Panasonic Kx Fg6550 Operating Instruction Manual

							10. Help
99
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Troubles hooting
10.3 When a function does not work, check here
10.3.1 Initial settings
10.3.2 General
ProblemCause & Solution
I cannot hear a dial tone.LIf you used a splitter/coupler to connect the unit, remove the 
splitter/coupler and connect the unit to the wall jack directly. If the 
unit operates properly, check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known 
working telephone. If the working telephone operates properly, 
contact our service personnel to have the unit repaired. If the 
working telephone does not operate properly, contact your 
telephone company.
LThe power cord or telephone line cord is not connected. Check the 
connections.
LIf you connected the fax machine through a computer modem, 
connect the fax machine directly to a telephone line jack.
I cannot make calls.LThe dialing mode setting may be wrong. Change the setting 
(feature #13 on page 79, or feature 051 on page 88).
The unit does not work.LCheck if the battery is installed correctly (page 18).
LCheck the connections (page 20).
LFully charge the battery (page 23).
The unit does not ring.LThe ringer volume is turned OFF. Adjust it (page 28, 29).
LIf more than one other user is using the handsets and base unit, 
the handset/base unit may not ring. Those users will hear incoming 
call tones (feature #73 on page 83, feature 13 on page 88 or 
feature 0*2 on page 90).
ProblemCause & Solution
The unit displays “CHECK 
PAPER” even though 
paper is inserted.LThe paper is inserted halfway. Insert it correctly (page 17) and 
press {START} to clear the message.
The other party complains 
they only hear a fax tone 
and cannot talk.LFAX ONLY mode is set. Tell the other party the number is only used 
for faxes.
LChange the receiving mode to TEL mode (page 58), TAM/FAX 
mode (page 59) or TAM ONLY mode (page 61).
LIf you use a Distinctive Ring service, make sure you have set the 
same ring pattern assigned by the telephone company (page 63).
The {REDIAL/PAUSE} 
button does not function 
properly.LIf this button is pressed during dialing, a pause will be inserted. If 
pressed immediately after a dial tone is obtained, the last number 
dialed will be redialed.
The receiving mode does 
not function properly.LDistinctive Ring is set (feature #31* and feature #31# on page 
81).
During programming, I 
cannot enter the code or 
ID number.LAll or part of the number is the same as another code or ID. 
Change the number:
– remote operation ID (code): feature #11 on page 79, or feature 
063 on page 89,
– fax activation code: feature #41 on page 82.
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10.3.3 Cordless handset
The ink film runs out 
quickly.LEven if there are only a few sentences, every page that comes out 
of the machine is considered a full page.
LTurn OFF the following features:
– confirmation report: feature #04 on page 79.
– journal report: feature #22 on page 80.
– Caller ID list: feature #26 on page 81.
The unit beeps.LRecording paper/ink film has run out. Press {STOP} to stop the 
beeps and install paper/ink film.
Whenever I try to retrieve 
my voice mail messages, I 
am interrupted by the fax 
tone.LYou are probably entering {*}{#}{9}. This is the default setting 
for the fax activation code. If you use a voice mail service, turn the 
fax activation feature OFF or reprogram the activation code 
(feature #41 on page 82).
The speakerphone is not 
working.LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, adjust the volume.
I cannot page the handset 
or base unit.LThe called handset is too far from the base unit.
LThe called unit is in use. Try again later.
LIf more than one other user is using the handsets and base unit, 
you may not be able to page. Try again later.
The {AUTO ANSWER} 
button does not function 
properly.LThis button does not function during conference calls. Wait for the 
call to end, and try again.
The unit does not display 
the caller’s name and/or 
telephone number.LYou need to subscribe to a Caller ID service.
LOther telephone equipment may be interfering with your phone. 
Disconnect it and try again.
LOther electrical appliances connected to the same outlet may be 
interfering with the Caller ID information.
LTelephone line noise may be affecting the Caller ID information.
LThe caller requested not to send his/her information (page 44).
LIf a call is being transferred to you, the caller information will not be 
displayed.
The Caller ID list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned OFF. Turn it ON 
and try again (page 47).
The display exits the 
Caller ID List while 
viewing caller 
information.LDo not pause for over 1 minute on the handset or 3 minutes on the 
base unit while searching.
ProblemCause & Solution
The handset does not 
work.LMake sure that the battery is installed correctly (page 18).
LFully charge the battery (page 23).
LClean the charge contacts and charge again (page 23).
LUnplug the base unit’s power cord and the handset’s AC adaptor to 
reset. Plug in, and try again.
LThe handset has not been registered to the base unit. Register the 
handset (page 92).
LRe-install the battery (page 18) and fully charge it.
ProblemCause & Solution
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For assistance, please visit http://www.panasonic.com/consumersupport The handset does not 
ring.LThe ringer volume is set to OFF. Adjust it (page 28).
LIf more than one other user is using the handsets and base unit, 
the handset/base unit may not ring. Those users will hear incoming 
call tones (feature #73 on page 83, feature 13 on page 88 or 
feature 0*2 on page 90).
The display shows “No 
link to base. Move 
closer to base and 
try again.” and an 
alarm tone sounds.LThe handset is too far from the base unit.
Move closer and try again.
LPlug in the base unit’s power cord.
LRaise the base unit antennas.
Static, sound cuts in/out, 
fades. Interference from 
other electrical units.LMove the handset and the base unit away from other electrical 
appliances.
LMove closer to the base unit.
LRaise the base unit antennas.
LTurn ON the clarity booster feature (page 35).
The handset stops 
working while being used.LPlace the handset on the charger, and disconnect the power cord 
to reset the unit. Connect the power cord, and try again.
I cannot store an item in 
the phone book.LYou cannot store an item in the phone book while the handset is in 
the talk, speakerphone, intercom, room monitor or remote 
operation mode.
LDo not pause for over 1 minute while storing.
While storing an item in 
the phone book, the 
handset starts to ring.LTo answer a call, press {TA L K}, {SP-PHONE}, {LINE1} (soft key) 
or {LINE2} (soft key). Storing will be canceled. Store the name and 
number again.
I cannot redial by 
pressing 
{REDIAL/PAUSE}.LIf the last number dialed was more than 48 digits long, the number 
will not be redialed correctly.
LThe last number dialed may have been a remote function.
“Recharge battery” is 
displayed, 0688754 
flashes or the handset 
beeps intermittently.LFully charge the battery (page 23).
“Charge for 6 HRS” and 
68885 are displayed and 
the handset does not 
work.LThe battery has been discharged. Fully charge the battery (page 
23).
I charged the battery fully, 
but “Recharge battery” 
is still displayed and/or 
0688754 continues to 
flash, or “Charge for 6 
HRS” and 68885 are 
displayed.LClean the charge contacts and charge again (page 23).
LThe battery may need to be replaced (page 18). If you install a new 
battery, fully charge it (page 23).
The [CHARGE] indicator 
does not go out after the 
battery has been charged.LThis is normal.
ProblemCause & Solution
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For assistance, please visit http://www.panasonic.com/consumersupport I cannot receive 
documents by pressing 
{*}{#}{9} on the 
handset.LYou must set remote fax activation to ON (feature #41 on page 82) 
beforehand.
LPress {*}{#}{9} firmly.
LYou may have changed the remote fax activation code from 
{*}{#}{9} (default setting). Verify the remote fax activation code 
(feature #41 on page 82).
LThe memory is full of received documents due to a lack of 
recording paper or a recording paper jam. Install paper or clear the 
jammed paper.
The handset display is 
blank.LFully charge the battery (page 23).
LRemove the battery for 30 seconds and replace it again.
I cannot make a call with 
the handset.LIf more than one other user is using the handset and/or base unit, 
you may not be able to make a call. Try again later.
LThe handset is in the remote operation mode. Exit by pressing 
{OFF} (page 70).
I cannot have a 
conversation using the 
headset.LMake sure that an optional headset is connected properly (page 
19).
LIf “SP-phone” or “SP” is displayed on the handset, press {TA L K} 
to switch to the headset.
I cannot program items.LProgramming is not possible while the handset and/or base unit is 
being used.
LDo not pause for over 1 minute while programming.
LMove closer to the base unit.
LWhile another user is listening to messages or the telephone 
answering machine is answering a call, you cannot program. Try 
again later.
I cannot register a 
handset to the base unit.LFully charge the battery (page 23).
LThe maximum number of handsets have already been registered 
to the base unit.
LAlthough you may be using fewer than 4 handsets with your base 
unit, if you have registered one of the handsets to another base 
unit, your base unit still contains the registration of that handset 
until it is erased from your base unit. Erase the handset registration 
from this unit as follows:
1.Press and hold {LOCATOR/INTERCOM} until a beep sounds.
2.Enter the handset number that you do not want ({1} to {4}).
3.Press {SET}.
ProblemCause & Solution
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10.3.4 Fax – sending
10.3.5 Fax – receiving
ProblemCause & Solution
I cannot send documents.LThe other party’s fax machine is busy or has run out of recording 
paper. Try again.
LThe other party’s machine is not a fax machine. Check with the 
other party.
LThe other party’s fax machine failed to answer the fax 
automatically. Send the fax manually (page 54).
LThe other line is sending/receiving faxes, or the other line’s 
answering machine is in use.
LThe memory is full of received documents and the quick scan 
(feature #34 on page 81) is ON. Turn this feature OFF, and send 
the fax again.
