Panasonic Kx Tg5100 Operating Instructions Manual

							71For assistance, please call: 1-800-211-PANA(7262)
Useful Information
Troubleshooting
If the display shows error messages, see “If the Following Appear on Your 
Display...” (p. 68–70) for the Cause & Remedy.
Telephone System
Problem Cause & Remedy
Static, sound cuts in/out, 
fades. Interference from other 
electrical units.•Move the handset and the base unit away 
from other electrical appliances (p. 6).
•Walk closer to the base unit.
•Raise the base unit antennas.
•Press
 [] on the handset to turn on the 
Reception Booster feature (p. 25).
The base unit and/or handset 
does not ring.•The ringer volume is OFF. Set to HIGH, 
MEDIUM or LOW (p. 19).
•If more than one other unit is in use, the 
handset/base unit may not ring. Users will 
hear incoming call tones (p. 49).
The handset display is blank.•If only the handset display is blank, charge 
the battery fully (p. 12).
You cannot program function 
items.•Programming is not possible while the unit is 
being used.
•Do not pause for over 60 seconds while 
programming.
•Walk closer to the base unit.
•While another user is listening to messages 
or the Answering System is responding to a 
call, you cannot program. Try again later.
•If more than three other units are in use, you 
may not be able to program with the base unit 
or handset. Try again later.
While programming or 
searching, the unit starts to 
ring and stops the program/
search.•A call is coming in. To answer the call, press 
[DIGITAL SP-PHONE], [] or []. Start 
again from the beginning after hanging up.
You cannot make an intercom/
external call.•If more than one other unit is in use, you may 
not be able to make a call. Try again later.
•Your handset is in the remote operation mode 
(p. 54). Exit the mode by pressing [OFF].
•The handset you called is too far from the 
base unit.
 
						

							Troubleshooting
72
The unit does not display the 
caller’s name and/or phone 
number.•You need to subscribe to a Caller ID service.
•Other telephone equipment may be 
interfering with your phone. Disconnect it and 
try again.
•Other electrical appliances connected to the 
same outlet may be interfering with the Caller 
ID information.
•Telephone line noise may be affecting the 
Caller ID information.
•The caller requested not to send his/her 
information. See page 29.
•If a call is being transferred to you, the Caller 
ID information will not be displayed.
•If a (separate) Caller ID box is connected 
between the unit and the telephone wall jack, 
disconnect the Caller ID box or plug the unit 
directly into the wall jack.
The display exits the Caller 
List or phone book.•Do not pause for over 60 seconds while 
searching.
You cannot redial.•If the last number dialed was more than 32 
digits long, the number will not be redialed 
correctly.
•The button functions as either redial or 
pause. It will redial the last number dialed if 
pressed at the outset of a call (p. 25, 27). If 
another number has been dialed first, it will 
operate as a pause button (p. 48).
“  ” is not displayed 
properly.•The line mode selection is incorrect. Set line 
mode to “A” (p. 18).
Problem Cause & Remedy
IN USE 
						

							73
Troubleshooting
Useful Information
For assistance, please call: 1-800-211-PANA(7262)
Answering System
Problem Cause & Remedy
The Answering System is on, 
but incoming messages are 
not recorded.•The recording time is set to “Greeting only”. 
Select “1 minute”, “2 minutes” or “3 minutes” 
(p. 22).
•Memory is full. Erase unnecessary 
messages (p. 56).
“  ” is displayed 
and the ANSWER ON indicator 
flashes rapidly, and no new 
messages are recorded.•Memory is full. Erase unnecessary 
messages (p. 56).
You cannot access a mailbox 
from the base unit or the 
handset.•If more than one other unit is in use, you may not 
be able to access the mailbox. Try again later.
•If 2 other users are listening to messages, or 
another user is listening to messages while the 
Answering System is responding to a call, you 
cannot access the mailbox. Try again later.
You cannot access a mailbox 
from a touch tone phone.•Make sure you enter the correct remote code 
(p. 59).
•If “Enter Mailbox password” is heard, Mailbox 2 
or 3 has a password which must be entered 
(p. 51).
•The Answering System may not respond if 
the tones are too short to activate the unit. 
Press each button firmly.
•The Answering System is off. Turn it on (p. 61).
You cannot erase messages 
in the mailbox.•While another user is accessing the mailbox 
or a caller is leaving a message in the 
mailbox, you cannot erase messages in the 
same mailbox.
When you play back 
messages or you turn the 
Answering System on, the unit 
announces the wrong day.•The date may be set incorrectly. Adjust the 
date (p. 17).
Caller ID information is not 
displayed during message 
playback (p. 55).•Caller ID information will not be displayed
– if a message is recorded by using [MEMO] 
(p. 57),
– if a call is transferred to a mailbox, and the 
caller leaves a message (p. 57), or
– if the Caller List is renewed and the Caller 
List item is erased (p. 30).
ALL MAILBOX FULL 
						

