Panasonic Kx Tg9581 Operating Instructions Manual
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Error messages Display messageCause/solution Base no power or No link. Re-connect base AC adaptor.RThe handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset’s registration may have been canceled. Re-register the handset (page 52). BusyRNo cellular phone is paired to the base unit. Pair a cellular phone (page 19). R The called unit is in use. R Other units are in use and the system is busy. Try again later. R The handset you are using is too far from the base unit. Move closer and try again. Check tel line1 Check tel line2RThe supplied telephone line cord has not been connected yet or not connected properly. Check the connections (page 10). R If you use the unit as a single-line telephone only, erase the message as follows: To erase “ Check tel line1 ”, press MMENU N. a #189 To erase “ Check tel line2 ”, press MMENU N. a #190 When a power failure occurs, the message is displayed again. Erase again as above. Error!!R Recording was too short. Try again. R Someone is using a cellular line or headset. Try again later. R The phonebook copy is incomplete (page 57). The cellular phone is disconnected from the base unit. Make sure that other Bluetooth devices are not connected to the cellular phone, and try again. FailedRAlthough the unit tried to connect to the cellular phone or headset, the connection has been failed. – Someone is using a cellular line or headset. Try again later. – Make sure that the cellular phone or headset is not connected to other Bluetooth devices. InvalidRThere is no handset registered to the base unit matching the handset number you entered. R The handset is not registered to the base unit. Register the handset (page 52). Requires subscription to Caller ID.RYou must subscribe to a Caller ID service. Once you receive caller information after subscribing to a Caller ID service, this message will not be displayed. Use rechargeable battery.RA wrong type of battery such as Alkaline or Manganese was inserted. Use only the rechargeable Ni-MH batteries noted on page 4, 7. For assistance, please visit http://www.panasonic.com/help71 Useful Information TG958x_0704_ver031.pdf 712014/07/04 10:32:29
TroubleshootingIf you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use ProblemCause/solution The handset does not turn on even after installing charged batteries.R Place the handset on the charger to turn on the handset. The unit does not work.RMake sure the batteries are installed correctly (page 12). R Fully charge the batteries (page 12). R Check the connections (page 10). R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset has not been registered to the base unit. Register the handset (page 52). I cannot pair a cellular phone to the base unit.RDepending on the compatibility of the cellular phone, you may not be able to pair it to the base unit. Confirm that your cellular phone supports the hands-free profile (HFP) specification. R Confirm that the Bluetooth feature of your cellular phone is turned on. You may need to turn this feature on depending on your cellular phone. R The Bluetooth technology on your cellular phone may not be functioning normally. Turn off and on your cellular phone. R If your cellular phone is already connected to another Bluetooth device such as a Bluetooth headset, turn it off or disconnect it from your cellular phone. R Some cellular phones may require you to enter the Bluetooth PIN to pairing. Confirm that you entered the correct PIN. I cannot connect a cellular phone to the base unit.RConfirm that your cellular phone is turned on. R Confirm that your cellular phone is within base unit range (page 16). R Your cellular phone’s Bluetooth feature is turned off. Turn it on. R Depending on the state of the wireless environment, such as the presence of any electrical interference, there may be a delay even if the auto connection feature is turned on. You can connect to the base unit manually (page 21). R The cellular phone has not been paired to the base unit. Pair the cellular phone (page 19). R If your cellular phone is already connected to another Bluetooth device such as a Bluetooth headset or other Panasoinc DECT phone, disconnect the device, then perform the connecting procedure to the base unit. R If your cellular phone is already registered on another Panasonic DECT phone, this function will not work properly. We strongly recommend that you remove the registration of this phone on both your cellular phone and on the other Panasonic DECT phone. 72For assistance, please visit http://www.panasonic.com/help Useful Information TG958x_0704_ver031.pdf 722014/07/04 10:32:29
