Panasonic Kx Tg9391 Operating Instructions Manual

							Answering System
41For assistance, please visit http://www.panasonic.com/help
Answering system settings
Number of rings before the unit 
answers calls
You can change the number of times the phone 
rings “Ring count ” before the unit answers 
calls. You can select 2 to 7 rings, or  “Toll 
saver”.
The default setting is  “4”.
“ Toll saver ”: The unit’s answering system 
answers at the end of the 2nd ring when new 
messages have been recorded, or at the end of the 
4th ring when there are no new messages. If you 
call your phone from outside to listen to new 
messages (page 39), you will  know that there are 
no new messages when the phone rings for the 
3rd time. You can then hang up without being 
charged for the call.
Program this setting using either the base unit or 
one of the handsets.
1{ MENU } i  {#}{2 }{1}{1}
2{V} /{^} : Select the desired setting.  i 
{ SAVE}
3Proceed with the operation for your unit.
Base unit:  { ■ } (EXIT)
Handset:  { OFF}
For voice mail service subscribers
If you subscribe to a flat-rate service package that 
includes Caller ID, call waiting, voice mail, and 
unlimited local/regional/long distance calls, please 
note the following:
L To use the voice mail service provided by your 
service provider/telephone company rather than 
the unit’s answering system, turn off the 
answering system (page 36).
L To use this unit’s answering system rather than 
the voice mail service provided by your service 
provider/telephone company, please contact 
your service provi der/telephone company to 
deactivate your voice mail service.
If your service provider/telephone company 
cannot do this:
– Set this unit’s  “Ring count” setting so that 
this unit’s answering system answers calls 
before the voice mail service of your service  provider/telephone company does. It is 
necessary to check the number of rings 
required to activate the voice mail service 
provided by your se
rvice provider/telephone 
company before changing this setting.
– Change the number of rings of the voice mail  service so that the answering system can 
answer the call first. To do so, contact your 
service provider/telephone company.
Caller’s recording time
You can change the maximum message recording 
time allotted to each caller. The default setting is 
“3min ”.
Program this setting using either the base unit or 
one of the handsets.
1{ MENU } i  {#}{3 }{0}{5}
2{V} /{^} : Select the desired setting. i  
{ SAVE}
3Proceed with the operation for your unit.
Base unit:  { ■ } (EXIT)
Handset:  { OFF}
Turning the call screening on/off
You can set the call screening feature  “On” or 
“ Off ”. For details, see page 36. The default 
setting is  “On”.
1{MENU } i  {#}{3 }{1}{0}
2{V} /{^} : Select the desired setting. i  
{ SAVE}
3Proceed with the operation for your unit.
Base unit:  { ■ } (EXIT)
Handset:  { OFF}
:  Base unit / Y Handset
:  Base unit / Y Handset
:  Base unit / Y Handset
TG9391.book  Page 41  Tuesday, July 8, 2008  8:01 AM 
						

							Voice Mail Service
42For assistance, please visit http://www.panasonic.com/help
Voice mail service
Voice mail is an automatic answering service 
offered by your service provider/telephone 
company. After you subscribe to this service, your 
service provider/telephone company’s voice mail 
system answers calls for you when you are 
unavailable to answer the phone or when your line 
is busy. Messages are re corded by your service 
provider/telephone company, not your telephone. 
Please contact your service provider/telephone 
company for details of this service.
Important:
L To use the voice mail service provided by your 
service provider/telephone company rather than 
the unit’s answering system, turn off the 
answering system (page 36). For details, see 
page 41.
Voice Mail message indication
The unit lets you know that you have new voice 
mail messages by showing  “VoiceMail:Line1” 
and/or  “VoiceMail:Line2 ” on the display.
To listen to your voice mail messages, you must 
dial your service provider/telephone company’s 
voice mail access number.
Note:
L If the base unit or handset still indicates there 
are new messages even after you have listened 
to all new messages, turn it off by pressing and 
holding  {OFF}  on the handset until a beep 
sounds.
L If your voice mail service uses voice mail tones 
and the message is over 3 minutes long, the unit 
may not indicate new messages.
Voice mail (VM) tone detection
Your service provider/telephone company sends 
special signals (sometimes called “voice mail 
tones” or “stutter tones”) to the unit to let you know 
you have new voice mail messages. If you hear a 
series of dial tones followed by a continuous dial 
tone after you lift the corded handset or press 
{C}, you have new voice mail messages. 
Minutes after you hang up a call or after the phone 
stops ringing, your unit checks the phone line to 
see if new voice mail messages have been 
recorded. Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company does 
not send voice mail tones.
– Your phone is connected to a PBX.
If you are not sure whic h setting is required, 
contact your service provider/telephone company.
Turning VM tone detection on/off
The default setting is  “On”.
Program this setting using either the base unit or 
one of the handsets.
1{ MENU } i  {#}{3 }{3}{2}
2{V} /{^} : Select the desired setting.  i 
{ SAVE }
3Proceed with the operation for your unit.
Base unit:  { ■ } (EXIT)
Handset:  { OFF }
: Base unit / Y Handset
TG9391.book  Page 42  Tuesday, July 8, 2008  8:01 AM 
						

