Panasonic Kx Tg9541 Operating Instructions Manual

							
your service provider/telephone company to
deactivate your voice mail service.
If your service provider/telephone company
cannot do this:
– Set this unit’s “Ring count ” setting so that
this unit’s answering system answers calls
before the voice mail service of your service
provider/telephone company does. It is
necessary to check the number of rings
required to activate the voice mail service
provided by your service provider/telephone
company before changing this setting.
– Change the number of rings of the voice mail service so that the answering system can
answer the call first. To do so, contact your
service provider/telephone company.
Caller’s recording time
You can change the maximum message recording
time allowed for each caller. The default setting is
“ 3 min ”.
Program this setting using either the base unit or
one of the handsets.
Handset / Base unit
1 For line 1:  MMENU N#3051
For line 2:  MMENU N#3052
2 Mb N: Select the desired setting.  a M SAVE N
3 Proceed with the operation for your unit.
Handset:  M OFF N
Base unit:  M EXIT N
For assistance, please visit http://www.panasonic.com/help61
Answering System for Landline

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Voice mail service forlandline
Voice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service, your
service provider/telephone company’s voice mail
system answers calls for you when you are
unavailable to answer the phone or when your line
is busy. Messages are recorded by your service
provider/telephone company, not your telephone.
Please contact your service provider/telephone
company for details of this service.
Important:
R To use the voice mail service provided by your
service provider/telephone company rather than
the unit’s answering system, turn off the
answering system (page 54). For details, see
page 60.
Voice mail message indication
When you have new voice mail messages,
“Voice Mail:  
” and/or  “Voice Mail:  ” is
displayed  if  message  indication  service  is  available.
In order to listen to your voice mail messages, you
must dial the voice mail access number of your
service provider/telephone company.
Note for handset and base unit:
R If the handset and base unit still indicate there
are new messages even after you have listened
to all new messages, turn it off by pressing and
holding  # until the handset or base unit beeps.
Voice mail (VM) tone detection
Handset / Base unit
Your service provider/telephone company sends
special signals (sometimes called “voice mail
tones” or “stutter tones”) to the unit to let you know
you have new voice mail messages. If you hear a
series of dial tones followed by a continuous dial
tone after you press  M
N on the handset or press
M Z N on the base unit, you have new voice mail
messages. Soon after you hang up a call or after
the phone stops ringing, your unit checks the
phone line to see if new voice mail messages
have been recorded.
Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company does not send voice mail tones.
– Your phone is connected to a PBX.
If you are not sure which setting is required,
contact your service provider/telephone company.
Turning VM tone detection on/off
The default setting is  “On ”.
Program this setting using either the base unit or
one of the handsets.
Handset / Base unit
1 MMENU N#332
2 Mb N: Select the desired setting.  a M SAVE N
3 Proceed with the operation for your unit.
Handset:  M OFF N
Base unit:  M EXIT N
Wall mounting
The base unit can be mounted on a wall by
changing the wall mounting adaptor’s position.
Note:
R Make sure that the wall and the fixing method
are strong enough to support the weight of the
unit.
Base unit
1 To remove the wall mounting adaptor, push
down the release levers ( A). Remove the
adaptor ( B).
2 A Turn the adaptor so that the words “UP
WALL” are facing up.
B  Tuck the telephone line cord inside the wall
mounting adaptor.
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B BB
B  
						

							
C Connect the AC adaptor cord and
telephone line cord.
3 Insert the lower tabs of the adaptor into the
unit’s bottom slots ( A), then insert by pushing
down the levers of the adaptor into the upper
slots ( B).
R The words “UP WALL” should be facing up.
4 Mount the unit on a wall then slide down to
secure in place.
Charger
Drive the screws (not supplied) into the wall.
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21 BB
AA 83 mm 
(3     inches) 
or 
102 mm 
(4 inches)
Wall phone plate
83 mm 
(3    inches)102 mm 
(4 inches) Screws 27.2 mm
(1  /    inches)
1
16  
						

							
Error messages
Display messageCause/solution
Base no power
or
No link. Re-connect
base AC adaptor.RThe handset has lost communication with the base unit. Move
closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
R The handset’s registration may have been canceled. Re-register
the handset (page 46).