ProblemCause/solution I cannot hear a dial tone.RMake sure that the CELL indicator lights up (page 16). R The base unit’s AC adaptor or telephone line cord is not connected. Check the connections. R Disconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your service provider/telephone company. The base unit beeps.RNew messages have been recorded. Listen to the new messages (page 63). Menu list ProblemCause/solution The display is in a language I cannot read.RChange the display language (page 17). I cannot register a handset to a base unit.RThe maximum number of handsets (12) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 53). Battery recharge ProblemCause/solution The handset beeps and/or flashes.RBattery charge is low. Fully charge the batteries (page 12). I fully charged the batteries, but – still flashes, – is displayed, or – the operating time seems to be shorter. RClean the battery ends (, ) and the charge contacts with a dry cloth and charge again. R It is time to replace the batteries (page 12). Making/answering calls, intercom ProblemCause/solution is displayed.RThe handset is too far from the base unit. Move closer. R The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. R The handset is not registered to the base unit. Register it (page 52). Noise is heard, sound cuts in and out.R You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. R Move closer to the base unit. R If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. For assistance, please visit http://www.panasonic.com/help73 Useful Information TG958x_0704_ver031.pdf 732014/07/04 10:32:29
ProblemCause/solution The handset or base unit does not ring.RThe ringer volume for landline is turned off. Adjust the ringer volume (page 46). R The ringer volume for cellular line is turned off. Adjust the ringer volume (page 45). R When one handset is selected to ring for cellular calls, other units do not ring. To change the selection, see page 20. R Silent mode is turned on. Turn it off (page 50). I cannot make local calls with the handset or base unit using a cellular line.RYou need to add your area code when making cellular calls. Store your area code in order to automatically add it to the beginning of the 7-digit phone number when making cellular calls (page 21). I cannot make or answer cellular calls with the handset or base unit.RDepending on the cellular phone’s compatibility (page 5), you may not be able to make or answer cellular calls even if the cellular phone is connected to the base unit. R Make sure that the CELL indicator lights up and the cellular phone is connected to the base unit (page 21). R If someone is talking on a cellular call or using the headset, you cannot use the cellular feature. There can be only one active Bluetooth connection at a time. R The cellular phone is being used separately from your system. I can make and answer cellular calls but cannot hear a sound.RThe Bluetooth technology on your cellular phone may not be functioning normally. Turn off and on your cellular phone. R Disconnect and reconnect the base unit AC adaptor and try again. I cannot switch cellular calls from the unit to the cellular phone.RYour cellular phone may not support this feature. Refer to the operating instructions of your cellular phone. I cannot make a call using the landline.RThe dialing mode may be set incorrectly. Change the setting (page 18). I cannot make long distance calls.R Make sure that you have long distance service. Caller ID/Talking Caller ID ProblemCause/solution Caller information is not displayed.R You must subscribe to Caller ID service. Contact your service provider/telephone company for details. R If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack. R If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. R The name display service for landline calls may not be available in some areas. Contact your service provider/telephone company for details. R Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. Caller information is displayed or announced late.RDepending on your service provider/telephone company, the unit may display or announce the caller’s information at the 2nd ring or later. R Move closer to the base unit. 74For assistance, please visit http://www.panasonic.com/help Useful Information TG958x_0704_ver031.pdf 742014/07/04 10:32:29
ProblemCause/solution Caller information is not announced.RThe ringer volume for landline is turned off. Adjust the ringer volume (page 46). R The ringer volume for cellular line is turned off. Adjust the ringer volume (page 45). R When one handset is selected to ring for cellular calls, other units do not announce caller information. To change the selection, see page 20. R The Talking Caller ID feature is turned off. Turn it on (page 47). R The ring as cell mode is set to “On (without Talking CID) ”. To change the mode, see page 20. R The number of rings for the answering system is set to “2 rings ” or “Toll saver ”. Select a different setting (page 67). The caller list/incoming phone numbers are not edited automatically.R The Caller ID number auto edit feature is turned off. Turn it on and try again (page 48). R You need to call back the edited number to activate Caller ID number auto edit. I cannot dial the phone number edited in the caller list.RThe phone number you dialed might have been edited incorrectly (for example, the long distance “1” or the