							Intercom/Locator
43For assistance, please visit http://www.panasonic.com/help
Intercom
Intercom calls can be made:
– between the base unit and handset.
– between handsets.
Note:
LWhen paging unit(s) for an intercom call, the 
paged unit(s) beeps for 1 minute.
L If you receive an outside call while talking on the 
intercom, an interrupt tone will be heard (page 
28).
– To answer the call with the base unit, place 
the corded handset on the cradle, then lift it 
again. If the speakerphone is used, press 
{SP-PHONE } 2 times. You can also answer 
the call by pressing  {LINE 1 } or { LINE 2 } 
after hanging up the intercom.
– To answer the call with the handset, press  {OFF} , then press  {C}.
Making an intercom call
1
{INTERCOM }
L Lift the corded handset if needed.
L When only 1 handset is registered, the base 
unit pages the handset automatically.
2To page a specific handset, enter the handset 
number.
To page all handsets, press  {0 } or wait for a 
few seconds.
L To stop paging, press  {INTERCOM }.
3When you finish talking, press  {INTERCOM } 
or place the corded handset on the cradle.
1{ INTERCOM }
2To page the base unit, press { 0}.
To page another handset, enter its extension 
number.
L To stop paging, press  {OFF }.
3When you finish talking, press  {OFF} .
Answering an intercom call
1
Lift the corded handset or press  {INTERCOM } 
to answer the page.
2When you finish talking, place the corded 
handset on the cradle or press  {INTERCOM }.
1Press  {C} to answer the page.
2When you finish talking, press  {OFF} .
Note for base unit and handset:
L The ringer volume for intercom calls follows the 
higher volume level of the 2 lines (page 29). 
Even when the ringer volume for both lines is set 
to off (page 29), the base unit and/or handset 
still rings at a low level for intercom calls.
Transferring calls
Outside calls can be transferred between 2 people.
1During an outside call, press { INTERCOM} to 
put the call on hold.
L When only 1 handset is registered, the base 
unit pages the handset automatically.
2To page a specific handset, enter the 
extension number.
To page all handsets, press  {0 } or wait for a 
few seconds.
3Wait for the paged party to answer.
L If the paged party does not answer, press 
the flashing  {LINE 1 } or  {LINE 2 } to return 
to the outside call.
4Place the corded handset on the cradle or 
press  {INTERCOM }.
L The outside call is being routed to the 
handset.
1During an outside call, press { INTERCOM} 
once to put the call on hold.
:  Base unit
Y Handset
:  Base unit
Y Handset
:  Base unit
Y Handset
TG9391.book  Page 43  Tuesday, July 8, 2008  8:01 AM 
						

							Intercom/Locator
44For assistance, please visit http://www.panasonic.com/help
2To page the base unit, press {0}.
To page another handset, enter its extension 
number.
3Wait for the paged party to answer.
L If the paged party does not answer, press 
{LINE 1 } or { LINE 2 } that is flashing on the 
handset to return to the outside call.
4{ OFF}
L The outside call is being routed to the 
destination unit.
Answering a transferred call
Lift the corded handset or press  {SP-PHONE } to 
answer the page.
Press  {C} to answer the page.
Note for base unit and handset:
L After the paging party disconnects, you can talk 
to the outside caller.
Conference calls
3 people can establish a conference call.
Conference call with 2 outside calls
While you are talking with an outside caller, you 
can make or answer a 2nd call on the other line, 
and then combine the calls to establish a 
conference call.
1During an outside call, press { HOLD}.
2To answer a 2nd call, press  {LINE 1 } or { LINE 
2 }.
To make a 2nd call, press  {LINE 1 } or  {LINE 
2 }, then dial the phone number.
3When the 2nd call is connected, press 
{MENU }. i  {V} /{^} : “Conference ” i  
{ SELECT }
L The 2 calls are combined.
L To hang up only one line, press  {LINE 1 } or 
{ LINE 2 } for the party with which you want 
to continue talking. L
To put both lines on hold, press  {HOLD }. To 
talk with only one caller, press  {LINE 1 } or 
{ LINE 2 } for the party with which you want 
to continue talking. To resume both lines, 
press  {CONF }.
1During an outside call, press  {HOLD } 2 times.
2To answer a 2nd call, press  {LINE 1 } or { LINE 
2 }.
To make a 2nd call, press  {LINE 1 } or  {LINE 
2 }, then dial the phone number.
3When the 2nd call is connected, press 
{MENU }. i  {V} /{^} : “Conference ” i  
{ SELECT }
L The 2 calls are combined.
L To hang up only one line, press  {LINE 1 } or 
{ LINE 2 } for the party with which you want 
to continue talking.
L To put both lines on hold, press  {HOLD }. To 
talk with only one caller, press  {LINE 1 } or 
{ LINE 2 } for the party with which you want 
to continue talking. To resume both lines, 
press  {CONF }.
Conference call with an outside call 
and an intercom call
While you are talking with an outside caller, one 
more extension can join the conversation and 
establish a conference call.
1During an outside call, press { INTERCOM} to 
put the call on hold.
L When only 1 handset is registered, the base 
unit pages the handset automatically.
2To page a specific handset , enter its extension 
number.
To page all handsets, press  {0 } or wait for a 
few seconds.
3When the paged party answers, press 
{ CONF }.
L The 2 calls are combined.
L To leave the conference, place the corded 
handset on the cradle or press  {SP-
PHONE }. The other 2 parties can continue 
the conversation.
:  Base unit
Y Handset
:  Base unit
Y Handset
:  Base unit
Y Handset
TG9391.book  Page 44  Tuesday, July 8, 2008  8:01 AM 
						

							Intercom/Locator
45For assistance, please visit http://www.panasonic.com/help
1During an outside call, press {INTERCOM} 
once to put the call on hold.
2To page the base unit, press { 0}.
To page another handset, enter its extension 
number.
3When the paged party answers, press 
{ CONF }.
L The 2 calls are combined.
L To leave the conference, press  {OFF} . The 
other 2 parties can continue the 
conversation.
Note for the base unit and handset:
L The outside call can be put on hold by pressing 
{HOLD }. Only the person who placed the call on 
hold can resume the full conference by pressing 
{ CONF }.
Handset locator
You can locate a misplaced handset by paging it.
1Base unit:
{LOCATOR }
L All registered handsets beep for 1 minute.
2To stop paging:
Base unit:
Press  {LOCATOR }.
Handset:
Press  {INTERCOM }, then press  {OFF }.
Note:
L Even when the ringer volume for both lines is set 
to off (page 29), the handset still rings at a low 
level for paging.
TG9391.book  Page 45  Tuesday, July 8, 2008  8:01 AM 
						

							Useful Information
46For assistance, please visit http://www.panasonic.com/help
Wall mounting for charger
1Drive the screws (not supplied) into the wall.
2Mount the charger (A), then slide it down ( B) 
and to the right ( C) until it is secure.
Belt clip
You can hang the handset on your belt or pocket 
using the supplied belt clip.
To attach the belt clip
To remove the belt clip
Headset (optional)
Connecting a headset to the handset allows for 
hands-free conversations. We recommend using 
the Panasonic headset noted on page 4.
25.4 mm
(1 inch)
Screws
(120 V AC, 60 Hz)
A B
C
TG9391.book  Page 46  Tuesday, July 8, 2008  8:01 AM 
						

							Useful Information
47For assistance, please visit http://www.panasonic.com/help
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause/solution
Busy LThe called handset or base unit is in use.
L Other units are in use and the system is busy. Try again later.
L Privacy mode is on for the call you tried to join (page 21).
L The handset you are using is too far from the base unit. Move closer 
and try again.
L The handset’s registration may have been canceled. Re-register the 
handset (page 32).
Check tel line 1
Check tel line 2 L
The supplied telephone line cord has not been connected yet or not 
connected properly. Check  the connections (page 13).
L If you use the unit as a single-line telephone only, erase the message 
as follows:
To erase  “Check tel line 1 ”, press {MENU }.  i
{#}{1 }{8}{9}
To erase  “Check tel line 2 ”, press {MENU }.  i
{#}{1 }{9}{0}
When a power failure occurs, the message is displayed again. Erase 
again as above.
Error!! LThe handset’s registration has failed. Move the base unit and 
handset away from all electrical appliances and try again.
L Recording was too short. Try again.
Failed LPhonebook copy failed (page 24). Confirm the other unit (the 
receiver) is in standby mode and try again.
Incomplete LPhonebook copy is incomplete. The receiver’s phonebook memory 
is full. Erase the unnecessary phonebook entries (page 23) from the 
other unit (the receiver) and try again.
Memory full LThe phonebook memory is full. Erase unnecessary entries (page 
23).
L Message memory is full. Erase unnecessary messages (page 37, 
38).
Messages full LMessage memory is full. Erase unnecessary messages (page 37, 
38).
No link to base. 
Reconnect AC adaptor. L
The handset has lost communication with the base unit. Move closer 
to the base unit and try again.
L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the 
adaptor and try again.
L The handset’s registration may have been canceled. Re-register the 
handset (page 32).
Use rechargeable 
battery. L
A wrong type of batteries such as Alkaline or Manganese was 
inserted. Use only the rechargeable Ni-MH batteries noted on page 
4, 15.
You must first 
subscribe to Caller 
ID. L
You must subscribe to Caller ID service. Once you receive caller 
information after subscribing to Caller ID service, this message will 
not be displayed. 
TG9391.book  Page 47  Tuesday, July 8, 2008  8:01 AM 
						

							Useful Information
48For assistance, please visit http://www.panasonic.com/help
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC 
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then 
insert the batteries into the handset again.
General use
Programmable settings
ProblemCause/solution
The unit does not work. LMake sure the batteries are installed correctly (page 15).
L Fully charge the batteries (page 15).
L Check the connections (page 12).
L Unplug the base unit’s AC adaptor to reset the unit. 
Reconnect the adaptor and try again.
L The handset has not been registered to the base unit. 
Register the handset (page 32).
I cannot hear a dial tone. LThe base unit’s AC adaptor or telephone line cord is not 
connected. Check the connections.
L If you are using a splitter to connect the unit, remove the 
splitter and connect the unit to the wall jack directly. If the 
unit operates properly, check the splitter.
L Disconnect the base unit from the telephone line and 
connect the line to a known working telephone. If the 
working telephone operates proper ly, contact our service 
personnel to have the unit repaired. If the working 
telephone does not operate proper ly, contact your service 
provider/telephone company.
w  is flashing. LThe handset has not been registered to the base unit. 
Register the handset (page 32).
L The handset is too far from the base unit. Move closer.
L The base unit’s AC adaptor is not connected. Check the 
connections.
L You are using the base unit or  handset in an area with high 
electrical interference. Re-position the base unit and use 
the handset away from interference sources.
ProblemCause/solution
I have changed the display language to 
a language I cannot read. L
Change the display language (page 16).
While programming, the unit starts to 
ring. L
A call is being received. Answer the call and start again 
after hanging up.
I cannot register a handset to a base 
unit. L
The maximum number of handsets (6) is already 
registered to the base unit. Cancel unused handset 
registrations from the base unit (page 32).
L Place the handset and the base unit away from other 
electrical appliances.
TG9391.book  Page 48  Tuesday, July 8, 2008  8:01 AM 
						