BusyRNo cellular phone is paired to the base unit. Pair a cellular phone
(page 18).
R The called unit is in use.
R Other units are in use and the system is busy. Try again later.
R The handset you are using is too far from the base unit. Move
closer and try again.
Check tel line 1
Check tel line 2RThe supplied telephone line cord has not been connected yet or
not connected properly. Check the connections (page 9).
R If you use the unit as a single-line telephone only, erase the
message as follows:
To erase “ Check tel line 1 ”, press MMENU N.  a  #189
To erase “ Check tel line 2 ”, press MMENU N.  a  #190
When a power failure occurs, the message is displayed again.
Erase again as above.
Error!!R Recording was too short. Try again.
R Someone is using a cellular line or headset. Try again later.
R The phonebook copy is incomplete (page 50). The cellular phone
is disconnected from the base unit. Make sure that other
Bluetooth devices are not connected to the cellular phone, and try
again.
FailedRAlthough the unit tried to connect to the cellular phone or
headset, the connection has been failed.
– Someone is using a cellular line or headset. Try again later.
– Make sure that the cellular phone or headset is not connected
to other Bluetooth devices.
InvalidRThere is no handset registered to the base unit matching the
handset number you entered.
R The handset is not registered to the base unit. Register the
handset (page 46).
Requires subscription
to Caller ID.RYou must subscribe to a Caller ID service. Once you receive
caller information after subscribing to a Caller ID service, this
message will not be displayed.
Use rechargeable
battery.RA wrong type of battery such as Alkaline or Manganese was
inserted. Use only the rechargeable Ni-MH batteries noted on
page 4, 6.
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TroubleshootingIf you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then
insert the batteries into the handset again.
General use
ProblemCause/solution
The handset does not turn on
even after installing charged
batteries.R Place the handset on the base unit or charger to turn on the
handset.
The unit does not work.RMake sure the batteries are installed correctly (page 11).
R Fully charge the batteries (page 11).
R Check the connections (page 9).
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
R The handset has not been registered to the base unit. Register
the handset (page 46).
I cannot pair a cellular phone to
the base unit.RDepending on the compatibility of the cellular phone, you may
not be able to pair it to the base unit. Confirm that your cellular
phone supports the hands-free profile (HFP) specification.
R Confirm that the Bluetooth feature of your cellular phone is
turned on. You may need to turn this feature on depending on
your cellular phone.
R The Bluetooth technology on your cellular phone may not be
functioning normally. Turn off and on your cellular phone.
R If your cellular phone is already connected to another Bluetooth
device such as a Bluetooth headset, turn it off or disconnect it
from your cellular phone.
R Some cellular phones may require you to enter the base unit
PIN to pairing. Confirm that you entered the correct PIN.
I cannot connect a cellular phone
to the base unit.RConfirm that your cellular phone is turned on.
R Confirm that your cellular phone is within base unit range
(page 14).
R Depending on the state of the wireless environment, such as
the presence of any electrical interference, there may be a
delay even if the auto connection feature is turned on. You can
connect to the base unit manually (page 20).
R The cellular phone has not been paired to the base unit. Pair
the cellular phone (page 18).
I cannot hear a dial tone.RMake sure that the CELL indicator lights up (page 15).
R The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working telephone
operates properly, contact our service personnel to have the
unit repaired. If the working telephone does not operate
properly, contact your service provider/telephone company.
The base unit beeps.RNew messages have been recorded. Listen to the new
messages (page 56).
For assistance, please visit http://www.panasonic.com/help65
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Menu list
ProblemCause/solution
The display is in a language I
cannot read.RChange the display language (page 16).
I cannot register a handset to a
base unit.RThe maximum number of handsets (6) is already registered to
the base unit. Cancel unused handset registrations from the
base unit (page 46).
Battery recharge
ProblemCause/solution
The handset beeps and/or flashes.RBattery charge is low. Fully charge the batteries (page 11).