area code is missing). Edit the phone number with another pattern (page 55). Time on the unit has shifted.R Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to “Manual ” (off) (page 47). The 2nd caller’s information is not displayed during an outside call.R In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service. After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). Using Bluetooth devices ProblemCause/solution I cannot copy phonebook entries from a cellular phone.R Confirm that the cellular phone supports Bluetooth wireless technology. R Confirm that the cellular phone supports the Phone Book Access Profile (PBAP) or Object Push Profile (OPP) specification. R If the cellular phone is already connected to another Bluetooth device such as a Bluetooth headset, turn it off or disconnect it from the cellular phone. R Someone is using a cellular line or headset. Try again later. R Turn the cellular phone off, then turn it on and try again. R If an entry is already stored in the unit’s phonebook, the entry cannot be copied even by selecting another group. I cannot have a conversation using the headset.RYour Bluetooth headset is not paired. Pair it (page 59). R Turn your headset off, then turn it on and try again. For assistance, please visit http://www.panasonic.com/help75 Useful Information TG958x_0704_ver031.pdf 752014/07/04 10:32:29
ProblemCause/solution Noise is heard during a call on the headset.RA Bluetooth headset can communicate with the base unit within a range of approximately 10 m (33 feet). The connection may be subject to interference from obstructions such as walls or electronic devices. Move closer to the base unit. I cannot connect my headset to the base unit.RConfirm that your headset is turned on. R If your headset is already connected to another Bluetooth device such as your cellular phone, disconnect the headset from your cellular phone, then perform the connecting procedure from the base unit. R If someone is using a cellular line, you cannot connect the headset. There can be only one active Bluetooth connection at a time. R The headset has not been paired to the base unit. Pair the headset (page 59). Some headset enhanced features are not available.RThe base unit does not support enhanced features such as Last number redial or Call reject. An error tone is heard when I try to program the Bluetooth feature.RThe Bluetooth feature cannot be accessed immediately after connecting the AC adaptor to the base unit. Wait a few seconds and try again. R The headset has not connected to the base unit yet, even though you performed the connecting procedure setting. Wait a few seconds and try again. Text message (SMS) alert is not announced.RThe text message (SMS) alert announcement depends on the “Ring as cell (limited) ” setting (page 20) and the “ Talking caller ID ” setting (page 47). To make the unit announce text message (SMS) alerts, there are 2 methods available, depending on whether or not you want the unit to emit the same ring as the cellular phone when a call is being received on the cellular phone. – If you prefer the same ring as the cellular phone, select “On (with Talking CID) ” of the “Ring as cell (limited) ” setting. – If you prefer the same ring as the unit, select “Off ” of the “ Ring as cell (limited) ” setting, and select “On ” of the “Talking caller ID ” setting on the handset and base unit. R Confirm that the text message (SMS) alert setting is correctly set (page 58). 76For assistance, please visit http://www.panasonic.com/help Useful Information TG958x_0704_ver031.pdf 762014/07/04 10:32:29
Answering system ProblemCause/solution The unit does not record new messages.RThe answering system is turned off. Turn it on (page 61). R The answering system does not answer or record calls from cellular lines. R The message memory is full. Erase unnecessary messages (page 63, 64). R The greeting setting is set to “Greeting only ” or “ Greeting1&Only ”. Change the setting (page 61). R Your service provider/telephone company’s voice mail service may be answering your calls before the unit’s answering system can answer your calls. Change the unit’s number of rings setting (page 67) to a lower value, or contact your service provider/ telephone company. R The answering system can only record calls from 1 line at a time. I cannot operate the answering system remotely.RThe remote access code is not set. Set the remote access code (page 66). R You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 66). R The answering system is turned off. Turn it on (page 67). R You cannot operate the answering system when calling a cellular phone paired to the base unit. The unit does not emit the specified number of rings.RIf the first ring is turned off, the number of rings decreases by 1 from the specified number of rings. Call from Outlook (Telephone Plug-in) ProblemCause/solution If the installer program does not start automatically.RDouble click [Setup.exe] in your CD-ROM drive folder to start installing. A pop-up window (Microsoft Office Outlook