							Useful Information
49For assistance, please visit http://www.panasonic.com/help
Battery recharge
Making/answering calls, intercom
Caller ID
ProblemCause/solution
The handset beeps and/or  3 
flashes. L
Battery charge is low. Fully  charge the batteries (page 15).
I fully charged the batteries, but  3 
still flashes or  4 is displayed. L
Clean the charge contacts and charge again (page 16).
L It is time to replace the batteries (page 15).
I fully charged the batteries, but the 
operating time seems to be shorter. L
Clean the battery ends ( S, T ) and the charge contacts 
with a dry cloth, and charge again.
ProblemCause/solution
Noise is heard, sound cuts in and out. LYou are using the base unit or  handset in an area with high 
electrical interference. Re-position the base unit and use 
the handset away from sources of interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we recommend 
connecting a DSL/ADSL filter between the base unit and 
the telephone line jack. Contact  your DSL/ADSL provider 
for details.
The base unit and/or handset does not 
ring. L
The ringer volume is turned off. Adjust the ringer volume 
(page 29).
L Night mode is turned on. Turn it off (page 31).
I cannot make a call. LThe dialing mode may be set incorrectly. Change the 
setting (page 16).
L The handset is too far from the base unit. Move closer and 
try again.
I cannot make long distance calls. LMake sure that you have long distance service.
ProblemCause/solution
Caller information is not displayed. LYou must subscribe to Caller ID service. Contact your 
service provider/telephone company for details.
L If your unit is connected to any additional telephone 
equipment such as a Caller ID box or cordless telephone 
line jack, plug the unit directly into the wall jack.
L If you use a DSL/ADSL service, we recommend 
connecting a DSL/ADSL filter between the base unit and 
the telephone line jack. Contact  your DSL/ADSL provider 
for details.
L The name display service may not be available in some 
areas. Contact your service provider/telephone company 
for details.
L Other telephone equipment may be interfering with this 
unit. Disconnect the other equipment and try again.
TG9391.book  Page 49  Tuesday, July 8, 2008  8:01 AM 
						

							Useful Information
50For assistance, please visit http://www.panasonic.com/help
Answering systemCaller information is displayed late.
LDepending on your service provider/telephone company, 
the unit may display the caller’s information at 2nd ring or 
later.
L Move closer to the base unit.
The caller list/incoming phone numbers 
are not edited automatically. L
The Caller ID number auto edit feature is turned off. Turn 
it on and try again (page 28).
L You need to call back the edited number to activate Caller 
ID number auto edit.
I cannot dial the phone number edited 
in the caller list. L
The phone number you dialed might have been edited 
incorrectly (for example, the long distance “1” or the area 
code is missing). Edit the phone number with another 
pattern (page 34).
Time on the unit is shifted. LIncorrect time information from incoming Caller ID 
changes the time. Set the time adjustment to “Manual” 
(off) (page 29).
The 2nd caller’s information is not 
displayed during an outside call. L
In order to use Caller ID, call waiting, or Call Waiting Caller 
ID (CWID), you must first contact your service 
provider/telephone company and subscribe to the desired 
service.
After subscribing, you may need to contact your service 
provider/telephone company again to activate this specific 
service, even if you already subscribed to both Caller ID 
and Call Waiting with Caller ID services (CWID).
ProblemCause/solution
The unit does not record new 
messages. L
The answering system is not turned on for the line you 
wish to record messages from. Select the desired line or 
both lines, then turn the answering system on (page 36).
L The message memory is full. Erase unnecessary 
messages (page 37).
L The answering system is activated for both lines, and the 
1st caller is leaving a voice message. The 2nd caller 
cannot leave a message, but the caller information will be 
stored (page 33).
L If you subscribe to the voic e mail service, messages are 
recorded by your service provider/telephone company not 
your telephone. Change the unit’s number of rings setting 
or contact your service provider/telephone company 
(page 41).
I cannot operate the answering system. LSomeone is using the unit. Wait for the other user to finish.
L A caller is leaving a message. Wait for the caller to finish.
L The handset is too far from the base unit. Move closer.
ProblemCause/solution
TG9391.book  Page 50  Tuesday, July 8, 2008  8:01 AM