							Troubleshooting
74
General
Problem Cause & Remedy
The unit does not work.•Check the settings (p. 11–13).
•Check whether the dialing mode setting is 
correct (p. 18).
•Charge the battery fully (p. 12).
•Clean the charge contacts and charge again 
(p. 13).
•Install the battery properly (p. 12).
•Unplug the base unit’s AC adaptor to reset it. 
Plug in, and try again.
•The handset has not been registered to the 
base unit. Register the handset (p. 67, steps 
5 and 6).
•Re-install the battery (p. 12) and charge it 
fully.
“Recharge battery” is 
displayed, “” flashes 
or the handset beeps 
intermittently.•Charge the battery fully (p. 12).
“Charge for 6 HRS” and 
“” are displayed and the 
handset does not work.•The battery has been discharged. Charge the 
battery fully (p. 13).
You charged the battery fully, 
but “Recharge battery” is 
still displayed and/or “” 
continues to flash, or “Charge 
for 6 HRS” and “” are 
displayed.•Clean the charge contacts and charge again 
(p. 13).
•Install a new battery 
(p. 12, 13).
The CHARGE indicator does 
not go out after the battery 
has been charged.•This is normal.
If you cannot solve your 
problem•Call our customer call center at 
1-800-211-PANA(7262).
•Panasonic’s e-mail address for customer 
inquiries:
[email protected] 
for customers in the USA or Puerto Rico 
ONLY 
						

							75For assistance, please call: 1-800-211-PANA(7262)
Useful Information
Important Safety Instructions
When using this unit, basic safety precautions should always be followed to reduce 
the risk of fire, electric shock, or personal injury.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on this unit.
3. Unplug this unit from AC outlets before cleaning. Do not use liquid or aerosol 
cleaners. Use a damp cloth for cleaning.
4. Do not use this unit near water, for example, near a bathtub, washbowl, kitchen 
sink, or the like.
5. Place this unit securely on a stable surface. Serious damage and/or injury may 
result if the unit falls.
6. Do not cover slots and openings on the unit. They are provided for ventilation 
and protection against overheating. Never place the unit near radiators, or in a 
place where proper ventilation is not provided.
7. Use only the power source marked on the unit. If you are not sure of the type of 
power supplied to your home, consult your dealer or local power company.
8. Do not place objects on the power cord. Install the unit where no one can step 
or trip on the cord.
9. Do not overload wall outlets and extension cords. This can result in the risk of 
fire or electric shock.
10. Never push any objects through slots in this unit. This may result in the risk of 
fire or electric shock. Never spill any liquid on the unit.
11. To reduce the risk of electric shock, do not disassemble this unit. Take the unit 
to an authorized servicenter when service is required. Opening or removing 
covers may expose you to dangerous voltages or other risks. Incorrect 
reassembly can cause electric shock when the unit is subsequently used.
12. Unplug this unit from the wall outlet and refer servicing to an authorized 
servicenter when the following conditions occur:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the unit.
C. If the unit has been exposed to rain or water.
D. If the unit does not work normally by following the operating instructions. 
Adjust only controls covered by the operating instructions. Improper 
adjustment may require extensive work by an authorized servicenter.
E. If the unit has been dropped or physically damaged.
F. If the unit exhibits a distinct change in performance.
13. During thunderstorms, avoid using telephones except cordless types. There 
may be a remote risk of an electric shock from lightning.
14. Do not use this unit to report a gas leak, when in the vicinity of the leak.
SAVE THESE INSTRUCTIONS 
						

							76
Important Safety Instructions
CAUTION:
To reduce the risk of fire or injury to persons, read and follow these instructions.
1. Use only the battery(ies) specified.
2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local 
waste management codes for special disposal instructions.
3. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and 
may cause burns or injury to the eyes or skin. The electrolyte may be toxic if 
swallowed.
4. Exercise care in handling batteries in order not to short the battery to 
conductive materials such as rings, bracelets, and keys. The battery and/or 
conductor may overheat and cause burns.
5. Charge the battery(ies) provided with or identified for use with this product only 
in accordance with the instructions and limitations specified in this manual.
WARNING:
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS 
PRODUCT TO RAIN OR ANY TYPE OF MOISTURE.
•The AC adaptor is used as the main disconnect device, ensure that the AC outlet 
is located/installed near the unit and is easily accessible.
FCC and Other Information 
This equipment complies with Part 68 of the FCC rules and the requirements 
adopted by the ACTA. On the bottom of this equipment is a label that contains, 
among other information, a product identifier in the format US:ACJ-----. 
If requested, this number must be provided to the telephone company.
Registration No.  ..................................................... (found on the bottom of the unit)
Ringer Equivalence No. (REN) ........................................................................... 0.1B
A plug and jack used to connect this equipment to the premises wiring and 
telephone network must comply with the applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A compliant telephone cord and modular plug 
is provided with this product. It is designed to be connected to a compatible 
modular jack that is also compliant.
The REN is used to determine the number of devices that may be connected to a 
telephone line. Excessive RENs on a telephone line may result in the devices not 
ringing in response to an incoming call. In most but not all areas, the sum of RENs 
should not exceed five (5.0). To be certain of the number of devices that may be 
connected to a line, as determined by the total RENs, contact the local telephone 
company. For products approved after July 23, 2001, the REN for this product is 
part of the product identifier that has the format US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the telephone network, the telephone company 
will notify you in advance that temporary discontinuance of service may be 
required. But if advance notice isn’t practical, the telephone company will notify the 
customer as soon as possible. Also, you will be advised of your right to file a 
complaint with the FCC if you believe it is necessary. 
						

							77
FCC and Other Information
Useful Information
For assistance, please call: 1-800-211-PANA(7262) The telephone company may make changes in its facilities, equipment, operations 
or procedures that could affect the operation of the equipment. If this happens the 
telephone company will provide advance notice in order for you to make necessary 
modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, 
please contact a Factory Servicenter or other Authorized Servicer. If the equipment 
is causing harm to the telephone network, the telephone company may request that 
you disconnect the equipment until the problem is resolved.
Connection to par ty line service is subject to state tar iffs. Contact the state public utility 
commission, public service commission or cor poration commission for information.
If your home has specially wired alarm equipment connected to the telephone line, 
ensure the installation of this equipment does not disable your alarm equipment. If 
you have questions about what will disable alarm equipment, consult your 
telephone company or a qualified installer.
WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST 
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to the dispatcher the reason for the call.
2)
Perform such activities in the off-peak hours, such as early morning or late evenings.
This device complies with Part 15 of the FCC Rules. Operation is subject to the 
following two conditions: (1) This device may not cause harmful interference, and 
(2) this device must accept any interference received, including interference that 
may cause undesired operation.
Privacy of communications may not be ensured when using this phone.
CAUTION:
Any changes or modifications not expressly approved by the party responsible for 
compliance could void the user’s authority to operate this device.
Note:
This equipment has been tested and found to comply with the limits for a Class B 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses, and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may cause 
harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause 
harmful interference to radio or television reception, which can be determined by 
turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the 
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help. 
						

							FCC and Other Information
78
Some cordless telephones operate at frequencies that may cause interference to 
nearby TVs and VCRs. To minimize or prevent such interference, the base of the 
cordless telephone should not be placed near or on top of a TV or VCR. If 
interference is experienced, move the cordless telephone further away from the TV 
or VCR. This will often reduce, or eliminate, interference.
Operating near 5.8GHz electrical appliances may cause interference. Move away 
from the electrical appliances.
CAUTION:
To comply with FCC RF exposure requirements, the base unit should be installed 
with its antenna located at 20 cm or more from persons and handset should be 
carried with the specific belt-clip provided for the handset to ensure compliance. 
Other non-tested belt-clips or similar body-worn accessories may not comply, 
therefore, should be avoided.
This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 
68.316. 
•Environment — do not place the unit in a room where the temperature is less 
than 5°C (41°F) or greater than 40°C (104°F). Allow 10 cm (4”) clearance around 
the unit for proper ventilation. Avoid excessive smoke, dust, mechanical vibration, 
shock, or direct sunlight.
•Medical — consult the manufacturer of any personal medical devices, such as 
pacemakers, to determine if they are adequately shielded from external RF (radio 
frequency) energy. (The unit operates in the frequency range of 5760MHz to 
5840MHz, and the power output level can range 0.25 to 0.5 watts.) Do not use the 
unit in health care facilities if any regulations posted in the area instruct you not to 
do so. Hospitals or health care facilities may be using equipment that could be 
sensitive to external RF (radio frequency) energy.
•Routine care — wipe the unit with a soft cloth. Do not use benzine, thinner, or any 
abrasive powder. When you leave the unit unused for a long period of time, unplug 
the AC adaptor from the outlet.
•If there is any trouble — disconnect the unit from the telephone line and connect 
a known working phone. If the known working phone operates properly, have your 
unit repaired by one of the authorized Panasonic Factory Service Centers. If the 
known working phone does not operate properly, consult your telephone 
company.
When you hold the phone to your ear, noise might be heard in your Hearing Aid. 
Some Hearing Aids are not adequately shielded from external RF (radio frequency) 
energy. If noise occurs, use an optional headset accessory or the speakerphone 
option (if applicable) when using this phone. Consult your audiologist or Hearing Aid 
manufacturer about the availability of Hearing Aids which provide adequate 
shielding to RF energy commonly emitted by digital devices. 
						

							79For assistance, please call: 1-800-211-PANA(7262)
Useful Information
Index
A
Accessories . . . . . . . . . . . . . . . . . . . . .2
Answering Calls, Base unit  . . . . . . . .28
Answering Calls, Handset . . . . . . . . .28
Answering System . . . . . . . . . . . . . . .52
Auto Talk Feature  . . . . . . . . .20, 28, 41
B
Backlit LCD  . . . . . . . . . . . . . . . . . . . .10
Base Unit Location  . . . . . . . . . . . . . . .6
Battery Charge  . . . . . . . . . . . . . . .6, 12
Battery information  . . . . . . . . . . . . . .13
Battery replacement  . . . . . . . . . .12, 13
Battery strength . . . . . . . . . . . . . . . . .12
Belt Clip . . . . . . . . . . . . . . . . . . . . . . .65
Booster  . . . . . . . . . . . . . . . . . . . . . . .25
C
Call Share  . . . . . . . . . . . . . . . . . . . . .44
Call Waiting Caller ID  . . . . . . . . . . . .47
Call Waiting Tone  . . . . . . . . . . . . . . .47
Caller ID Number Auto Edit 
feature . . . . . . . . . . . . . . . . . . . . .31, 32
Caller ID Service . . . . . . . . . . . . . . . .29
Caller List, Editing . . . . . . . . . . . . . . .31
Caller List, Erasing  . . . . . . . . . . . . . .33
Caller List, Storing . . . . . . . . . . . . . . .33
Caller List, Viewing  . . . . . . . . . . . . . .30
Calling Back from the Caller List . . . .31
Conference Calls . . . . . . . . . . . . . . . .44
Copy Phone Book . . . . . . . . . . . . . . .38
D
Date and Time . . . . . . . . . . . . . . . . . .17
Deregistration  . . . . . . . . . . . . . . . . . .66
Dialing Mode . . . . . . . . . . . . . . . . . . .18
Displays . . . . . . . . . . . . . . . . . . . . . . .10
E
Erasing a message  . . . . . . . . . . . . . .56
Erasing all messages  . . . . . . . . . . . .56
Error messages . . . . . . . . . . . . . . . . .68
Extension number . . . . . . . . . . . .40, 67F
FCC and Other Information  . . . . . . . 76
FLASH Button. . . . . . . . . . . . . . . . . . 48
Flash time . . . . . . . . . . . . . . . . . . . . . 48
Function Menu, Selection . . . . . . . . . 14
Function Menu, Table . . . . . . . . . 15, 16
G
Greeting Message  . . . . . . . . . . . . . . 21
H
Headset, optional . . . . . . . . . . . . . . . 65
Hold  . . . . . . . . . . . . . . . . . . . . . . 26, 27
I
Incoming Call Tone . . . . . . . . . . . . . . 49
Installation, AC Adaptor  . . . . . . . . . . 11
Installation, Battery . . . . . . . . . . . . . . 12
Installation, Charger unit . . . . . . . . . . 11
Installation, Telephone Line Cord . . . 11
Intercom call . . . . . . . . . . . . . . . . . . . 40
Intercom paging  . . . . . . . . . . . . . . . . 40
K
Key Tone  . . . . . . . . . . . . . . . . . . . . . 49
L
LCD Contrast  . . . . . . . . . . . . . . . . . . 20
Lighted handset keypad . . . . . . . . . . . 9
Line Mode . . . . . . . . . . . . . . . . . . . . . 18
Listening to Messages  . . . . . 53, 54, 58
Location of Controls  . . . . . . . . . . . . 7, 8
M
Mailbox . . . . . . . . . . . . . . . . . . . . . . . 50
Mailbox, Password . . . . . . . . . . . . . . 51
Mailbox, Transferring a Call  . . . . . . . 57
Making Calls, Base unit  . . . . . . . . . . 26
Making Calls, Handset  . . . . . . . . . . . 24
Memo Message  . . . . . . . . . . . . . 57, 60
Message storage  . . . . . . . . . . . . . . . 22
Microphone, Base unit  . . 21, 26, 40, 57
Microphone, Handset . . . . . . . . . . . . 24
Monitoring incoming calls . . . . . . . . . 52
MUTE . . . . . . . . . . . . . . . . . . . . . . . . 47 
						