contact list) is not displayed when a call is received.R Caller information indication in the “Telephone Plug-in” setting is set to “Off ”. Set it to “Contact list ” or “Simple window ” (page 36). R If more than 5,000 entries are stored in the contact list, pop-up windows may not be displayed. Erase entries from the contact list so that the number of stored entries is 5,000 or less. R The base unit is in use. “Invalid phone number ” is displayed and I cannot make a call from the Microsoft Outlook contact list.R If you entered 25 or more digits for the phone number in the toolbar, “Telephone Plug-in” cannot dial the phone number. Enter up to 24 digits for the phone number in the toolbar. R Entries other than 0 to 9, H, #, p (Pause), f (Flash) are invalid. Enter only valid digits or characters. I want to update “Telephone Plug-in”.R Once uninstall “Telephone Plug-in”, and then re-install the latest version of “Telephone Plug-in” (page 32). Visit our Web site below to download the latest version of “Telephone Plug-in”. http://www.panasonic.com/support For assistance, please visit http://www.panasonic.com/help77 Useful Information TG958x_0704_ver031.pdf 772014/07/04 10:32:29
ProblemCause/solution The caller information shown on the unit’s display (handset and base unit) differs from the information shown on the pop-up window on the computer.RWhen calls are received on several lines including landlines or cellular lines at the same time, the caller information shown on the pop-up window which appears at the front may differ from the information shown on the unit’s display (handset and base unit). To answer the call that you want to pick up, check the caller information on the unit’s display and press the appropriate line key based on that information. R Depending on the Microsoft Office Outlook settings, an area code is automatically added for 7-digit phone numbers in the pop-up window. Edit the phone number if necessary. R The phone number shown on the unit’s display (handset and base unit) may differ from the information shown in the pop-up window on the computer when: – the Caller ID auto edit feature is used to ignore the area code. – the phone number is not stored as 11 digits in the Microsoft Office Outlook contact list. Bluetooth PIN ProblemCause/solution I cannot remember the PIN.RChange the PIN using the following method. Handset/Base unit: 1 MMENU N#619 2 *7000 3 Enter the new 4-digit PIN. a M OK N 4 Enter the new 4-digit PIN again. a M SAVE N a M OFF N/M EXIT N Voice mail ProblemCause/solution “Voice Mail: ” and/or “ Voice Mail: ” is shown on the handset display. How do I remove this message from the display? R This notification is displayed when your service provider/ telephone company’s voice mail service (not the unit’s answering system) has recorded a message for you. Typically you can remove this notification from the display by listening to the message. To listen to the message, dial the voice mail number provided by your service provider/telephone company (for most cases, this will be your own phone number), and follow the voice instructions. Depending on your service provider/telephone company, you may need to remove all messages from your voice mailbox to remove the notification. You can also remove this notification by pressing and holding # until the unit beeps. 78For assistance, please visit http://www.panasonic.com/help Useful Information TG958x_0704_ver031.pdf 782014/07/04 10:32:29
Liquid damage ProblemCause/solution Liquid or other form of moisture has entered the handset/base unit.RDisconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorized service center. Caution: RTo avoid permanent damage, do not use a microwave oven to speed up the drying process. For assistance, please visit http://www.panasonic.com/help79 Useful Information TG958x_0704_ver031.pdf 792014/07/04 10:32:29
FCC and other information 80For assistance, please visit http://www.panasonic.com/help Useful Information TG958x_0704_ver031.pdf 802014/07/04 10:32:29This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No.............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.1B (line1 and line2) A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with the product. It is designed to be connected to a compatible modular jack that is also compliant. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for the product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isnt practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Service Center or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316. When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult with your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices. WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call. 2) Perform such activities in the off-peak hours, such as early morning or late evenings. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this phone. CAUTION:Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device. NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio