the software and try 
again.
“Please Wait ” LThe unit is warming up. Wait for a while.
DisplayCause & Solution 
						

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“Redial Time Out
”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“Remove Document ”LThe document is jammed. Remove  the jammed document (page 100).
L Attempted to send or copy a document longer than 600 mm (23
5/8) of 1-
sided document / 360 mm (143/16) of 2-sided document using the 
automatic document feeder. Press  {Stop } to remove the document. Divide 
the document into two or more sheets and try again.
“Replace Drum ” LThe drum cartridge’s service life is finished. Replace the drum cartridge 
immediately.
“RX Memory Full ”LThe memory is full of received documents due to a lack of recording paper 
or a recording paper jam. Load paper (page 14) or remove the jammed 
paper (page 94).
L If the PC fax setting (feature #442 on page 65) is set to  “Always”,
– check the connection between t he computer and the unit.
– check that the computer is turned ON.
L If the fax preview mode (feature #448 on page 52) is set to  “On”,
– view, print or save the received fax documents (page 48, 49, 52), and 
then erase the unnecessary documents (page 49).
– turn the setting to “ Off”. The fax documents stored in memory will be 
printed automatically.
– set feature #449 (page 65) to  “On”, and then print the received fax 
documents (page 49).
“Scanner Position Error ”LThere is something wrong with the sca nner position. Turn the power switch 
OFF, then ON. If the problem canno t be solved, contact our service 
personnel.
“Transmit Error ”LA transmission error occurred. Try again.
“Tray #2 Left Cover 
Open” L
The left cover of the lower input tray is open (page 79). Close it.
“Warming Up ” LThe inside of the unit is cold. Let the unit warm up. Wait for a while.
DisplayCause & Solution 
						

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Troubleshooting
11.3 When a function does not work
11.3.1 General
ProblemCause & Solution
The unit does not work. LCheck the connections (page 17, 25).
The recording paper exit 
becomes full qu ickly or the 
recording paper does not 
stack properly at the 
recording paper exit. L
High humidity may cause the recording paper to curl. Try turning the paper 
over and re-inserting it. If the curl on the paper is heavy, please remove it 
from the recording paper exit. If you still have this problem, contact our 
service personnel.
I cannot adjust the volume or 
display items stored in the 
navigator directory. L
The unit is set to scan mode or copy mode. Press  {Fax } to switch modes. 
If you still have this problem, contact our service personnel.
A printing error is displayed 
while using PC FAX and 
Remote Control. L
The printer driver is used for PC FAX and Remote Control. Transmission 
errors will be displayed as printing errors.
Multi-Function Station does 
not work properly. L
If the USB cable is connected to a USB hub, connect the cable directly to the 
USB port on your computer.
L Make sure you have installed the latest Service Pack available for the 
version of Windows installed on your computer. See the Microsoft web site 
for details.
L If you have any other multifunction  software installed on your computer, 
uninstall it.
L Check that your computer has enough memory and hard disk space. If your 
computer warns that there is insuffic ient memory, close other applications. 
If there is not enough space on the hard disk, delete unnecessary files.
L Uninstall Multi-Function Station once, and re-install it.
I cannot install or uninstall 
Multi-Function Station. L
Some of the files needed to install or uninstall Multi-Function Station may be 
corrupted. Use the MfsCleaner utilit y (found on the supplied CD-ROM) to 
solve the problem.
1. Insert the supplied CD-ROM into your CD-ROM drive.
L The setup program will start automatically.
2. [To o l s ] i  [ Cleanup Tool ]
L The  [MfsCleaner ] window will appear.
3. Click  [Clean ], and then click  [Ye s ] to restart the computer.
Note: L To install Multi-Function Station again, see page 24.
I cannot view the operating 
instructions using Multi-
Function Station. L
Install the operating inst ructions on your computer beforehand (page 25).
I cannot find the unit in the 
[ Target Device]  or [Device 
Select ] dialog box when 
operating the following 
functions.
– Scanning
– Remote Control
– PC FAX
– Device Monitor L
The printer driver has not been installed. Install it on your computer (page 
24). 
						

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11.3.2 Printing problems
I forgot the password for 
feature programming via 
remote operation.L
You may have changed the feature programming password. If you do not 
remember it, assign a new password using feature #155 (page 58). When 
required to enter the cu rrent password, enter “0101” instead.
ProblemCause & Solution
The printing quality is poor 
(e.g. has smudges, blurred 
points or lines). L
Some paper has instructions recommending which side to print on. Try 
turning the recording paper over.
L You may have used paper with a cotton and/or fiber content that is over 
20 %, such as letterhead or resume paper.
L The recording paper is too damp. Use new paper.
I changed the recording 
paper, but the printing quality 
is still poor. L
The glass or rollers are dirty with correction fluid, etc. Clean them (page 
101, 102). Please do not insert a document before correction fluid has dried 
completely.
L The toner save mode of feature #482 is ON (page 61).
L The remaining toner is low. Replace the toner cartridge.
L To check the drum life and quality, please print the printer test list (page 
103). If printing quality is still poor, replace the toner cartridge and drum 
cartridge.
A blank sheet is ejected. LYou placed the document facing the wrong way when using the copier.
L The other party placed the document in  their fax machine the wrong way. 
Check with the other party.
Colored and gray objects are 
printed in black instead of 
grayscale when printing from 
Microsoft PowerPoint or 
other applications. L
Select  [Color ] or remove the check next to  [Grayscale ] in the print dialog 
so that colored or gray objects will be printed in grayscale properly.
When using the unit as a 
printer, the printing result is 
distorted. L
Your unit is connected to the comput er by USB. After canceling printing 
using your computer, you must wait for 60 seconds before re-printing to 
avoid distorted printing.
ProblemCause & Solution
ABC 
						

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11.3.3 Scanner
I cannot find the PCL driver. LThe PCL driver can be found in the following folder on the supplied CD-
ROM.
Operating system Folder path
Windows 98/
Windows Me “D:\Drivers\Object\Printer\Win98Me\PCL”
Windows 2000/
Windows XP/
Windows Vista “D:\Drivers\Object\Pri
nter\WinVistaXp2k\PCL”
Windows XP 
Professional x64 
Edition/
Windows Vista x64 “D:\Drivers\Object\Printer\WinVistaXp_x64\PCL”
(where “ D” is the drive letter of your CD-ROM drive)
For more details, refer to:
http://panasonic.net/pcc/support/fax/mfp-faq.htm
ProblemCause & Solution
I cannot scan. LWhen scanning at a high resolution, a large amount of available memory is 
required. If your computer warns that there is insufficient memory, close 
other applications and try again.
L The unit is in use. Try again later.
L There is not enough space on the hard disk. Delete unnecessary files and 
try again.
L Check the connection between the com puter and the unit (page 17, 25).
L Restart the computer, and try again.
L You attempted to scan a document longer than the paper size which you 
set. Change the setting or divide the document into the appropriate paper 
size, and try again.
The document is not fed into 
the unit when using the unit 
as a scanner. L
Remove the document in the automatic document feeder and re-insert it.
Even after clicking  [Cancel ], 
scanning continues. L
Please wait. It may take a while for  the cancel request to be accepted.
The name of the desired 
computer is not displayed on 
the unit when  scanning 
documents from the unit 
(LAN connection only). L
The printer driver has not been installed. Install it on your computer (page 
24).
L The PC name list up feature has been set to  [Off ]. Set  [PC name list up 
on device ] to  [On ] (page 27).
L The maximum number of computers on the LAN is connected to the unit (up 
to 30 computers). Set  [PC name list up on device ] to  [Off ] on the other 
computers (page 27).
L The IP address of the unit may have  changed. To detect the IP address, 
proceed as follows.
[ Start ] i  [All Programs ] or [ Programs ] i  [Panasonic ] i the 
unit’s name  i [ IP Address Checker ]
L The IP address for the unit will be detected.
ProblemCause & Solution 
						

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11.3.4 Copier
11.3.5 Fax
ProblemCause & Solution
The unit will not make a copy. LYou cannot make a copy during programming. Make the copy after 
programming.
L The document was not fed into the unit properly. Re-insert the document.
L Recording paper is not loaded or the unit has run out of paper. Load paper 
(page 14).
Letters on the copied 
documents are not clear. L
The original document is too dark or  too light. Change the contrast (page 
36) and try again.
The copied documents are 
too dark and cannot be read. L
You used a colored paper as a document. Change the contrast (page 36) 
and make a lighter copy of the document, using  “Text” resolution (page 
36).
ProblemCause & Solution
I cannot send documents. LThe telephone line cord is connected to the  [EXT ] jack on the unit. Connect 
to the  [LINE ] jack (page 17).
L The other party’s fax machine is busy or has run out of recording paper. Try 
again.
L The other party’s machine is not a fax machine. Check with the other party.
L The other party’s fax machine failed to answer the fax automatically. Send 
the fax manually (page 42).
L Set the maximum fax speed to  “14.4Kbps” (feature #418 on page 63).
I cannot send a fax overseas. LUse the overseas transmission mode (feature #411 on page 62).
L Add two pauses at the end of the telephone number or dial manually.
The other party complains 
that letters on their received 
document are distorted. L
If your line has special telephone services  such as call waiting, the service 
may have been activated during fax transmission. Connect the unit to a line 
that does not have these services.
L Another telephone on the same line is  off the hook. Hang up the extension 
telephone and try again.
The other party complains 
about the quality of their 
received documents. L
Try copying the document. If the copied image is clear, there may be 
something wrong with the other party’s machine.
If the copied image is not clear, t oo dark, or black and white lines or 
smudges appear, refer to “11.3.2 Printing problems”, page 86.
L The original document is too dark or  too light. Change the contrast (page 
42) and try again.
The other party complains 
that received documents are 
too dark and cannot be read. L
You used a colored paper as a document. Change the contrast (page 36) 
and make a lighter copy of the document, using  “Text” resolution (page 
36), and try again. 
						

							11. Help89
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I cannot receive documents.
LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax reception may not be possible 
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail 
service, or
– subscribe to a Distinctive Ring service (page 56).
L The telephone line cord is connected to the  [EXT ] jack on the unit. Connect 
to the  [LINE ] jack (page 17).
L The PC fax setting (feature #442 on page  65) is activated and the received 
fax documents are automatically transferred to the computer. View the 
received documents using the computer (page 52).
L The fax preview mode (feature #448 on page 52) is activated and the 
received fax documents are automatically stored in memory. View the 
received documents (page 48, 53).
L Set the maximum fax speed to  “14.4Kbps” (feature #418 on page 63).
I cannot receive documents 
automatically. L
The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press 
{Fax Auto Answer } repeatedly to turn ON the  {Fax Auto Answer } light.
L The time taken to answer the call is too long. Decrease the number of rings 
before the unit answers a call (feature #210 on page 59).
L Make sure that the Distinctive Ring of  feature #430 is set properly (page 56). 
If you do not subscribe to the Distinctive Ring service offered by your local 
telephone company, this feature should be OFF.
The display shows 
“Connecting ”, but faxes are 
not received. L
The incoming call is not a fax. Set to TEL mode. Press  {Fax Auto Answer } 
repeatedly to turn OFF the  {Fax Auto Answer } light.
The printing quality of the 
received documents is poor. L
If documents can be copied properly, the unit is working normally. The other 
party may have sent a faint document  or there may be something wrong 
with the other party’s machine. Ask them to send a clearer copy of the 
document or to check their fax machine.
L If documents can not be copied properly, refer to “11.3.2 Printing problems”, 
page 86.
The other party complains 
that they cannot send a 
document. L
The memory is full of received documents due to a lack of recording paper 
or a recording paper jam. Load paper (page 14) or remove the jammed 
paper (page 94).
L If the PC fax setting (feature #442 on page 65) is set to  “Always”, check 
the connection between the  computer and the unit.
L If the fax preview mode (feature #448 on page 52) is set to  “On”, view, print 
or save the documents, and then erase unnecessary documents (page 49, 
52, 53).
L The unit is not in FAX ONLY mode. Press  {Fax Auto Answer}  repeatedly to 
turn ON the  {Fax Auto Answer } light.
I cannot select the desired 
receiving mode. L
If you want to set FAX ONLY mode:
– press  {Fax Auto Answer } repeatedly to turn ON the  {Fax Auto 
Answer}  light.
L If you want to set TEL mode:
– press  {Fax Auto Answer } repeatedly to turn OFF the  {Fax Auto 
Answer}  light.
L The Distinctive Ring of feature #430 is activated (page 56).
ProblemCause & Solution 
						

							11. Help
90
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When an extension telephone 
is connected, I cannot receive 
documents by pressing 
{*}{#}{
9}. L
You must set remote fax activation  to ON (feature #434 on page 64) 
beforehand.
L Press  {*}{#}{ 9} firmly.
L You may have changed the remote fax activation code from  {*}{#}{9} 
(default setting). Verify the remote fax activation code (feature #434 on page 
64).
I cannot hear a dial tone. LThe telephone line cord is connected to the  [EXT ] jack on the unit. Connect 
to the  [LINE ] jack (page 17).
L If you use a splitter/coupler to connect the unit, remove the splitter/coupler 
and connect the unit to the wall jack directly. If the unit operates properly, 
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working 
telephone. If the working telephone operates properly, contact our service 
personnel to have the unit repaired. If the working telephone does not 
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the 
connections (page 17).
L If you connected the unit through a  computer modem, connect the unit 
directly to a telephone line jack.
I cannot make calls. LThe dialing mode setting may be wrong. Change the setting (feature #120 
on page 18).
The unit does not ring. LThe ringer volume is turned OFF. Adjust it (page 21).
The other party complains 
they only hear a fax tone and 
cannot talk. L
FAX ONLY mode is set (page 47). Tell the other party the number is only 
used for faxes.
L If you use a Distinctive Ring service, make sure you have set the same ring 
pattern assigned by the telephone company (page 56).
The  {Redial } or  {Pause } 
button does not function 
properly. L
If this button is pressed during dialing, a pause will be inserted. If pressed 
immediately after a dial tone is obtained, the last number dialed will be 
redialed.
The receiving mode does not 
function properly. L
Distinctive Ring is set (feature #430 on page 56).
Whenever I try to retrieve my 
voice mail messages, I am 
interrupted by the fax tone. L
You are probably entering  {*} {#}  { 9 }. This is the default setting for the fax 
activation code. If you use a voice mail service, turn the fax activation 
feature OFF or reprogram the activation code (feature #434 on page 64).
I cannot receive a fax 
document on the computer. L
Make sure the following features are set beforehand.
– PC fax reception (feature #442 on page 65)
– Computer setting for the PC fax reception (feature #443 on page 24)
I cannot display a received 
fax document. L
Make sure the following features are set beforehand.
– Fax preview mode (feature #448 on page 52)
– Web fax preview access code (feature #450 on page 52)
L You cannot display a received fax document during printing, copying or 
scanning. Try again after printing, copying or scanning.
I cannot erase a received fax 
document. L
View, print or save a received fax document before erasing (page 48, 52).
Received fax documents do 
not print automatically. L
Feature #448 is activated and the rece ived fax documents are saved into 
the memory of the unit. View the received documents on the display (page 
48).
ProblemCause & Solution