I fully charged the batteries, but
– still flashes,
– is displayed, or
– the operating time seems to be shorter.
RClean the battery ends (, ) and the charge contacts with a
dry cloth and charge again.
R It is time to replace the batteries (page 11).
Making/answering calls, intercom
ProblemCause/solution
 is displayed.RThe handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 46).
Noise is heard, sound cuts in and
out.RYou are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
The handset or base unit does
not ring.RThe ringer volume for landline is turned off. Adjust the ringer
volume (page 40).
R The ringer volume for cellular line is turned off. Adjust the ringer
volume (page 39).
R When one handset is selected to ring for cellular calls, other
units do not ring. To change the selection, see page 20.
R Silent mode is turned on. Turn it off (page 44).
I cannot make local calls with the
handset or base unit using a
cellular line.RYou need to add your area code when making cellular calls.
Store your area code in order to automatically add it to the
beginning of the 7-digit phone number when making cellular
calls (page 20).
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ProblemCause/solution
I cannot make or answer cellular
calls with the handset or base
unit.RDepending on the cellular phone’s compatibility, you may not be
able to make or answer cellular calls even if the cellular phone
is connected to the base unit.
R Make sure that the CELL indicator lights up and the cellular
phone is connected to the base unit (page 20).
R If someone is talking on a cellular call or using the headset, you
cannot use the cellular feature. There can be only one active
Bluetooth connection at a time.
R The cellular phone is being used separately from your system.
I can make and answer cellular
calls but cannot hear a sound.RThe Bluetooth technology on your cellular phone may not be
functioning normally. Turn off and on your cellular phone.
R Disconnect and reconnect the base unit AC adaptor and try
again.
I cannot switch cellular calls from
the unit to the cellular phone.RYour cellular phone may not support this feature. Refer to the
operating instructions of your cellular phone.
I cannot make a call using the
landline.RThe dialing mode may be set incorrectly. Change the setting
(page 16).
I cannot make long distance calls.RMake sure that you have long distance service.
Caller ID/Talking Caller ID
ProblemCause/solution
Caller  information  is  not  displayed.R You must subscribe to Caller ID service. Contact your service
provider/telephone company for details.
R If your unit is connected to any additional telephone equipment
such as a Caller ID box or cordless telephone line jack, plug the
unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R The name display service for landline calls may not be available
in some areas. Contact your service provider/telephone
company for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is displayed or
announced late.RDepending on your service provider/telephone company, the
unit may display or announce the caller’s information at the 2nd
ring or later.
R Move closer to the base unit.
For assistance, please visit http://www.panasonic.com/help67
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ProblemCause/solution
Caller information is not
announced.RThe ringer volume for landline is turned off. Adjust the ringer
volume (page 40).
R The ringer volume for cellular line is turned off. Adjust the ringer
volume (page 39).
R When one handset is selected to ring for cellular calls, other
units do not announce caller information. To change the
selection, see page 19.
R The Talking Caller ID feature is turned off. Turn it on (page 41).
R The ring as cell mode is set to  “On (without Talking
CID) ”. To change the mode, see page 19.
R The number of rings for the answering system is set to  “2
rings ” or  “Toll saver ”. Select a different setting (page 60).
The caller list/incoming phone
numbers are not edited
automatically.R The Caller ID number auto edit feature is turned off. Turn it on
and try again (page 42).
R You need to call back the edited number to activate Caller ID
number auto edit.
I cannot dial the phone number
edited in the caller list.RThe phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area code
is missing). Edit the phone number with another pattern
(page 48).
Time on the unit has shifted.RIncorrect time information from incoming Caller ID changes the
time. Set the time adjustment to  “Manual ” (off) (page 41).
The 2nd caller’s information is not
displayed during an outside call.R In order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your service provider/telephone
company and subscribe to the desired service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID and
Call Waiting with Caller ID services (CWID).
Using Bluetooth devices
ProblemCause/solution
I cannot copy phonebook entries
from a cellular phone.RConfirm that the cellular phone supports Bluetooth wireless
technology.
R Confirm that the cellular phone supports the Phone Book
Access Profile (PBAP) or Object Push Profile (OPP)
specification.
R If the cellular phone is already connected to another Bluetooth
device such as a Bluetooth headset, turn it off or disconnect it
from the cellular phone.
R Someone is using a cellular line or headset. Try again later.
R Turn the cellular phone off, then turn it on and try again.
R If an entry is already stored in the unit’s shared phonebook, the
entry cannot be copied even by selecting another group.
I cannot have a conversation
using the headset.RYour Bluetooth headset is not paired. Pair it (page 51).
R Turn your headset off, then turn it on and try again.
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ProblemCause/solution
Noise is heard during a call on
the headset.RA Bluetooth headset can communicate with the base unit within
a range of approximately 10 m (33 feet). The connection may
be subject to interference from obstructions such as walls or
electronic devices. Move closer to the base unit.
I cannot connect my headset to
the base unit.RConfirm that your headset is turned on.
R If your headset is already connected to another Bluetooth
device such as your cellular phone, disconnect the headset
from your cellular phone, then perform the connecting
procedure from the base unit.
R If someone is using a cellular line, you cannot connect the
headset. There can be only one active Bluetooth connection at
a time.
R The headset has not been paired to the base unit. Pair the
headset (page 51).
Some headset enhanced
features are not available.RThe base unit does not support enhanced features such as Last
number redial or Call reject.
An error tone is heard when I try
to program the Bluetooth feature.RThe Bluetooth feature cannot be accessed immediately after
connecting the AC adaptor to the base unit. Wait a few seconds
and try again.
R The headset has not connected to the base unit yet, even
though you performed the connecting procedure setting. Wait a
few seconds and try again.
Text message (SMS) alert is not
announced.RThe text message (SMS) alert announcement depends on the
“Ring as cell (limited) ” setting (page 19) and the
“ Talking Caller ID ” setting (page 41).
To make the unit announce text message (SMS) alerts, there
are 2 methods available, depending on whether or not you want
the unit to emit the same ring as the cellular phone when a call
is being received on the cellular phone.
– If you prefer the same ring as the cellular phone, select  “On
(with Talking CID) ” of the  “Ring as cell
(limited) ” setting.
– If you prefer the same ring as the unit, select  “Off ” of the
“ Ring as cell (limited) ” setting, and select  “On ” of
the  “Talking Caller ID ” setting on the handset and
base unit.
For assistance, please visit http://www.panasonic.com/help69
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Answering system
ProblemCause/solution
The unit does not record new
messages.RThe answering system is turned off. Turn it on (page 54).
R The answering system does not answer or record calls from
cellular lines.
R The message memory is full. Erase unnecessary messages
(page 56).
R The greeting setting is set to  “Greeting only ” or
Greeting1&Only . Change the setting (page 54).
R If you subscribe to a voice mail service, messages are recorded
by your service provider/telephone company, not your
telephone. Change the unit’s number of rings setting or contact
your service provider/telephone company (page 60).
R The answering system can only record calls from 1 line at a
time.
I cannot operate the answering
system remotely.RThe remote access code is not set. Set the remote access code
(page 59).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 59).
R The answering system is turned off. Turn it on (page 60).
R You cannot operate the answering system when calling a
cellular phone paired to the base unit.
The unit does not emit the
specified number of rings.RIf the first ring is turned off, the number of rings decreases by 1
from the specified number of rings.
Bluetooth PIN
ProblemCause/solution
I cannot remember the PIN.RChange the PIN using the following method.
1 MMENU N#619
2 *7000
3 Enter the new 4-digit PIN.  a M OK N
4 Enter the new 4-digit PIN again.  a M SAVE N a  M OFF N
Liquid damage
ProblemCause/solution
Liquid or other form of moisture
has entered the handset/base
unit.RDisconnect the AC adaptor and telephone line cord from the
base unit. Remove the batteries from the handset and leave to
dry for at least 3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and telephone line
cord. Insert the batteries and charge fully before use. If the unit
does not work properly, contact an authorized service center.
Caution:
RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.
70For assistance, please visit http://www.panasonic.com/help
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