Panasonic Multi-Function Printer Dp Mb350 Operating Instructions

							11. Help91
For assistance, please contact an authorized Panasonic dealer.
11.3.6 Network
ProblemCause & Solution
I cannot operate the following 
functions.
– PC printing
– Scanning
– Remote Control
– PC FAX
– Device Monitor L
Confirm the LED via the LAN port of t he main board. If the LED is glowing 
or blinking, network access is working correctly.
If the LED is not glowing or blinking, confirm the LAN cable (category 5 
straight cable) is connected to the LAN port of the main board correctly.
L If the LED is blinking and you cannot perform the desired operation, the IP 
address of the unit may have changed.
To detect the IP address, proceed as follows.
[Start ] i  [All Programs ] or [ Programs ] i  [Panasonic ] i the 
unit’s name  i [ IP Address Checker ]
L The IP address for the unit will be detected.
Note: L If the IP address cannot  be detected, enter it man ually (feature #501 on 
page 73). The IP address of the computer and the unit must be in the 
same local IP address class as shown below. Set the IP address in the 
range of the number specified in the class corresponding to your local 
network scale.
Class Subnet mask IP address
Class A 255.0.0.010.0.0.1 -
10.255.255.254
Class B 255.255.0.0 172.xx.0.1 -
172.xx.255.254
*1
Class C255.255.255.0 192.168.xx.1 -
192.168.xx.254*2
*1 “xx” should be the same value for the unit and for the computer, as shown in the following example.
Example: 172.16.0.1 - 172.16.255.254
(The available range of “xx” is 16 - 31)
*2 “xx” should be the same value for the unit and for the computer, as  shown in the following example.
Example: 192.168.0.1 - 192.168.0.254
(The available range of “xx” is 0 - 255)
L Your firewall software is blocking the connection. Disable the firewall 
software or change the firewall settings  to make the Multi-Function Station 
work properly.
L LAN features can be used when the unit and the computer are connected in 
same network segment only. Make sure  the network is configured correctly. 
Consult your network administrator.
The unit does not appear in 
the  [Select a Network Device ] 
dialog box when installing 
Multi-Function Station. L
Your firewall software is blocking the connection and the setup program may 
not list any units. Consult your network administrator and temporarily 
disable the firewall software.
L The unit is connected to another network segment and the setup program 
may not list any units. Make sure  the network is configured correctly. 
Consult your network administrator. 
						

							11. Help
92
For assistance, please contact an authorized Panasonic dealer.
11.3.7 Using an answering machine
11.3.8 If a power failure occurs
LThe unit will not function.
L If any documents are stored in the memory (i.e. during copying, PC printing), they will be lost.
L The unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements 
should be made for access to emergency services.
L Fax transmission and reception will be interrupted.
L Documents during fax transmission or fax reception will be lost.
L When power is restored, a power down report will be prin ted out stating which fax items in the memory have been 
erased.
11.3.9 Firewall setting tool for Microsoft Windows XP Service Pack 2 or later/Windows 
Vista users (LAN connection only)
After installing Microsoft Windows XP Service Pack 2 or later/Windows Vista, you will not be able to use the following 
functions because the Windows Firewall featur e will be activated and block the connection.
– Device Monitor
– LPD Manager (Network communication tool)
The Windows Firewall Setting Tool enables you to change the  Windows Firewall security settings and to use the above 
functions properly.
1Insert the CD-ROM that is supplied with the unit into your CD-ROM drive.
The 
[Windows Security Alert ] 
dialog box appears and asks 
if I want to block 
[ PCCMFLPD ] and I cannot 
operate the following 
functions after installing the 
Microsoft Windows XP 
Service Pack 2 or later.
– PC printing
– Scanning
– Remote Control
– PC FAX
– Device Monitor L
Click  [Keep Blocking ] and run the Windows Firewall Setting Tool to allow 
the data transmission for Multi-Function Station (page 92).
ProblemCause & Solution
I cannot receive documents 
automatically. L
Your greeting message on the answering machine is too long. Shorten the 
message. Record a message less than 10 seconds long.
L The answering machine rings too many times. Set to 1 or 2 rings.
I cannot receive voice 
messages. L
Check if the answering machine is turned ON and connected to the unit 
properly (page 50).
L Set the number of rings on t he answering machine to 1 or 2.
I pressed the remote access 
code to access the answering 
machine remotely, but the line 
was disconnected. L
The code may include “#” which is used for certain features provided by 
telephone companies. Change the code on the answering machine to 
another number which does not include “#”.
Callers complain that they 
cannot send a document. L
There is no room left in the memory of your answering machine to record 
voice messages. See the operating instructions of the answering machine 
and erase unnecessary messages.
L You set the answering machine to only give a greeting message.
ProblemCause & Solution 
						

							11. Help93
For assistance, please contact an authorized Panasonic dealer.
L
If the  [Select Language ] dialog box appears, select the desired language that you want to use with this 
software. Click  [OK ].
2[To o l s ] i  [Windows Firewall Setting ]
L The  [Windows Firewall Setting Tool ] window will appear.
3[Add to the ex ceptions list] i  [ OK ] i  [OK ]
To confirm the security settings (For Windows XP users)
1. [Start ] i  [Control Panel]  i  [Security Center ]
L The  [Windows Secu rity Center] window will appear.
2. [Windows Firewall ]
L The  [Windows Firewall ] dialog box will appear.
3. Click the  [Exceptions ] tab.
4. Confirm that  [Panasonic Trap Monitor Service ] and  [Panasonic LPD ] are displayed and checked on the 
[ Programs and Services ] list.
To confirm the security setti ngs (For Windows Vista users)
1. [Start ] i  [Control Panel]  i  [Security Center ]
L The  [Windows Secu rity Center] window will appear.
2. [Windows Firewall ]
L The  [Windows Firewall ] dialog box will appear.
3. [Change settings ]
L The  [User Account Control ] dialog box will appear.
4. [Continue ]
5. Click the  [Exceptions ] tab.
6. Confirm that  [Panasonic Trap Monitor Service ], [ Panasonic LPD Manager ] and  [Panasonic LPD ] are 
displayed and checked on the [ Program or port] list.
11.3.10 Notice for KX-MB271/KX-MB781/KX-FLB881 users
If you have already installed KX-MB271/KX-MB781/KX-FLB 881 Multi-Function Station on your computer, use the 
following instructions to modify or add the printer driv er, which changes after installing the DP-MB300 series Multi-
Function Station.
You can modify or add a printer driver, as follows:
1Start Windows and insert the KX-MB271/KX-MB 781/KX-FLB881 CD-ROM into your CD-ROM drive.
L If the  [Select Language ] dialog box appears, select the desired language that you want to use with this 
software. Click  [OK ].
2[Easy installation ]
3[Modify ] i  [Next ]
4Select  [Modify Utility ] or  [Add Printer Driver ].  i  [Next ]. Then follow the on-screen instructions.
Important: L For users of versions prior to 1. 12, download the latest software as follow s, then activate it.
[ Start ] i  [All Programs ] or  [Programs ] i  [Panasonic ] i the unit’s name  i [ Support Web 
Page ]. Then follow the on -screen instructions. 
						

							12. Paper Jams
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12 Paper Jams Jams
12.1 Recording paper jam
Caution:L Do not pull out the jammed paper forcibly before 
opening the left cover.
L Do not open the paper input tray before opening 
the left cover as the jammed paper may be pulled 
and the jam may get worse.
12.1.1 When the recording paper has 
jammed inside of the unit
The display will show the following:
– “Paper Jammed ”
“Open Left Cover ”
“Hot Caution ”
– “Paper Jammed ”
b
“Open Left Cover Hot Caution ”
1Hold the left cover open lever (1), and then pull 
open the left cover ( 2).
Caution:
L During or immediately after printing, 
the fuser unit ( 3) gets hot. Wait until 
the fuser unit cools down before 
removing the jammed paper.
3
2
1 
						

							12. Paper Jams95
2Remove the jammed paper.L If paper is jammed inside the left cover, see case 
1 to case 5 (page 95 to page 97).
L If paper is not jammed inside the left cover, see 
case 6 (page 97).
Case 1:
When the record ing paper has jammed near the 
rollers:
Remove the jammed paper ( 4) carefully by pulling it 
upward.
Case 2:
When the record ing paper has jammed near the 
drum and toner unit:
Remove the jammed paper ( 5) carefully by pulling it 
upward. Case 3:
When the recording paper has jammed near the 
fuser unit:
1.
Push down both green levers ( 6) until they stop.
2. When the recording paper has jammed inside  the fuser unit:
Remove the jammed paper ( 7) carefully by 
pulling it toward you.
4
5
6
7 
						

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96
When the recording paper has jammed over 
the fuser unit:
Push down the upper green lever (8), and 
remove the jammed paper (9 ) carefully by 
pulling it toward you.
3. Push up the green levers ( j) to the original 
position. Case 4:
When the recording paper has jammed near the 
recording paper exit:
1.
Push down both green levers ( k) until they stop.
2. Remove the jammed paper ( l) carefully by 
pulling it rightward.
9
8
j
k
l 
						

							12. Paper Jams97
3.Push up the green levers ( m) to the original 
position.
Case 5:
When the recording pape r has jammed inside of 
the automatic duplex unit:
When the record ing paper has jammed near the 
roller:
Remove the jammed paper ( n) carefully by pulling it 
upward. When the recording paper has jammed near the 
automatic duplex unit:
Remove the jammed paper (
o) carefully by pulling it 
toward you.
Case 6:
When the recording paper has jammed near the 
standard input tray:
1. Pull the standard input tray ( p) until it clicks into 
place, then pull it completely out, lifting the front 
part of the tray.
m
n
o
p 
						

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2.Remove the jammed paper ( q) carefully by 
pulling it toward you.
3. Insert the standard input tr ay into the unit, lifting 
the front part of the tray. Then push it completely 
into the unit.
3Close the left cover.
12.1.2 When the recording paper has 
jammed near the lower input tray
The display will show the following:
– “Paper Jammed ”
“Open Tray #2 ”
“Left Cover ”
– “Paper Jammed ”
b
“Open Tray #2 Left Cover ”
1Open the cover (1) at the left side of the lower input 
tray.
2Remove the jammed paper ( 2).
q
1
2 
						

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3Close the cover at the left side of the lower input tray.12.1.3 When the recording paper is not fed 
into the unit properly
The display will show the following:
–“Check Pick Up Input Tray #1 ” (standard 
input tray)
– “Check Pick Up Input Tray #2 ” (lower input 
tray)
1Pull the paper input tray until it clicks into place, then 
pull it completely out, lifting the front part of the tray. 
Remove the recording paper and straighten.
2Re-load the recording paper.
3Insert the paper input tray into the unit, lifting the 
front part of the tray. Then pu sh it completely into the 
unit.
Note: L If the message is still disp layed, check the recording 
paper specifications and load the recording paper 
again. See page 14 and page 79 for details. 
						

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12.2 Document jams (Automatic 
document feeder)
Caution:L Do not pull out the jammed document forcibly 
before lifting the ADF cover.
1Open the ADF cover ( 1) while holding the 
document cover ( 2).
2When the document ha s jammed near the 
document entrance:
Remove the jammed document ( 3) carefully.
When the document ha s jammed near the 
document exit:
Open the document tray ( 4) and remove the 
jammed document ( 5) carefully.
3Close the ADF cover.
4Press  {Stop } to clear the message.
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2
3
5
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