I cannot send a fax 
overseas.LUse the overseas transmission mode (feature #23 on page 80).
LAdd two pauses at the end of the telephone number or dial 
manually.
The other party complains 
that letters on their 
received document are 
distorted or not clear.LIf your line has special telephone services such as call waiting, the 
service may have been activated during fax transmission. Connect 
the unit to a line that does not have these services.
LAn extension telephone on the same line is off the hook. Hang up 
the extension telephone and try again.
LTry copying the document with this unit. If the copied image is clear, 
there may be something wrong with the other party’s machine.
The other party complains 
that black lines, white 
lines or smudges appear 
on their received 
document.LThe scanner glass or rollers are dirty with correction fluid, etc. 
Clean them (page 110). Please do not insert a document before 
correction fluid has dried completely.
ProblemCause & Solution
I cannot receive 
documents.LYou may have subscribed to a voice mail service due to service 
packs offered by your telephone company. Fax and voice message 
reception may not be possible when voice mail is activated so we 
recommend you to:
– contact your telephone company and request to deactivate 
voice mail service, or
– subscribe to a Distinctive Ring service (page 63).
LThe ink film is empty. Replace the ink film with a new one (page 
16).
I cannot receive 
documents automatically.LThe receiving mode is set to TEL mode or TAM ONLY mode.
Change the receiving mode to TAM/FAX mode (page 59) or FAX 
ONLY mode (page 60).
LThe time taken to answer the call is too long. Decrease the number 
of rings:
– TAM ring count: feature #06* and feature #06# on page 79, or 
feature 0611 and 0612 on page 89.
– fax ring count: feature #07 on page 79.
LThe greeting message is too long. Record a shorter message 
(page 67).
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For assistance, please visit http://www.panasonic.com/consumersupport The display shows 
“CONNECTING.....”, but 
faxes are not received.LThe receiving mode is set to FAX ONLY mode and the incoming 
call is not a fax. Change the receiving mode:
– TAM/FAX mode (page 59), TEL mode (page 58) or TAM ONLY 
mode (page 61).
A blank sheet is ejected.LIf a blank sheet is ejected after the received document is printed 
out, the size of the document sent by the other party is as large as, 
or larger than, the recording paper, or the receiving reduction rate 
is not programmed correctly. Program the proper rate in feature 
#36 (page 81).
LThe other party placed the document in their fax machine facing 
the wrong way. Check with the other party.
The printing quality is 
poor.Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 10 for 
further details.
LThe thermal head is dirty. Clean it (page 111).
LIf documents can be copied properly, the unit is working normally. 
The other party may have sent a faint document or there may be 
something wrong with the other party’s machine. Ask them to send 
a clearer copy of the document or to check their fax machine.
LSome paper has instructions recommending which side to print on. 
Try turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is 
over 20%, such as letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” for clearer printing.
Letters on the received 
document are distorted.LIf your line has special telephone services such as call waiting, the 
service may have been activated during fax reception. Connect the 
unit to a line that does not have these services.
I cannot receive 
documents by pressing 
{*}{#}{9} on the 
handset or an extension 
telephone.LYou must set remote fax activation to ON (feature #41 on page 82) 
beforehand.
LPress {*}{#}{9} firmly.
LYou may have changed the remote fax activation code from 
{*}{#}{9} (default setting). Verify the remote fax activation code 
(feature #41 on page 82).
LThe memory is full of received documents due to a lack of 
recording paper, a lack of ink film or a recording paper jam. Install 
paper (page 17), install ink film (page 14) or clear the jammed 
paper (page 107).
The other party complains 
that they cannot send a 
document.
LThe receiving mode is set to TEL or TAM ONLY mode. In TEL mode, 
receive the document manually (
page 58), or change the receiving 
mode to TAM/FAX mode (
page 59) or FAX ONLY mode (page 60).
LThe memory is full of received documents due to a lack of 
recording paper, a lack of ink film or a recording paper jam. Install 
paper (page 17), install ink film (page 14) or clear the jammed 
paper (page 107).
LThe other line is sending/receiving faxes, or the other line’s 
answering machine is in use.
I cannot select the desired 
receiving mode.LIf you want to set TAM/FAX, FAX ONLY or TAM ONLY mode:
– select the desired mode using feature #77* and feature #77# (page 
83
), and press {AUTO ANSWER} repeatedly to display “ON”.
LIf you want to set TEL mode:
–press {AU TO A N SW E R} repeatedly to display “OFF”.
ProblemCause & Solution
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10.3.6 Copying
10.3.7 Answering machine
ProblemCause & Solution
The unit will not make a 
copy.LThe ink film is empty. Replace the ink film with a new one (page 
16).
LYou cannot make a copy during programming.
LYou cannot make a copy during a telephone conversation.
A black line, white line or 
smudge appears on the 
copied document.LThe scanner glass or rollers are dirty with correction fluid, etc. 
Clean them (page 110). Please do not insert a document before 
correction fluid has dried completely.
The copied image is 
distorted.LAdjust the width of the document guides to fit the actual size of the 
document.
The printing quality is 
poor.Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 10 for 
further details.
Original Copy
LThe thermal head is dirty. Clean it (page 111).
LSome paper has instructions recommending which side to print on. 
Try turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is 
over 20%, such as letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” for clearer printing.
ProblemCause & Solution
The other party complains 
that they cannot leave a 
voice message.LYou may have subscribed to a voice mail service due to service 
packs offered by your telephone company. Fax and voice message 
reception may not be possible when voice mail is activated so we 
recommend you to:
– contact your telephone company and request to deactivate 
voice mail service, or
– subscribe to a Distinctive Ring service (page 63).
LThe recording time is set to “GREETING ONLY”. Select “1 MIN”, 
“2 MIN” or “3 MIN” (feature #10* and feature #10# on page 79, 
or feature 0621 and feature 0622 on page 89).
LThe answering machine is not turned ON for the line you wish to 
record messages from. Select the desired line or both lines by 
pressing {LINE SELECT} repeatedly, then turn the answering 
machine ON (page 59, 61).
LThe answering machine is activated for both lines, and the first 
caller is leaving a voice message. The second caller cannot leave 
a message, but caller information will be stored (page 44).
LThe memory is full. Erase unnecessary messages (page 69, 71).
LMake sure there is no other answering machine connected on the 
same line.
LThe other line is sending/receiving faxes, or the other line’s 
answering machine is in use.
ABC
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10.3.8 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative 
arrangements should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LIf delayed transmission (feature #25 on page 80) is programmed and a power failure prevents the 
document from being sent at the set time, the document will be sent after power is restored.
LIf any fax documents are stored in the memory, they will be lost. When power is restored, a power 
down report will be printed stating which documents in memory have been erased. I cannot listen to 
messages from a remote 
location.LPress the remote operation ID (code) correctly and firmly (feature 
#11 on page 79, or feature 063 on page 89).
LThe unit is not in TAM/FAX mode or TAM ONLY mode. Change to 
TAM/FAX mode (page 59) or TAM ONLY mode (page 61).
I cannot operate the 
answering machine with 
the handset.LSomeone is operating the answering machine.
LYou are too far from the base unit. Move closer to the base unit.
During message 
playback, the unit rings.LA call is being received. To answer the call, if you are using the 
base unit, press {SP-PHONE}, {LINE1} or {LINE2} on the base 
unit. If you are using the handset, press {TA L K}, {SP-PHONE}, 
{LINE1} (soft key) or {LINE2} (soft key) on the handset. For 
playback, start again from the beginning after hanging up.
The Ringer/Message alert 
indicator flashes slowly 
when the handset is not 
ringing and in use.LThis is normal. The message alert is turned ON and new 
messages have been recorded. Turn the message alert OFF 
(feature 0# on page 90) or listen to the new messages (page 68, 
70).
Caller ID information does 
not display during 
message playback.LThe caller information will not be displayed
– if a message is recorded by using {MEMO} (page 72), or
– if a call is transferred to the answering machine and the caller 
leaves a message (page 69).
{MESSAGE} indicator still 
flashes even if you have 
listened to all new 
messages.LThe other line has new messages. Select that line by pressing 
{LINE SELECT}, then play back the new messages (page 68).
LIf you selected lines to play back messages, memo messages will 
not be played. Play back messages without selecting lines first 
(page 68).
Memo messages are not 
played after pressing 
{MESSAGE}.L You may have pressed {LINE SELECT} before pressing 
{MESSAGE}. Press {MESSAGE} again without pressing {LINE 
SELECT} (page 68).
ProblemCause & Solution
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Jams
10.4 Recording paper jams
10.4.1 When the recording paper 
has jammed in the unit
The display will show the following.
PAPER JAMMED
1Open the front cover by pulling up the center 
part.
2Release the back cover by pushing the green 
button (1).
LYou can also release the back cover by 
pushing in the green lever (2).
3Open the back cover.
4Remove the jammed recording paper (1).
21
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5Turn the gear of the blue core (1) in the 
direction of the arrow until the ink film is tight 
(2).
LMake sure that the ink film is wrapped 
around the blue core (3) at least once.
6Close the back cover securely by pushing 
down on the notched area at both ends (1).
7Close the front cover securely.
Correct
1
2
Tight 1 turn
3
Incorrect
The ink film is not wrapped 
around the blue core.
Slack/Crease
Reverse
1
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