							Index
80
N
Navigator key  . . . . . . . . . . . . . . . . . . . 9
Noise. . . . . . . . . . . . . . . . . . . . . . . . . . 6
P
PAUSE . . . . . . . . . . . . . . . . . . . . . . . 48
Phone book. . . . . . . . . . . . . . . . . . . . 34
Phone book, Copying . . . . . . . . . 38, 39
Phone book, Dialing . . . . . . . . . . . . . 36
Phone book, Editing . . . . . . . . . . . . . 37
Phone book, Erasing  . . . . . . . . . . . . 37
Phone book, Names . . . . . . . . . . . . . 35
Phone book, Storing . . . . . . . . . . . . . 34
Power failure . . . . . . . . . . . . . 11, 17, 22
Privacy feature  . . . . . . . . . . . . . . . . . 45
Pulse service  . . . . . . . . . . . . . . . . . . 47
R
Reception Booster  . . . . . . . . . . . . . . 25
Recording Time  . . . . . . . . . . . . . . . . 22
Redial . . . . . . . . . . . . . . . . . . . . . 25, 27
Redial list  . . . . . . . . . . . . . . . . . . 25, 27
Registration. . . . . . . . . . . . . . . . . . . . 67
Registration, Canceling. . . . . . . . . . . 66
Remote Code . . . . . . . . . . . . . . . . . . 59
Remote Operation, Handset . . . . . . . 54
Remote Operation, Touch Tone 
Phone . . . . . . . . . . . . . . . . . . . . . . . . 58
Ringer Off . . . . . . . . . . . . . . . . . . . . . 19
Ringer Tone  . . . . . . . . . . . . . . . . . . . 19
Ringer Volume  . . . . . . . . . . . . . . . . . 19
Room Monitor . . . . . . . . . . . . . . . . . . 45
Rotary service, Tone dialing . . . . . . . 47
S
Safety Instructions  . . . . . . . . . . . . . . 75
Shipping product for service
 . . . . . . . . . . . . Back cover
Slow Talk message playback . . . 55, 61
Soft key . . . . . . . . . . . . . . . . . . . . . . . . 9
Specifications . . . . . . . . . . . . . . . . . . 83
SP-Phone, Base unit  . . . . . . . . . . . . 26
SP-Phone, Handset  . . . . . . . . . . . . . 24T
Toll saver . . . . . . . . . . . . . . . . . . . . .  23
Transferring a Call . . . . . . . . . . . . . .  42
Troubleshooting, Answering 
System . . . . . . . . . . . . . . . . . . . . . . .  73
Troubleshooting, General  . . . . . . . .  74
Troubleshooting, Telephone 
System . . . . . . . . . . . . . . . . . . . . . . .  71
V
Voice menu  . . . . . . . . . . . . . . . .  54, 60
Volume control, Base unit  . .  21, 27, 55
Volume control, Handset . . . . . .  25, 55
W
Wall Mounting  . . . . . . . . . . . . . . . . .  62
Warranty  . . . . . . . . . . . . . . . . . . . . .  81